Calaveras County Grand Jury
• 2024-2025
Calaveras County Code Compliance Communication
⚠️ Translation Notice: This content has been automatically translated. The original English text is the official version. Translation may contain errors.
⚠️ Este contenido ha sido traducido automáticamente. El texto original en inglés es la versión oficial. La traducción puede contener errores.
Findings and Recommendations 3 findings
F1
Code Compliance does not have a consistent mechanism in place to acknowledge and confirm the receipt of citizen complaints by all methods of submittal (email, posted mail, and in- person), leaving some concerned citizens unsure whether their complaints are even received.
Related Recommendations (1)
R1
Calaveras County Civil Grand Jury recommends Code Compliance adopt a system of acknowledging and confirming to the complainant that their complaint has been received, including a case number if a case is opened, for all methods of complaint submittal, Required Response Calaveras County Board of Supervisors Invited Response Calaveras County Code Compliance
F2
Code Compliance’s citizen complaint form and website create a reasonable expectation that a complainant request for follow-up information will be answered in a timely and professional manner. Yet Code Compliance’s Policy and Procedure Manual lacks guidance regarding Code Enforcement Officers’ obligations, if any, to respond to complainants requesting follow-ups on their cases.
Related Recommendations (2)
R2a
Calaveras County Civil Grand Jury recommends Code Compliance, in order to better adhere to their stated core values, institute a clear procedure for responding to complainant requests for follow-up information, by December 31, 2025. Required Response Calaveras County Board of Supervisors Invited Response Calaveras County Code Compliance
R2b
Calaveras County Civil Grand Jury recommends Code Compliance follow their stated core values to treat every interaction as an opportunity to educate, and respond in a timely and professional manner to complainant requests for follow-up information regarding complaint cases, beginning no later than December 31, 2025. Required Response Calaveras County Board of Supervisors Invited Response Calaveras County Code Compliance
F3
With staff vacancy rates frequently at 20% or higher, Code Compliance is operating at staff levels insufficient to handle its high case load, leading to cases taking longer to be resolved, if they are deemed a high enough priority to be addressed at all. 6
Related Recommendations (1)
R3
Calaveras County Civil Grand Jury recommends Code Compliance hire additional Code Enforcement Officers to bring Code Compliance up to fully staffed levels, that being five employees, by December 31, 2025. