Permit and Resource Management Division Compliance Review July 1, 2004

There is no procedure in place to verify the implementation of all agreed upon

Zucker Systems, a professional management consultant, was hired by the Board of Supervisors to conduct an in-depth operational review of PRMD. A final report was submitted to the Board of Supervisors in January 2001. The Zucker Report provided 271 detailed recommendations and identified 8 key priority areas.

As of April 5, 2004, PRMD had not fully implemented agreed to recommendations made by the 2000-2001 and 2001-2002 grand jury. Some of the agreed to recommendations from the 2000-2001 report not fully implemented were: (cid:131) R3. PRMD must have a formal written policy for ongoing training and cross-training. (cid:131) R4. Each Unit within PRMD must develop formal written procedures to implement and monitor PRMD policy for both training and cross-training (cid:131) R9. The various parts of the permit process must be integrated. Steps must be taken to ensure that a citizen gets complete and accurate information as to all procedures and permits that will be required before starting a project. The agreed to recommendation from the 2001-2002 report not fully implemented was: (cid:131) R6. PRMD must continue to make progress in implementing the recommendations of the Zucker Report. The Board of Supervisors should closely monitor this progress to assure that future milestones are achieved. 2/3 July 1, 2004 Conclusion Past grand jury recommendations are not always acted upon in a timely manner causing issues to resurface that could have been put to rest if implemented as agreed.