Planning and Building Code Enforcement Division*

through F11 I have reviewed the report and submit my responses to the RECOMMENDATIONS portion of the report as follows: The following Recommendation(s) have been implemented and Х attached, as required is a summary describing the implemented actions

The Code Enforcement Division of the Planning and Building Services Department (PBS) responds to complaints and regularly takes enforcement action on observed violations outside the parameters of the initial complaint.

PBS has purchased new vehicles in the last year and several more are currently on order. PBS currently has adequate vehicle numbers for use by the Code Enforcement Division to safely and efficiently perform their assigned field work.

The Code Enforcement Division is fully staffed at the time of this report and we agree that prior turnover due to retirement and employees leaving the area for other jobs has impacted consistency with enforcement and compliance. That trend is not expected to continue as staffing appears to be committed at this time. Attachment GRAND JURY REPORT RESPONSE Report Title: Planning and Building Code Enforcement Division Response to Findings (cont.):

In April of 2017, PBS made the Code Enforcement Unit a Division of the organization and appointed a Code Enforcement Division Manager. Prior to this, Code Enforcement was a unit under the Building Division and had a long time Code Enforcement Supervisor who retired in January 2017. Under this new model of management there is clear direction for the Code Enforcement Supervisor and 5 Code Enforcement Officers.

The number of open cases has been significantly reduced and continues to be reduced through closure by resolution. The number of complaints is variable and uncontrolled. In January of 2017 the Code Enforcement Division instituted a new case management strategy that incorporates recordation and tracking of all in-coming complaints with verification and pre-investigation of violations to allow the violator to gain compliance prior to opening a formal case that may result in enforcement action with penalties. This has proven to significantly reduce the unnecessary opening of cases and promoted more expedient resolution of violations so that a backlog of cases does not continue to occur. Valid complaint and case statistics are regularly reported to the Board of Supervisors and can be proven by way of our case management system and records management database.

The lack of online data is not detrimental to the efficient function of the Code Enforcement Division. All of the information pointed out by the Grand Jury in this finding is available information and is accurate in our records management database, it is not published online as it would be impractical and unnecessary to publish the volume of information described.

The PBS Division Managers meet weekly as a team with the Director and each Division has weekly meetings with their respective teams. All Divisions, including the Code Enforcement Division, are efficiently functioning together in the delivery of our services without impairment. Attachment GRAND JURY REPORT RESPONSE Report Title: Planning and Building Code Enforcement Division Response to Findings (cont.):

The PBS Director regularly gives scheduled progress reports that include action plans to the Board of Supervisors in open session.

PBS intends to continue to explore ways to create online access to more efficiently deliver service to the public, including those in the building trades.

PBS is unaware of any conclusions to substantiate the statements made in this finding. Responses to Recommendations: