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Extracted from Consolidated Report
This investigation was originally published as part of a larger consolidated report containing multiple investigations. View the consolidated PDF for the complete document.
⚠️ Translation Notice: This content has been automatically translated. The original English text is the official version. Translation may contain errors.
⚠️ Este contenido ha sido traducido automáticamente. El texto original en inglés es la versión oficial. La traducción puede contener errores.
Findings 2 findings
F1
The number of telephone calls received by the department is minimal. Telephone calls should be returned by the end of the workday. Response/Comment: Agree in part, disagree in part. The Board of Supervisors agrees that the number of phone calls that the Public Works Department receives daily or weekly is minimal. The Board of Supervisors agrees that those calls requiring a response should be returned as soon as possible, whether that is the same workday or not.
F2
Due to budget reductions not all road maintenance issues can be addressed. Response/Comment: Agree. Recommendation: Develop a schedule for weed abatement and shoulder work on all south county roadways, with priority given to residential areas. Response/Comment: The recommendation has been implemented. Each district has a maintenance schedule already in existence, including the fifth Supervisory District (Road District 3) which covers Doyle-Herlong. The Foreman for each district is responsible for its implementation. Road maintenance, which includes weed abatement and shoulder work, is a priority in residential areas. However, it needs to be said that maintenance on major roads and highways holds a higher priority.
Recommendations 4
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R1Resolve the problem concerning the flood area on Hackstaff Road to prevent the flooding during the rainy season. Response/Comment: The recommendation has not yet been implemented, but will be implemented in the future, with a timeline for implementation. The need has been identified for attention to be dedicated to this particular location on Hackstaff Rd., among many others. The Board of Supervisors has received assurance that the matter will be dealt with within one year's time.
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R2All telephone calls should be returned by the end of the workday. A telephone log should be used by staff with a weekly review of the log performed by the supervisor. Response/Comment: The recommendation will not be implemented because it is not warranted or is not reasonable, with an explanation therefore. The department agrees that all calls should be returned as soon as possible. The creation of a Log will not contribute to this effort.
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R3Implement a department wide policy/procedure regarding the timely response to all inquiries. Response/Comment: The recommendation has been implemented. A policy on timely responses has been in place for years.
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R4Provide staff training in the proper handling of complaints and responses according to an adopted policy/procedure. Response/Comment: The recommendation has been implemented. However, the Public Works Department feels that continual training is beneficial and will therefore schedule staff training in the proper handling of complaints during upcoming monthly staff/safety meetings. 5 × 00 21 Conclusion The Lassen County Board of Supervisors hopes that this nontraditional response to the year-end report of the Grand Jury is received in the manner in which it was intended. The Board specifically set out to show that the Grand Jury is not always right and to think so is also a mistake. Moreover, the Board tried to point out that dependent on who becomes involved in the reporting process, the integrity of a report itself can be called into question, thereby affecting the credibility of the whole. The Board of Supervisors expects that the Grand Jury would like to be taken seriously and have their reports received with credibility equal to the effort invested. Our point is that the Grand Jury and the Court can help itself in this regard by re-doubling its efforts to be wise in whom it selects to serve and the topics and content of its year end reports. In the meantime, the Board of Supervisors would like to once again take this opportunity to thank those who have served as Grand Jurors. It is a considerable commitment, and can, from what we have seen, be frustrating at times. This Board of Supervisors wishes to acknowledge our shared interest in making Lassen County a safer, happier and more productive place to live and work. We pledge to continue to work with future Grand Juries in reaching this goal. 22