San Diego County Grand Jury • 2015-2016 • Agency Response
Response to: Chula Vista Jails

Eceive Aug 2 3 2016 Office of the Mayor August 16, 2016 Mary Casillas Salas The Honorable Jeffrey B. Barton, Presiding*

Published: August 16, 2016 39 pages
View Original PDF

Note: Missing finding numbers detected: F6

Findings 8 findings

F1 Page 1
The Task Force members unanimously agreed there is no demonstrated need for a civilian police review board. Reasons:
F2 Page 1
Police officers receive on-going training to improve and upgrade their education and skills. CVPD officers receive 10 hours of training per month (120 hours a year - 5 times the required training by POST.) Team policing has resulted in greater supervision of officers and allows for better self-policing of officer conduct. The Chula Vista Police Department has established clear guidelines and uses a process that appropriately and fairly evaluates and resolves internal, i.e., departmental complaints of police misconduct. 94% of departmental complaints are sustained. The average time to investigate and resolve citizen complaints is two and one-half months, which the Task Force found to be reasonable.
F3 Page 1
Develop and implement a tracking system to monitor informal citizen inquiries that do not rise to the level of formal complaints. Currently, the only tracking that is done is for formal citizen complaints. However, there is no tracking of informal inquiries or complaints that do not rise to the level of formal complaints. There are occasions when a citizen contacts the police department about a particular incident, officer, or simply to ask for clarification about a police practice or policy. These public contacts with the police department are not tracked by the CVPD in a manner that identifies the caller, the nature or purpose of the inquiry or how the question or inquiry was resolved. This is one area where a Citizen Advisory Board could assist the CVPD in formulating a protocol and implementing an informal tracking process that balances both the public's and police officer's interests. The benefit of logging these informal type of public inquiries would allow the CVPD to make needed changes before issues become problems. In other words, monitoring and logging informal inquiries would allow the CVPD to be proactive in heading off potential problems. Police Liaison. The CVPD should designate one police officer as a liaison to respond to complaints. He or she would not investigate complaints. Instead the liaison officer would personally contact complainants by phone or letter to inform them their complaint has been received and is being reviewed, to explain the complaint process if needed, and advise the complaint of the approximate time it will take to review and resolve the complaint. This would be in addition to what is already currently done to notify the complainant of the disposition of the complaint. This is simply a recommendation for a courtesy letter or phone call after the complaint has been filed to let the complainant know that the complaint is being reviewed.
F4 Page 1
Citizen Advisory Board members would serve as volunteers. Therefore, the costs involved in creating a Citizen Advisory Board would be minimal.
F5 Page 1
The rate of citizen complaints is low. During the last 12 months, 14 citizen formal complaints were received by the police department. The city of Chula Vista averages 13.4 formal citizen complaints per year, an extremely low number considering that each year CVPD officers average more than 75,000 official contacts with the public and arrest nearly 5,000 individuals. In comparison, in a four-year period between 1996 and 2000, 2,684 citizen complaints were filed with the San Diego Police Department, an average of 671 citizen complaints a year. In contrast, in a five-year period between 1996-2001, only 67 citizen complaints were filed with the CVPD, an average of 13.4 complaints. The citizen complaints filed with the CVPD have not involved egregious conduct, such as allegations of police brutality or high-profile incidents of excessive force. Typically, citizens who filed complaints have alleged rudeness or unprofessional demeanor by an officer, or complained about an officer's failure to take a police report.
F7 Page 1
The cost of funding a civilian review board was not a factor - The Task Force agreed that the cost of creating a civilian review board was not relevant to its decision whether to recommend a civilian review board. The CTF members agreed that if there had been a demonstrated need for a civilian review board, cost would not be a valid reason for not creating a civilian review board. The Task Force also considered and compared the existence or non-existence of the following factors in concluding that the City of Chula Vista would not benefit from a Civilian Review Board: Reasons cited by CRB Cities Current Status of Chula Vista History of problems No history of community-relations problems High-profile incidents of misconduct No high profile incidents of misconduct Perception of unfair treatment 87% of people surveyed in 2000 that had contact with CVPD said they were treated fairly Perceived lack of internal controls Clear policies and officer training on use of force and alternate less lethal force Perceived or actual difficulties in filing complaints CVPD publishes brochure on how to file complaints [filing procedure could use improvement] Lack of trust 92% of citizens surveyed in 2000 were satisfied with CVPD ADDITIONAL FINDINGS AND RECOMMENDATIONS:
F8 Page 1
A Citizen Advisory Board would provide constructive comment and input and increase communication between the public and the police department . The Advisory Board would hold public meetings throughout sectors of community to take citizen input concerning the police department. Conducting public forums may provide an opportunity to obtain input from under- represented segments of the community that did not respond or participate in the SANDAG survey of 2000. The Advisory Board would meet on a regular and scheduled basis with the Police Chief and also work closely with the Community Relations Unit.
F9 Page 1
Selection Process for the Citizen Advisory Board The Citizen Advisory Board should be selected in a similar process as the Citizen Task Force. The advisory board should reflect the diversity of the community and be comprised of community stakeholders. Community organizations should be solicited for nominations. In order to instill the public's confidence in the selection of the board members, appointments should be made by the City Manager with the assistance of an independent consultant to assist in identifying potential nominees. In order to avoid the appearance of political appointments, and maintain an unbiased and independent advisory board, the CTF recommends the City Council should not appoint the Advisory Board members. Number: The number of Advisory Board members should be an odd number, no less than 7, no more than 11. Term: in order to provide continuity and an adequate time to see implementation of recommended proposals a term of no less than two years, and no more than four years, is recommended. An optimum term would be three years. Staggered terms is also recommended to allow a balance of new and seasoned board members. В. THE INITIAL FILING PROCESS FOR CITIZEN COMPLAINTS NEEDS REVISION AND IMPROVEMENT While the CVPD's investigations of citizen complaints appear to be fairly and efficiently reviewed and resolved, the part of the citizen complaint process that needs fine tuning is the initial filing of the complaint. This includes information about how to file a complaint. The CTF recognizes the CVPD is making concerted efforts in this area and is currently revising brochures and information about how to file a citizen complaint. However, what needs revision is the current complaint form that a citizen fills out at the police station. The complaint form, which is attached as appendix B to this report, is not user friendly and is intimidating. A significant portion of the complaint form is devoted to the language in Penal Code section 148.6b, which advises the complainant that a false complaint will be prosecuted. The CTF suggests the manner in which the statutory language is emphasized and highlighted be revised so that it does not overwhelm the complaint form. In addition, the input received at the community meeting revealed that the current citizen complaint process is not clearly understood. To address these issues the Task Force recommends:

Recommendations 2

* This report's PDF did not contain easily extractable text and required Optical Character Recognition (OCR) for analysis. There may be minor errors in the extracted findings and recommendations due to OCR limitations with scanned documents.