Santa Cruz County Grand Jury
• 2015-2016
Santa Cruz Regional 911 Board of Directors*
⚠️ Aviso de traducción: Este contenido ha sido traducido automáticamente. El texto original en inglés es la versión oficial. La traducción puede contener errores.
⚠️ Este contenido ha sido traducido automáticamente. El texto original en inglés es la versión oficial. La traducción puede contener errores.
Findings 1 findings
F12
The continued success of Santa Cruz Regional 911 is dependant upon the successful replacement of the Computer Aided Dispatch software. XX AGREE PARTIALLY DISAGREE - explain disputed portion below ___ DISAGREE - explain below Response explanation (required for responses other than "Agree"): The current CAD system in use by SCR9-1-1 is Motorola Printrak CAD. This CAD system has served (and is continuing to serve) the community of Santa Cruz since 1996. It is a robust system that currently meets all of our User's needs. Motorola has informed SCR9-1-1 that they will no longer support this version of CAD past August 31, 2018, therefore it is imperative that a replacement product be purchased, installed, and functional prior to that date. SCR9-1-1 staff has begun the process of investigating CAD systems in order to have enough information to develop a comprehensive Request for Proposal in order to acquire a replacement system.
Recommendations 1
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R8Santa Cruz Regional 911 should replace the Computer Aided Dispatch software prior to the 2017/18 fiscal year. HAS BEEN IMPLEMENTED XX HAS NOT BEEN IMPLEMENTED BUT WILL BE IMPLEMENTED IN THE FUTURE - indicate timeframe below REQUIRES FURTHER ANALYSIS - explain scope and timeframe below (not to exceed six months) WILL NOT BE IMPLEMENTED - explain below Response summary, timeframe or explanation: With the current CAD system in use by SCR911 having and "end of life" date of August 31, 2018, SCR911 will have a new CAD system purchased, installed, and functional prior to the end of FY 17/18. The process is a long, complicated one that has already begun. SCR911 management staff has developed a realistic timeline to ensure that the new CAD system is ready to go by the time the current system is end of life. SCR911 Board of Directors has been involved in the planning of the Long Term Equipment Replacement schedule for many years, which has included a CAD replacement project. Funding for this project has been also discussed as part of our long term plan. • •
* This report's PDF did not contain easily extractable text and required Optical Character Recognition (OCR) for analysis. There may be minor errors in the extracted findings and recommendations due to OCR limitations with scanned documents.