SAN Francisco BAY Area Rapid Transit District*

BART parking lots and garages have insufficient lighting and few or no security cameras. Response: BART partially disagrees with this finding. Parking Facility Lighting. The lighting in every BART parking garage and parking lot has always met safety and security standards in effect at the time of construction. BART currently uses the standards of the Illuminating Engineering Society (IES), an accredited Standards Development Organization (SDO) that develops its standards using American National Standards Institute (ANSI) approved procedures. When BART replaces all fixtures in a facility as part of a major capital construction project, the IES standards in place at that time are met. BART is currently evaluating upgrading selected parking garage lighting to LEDs. BART has a third-party vendor contract to regularly maintain parking facility lighting fixtures to ensure they are properly functioning by replacing bulbs, lenses and diffusers as necessary. LEDs last longer and therefore need to be replaced less frequently. Customers may also notify BART of a lighting issue, and BART staff will go out to investigate the issue, making repairs as needed. In addition, riders give BART parking facility lighting an above average rating of 4.92 (the average rating for all 47 service attributes was 4.53 based on a scale of 1 = Poor and 7 = Excellent), as reported in the 2016 Customer Satisfaction Survey, which was completed by more than 5,300 riders. Parking Facility Security Cameras. BART's stations and parking facilities have always been built to meet all safety and security standards in effect at the time of construction. In addition, although there is no regulatory requirement to install security cameras, BART has taken the initiative to install them. Fourteen of BART's 15 parking garages have security cameras. BART's original parking garages, constructed more than 40 years ago, did not include cameras. BART has included cameras in all parking garages constructed since the early 1990s, and older parking garages have been upgraded as part of larger projects to modernize structures. The District continually assesses its security needs, including the use of cameras, and has prioritized parking lots. The BART Police Department also makes recommendations to improve security, which include improvements in security camera coverage, as part of the Department's overall Community Oriented Policing and Problem Solving (COPPS) philosophy.

BART officials and riders are dissatisfied with the lack of sanitation in stations, elevators, and restrooms. Response: BART partially disagrees with this finding. Since the last Customer Satisfaction Survey in 2016 where riders indicated some dissatisfaction with cleanliness, BART has increased funding for projects and programs that improve system cleanliness and address homelessness. As a result of these efforts, system cleanliness has improved and this should be reflected in more positive ratings from riders taking the upcoming fall 2018 Customer Satisfaction Survey. BART agrees that these projects and programs should continue to ensure continued advancements in cleanliness. t Responses from the BART Board of Directors to the 2017-2018 Contra Costa Grand Jury Report No. 1804, "BART Crime and Transparency"