⚠️ Aviso de traducción: Este contenido ha sido traducido automáticamente. El texto original en inglés es la versión oficial. La traducción puede contener errores.
⚠️ Este contenido ha sido traducido automáticamente. El texto original en inglés es la versión oficial. La traducción puede contener errores.
Findings and Recommendations 4 findings
F1
After a public complaint is received and logged by Department of Transportation staff, the software used to forward a work order to maintenance staff or to update the complainant has not worked consistently since mid-2024.
Related Recommendations (1)
R1
Adopt and deploy a software package that will assist staff in fully electronic processing of roadway complaints
F2
There are no documented Department of Transportation procedures for processing public-generated roadway complaints.
Related Recommendations (1)
R2
Adopt a formal, written procedure to receive, track and respond to residents’ requests for road repairs
F3
The Board of Supervisors does not request, and Department of Transportation does not provide to the Board of Supervisors, data on public-generated complaints, actions taken to address them, progress metrics, or the status of complaint-driven road maintenance repairs.
Related Recommendations (1)
R3
Establish goals and performance metrics which measure the efforts of the Department of Transportation and report them to the Board of Supervisors quarterly to track the effectiveness of complaint-driven road repairs
F4
The Department of Transportation relies heavily on public input to identify specific road hazards on the County’s extensive road network. However, only a small portion of the public is aware that its input is important or even welcomed, and where to provide it.
Related Recommendations (1)
R4
Submit a quarterly report on key metrics of County-wide road maintenance and repair requirements/efforts to the Board of Supervisors and to the public beginning
Additional Recommendations 1
These recommendations are not explicitly linked to specific findings.
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R5Increase efforts to encourage and facilitate public input by various means (such as truck signage, flyers and social media)
No Responses Found 1
Government entities assigned to respond to this report. No response documents have been linked in our database.
El Dorado County Board of Supervisors
Elected County Office