Grand Jury City of Scotts Valley 2019-2020 Grand Jury Responses 1 message

County and City website information is sometimes missing, out-of-date, and inaccurate; links may be broken. Thus, many city and county departments aren't updating their websites often enough to keep citizens informed. AGREE X PARTIALLY DISAGREE – explain the disputed portion DISAGREE – explain why Response explanation (required for a response other than Agree): The City of Scotts Valley posts all City Council, Committee and Commission agendas on the City website’s Agenda Center. Some commissions/committees meet only as needed and a committee’s last meeting may have been a year or more in the past. Thus, even though agendas and minutes from 2019 or earlier appear in the Agenda Center, the content is current. Similarly, the City maintains various plans and documents on its website and although they may be dated years in the past, the posted documents are still the most current. The City updates its website content regularly.

County and City administrations lack a process to review content accuracy and currency and thereby assure timely correction and revision of content. AGREE X PARTIALLY DISAGREE – explain the disputed portion DISAGREE – explain why Response explanation (required for a response other than Agree): The City of Scotts Valley does not have the resources for a dedicated webmaster and staff manages the website on a departmental level. City staff reviews and updates City webpages on regular, although not regimented, schedule.

County and City goals for website redesign or quality improvement are not sufficiently “SMART”: Specific + Measurable + Attainable + Relevant + Time- Bound. AGREE X PARTIALLY DISAGREE – explain the disputed portion DISAGREE – explain why Response explanation (required for a response other than Agree): The City of Scotts Valley implemented a major upgrade to its website in May 2018, moving from an antiquated website to the current, highly functional and easy-to- navigate site. The City of Scotts Valley has not adopted the formal goal paradigm of Specific + Measurable + Attainable + Relevant + Time-Bound. However, the City maintains the goal, as an operational prerequisite, to provide current, timely and useful information to the public.

County and City website content providers do not provide an explanation in content for incorrect or out-of-date information, even though they appear to know the reasons. AGREE _ PARTIALLY DISAGREE – explain the disputed portion X DISAGREE – explain why Response explanation (required for a response other than Agree): When the City of Scotts Valley identifies outdated or inaccurate information on its website, it is rectified as soon as is practically feasible. We view our website as an important communication and engagement tool with the community and do not allow erroneous information to persist on our website.