Kern County Grand Jury
• 2020-2021
Administration, Audit and County Services Committee Linda Casey Amelia (Millie) Rivera, Chairperson Donalda Biscar
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⚠️ Este contenido ha sido traducido automáticamente. El texto original en inglés es la versión oficial. La traducción puede contener errores.
Findings and Recommendations 24 findings
F1
In order to focus on responsible environmental practices and help keep unnecessary items out of landfills, Public Works sponsors four to six community Bulky Waste Collection events monthly. Events are coordinated with an outside agency: For additional information on holding recycling events, agencies and organizations are encouraged to contact the Public Works – Code Enforcement Compliance Division April 13, 2019 collection event results: April 13, 2019 Bulky Waste Collection Event GRAND TOTALS Net Weight (Lbs.) Net Weight (Tons) Totals 107630 53.815 Landfilled 51% 54760 27.38 Traffic Count Diverted 49% 53870 26.44 530 For additional collection events statistics (See Appendix A) Code R1, R4
Related Recommendations (2)
R4
Concentrate on improving neighborhoods
R6
Hold public informational meetings
F2
Public Works has implemented the RAPID (Removing And Preventing Illegal Dumping) Response Unit, funded by a parcel tax assessment and requested by the community at public meetings: RAPID Response deployment is determined by the Code Enforcement Officer RAPID Response will pick up items that are scheduled and brought to the curbside RAPID Response is also triggered by a citizen caller’s complaint to Code Compliance reporting illegal dumping RAPID Response records, removes and appropriately disposes of the illegally dumped items: o If RAPID Response is responding to a complaint and finds additional illegal dumping, the team will also remove and appropriately dispose of the items Code R1, R4
No recommendations for this finding
F3
Regulations in the Kern County Ordinance Code allows Code Compliance to cite property owners with increasing fines for second and third violations of the same code, within a one year period. Once abatement has been verified, Code Compliance will not return to the property unless a new complaint is filed. Code R1, R2, R4
No recommendations for this finding
F4
Public Works has two additional Information Technologists assigned to update the main website (www.kernpublicworks.com). Code R3
No recommendations for this finding
F5
There is no direct link on the Public Works website to Code Compliance. Code R3
Related Recommendations (1)
R3
Update Citizen Portal
F6
To access the Code Compliance Citizen Portal: Use the following link: https://kernpublicworks.com/building-and- development/code-compliance Select Code Compliance Online Code R3
No recommendations for this finding
F7
The website user has the option of registering for an account or performing an anonymous search: The website utilizes an “out-of-the-box” program with limited capability for modification The Committee found it difficult to navigate the program Code R3
Related Recommendations (1)
R3
Update Citizen Portal
F8
The Code Compliance caseload has increased in recent years, and although staff size remains the same, they are processing over 3,500 complaints per year, with the majority closed within 90 days: Staff have become more effective in processing routine cases There are approximately 100 cases remaining that are over one year old: o These older cases are viewed quarterly to determine if an action can be taken o Many of these cases have absentee landlords, are mired in legal issues or have other mitigating factors, making them difficult to finalize o The April 29, 2019 Kern County Code Compliance Division, Open Cases by District Report does not indicate the current status of the cases Code R2
Related Recommendations (1)
R2
Review old unresolved complaints
F9
Staff from other departments are invited to contact Code Compliance if, in the course of their job functions, they find what may be a violation. Code Compliance does not routinely use staff from other County departments. Code R5 BACKGROUND: The Caliente Creek Watershed Prior to the land being developed for agricultural purposes, the Caliente Creek Watershed, north of Hwy 58, was a wide alluvial valley where rain water from 470 square miles of mountains, between Walker Basin and Tehachapi, spread out and was, for the most part, absorbed into the soil. Decades ago, farmers seeking to protect their land, crops and investments from flooding, built levees. The excess flow from Caliente Creek then fanned out along the eastern side of the floodplain around and through Arvin. In 1935, to protect farmland and structures around the Arvin area, the Tamarisk Dam (also known as the Tamarisk Tree Line) was built to divert floodwaters. As development progressed, more and more levees were built. The largest portion of the flood waters were diverted and channeled by the berms and levees onto county roads that then become rivers, resulting in damage of untold millions of dollars. The flood waters and sediment that flow to downstream properties, ultimately flood the community of Lamont. This creates personal and financial havoc for the families and businesses residing in the areas that flood each year. FINDINGS:
