Nipomo Community Services District*

R3

Nipomo CSD should consider revising water bills to show rate tiers, water usage for each tier and charges for each tier. Response - Nipomo CSD billing system is DOS based system and was implemented by the Board in 2000. Making changes to the system requires expenditure of resources to have code written by our software provider. T:\ADMINISTRATIVE-OFFICE\AGENCIES\GRAND JURY\110914 RESPONSE TO REPORT.docx . * +5 \mathbf{x}_{i}^{\prime} September 14, 2011 Grand Jury Response District staff is currently reviewing billing and accounting systems to replace the current system. Programs that allow more options for billing format and online account interface to promote conservation are being considered. The Board is scheduled to receive a formal review and recommendation (by staff) for upgrading the system during fiscal 2011/2012. A billing system overhaul may then be scheduled for 2012/2013. At this time, the District does not propose making changes to the current bill format prior to system wide upgrade. If billing system replacement or overhaul is delayed or our conservation figures start slipping, the District will revisit this decision. Very truly yours, NIPOMO COMMUNITY SERVICES DISTRICT James D. Harrison President, Board of Directors