El Dorado County Board of Supervisors Response to the

County leadership outside EDSO, which determine Central Dispatch compensation levels and benefits, appear unaware of the serious staffing shortfalls and the stress on Central Dispatch, largely because Central Dispatch has managed to maintain their key performance metrics. The Board of Supervisors disagrees partially with the finding. The Board of Supervisors agrees that Central Dispatch has managed to maintain their key performance indicators. Furthermore, the Board believes Central Dispatch provides excellent service. The Board does not agree that County leadership outside EDSO is unaware of the staffing issues in Central Dispatch. The CAO and Board have been briefed by the Sheriff’s Office and Human Resources on the issue. Dispatcher compensation and other benefits are being discussed in the County’s current labor negotiations with the Trades & Crafts (OE3) union that represents Dispatchers.

There is no single source of information that shows how much extra is spent covering staffing shortfalls in Central Dispatch, including overtime pay and the higher pay rate for EDSO sheriff deputies. The lack of visibility to additional Central Dispatch coverage costs impairs the BOS and HR from making effective staffing decisions and prioritizations. The Board of Supervisors disagrees partially with the finding. There is no single report or data source that tracks this information specifically; however, the information has been shared with the CAO and the Board of Supervisors.

El Dorado County Dispatcher wages, differentials, and benefits are not competitive in the regional public dispatch market. The County’s five-comparator pay modeling doesn’t take local city agencies that Central Dispatch employees have moved to into account. The Board of Supervisors disagrees partially with the finding. A regional study of total compensation has not been conducted, so it is not known how El Dorado County’s total compensation compares to “the regional public dispatch market.” The Board agrees that the five-comparator pay modeling does not include any city agencies.