Monterey County Grand Jury
• 2024-2025
• Agency Response
Road Safety in Monterey County: Where to Report a Problem*
⚠️ Translation Notice: This content has been automatically translated. The original English text is the official version. Translation may contain errors.
⚠️ Este contenido ha sido traducido automáticamente. El texto original en inglés es la versión oficial. La traducción puede contener errores.
Findings and Recommendations 2 findings
F1
request on the home pages of their websites, making it difficult for citizens to report an issue. The City Council agrees with the finding as it relates to Sand City. While the City Response: does have a link to an online complaint form on its website, it agrees that there is not a separate link to an online service request for reporting road safety or maintenance issues. Ph: 831-394-3054 | www.sandcity.org Sand City's online public complaint form is tailored to complaints against a F2. business or person. There is no separate service request form for reporting road safety or maintenance issues. The City Council agrees with the finding. While the City does have a link to an Response: online complaint form on its website, it agrees that the existing complaint form is focused on complaints against a business or person.
Related Recommendations (1)
R1
request form to the home pages of their websites by 7/31/2025. The City will implement this recommendation. The City is in the process of Response: redesigning its entire website which is expected to be completed in the summer of 2025. The City will include a link to an online service request form to report road safety or maintenance issues on its new site. Sand City amend its public complaint form to include requests for service
F2
business or person. There is no separate service request form for reporting road safety or maintenance issues. The City Council agrees with the finding. While the City does have a link to an Response: online complaint form on its website, it agrees that the existing complaint form is focused on complaints against a business or person.
Related Recommendations (1)
R2
regarding road safety and maintenance issues by 9/30/2025. The City has implemented this recommendation. Upon receiving the report, the Response: City has already adjusted its website to make it clear that requests for service regarding road safety and maintenance issues may be reported on the form. Please contact me if you have any questions or require additional information. Sincerely, 1/2-E Vibeke Norgaard City Manager, Sand City
* This report's PDF did not contain easily extractable text and required Optical Character Recognition (OCR) for analysis. There may be minor errors in the extracted findings and recommendations due to OCR limitations with scanned documents.