Related Recommendations (1)
R5
Coordinate with other departments for possible code violations Caliente Creek Watershed (Caliente):
F10
Agricultural berms/levees, originally built decades ago prior to Kern County and California State statues, have been allowed to remain. Caliente R2
No recommendations for this finding
F11
Agricultural farms are exempt from the permit process for moving dirt within the property, i.e. preparation for planting, creating berms, etc. Caliente R2
No recommendations for this finding
F12
The Irrigated Lands Regulatory Program mandates agricultural berms/levees be used to keep irrigation water on the farm acreage, so as to not leech pesticides into the water tables or to public lands. Caliente R2
No recommendations for this finding
F13
Although the purpose of the mandate is not to keep floodwater off the farm or divert the water, the requirement is to protect groundwater. Caliente R2
No recommendations for this finding
F14
The Public Works Department is aggressively seeking additional solutions to eliminate or minimize flooding in the Lamont area. In addition, Kern County has adopted an Emergency Response Plan for the Caliente Creek Floodplain. Caliente R9
Related Recommendations (1)
R9
Adopt plan of action for flood emergencies This review is to address overlapping recommendations from the two reports. PROCESS: The Administration and Audit Committee (Committee) interviewed officials from the Kern County Public Works Department and the Code Compliance Division. Code Compliance supplied reports to the Committee and information was gleaned for this report. In addition, research and reviews were conducted of the Kern County Website (Public Works, Code Compliance Division), internet and newspaper articles, television interviews and previous Grand Jury reports. BACKGROUND: Code Compliance Code Compliance is a Division of Kern County Public Works. Public Works oversees multiple divisions including: Code Compliance, Building Inspection, Floodplain Management, Geographic Information System (GIS), Engineering, Special Waste, Roads, etc. The divisions working together are critical for success. Code Compliance is complaint-driven and must be operated in such a manner that will not breach the Equal Protection Clause as guaranteed by the U.S. Constitution. Targeted enforcement (focusing on an area where no complaint exists) may lead to liability issues. A complaint is required to initiate an investigation. Code Compliance enforces ordinances concerning property conditions. Complaints are prioritized based on threats to health, safety and public nuisance. This includes the lack of building and grading permits, abatement of excessive weeds, abandoned dwellings, vehicles and illegal dumping.
F15
In the event of potential flood situations, the Public Works Department is continuously assessing potential damage and the necessary County response. Crew personnel are deployed to further monitor gauges and sensors, watch and inspect areas, roads, and neighborhoods to determine the correct responses to the developing conditions. Caliente R9
Related Recommendations (1)
R9
Adopt plan of action for flood emergencies This review is to address overlapping recommendations from the two reports. PROCESS: The Administration and Audit Committee (Committee) interviewed officials from the Kern County Public Works Department and the Code Compliance Division. Code Compliance supplied reports to the Committee and information was gleaned for this report. In addition, research and reviews were conducted of the Kern County Website (Public Works, Code Compliance Division), internet and newspaper articles, television interviews and previous Grand Jury reports. BACKGROUND: Code Compliance Code Compliance is a Division of Kern County Public Works. Public Works oversees multiple divisions including: Code Compliance, Building Inspection, Floodplain Management, Geographic Information System (GIS), Engineering, Special Waste, Roads, etc. The divisions working together are critical for success. Code Compliance is complaint-driven and must be operated in such a manner that will not breach the Equal Protection Clause as guaranteed by the U.S. Constitution. Targeted enforcement (focusing on an area where no complaint exists) may lead to liability issues. A complaint is required to initiate an investigation. Code Compliance enforces ordinances concerning property conditions. Complaints are prioritized based on threats to health, safety and public nuisance. This includes the lack of building and grading permits, abatement of excessive weeds, abandoned dwellings, vehicles and illegal dumping.
