Ventura County Grand Jury • 1996-1997

Police Complaint Procedures

3 pages
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Findings 7 findings

F1
Complainants were discouraged by law enforcement personnel when attempt- ing to secure a complaint form and intimidated when told they must speak to the duty sergeant before receiving a form. As a result the number of complaints filed were limited.
F2
The number of complaints are few due to dtizens’ lack of confidence in the ,- integrity of the complaint process. Complaints serve as an indicator of public perception of law enforcement agencies. A.
F3
Complaint files are kept at least five years and are available for resolution, disposition, and analysis. .-
F4
Records indicate complainants were notified of dispositions of their complaint.
F5
Law enforcement personnel and citizens have differing views on how the complaint process should be handled.
F6
Complaint procedures arewell written and known, but application and account- -_ ability are lacking.
F7
Computerizing complaint records, as an early warning system, will aid manage- -~ ment in monitoring employees, expediting resolution, and disposing of com- plaints. -,_ .,- 47

Recommendations 5