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Extracted from Consolidated Report
This investigation was originally published as part of a larger consolidated report containing multiple investigations. View the consolidated PDF for the complete document.
⚠️ Translation Notice: This content has been automatically translated. The original English text is the official version. Translation may contain errors.
⚠️ Este contenido ha sido traducido automáticamente. El texto original en inglés es la versión oficial. La traducción puede contener errores.
Findings 4 findings
F1
Page 40
As of Aug 2019, the VSO staffing levels limited veteran access to available services. As of June 1, 2020, two part time clerical positions were added which enables the office to run efficiently. These federally funded jobs will end on September 30, 2020. As of July 1, 2020, an Outreach Coordinator was hired.
F2
Page 40
Without a written policy and procedure manual there is a lack of clearly defined operating processes in the event of personnel changes. 40
F3
Page 41
Information pertaining to the services of the VSO is limited when veterans cannot access the internet or live in remote regions of the County.
F4
Page 41
It can be challenging for veterans living outside the Valley Springs/western Calaveras area to visit the VSO.
Recommendations 4
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R1Page 40The CCGJ recommends the VSO to seek permanent County funding for the clerical . positions.
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R2Page 41The CCGJ recommends that the VSO establish a written policy and procedures manual
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R3Page 41The CCGJ recommends the VSO continue to send information regarding veteran services and events to the County library branches, community centers, churches, and merchants, for posting in a public space.
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R4Page 41The CCGJ recommends that the VSO consider partnering with other Veterans Memorial Districts, including Angels Camp and libraries to provide outreach services with regular office hours, in those areas.