F16
Emergency situations can include damage to homes, farmland, road pavement, drainage piping and the dangerous collections of floodwaters and debris. Equipment and manpower respond to alleviate the danger to life, health and safety. This may often require regrading and the placement of K- rail barriers to control water flow. Caliente R9
Related Recommendations (2)
R1
Address health and safety hazards often resulting in complaints
R9
Adopt plan of action for flood emergencies This review is to address overlapping recommendations from the two reports. PROCESS: The Administration and Audit Committee (Committee) interviewed officials from the Kern County Public Works Department and the Code Compliance Division. Code Compliance supplied reports to the Committee and information was gleaned for this report. In addition, research and reviews were conducted of the Kern County Website (Public Works, Code Compliance Division), internet and newspaper articles, television interviews and previous Grand Jury reports. BACKGROUND: Code Compliance Code Compliance is a Division of Kern County Public Works. Public Works oversees multiple divisions including: Code Compliance, Building Inspection, Floodplain Management, Geographic Information System (GIS), Engineering, Special Waste, Roads, etc. The divisions working together are critical for success. Code Compliance is complaint-driven and must be operated in such a manner that will not breach the Equal Protection Clause as guaranteed by the U.S. Constitution. Targeted enforcement (focusing on an area where no complaint exists) may lead to liability issues. A complaint is required to initiate an investigation. Code Compliance enforces ordinances concerning property conditions. Complaints are prioritized based on threats to health, safety and public nuisance. This includes the lack of building and grading permits, abatement of excessive weeds, abandoned dwellings, vehicles and illegal dumping.
F17
When the conditions are deemed safe, equipment and manpower are dispatched for clean-up: Clear, repair and open roads Remove K-rails Move dirt, sediment and debris to the appropriate landfill Clear drain pipes During the dry seasons, preparations and additional repairs are made to help minimize the consequences of future flooding Caliente R9
Related Recommendations (1)
R9
Adopt plan of action for flood emergencies This review is to address overlapping recommendations from the two reports. PROCESS: The Administration and Audit Committee (Committee) interviewed officials from the Kern County Public Works Department and the Code Compliance Division. Code Compliance supplied reports to the Committee and information was gleaned for this report. In addition, research and reviews were conducted of the Kern County Website (Public Works, Code Compliance Division), internet and newspaper articles, television interviews and previous Grand Jury reports. BACKGROUND: Code Compliance Code Compliance is a Division of Kern County Public Works. Public Works oversees multiple divisions including: Code Compliance, Building Inspection, Floodplain Management, Geographic Information System (GIS), Engineering, Special Waste, Roads, etc. The divisions working together are critical for success. Code Compliance is complaint-driven and must be operated in such a manner that will not breach the Equal Protection Clause as guaranteed by the U.S. Constitution. Targeted enforcement (focusing on an area where no complaint exists) may lead to liability issues. A complaint is required to initiate an investigation. Code Compliance enforces ordinances concerning property conditions. Complaints are prioritized based on threats to health, safety and public nuisance. This includes the lack of building and grading permits, abatement of excessive weeds, abandoned dwellings, vehicles and illegal dumping.
