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Extracted from Consolidated Report

This investigation was originally published as part of a larger consolidated report containing multiple investigations. View the consolidated PDF for the complete document.

Los Angeles County Grand Jury • 2022-2023

Safety, Sanitation, and Rider Experience

Published: July 01, 2022 579 pages
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Findings 25 findings

F1 Page 70
There are not enough law enforcement officers on trains. They are most often on platforms, patrol cars, or in “hot spot” stations.
F2 Page 70
There are not enough Metro TSO officers throughout the system. More TSO officers would give Metro greater control and accountability.
F3 Page 70
Metro’s COC is enforced only by TSOs. Conduct violations such as drinking or doing drugs, vandalism and harassment are cited by Metro riders as among the most troublesome.
F4 Page 70
There is a lack of coordination and communication among the contract security agencies and no standardized method of recording crime statistics.
F5 Page 70
The pilot Transit Ambassador program is a promising new tool in Metro’s multi-layered approach to security and sanitation issues. Its mission is still evolving.
F6 Page 70
Law enforcement agencies involved with Metro have expressed skepticism about the Ambassador program and confusion about their relationship with the Ambassadors.
F7 Page 70
The lack of accurate, timely data inhibits Metro’s ability to deal with the scope of its problems with security and fare evaders.
F8 Page 70
The Transit Watch App is sleek, user friendly, and has real-time information. It is being used by Ambassadors and a small number of riders to report security, sanitation, and other occurrences.
F9 Page 70
Many of the problems associated with the system are linked to riders who are fare evaders. ALL ABOARD: IS METRO RAIL ON TRACK? SAFETY, SANITATION AND RIDER EXPERIENCE IN L.A. COUNTY 2022-2023 LOS ANGELES COUNTY CIVIL GRAND JURY
F10 Page 71
The current methods of collecting fares is too lax. The fare gates are an unsecure, easily-evaded point of access to the Metro system.
F11 Page 71
The COC is a lengthy tome that governs almost every aspect of ridership. Most riders do not know the expectations of the code nor how to access it.
F12 Page 71
There are only three restrooms in the entire Metro system.
F13 Page 71
The B (Red) Line has the highest ridership and the most sanitation issues on the platforms and in the cars.
F14 Page 71
Despite efforts to improve sanitation on Metro – including the recent Cleaning Surge – customer surveys show riders find the system dirty, dark, and smelly.
F15 Page 71
Metro does not take trains offline to the tail tracks for spot cleaning during the daily cycle. The B (Red) Line, by virtue of its heavy traffic, would be much improved with more frequent cleaning.
F16 Page 71
The “Cleaned By” pilot program on the Green (C) line uses “cleaned by” sheets posted by the exit doors as a means of enforcing sanitation standards and gives a visual record to staff and riders how often the train is cleaned by Metro staff.
F17 Page 71
Vending is not present at most Metro subway and light rail stations, unlike most other mass transit systems.
F18 Page 71
The pilot, Respect the Ride program focuses Metro resources to reduce crime and improve sanitation in “hot spot” stations.
F19 Page 71
Metro elevators and escalators are often unsanitary and unsafe, particularly when the system is closed for the night.
F20 Page 71
Make Metro Clean Community Service Program participants complete court-mandated community service by removing trash, weeds and graffiti. This program is currently being used at bus stops and stations.
F21 Page 71
The new initiatives at the Westlake/MacArthur Park station – including recorded music and bringing in vendors – are aimed at improving the environment without hiring more staff. ALL ABOARD: IS METRO RAIL ON TRACK? SAFETY, SANITATION AND RIDER EXPERIENCE IN L.A. COUNTY 2022-2023 LOS ANGELES COUNTY CIVIL GRAND JURY
F22 Page 220
HACLA’s and LACDA’s Section 8 HCV and EHV programs could be combined into one agency by agreement among the Board of Supervisors, the Los Angeles City Council and Mayor, HACLA, and LACDA. Already, numerous cities contract with LACDA to manage Section 8 programs. HOUSING VOUCHERS FOR LOW INCOME AND HOMELESS ANGELENOS 2022-2023 LOS ANGELES COUNTY CIVIL GRAND JURY
F23 Page 343
There is a delay in the permitting process of the upkeep, maintenance, repairs and additions of repurposed property.
F24 Page 343
There are 10,000 people with vouchers in the City who have been unable to find housing.
F25 Page 296
5. Probation officers and custody assistants assigned to juvenile facilities have no safety or protective gear available when handling youthful offenders who are acting out or acting up, committing physical assaults or destroying property.

Recommendations 7

Conclusions 7

Commendations 85