Read and Consid

Disagree Partially. NBAS agrees that fragmentation exists among animal services agencies in the county. We support a coordinated effort to improve collaboration, standardization, and communication. At the same time NBAS has always stepped up when asked by our county partners and do not need a formal process to continue to do so.

Dlsagree Partlally. While we acknowledge resource limitations and opportunlties for improvement, we dispute the characterization that NBAS is broadly non-compliant. Many cited issues reflect shared municlpal responsibllities or broader systemic challenges, such as veterinary shortages and facility funding. Since assuming our contracts in 2018, NBAS has worked withln flat fundlng levels that have not increased since 2012, while simuhaneously expanding services beyond contract obligations. Our foster-to-adopt process follows industry best practices during a natlonal veterinary shortage.

Agree. NBAS supports participation in a coordinated countytride disaster r*ponse and welcomes inclusion in the offlcial disaster annex and MOUs. We routinely back up SCAS during emergencies and serve uncontracted citles like Cotati and Rohnert Park informally at no cost.

Agree. Staffing and funding limitatlons are real concerns countyrride. We have historically adapted through a flat organizational structure, streamlined processes, and consolidated administrative functions while taking on additional contracts.

Dlsagree Partlally. Maintalning websites and dlgital systems has been challenglng due to llmlted administrative staff. However, we've prioritized direct services over online communication, since most clients engate with us via phone or in-person.

Dlsagree Partlally. We support a countnride, outsourced llcensing system. However, the communlty is accustomed to different pay strusturs based on city code. For example, business licenses vary by city and are not uniform.

Disagree Partially. lmproving licensing rates and rabies compliance are mutual goals. However, context matters: followlng the COVID-19 pandemic, many owneE were unable to obtein rabies vaccinations due to vet shortages. NBAS allowed multiple grace periods and deprioritized licensing in favor of medical and housing services. NBAS has free microchip clinics monthly to assist ownerc in recovering their lost pets.

Agree. A shared licensing vendor would help all agencies improve compliance.

Disagree Partially. While staff limitations have delayed renewal notices, NBAS has maintained access to licensing via our website and in-person assistance. Postage and printing costs have Increased, but license fees have not. With no rables outbreak, we have focused resources elsewhere. H0f, TnEAYAt{l MAt Stfi VIr.Et 0n I E4B HdPFFTI TT PFT*iUMA iA S4t57 l5i-r6?-HBAS r6?7ti t, -\ / NORTH BAY --- ? AilIiIAt \ SERUICES -t c0MPASSl0il a COMIIJIUHITY a c0NHECTl0il

Agree. Centralized training would benefit all agencies. NBAS supports the creation of shared educational resources and professlonal development for staff.

Disagree Partially. Some lssues noted are factual; others lack context. For example, reported "bite calls" often involve no dog present upon arrival, rendering a bite report unnecessary. All relevant laws are followed. Veterinary shortages have impacted our abili$ to schedule timely sterillzations, not our commitment to them. Staffing bios may not include certifications, but al! staff are tralned and supervised. Our facility is clean, organlzed, and adapted beyond its original capacity.

Disagree Partially. While we acknowledge some response lags, we maintain 2417 call monitoring and rapid deployment within our scope. Service to non-contract cities stretches our capacity further.

Agree. The Petaluma sheher facility has deferred malntenance. The City has made several recent Improvements. We continue to collaborate on safety and usability enhancements.