F18
In 2017, the Kern County Board of Supervisors authorized $300,000 for a feasibility study regarding the Caliente Creek Floodplain (AECOM Final Report). The study included water flow speed and routing along the floodplain, using various scenarios. Caliente R7 (See Appendix B)
Related Recommendations (1)
R7
Pursue funds for projects recommended by the AECOM Final Report - Caliente Creek Feasibility Study
F19
The study included recommendations for the use of the purchased land near the Bena Landfill and for the additional purchase of acreage. The Department is in discussion with private land owners for the acquisition of additional land for floodplain controls and recharging the water table. Caliente R7
Related Recommendations (1)
R7
Pursue funds for projects recommended by the AECOM Final Report - Caliente Creek Feasibility Study
F20
The purchase of the additional land for a buffer zone near the Bena Landfill allows land grading in the floodplain area which aids in slowing the floodwater flow speed. The purchase of the land has also given the County the water rights necessary for the Bena Landfill requirements. Caliente R7 (See Appendix C)
Related Recommendations (1)
R7
Pursue funds for projects recommended by the AECOM Final Report - Caliente Creek Feasibility Study
F21
Public Works is working diligently to design and construct floodplain structures to help control or eliminate flooding in the Caliente floodplain areas: Grant writers are continually searching for grant monies for flood mitigation Applying through California Proposition 1 as funds are available: o Proposition 1, The Water Quality, Supply, and Infrastructure Improvement Act of 2014 authorizes $7.545 billion in general obligation bonds to fund ecosystems and watershed protection and restoration, water supply infrastructure projects, including surface and groundwater storage, and drinking water protection. Informational community meetings will be held for: o Public input o Sharing Information on the action plan o Project timeline o Status and progress of the project Caliente R7
No recommendations for this finding
F22
Emergency funds through Federal Emergency Management Agency (FEMA) are only available after a disaster has been declared by the Federal Government and are not readily available. According to a Kern County Official, the notion of FEMA writing checks on site “is laughable.” Some counties may wait as long as five to six years for the disbursement of emergency funds, forcing the counties to pull the relief funds from their own budgets until FEMA reimburses the county.
No recommendations for this finding
F23
The Public Works Department has utilized the Lean Six Sigma doctrine to implement improvements within Code Compliance. COMMENTS: The Committee would like to thank officials from the Kern County Public Works Department and the Code Compliance Division for the invaluable information, resources and time in the preparation of this report. The Committee recognizes the time and effort being spent in planning, developing and implementing Caliente Creek flooding solutions is a work in progress and will require multiple years for completion.
No recommendations for this finding
F24
KCVSD does not have a current Policy and Procedures Manual however; they are adapting a CalVet manual for Kern County usage. COMMENTS: The Kern County Grand Jury would like to thank the Director of Kern County Veterans Service Department and the staff for the informative interview and tour of the facility.
No recommendations for this finding
Comments 11
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CO1KCVSD does not have a current Policy and Procedures Manual however; they are adapting a CalVet manual for Kern County usage. COMMENTS: The Kern County Grand Jury would like to thank the Director of Kern County Veterans Service Department and the staff for the informative interview and tour of the facility.
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CO2Benefits and Pensions: a. The Veteran’s household income is used when determining pension benefits. b. KCVSD has developed an (in-house) Excel spreadsheet used to estimate the Veteran’s possible benefit and pension amounts. c. Veteran Service Representatives (VSRs) have the ability to track the progress of the application through the claims/appeal process and advise the Veteran of potential issues that may slow the issuance of benefits. d. VSRs became more involved with the implementation of a new appeals process which became effective February 2019. e. If the Veteran receives a denial notice and appeals the denial, the VSR will write a rationale which outlines the Veteran’s contention, which is filed with the VA. f. A formal hearing will be the next step. Under the newly implemented process the VSR is able to resubmit the appeal with new evidence. (See Appendix A)
