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Extracted from Consolidated Report
This investigation was originally published as part of a larger consolidated report containing multiple investigations. View the consolidated PDF for the complete document.
Yuba County Grand Jury
• 2008-2009
Community Development and Services Agency
⚠️ Translation Notice: This content has been automatically translated. The original English text is the official version. Translation may contain errors.
⚠️ Este contenido ha sido traducido automáticamente. El texto original en inglés es la versión oficial. La traducción puede contener errores.
Findings 3 findings
F1
Page 62
The complaint process has improved and follows a chain of command for greater accountability.
F2
Page 62
The future Residential Construction Guide will be a useful and necessary tool for do-it- yourselfers and the professional builders in Yuba County.
F3
Page 63
The Community Development and Services Agency continues to improve both customer relations and complaint resolution in the Building Department.
Recommendations 4
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R1Page 61from the Final Report reads as follows: “The building department needs to build a friendly approachable reputation, especially with construction professionals. “
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R2Page 62The Community Development and Services Agency needs to complete, post and publicize the Residential Construction Guide as soon as possible. Yuba County Grand Jury Final Report June 25, 2009
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R3Page 63The Community Development and Services Agency should take the lessons learned with the streamlined complaint process in the Building Department and extend them throughout the Agency. PASSED and ADOPTED by the Yuba County Grand Jury on June 2, 2009
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R5Page 61from the Final Report reads as follows: “The building department needs to formalize a complaint process. Complaints and their solutions should be documented. Community Development and Services management should periodically review the complaint/solution database to determine that complaints are being resolved. Customers of the building department need to be made aware that such a system exists and that there will be no reprisals for using it.”