Riverside County Grand Jury • 2023-2024 • Agency Response
Response to: Legal Compliance Report

Submittal to the Boaro of Supervisors County of Riverside, State of California Item: 3.6

Published: July 09, 2024 6 pages
Ver PDF original

Findings and Recommendations 4 findings

F1
ln parts of Riverside County, 911 calls failed during and after Storm Hillary in August of 2023. Response to Grand Jury Finding #1: Respondent disagrees partially with the finding. Please refer to the Riverside County Sheriff Response dated April 17,2024 (Attached). As stated in the response by the Sheriff, small geographic areas were affected by 911 outages. The redundancy built in along with the backup plans for the system were in place. During this storm event, the Sheriff did coordinate with jurisdictions impacted by the storm events. Fire and the Emergency Management Department (EMD) conducted coordination calls from the Emergency Operations Center (EOC) including with the State Operations Center resulting in restoration of 9-1-1 access in the impacted areas not served by the County of Riverside. The Sheriffs response further states that there was no significant decrease in the volume of calls to the population that the County of Riverside serves. Any impacted cities can also respond directly to any outages involving their jurisdiction. Grand Jury Finding #2: F2 The State of California funds, and is responsible for the 911/E9'll system administration, design and operations within the State. Response to Grand Jury Finding #2: Respondent agrees with finding. Grand Jury Finding #3:
No recommendations for this finding
F2
The State of California funds, and is responsible for the 911/E9'll system administration, design and operations within the State. Response to Grand Jury Finding #2: Respondent agrees with finding. Grand Jury Finding #3: F-3 The general population is unaware of an alternate means of access to emergency services when 911 calls fail, or when callers are unable to speak. Response to Grand Jury Finding #3: Respondent disagrees wholly with finding. Please refer to the Riverside County Sheriff Response dated April 17,2024 (Attached). ln the report, the Sheriff does refer to the Sheriff website and social media campaigns conducted by the department regarding Text to 91'l . Grand Jury Finding #4:
Related Recommendations (1)
R2
Riverside County Board of Supervisors proactively advocate to the State of California for upgrades and backups to the 911 emergency system infrastructure, to include identifying and assigning a County employee to represent the County's interest with regular progress reports to the Board of Supervisors. Finding 1, Finding 2, Finding 4: Financial impact: minimal to moderate: December 31,2024 Response to Grand Jury #2: Recommendation has been implemented As part of the 2023-24 Legislative Platform, the Board of Supervisors identified the need to advocate for fair and equitable funding of federal and state programs, including the 91 1 and 988 systems. As noted in the report, NextGen 91 1 (NG91 1) is being rolled out nationally. The primary means for funding the transition to NGg'l 1 is through federal appropriations, and/or state and local surcharge fees. At the federal level, the County of Riverside continues to work in collaboration with the National Association of Counties to advocate for one time and ongoing funding mechanisms to support the transition to NG911. CAL OES has a quarterly State 9-1-1 Advisory Board meetings and a Long-Range Planning Committee Meeting that also addresses lhe concerns that the Grand Jury found in recommendation #2. The link to the meeting website is found below: https.//www.caloes.ca.oov/office-of-the-d irector/operations/looistics-ma naoemenUpublic- safetv-commu n ications/ca-9- 1 - 1 -e me roe ncv-co m m u nications-branch/ca-91 1 - information/ Regarding the upgrades to the 91 1 system, law enforcement agencies within Riverside County including Sheriff, Riverside and Hemet Police departments all have Communications Management representation on the Next Generation 9-1-1 (NGg1 1) Task Force. These are regional quarterly meetings held to discuss the state's progress, implementation, and deployment of NG91 1. There is an additional layer of communication from the state to each 911 center. Every 'l county in the state has at least one 91 County Coordinator that receives direct communications from the 91 1 Branch of CAL OES. This information is then pushed out to every 91 1 center within their respective counties. This weekly or bi-weekly communication includes funding notices and new contracts for training, equipment, and software related to 91 1. lncluded are 91 1 Branch notices of all public meetings.
F3
The general population is unaware of an alternate means of access to emergency services when 911 calls fail, or when callers are unable to speak. Response to Grand Jury Finding #3: Respondent disagrees wholly with finding. Please refer to the Riverside County Sheriff Response dated April 17,2024 (Attached). ln the report, the Sheriff does refer to the Sheriff website and social media campaigns conducted by the department regarding Text to 91'l . Grand Jury Finding #4: F4 A disruption of the 911 infrastructure caused the failure of emergency calls to reach PSAPS. Response to Grand Jury Finding lt4: Respondent disagrees partially with the finding. Department comments: Please refer to the Riverside County Sheriff Response dated April 17, 2024 (Attached) and to further comments included in Finding #1 . GRAND JURY RECOMMENDATIONS: Grand Jury Recommendation #1: R-l The Riverside County Board of Supervisors promote 91't/E911 education to the public, including Text-to-911 when telephone calls to 91 1 fail, including but not limited to, County websites, the media, print, electronic, live and recorded audio and video public awareness. Finding 1, Finding 3: Financial impact: minimal to moderate: December 31,2024 Response to Grand Jury #1: Recommendation has been implemented Department comments: Public outreach has occurred before, during and after this incident. Please refer to the Riverside County Sheriff Response dated April 17, 2024 (Attached). The Executive Office is in communication with RCIT, EMD and Fire to explore additional campaigns and outreach on websites and other social media platforms to communicate how to contact 9-1-1 if one part of the system fails. Grand Jury Recommendation #2:
No recommendations for this finding
F4
A disruption of the 911 infrastructure caused the failure of emergency calls to reach PSAPS. Response to Grand Jury Finding lt4: Respondent disagrees partially with the finding. Department comments: Please refer to the Riverside County Sheriff Response dated April 17, 2024 (Attached) and to further comments included in Finding #1 . GRAND JURY RECOMMENDATIONS: Grand Jury Recommendation #1: R-l The Riverside County Board of Supervisors promote 91't/E911 education to the public, including Text-to-911 when telephone calls to 91 1 fail, including but not limited to, County websites, the media, print, electronic, live and recorded audio and video public awareness. Finding 1, Finding 3: Financial impact: minimal to moderate: December 31,2024 Response to Grand Jury #1:
No recommendations for this finding