Riverside County Grand Jury
• 1998-1999
(ihss). Adult Protective Services APS is oriented toward the goal of protecting adults (age eighteen and older) from*
⚠️ Translation Notice: This content has been automatically translated. The original English text is the official version. Translation may contain errors.
⚠️ Este contenido ha sido traducido automáticamente. El texto original en inglés es la versión oficial. La traducción puede contener errores.
Note: Missing finding numbers detected: F4
Findings and Recommendations 3 findings
F2
Personnel evaluations are reported to be long past due causing distrust between supervisors and workers. Some workers feel there may be negative information in personnel folders that is no longer applicable. Evaluation reports are a valuable asset for promotional consideration.
No recommendations for this finding
F3
Staff meetings, in some offices, are held monthly but are reported to be unsatisfactory for some. The misunderstandings between supervisors, screeners and investigators have been ongoing with no resolution. The lack of two-way communications between supervisors and employees has created a situation of one-sided meetings and consequent distrust. 4.All job functions are understaffed, most specifically the availability of nurses and doctors for evaluation and follow-up of clients' needs. This causes needless delays in providing necessary care for the clients.
Related Recommendations (1)
R3
Hold staff meetings weekly rather than monthly. Weekly meetings of short duration with all persons having time for input may be more beneficial. An open door policy between supervisors and employees may remove the negative feelings now present. 4.Contact Public Health and Public Mental Health Departments to arrange for doctors and nurses on an "as needed" basis.
F5
Computers and programs without instruction manuals are not compatible within the same office. This creates time loss by the necessity of downloading referrals to a disk, then uploading them to another computer within the department. Computer downtime is increased and consequently work hours wasted by not having a technician available or trouble shooter on-site to clear up operation problems. Some locations are operating with few or no computers, relying on an inadequate paper world. Referrals are delayed unnecessarily by this archaic process within this department as well as other agencies involved in this volatile situation. 6.Shortages of staff and delays in referrals are causing many clients to be removed from their homes unnecessarily. The goal of this program is to keep the people in the home if possible, with the help of IHSS and the Public Guardian's office. County costs increase appreciably when clients are supported in care facilities rather than in the home.
Related Recommendations (1)
R5
Work with Information Technology to purchase commercial software and computers that are compatible with all job functions within this department as well as the ability to link with other appropriate agencies. 6.Fill staff shortages and expedite the referral process to better serve the client as well as save an unnecessary expense for the county's support of the client in other facilities.
* This report's PDF did not contain easily extractable text and required Optical Character Recognition (OCR) for analysis. There may be minor errors in the extracted findings and recommendations due to OCR limitations with scanned documents.