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Extracted from Consolidated Report
This investigation was originally published as part of a larger consolidated report containing multiple investigations. View the consolidated PDF for the complete document.
⚠️ Translation Notice: This content has been automatically translated. The original English text is the official version. Translation may contain errors.
⚠️ Este contenido ha sido traducido automáticamente. El texto original en inglés es la versión oficial. La traducción puede contener errores.
Findings 10 findings
F1
Page 32
High staff turnover has negatively affected program implementation, morale, and caseload management.
F2
Page 32
Higher wages in other counties was cited as the primary cause of staff turnover.
F3
Page 32
Staff in the Chico Office report having high camaraderie and support for one another.
F4
Page 32
There is no procedure directing staff to provide information and resources to parents/guardians when a child is removed from parents/guardians.
F5
Page 32
Seneca and social worker records often lack needed information for mandatory relative notification, causing delays in cases moving forward in court.
F6
Page 32
Consistency and clarity in communication, expectations, and implementation of changes is lacking amongst some supervisors and program managers.
F7
Page 32
Lack of technology and equipment limits staff productivity.
F8
Page 32
Budget cuts have decreased family support resources.
F9
Page 32
Having two office locations has created management and program implementation discrepancies. 18
F10
Page 33
There is a lack of access to documents supporting parents in the management of their case.
Recommendations 13
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R1Page 33The Children’s Services Division should pursue grants and request additional funding from Butte County to bring Butte County’s social worker income to a level that is competitive with neighboring counties, starting with the new fiscal year in 2020.
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R2Page 33The CSD should focus morale-building activities on developing trust between staff and leadership
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R3Page 33The CSD should develop, provide staff training, and implement a procedure to ensure all parents/guardians receive the Parent Folder (including the JV-050, Your Rights, JV-055, and A Parent’s Guide to The Child Welfare System Packet) immediately upon detention of the child
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R4Page 33The CSD should standardize tracking/checklist of mandatory document provision, verifying receipt by signature of parent/guardian
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R5Page 33The CSD should implement staff meetings in Chico, as the Oroville office has, for each time a case changes hands to ensure needs and requirements are met for each case. Begin implementing these meetings
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R6Page 33The CSD should provide one (1) full time employee dedicated to relative notification mirroring the tribal notification position within the next fiscal year.
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R7Page 33The CSD should provide supervisors and program managers with quarterly leadership training and management development to improve consistency in culture and expectations throughout the organization
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R8Page 33The CSD should address employee concerns that they are not part of the problem-solving process
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R9Page 33The CSD should create a plan to upgrade smart phones for field workers and provide dual computer screens for all employees
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R10Page 33The CSD should seek grants and other resources to increase funding for prevention and early intervention for families
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R11Page 33The CSD should create opportunities for staff at both offices to come together and foster connections by January 1, 2020. 19
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R12Page 34The CSD should make the information in the Parent Binder and Parent Folder available on https://www.buttecounty.net/dess/childrenservices
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R13Page 34The CSD should ensure checklist described in R4. travels from social worker to social worker as the case moves through the department