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CO3Health Administration: a. Assists the Veteran with medical information gathering, submissions, appeals and presentations. b. Works with the VA medical clinics for the treatment referrals. F3. KCVSD is the determining agency for the California Tuition Fee Waiver Program. F4. Websites available to the Veterans include: a. www.va.gov for the United States Department of Veterans Affairs (VA). E-benefits and benefit status can be tracked on this website; however, Veterans are cautioned that the system is not always up to date. b. www.calvet.ca.gov is the California Department of Veteran Affairs (CalVet). CalVet is set up to assist the Veterans with education, employment, healthcare, housing advocacy assistance and VA claims. c. www.kerncounty.com/Veterans KCVSD works with the Veteran to gather the preliminary information required for approaching CalVet and the VA for benefits. 2018-2019 Kern County Grand Jury 35 F5. KCVSD staff is very pro-active in helping Veterans. The compact size of the office lends itself to self-monitoring, which may suggest possible refresher training topics and intervention if an issue arises. F6. VSRs are required to be accredited through the Department of Veteran Affairs - Office of General Counsel: Four VSRs are accredited One VSR was recently promoted New VSRs are mandated to complete accreditation within a year of accepting the VSR position F7. In 2016, KCVSD transitioned to a scheduled appointment system with limited walk-in and drop-off services. The front office staff handles scheduling. F8. During the Holiday season the wait time for an appointment is usually three weeks. Current and average wait time for an appointment is approximately two weeks. F9. Two new Veterans Service Assistants (VSA) staff were hired in February 2019. This relieves the workload and streamlines the time needed to complete a Veterans’ request for services. Calls handled by front office staff are now routed to a VSA who will triage the calls to determine the best course of action for the Veteran. F10. Walk-in Veterans are seen by the VSA who will determine what is required from the Veteran, the best course of action and explain the following: a. The claim process and how it works b. What items are required c. Provide a list of items needed (referred to as homework) d. Answer questions e. Schedule return appointments F11. If an appointment is scheduled with a VSR, a 40 minute time frame is allotted; however, an appointment can be extended when necessary. F12. Once the Veteran’s application is complete: a. Information is entered digitally into the Veteran’s Benefits Management System (VBMS). b. The ability to input information digitally allows the VSR to track the application status and has helped to reduce processing time. c. Although each claim is unique and processing times vary, the average VA claims are taking approximately six months. 2018-2019 Kern County Grand Jury 36 d. During the application and appeal process, if a Veteran and their family are in an emergency situation, the KCVSD will provide referrals to local resources to meet their needs. F13. The Veterans Access Choice and Accountability Act signed by President Barack Obama in 2014, is more commonly known as Veteran’s Choice Program (VCP): a. A program where an eligible Veteran can receive care from a non-VA facility, provided by a VA approved community provider and paid for by the VA. b. When a Veteran is enrolled in the Veterans Health Care program, a Primary Care Physician (PCP) is assigned. c. If a Veteran needs an appointment for a specific type of care, and the VA cannot provide the care in a timely manner (within 30 days) or the nearest VA medical facility is too far away (more than a total of 40 miles) or is too difficult to reach, then a Veteran may be eligible for care through the VCP. d. To use the VCP, Veterans must receive prior authorization from their assigned PCP for a provider that is part of VA’s VCP network. The referral authorization is based on specific eligibility requirements. e. The KCVSD and the VA do not have the authority and cannot refer Veterans to the VCP program. F14. The VA is the primary coordinator of benefit issuance for VCP: This has created issues as some Veterans do not understand the PCP referral process system. The VA has specific criteria that must be met prior to payment for services or reimbursement. Generally, a Veteran must already be in receipt of VA benefits and be pre-approved for services. Treatment sought without prior authorization will not be reimbursed. F15. The VCP was implemented nationwide with little or no training, and informational publications were not easily available. The VA has additional detailed information at www.va.gov that KCVSD can obtain and provide at the facility to the Veterans who are seeking medical treatment. F16. Veterans with Post Traumatic Stress Disorder (PTSD) or other disorders often receive treatment through the VA at the Veterans Center at the Community Based Outpatient Clinic. If they are not eligible, they are referred to the Kern County Behavioral Health Referral Services. 