⚠️ Aviso de traducción: Este contenido ha sido traducido automáticamente. El texto original en inglés es la versión oficial. La traducción puede contener errores.
⚠️ Este contenido ha sido traducido automáticamente. El texto original en inglés es la versión oficial. La traducción puede contener errores.
Findings and Recommendations 21 findings
F1
There appears to be a lack of overall security procedures in place; there have been reports of missing or stolen computer equipment.
Related Recommendations (2)
R1
ISD establish procedures for overall security of computers and their systems.
R7
ISD establish procedures for security of information. RESPONSES THE FOLLOWING RESPONSES TO REPORT 01-02 ARE REQUIRED PURSUANT TO P.C. AND THE STANDARD FORMAT FOR RESPONSES. 1. The Board of Supervisors respond to all findings and recommendations. 2. The department head of Information Services Division respond to all findings and recommendations.
F2
There are no personal background checks on ISD staff.
Related Recommendations (2)
R3
Personnel require extensive background checks on all new ISD staff.
R4
The County bond the current ISD staff.
F3
ISD personnel have access to county personnel records, court records, social services files, county financial accounts, mental health records, and other confidential files.
No recommendations for this finding
F4
Witnesses reported that ISD lacks complete security procedures for security of information.
Related Recommendations (2)
R1
ISD establish procedures for overall security of computers and their systems.
R7
ISD establish procedures for security of information. RESPONSES THE FOLLOWING RESPONSES TO REPORT 01-02 ARE REQUIRED PURSUANT TO P.C. AND THE STANDARD FORMAT FOR RESPONSES. 1. The Board of Supervisors respond to all findings and recommendations. 2. The department head of Information Services Division respond to all findings and recommendations.
F5
At times, newly ordered computer equipment sits up to two months unopened; sometimes, the warranty has expired before computers were unpacked.
No recommendations for this finding
F6
Some computer components were found to be missing and/or switched to other departments.
No recommendations for this finding
F7
Because of programming oversights during upgrading and conversions, there have been delays that have caused problems.
No recommendations for this finding
F8
On more than one occasion, a programmer said, the specific job was completed and errors were still found, delaying work.
No recommendations for this finding
F9
It was reported that there is a lack of communication existing between programmers and users.
No recommendations for this finding
F10
ISD has performed data base management and maintenance without communicating with user departments.
Related Recommendations (1)
R2
ISD be restructured or decentralized to better serve the county.
F11
Witnesses testified that after going down, there are times it takes several days before servers are back on line or running properly.
Related Recommendations (1)
R2
ISD be restructured or decentralized to better serve the county.
F12
It was reported that there are delays in rewriting programs and installing them in a timely fashion.
Related Recommendations (1)
R2
ISD be restructured or decentralized to better serve the county.
F13
It was reported that county departments are not getting timely technical services.
Related Recommendations (1)
R2
ISD be restructured or decentralized to better serve the county.
F14
The county lost data due to conversions of some systems; the criminal justice system suffered loss of data during Y2K conversions.
No recommendations for this finding
F15
Between printed pages, blank pages are produced in some office systems. This is caused because ISD sets up for matrix printers when users have laser printers.
Related Recommendations (1)
R2
ISD be restructured or decentralized to better serve the county.
F16
Because of an inefficient financial program, ISD is billing county offices different dollar amounts for the same period of time and services.
Related Recommendations (2)
R2
ISD be restructured or decentralized to better serve the county.
R5
The County acquire new accounting system so that county departments can accurately budget for computers and their systems.
F17
When the ISD "motherboard" goes down, most county office computers go down.
Related Recommendations (2)
R2
ISD be restructured or decentralized to better serve the county.
R6
County departments have stand-alone system servers with mirrored hard drives.
F18
Computer users are not being advised when ISD is running program backups and/or program upgrades.
Related Recommendations (1)
R2
ISD be restructured or decentralized to better serve the county.
F19
Several county departments are using other technical services rather than services provided by ISD.
Related Recommendations (1)
R2
ISD be restructured or decentralized to better serve the county.
F20
There are conflicts between vendors and ISD when ISD alters or customizes licensed vendor software.
Related Recommendations (1)
R2
ISD be restructured or decentralized to better serve the county.
F21
To avoid having user systems down during normal working hours, ISD procedure allows only off-hour access to vendors who wish to upgrade their systems and perform maintenance. CONCLUSIONS C-1 ISD has not effectively established procedures for overall security of computers and systems. C-2 ISD is not effectively organized to provide all the services needed by the county. C-3 ISD is not communicating effectively with user departments. C-4 ISD technical services is not set up to support user departments adequately. C-5 ISD does not have the equipment and/or procedures for back-up when systems go down. C-6 Some county offices may not be able to accurately budget for their ISD charges. RECOMMENDATIONS THE HUMBOLDT COUNTY GRAND JURY RECOMMENDS THE FOLLOWING:
Related Recommendations (1)
R2
ISD be restructured or decentralized to better serve the county.
Conclusions 1
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CL1 Page 2C-1 ISD has not effectively established procedures for overall security of computers and systems. C-2 ISD is not effectively organized to provide all the services needed by the county. C-3 ISD is not communicating effectively with user departments. C-4 ISD technical services is not set up to support user departments adequately. C-5 ISD does not have the equipment and/or procedures for back-up when systems go down. C-6 Some county offices may not be able to accurately budget for their ISD charges.
No Responses Found 1
Government entities assigned to respond to this report. No response documents have been linked in our database.
Humboldt County Board of Supervisors
Elected County Office