Jeff Leikauf Sheriff - Coroner - Public Administrator County of El Dorado State of Ca Liforxia July 22, 2022 The

Despite staffing shortfalls, the Central Dispatch Department has a collaborative and engaged work culture. To date they have achieved key performance metrics at the expense of potential liability risk, job attrition, and higher costs. AGREE Headquarters• 200 Industrial Drive, Placerville, CA 95667 • 530-621-5655 • Fax 530-626-8163 Jail Division• 300 Forni Road, Placerville, CA 95667 • 530-621-6000 • Fax 530-626-9472 Tahoe Patrol• 1360 Johnson Blvd., Suite 100, South Lake Tahoe, CA 96150 • 530-573-3000 • Fax 530-544-6809

Central Dispatch staff are mandated to work extensive overtime hours resulting in stress and further job attrition. EDSO deputies are required to cover shortfalls at considerable extra expense. AGREE

El Dorado County Dispatcher wages, differentials, and benefits are not competitive in the regional public dispatch market. The County's five-comparator pay modeling doesn't take local city agencies the Central Dispatch employees have moved into account. AGREE Sheriff's Response to the Grand Jury's Recommendations R 1 EDSO direct Central Dispatch to develop and implement a strategy and action plan by July 16, 2025, to retain dispatchers, focusing on employees with Jess than seven years in the position. Response: This recommendation requires further analysis. While many elements of a retention strategy have already been informally implemented and are yielding measurable benefits, additional evaluation is needed to determine the feasibility, impact, and the staff time required for a formalized plan. Increased training sessions, improved communication, and greater consistency in operations have contributed to enhanced morale and job satisfaction among dispatchers. A more structured plan is under consideration, and an internal review may assess its viability by July 2025.