2018-2019 Kern County Grand Jury 37 F17. KCVSD does not have local transportation available for Veterans. However, the VA contracts with a bus company for daily transport to the Los Angeles, CA Veterans Services/Clinics. It is scheduled to depart Bakersfield at 7:30 a.m., leaving Los Angeles, for return to Bakersfield, at approximately 3:00 p.m. F18. The KCVSD was the start and end point for a van operated by the Disabled American Veterans (DAV), however, drivers are no longer available and new drivers have not volunteered. The DAV is in need of volunteer drivers. F19. Increased staffing is allowing KCVSD to expand services to the outlying areas of Kern County: a. Taft College is being contacted to determine if they can provide space and equipment for KCVSD on campus. b. West Side Recreation and Parks District has provided space for KCVSD to see clients in the Taft area. c. KCVSD has a strong presence at Bakersfield College, with six other agencies, Veterans attending classes are assisted with various services. d. KCVSD is considering expanding their presence into Delano. e. There is a part-time staff member who covers Tehachapi, Ridgecrest and Lake Isabella. F20. Kern Patriots Program, funded by a Corporation, works within KCVSD to help Veterans find employment. There are two divisions: a. The first division works with employers. b. The second division assists Veterans by teaching job seeking skills and helping the Veteran with applications and resumes that relate service skills to civilian use. F21. The Justice Involved Veterans Network is a pilot program where a representative and a VSR work with incarcerated Veterans and their families. They continue to work with the Veteran, the Kern County Sheriff’s Office and the Kern County Probation Department when the Veteran is released. F22. CalVet conducts semiannual audits of KCVSD. The VA does not. F23. Representatives from KCVSD attend meetings to stay current with the program offerings. Other programs available to Kern County Veterans are: a. Kern County Veteran’s Collaborative – an active group dedicated to finding resources for our Veterans b. Wounded Hero’s Fund (Iraq and Afghanistan) – a service organization for Veterans and their families affected by the war on terror with a 2018-2019 Kern County Grand Jury 38 focus on facilitating a healthy transition to civilian life through support and appreciation c. Honor Flights Kern County – an all-volunteer non-profit organization to honor Veterans of Kern County and surrounding areas by escorting them to Washington D.C. to view the Veterans Memorial Wall d. Bakersfield Vet Center – designed for the combat Veteran and Veterans who have experienced military sexual trauma. Providing high quality readjustment counseling services for the Veteran and their family at no charge. Appointments and walk-ins are welcome at this facility F24. KCVSD does not have a current Policy and Procedures Manual however; they are adapting a CalVet manual for Kern County usage. COMMENTS: The Kern County Grand Jury would like to thank the Director of Kern County Veterans Service Department and the staff for the informative interview and tour of the facility.
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CO4Organization or functional chart showing clear lines of authority
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CO5Job description of each position B. Administration
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CO6Departmental meetings C. Personnel
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CO7Dissemination of conflict of interest ordinance information D. Physical Plant and Equipment
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CO8Use of Force, Control Holds, Capsicum Spray (pepper spray), Deadly Force, & Taser Protocols
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CO9Security Field Training Program (See Attachment A) F19. Previously, the Rangers made arrests as needed including DUI. The arrest and booking process was time consuming which negatively impacted their small staff. Under the new guidelines, Rangers no longer make an arrest but detain an individual and call the CHP for arrest, transport and booking. F20. The Ranger’s vehicle fleet is aging and in need of upgrading. With a lease program recently instituted, the County is replacing the aging and inadequate vehicles with vehicles that are better equipped for off road use. F21. The Rangers are responsible for patrolling the lakes within the County as needed. A Ranger, in residence, patrols Lake Isabella on a regular basis. This Ranger also helps train other Rangers as needed on Boating and Water safety. 2018-2019 Kern County Grand Jury 45 F22. Rangers in the field do not have computers or electronic tablets to research procedures or write reports. F23. The Rangers have recently contracted with a local civilian range facility for all of their range qualification needs at a reasonable fee. COMMENTS: The Grand Jury would like to thank the Chief of General Services, the Director of Kern County Parks, and the Ranger leadership for their courtesy, professionalism and cooperation.
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CO10A functional description of department (purpose)
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CO11Authority for department