San Joaquin County Grand Jury • 2016-2017

San Joaquin County Civil Grand Jury Countywide Dispatch for Fire Two Are Not Always Better than One*

Published: June 13, 2017 16 pages
Ver PDF original

Findings and Recommendations 10 findings

F1
2; F1.3; F2.1; F2.2; F3.1
Related Recommendations (2)
R1
1 By Oct. 1, 2017, the Stockton City Council complete an evaluation of financial and operational feasibility of Stockton Fire utilizing VRECC's CAD/AVL technology.
R2
1 By December 31, 2018 have AVL deployed at the Stockton Fire dispatch center.
F2
1 Automatic aid agreements between neighboring fire agencies can reduce response times.
No recommendations for this finding
F3
1 There is disagreement among San Joaquin County Fire Chiefs regarding EMS Policy 3202. Some believe EMS Policy 3202 does not allow responders to provide the level of service expected in their communities. Conclusion The vast majority of fire agencies are in favor of a single countywide emergency fire dispatch center; they agree it would be in the best interest of the citizens and the County of San Joaquin. Most county and city administrators, as well as IT staff support this concept. With such an overwhelming response, one should ask why no significant effort has been made to make this happen. While attempting to answer this question, the Grand Jury discovered; Egos, politics, and fear of change have impeded improving public safety in our county. ш This is a significant leadership issue. Our citizens deserve better. VRECC has additional emergency fire dispatch ACE accreditation that Stockton Fire does not have. Disparagement of VRECC emergency fire dispatch is unwarranted. VRECC dispatch center has deployed "state-of-the-art" CAD and AVL technology. Stockton Fire has not. Stockton Fire charges its JPA members twice the amount for fire dispatch than VRECC charges its JPA members. There are operational differences between the fire dispatch centers. Intelligent Ш individuals can and should disagree based upon their experiences. This is normal. Not negotiating to seek a common solution through compromise to improve public safety is not. REDCOM provides fire dispatch services for 44 fire departments of which six (Healdsburg, Petaluma, Rohnert Park, Santa Rosa, Sebastopol, and Sonoma) are urbanized cities. The dispatch center is operated by AMR, the same for-profit non-governmental company that runs the San Joaquin VRECC dispatch center in Salida, CA. The REDCOM dispatch center has operated since January 2003; none of the concerns that were expressed in San Joaquin County have been an issue at REDCOM. The 2016-2017 Grand Jury has determined that a single countywide emergency fire dispatch center is needed in the County of San Joaquin. Leadership must address this challenge head on, overcome politics and egos and negotiate in good faith to create a single countywide fire dispatch center. Now is the time for county, city and special district leaders to join together "under one roof "in the interest of public safety. Disclaimers Grand Jury reports are based on documentary evidence and the testimony of sworn or admonished witnesses, not on conjecture or opinion. The Grand Jury is precluded by law from disclosing such evidence except upon the specific approval of the Presiding Judge of the Superior Court, or another judge appointed by the Presiding Judge (Penal Code section 911, 924.1 (a) and 929). Similarly, the Grand Jury is precluded by law from disclosing the identity of witnesses except upon an order of the court for narrowly defined purposes (Penal Code sections 924.2 and 929). One grand juror did not participate in this investigation, which included reviewing material, interviews, site visits, preparation, writing or approval of this report due to a perceived conflict of interest. Response Requirements California Penal Code sections 933 and 933.05 require that specific responses to all findings and
No recommendations for this finding
F1.1
The City of Stockton is spending hundreds of thousands of dollars to replace their obsolete CAD technology with a solution that will be end of life in less than four years from the date of implementation.
No recommendations for this finding
F1.2
The vast majority of fire agencies are in favor of a single countywide emergency fire dispatch center; they agree it would be in the best interest of the citizens and the County of San Joaquin.
No recommendations for this finding
F1.3
There is disagreement as how to organize, operate and fund a single countywide fire dispatch capability. This has led to a failure to pursue creation of a single countywide fire dispatch center.
No recommendations for this finding
F1.4
The City of Stockton has not developed a schedule to replace its outdated core UHF radio technology that supports city public safety agencies. This exposes the city to outages of the radio technology impacting public safety.
No recommendations for this finding
F2.1
Automatic aid agreements between neighboring fire agencies can reduce response times.
No recommendations for this finding
F2.2
AVL on all fire vehicles and AVL capability at dispatch centers can reduce response times.
No recommendations for this finding
F3.1
There is disagreement among San Joaquin County Fire Chiefs regarding EMS Policy 3202. Some believe EMS Policy 3202 does not allow responders to provide the level of service expected in their communities. Conclusion The vast majority of fire agencies are in favor of a single countywide emergency fire dispatch center; they agree it would be in the best interest of the citizens and the County of San Joaquin. Most county and city administrators, as well as IT staff support this concept. With such an overwhelming response, one should ask why no significant effort has been made to make this happen. While attempting to answer this question, the Grand Jury discovered; Egos, politics, and fear of change have impeded improving public safety in our county. ш This is a significant leadership issue. Our citizens deserve better. VRECC has additional emergency fire dispatch ACE accreditation that Stockton Fire does not have. Disparagement of VRECC emergency fire dispatch is unwarranted. VRECC dispatch center has deployed "state-of-the-art" CAD and AVL technology. Stockton Fire has not. Stockton Fire charges its JPA members twice the amount for fire dispatch than VRECC charges its JPA members. There are operational differences between the fire dispatch centers. Intelligent Ш individuals can and should disagree based upon their experiences. This is normal. Not negotiating to seek a common solution through compromise to improve public safety is not. REDCOM provides fire dispatch services for 44 fire departments of which six (Healdsburg, Petaluma, Rohnert Park, Santa Rosa, Sebastopol, and Sonoma) are urbanized cities. The dispatch center is operated by AMR, the same for-profit non-governmental company that runs the San Joaquin VRECC dispatch center in Salida, CA. The REDCOM dispatch center has operated since January 2003; none of the concerns that were expressed in San Joaquin County have been an issue at REDCOM. The 2016-2017 Grand Jury has determined that a single countywide emergency fire dispatch center is needed in the County of San Joaquin. Leadership must address this challenge head on, overcome politics and egos and negotiate in good faith to create a single countywide fire dispatch center. Now is the time for county, city and special district leaders to join together "under one roof "in the interest of public safety. Disclaimers Grand Jury reports are based on documentary evidence and the testimony of sworn or admonished witnesses, not on conjecture or opinion. The Grand Jury is precluded by law from disclosing such evidence except upon the specific approval of the Presiding Judge of the Superior Court, or another judge appointed by the Presiding Judge (Penal Code section 911, 924.1 (a) and 929). Similarly, the Grand Jury is precluded by law from disclosing the identity of witnesses except upon an order of the court for narrowly defined purposes (Penal Code sections 924.2 and 929). One grand juror did not participate in this investigation, which included reviewing material, interviews, site visits, preparation, writing or approval of this report due to a perceived conflict of interest. Response Requirements California Penal Code sections 933 and 933.05 require that specific responses to all findings and
No recommendations for this finding

Conclusions 3

Agency Responses 1

Government agencies' official responses to this report's findings and recommendations. Click on a response to see the structured breakdown.

* This report's PDF did not contain easily extractable text and required Optical Character Recognition (OCR) for analysis. There may be minor errors in the extracted findings and recommendations due to OCR limitations with scanned documents.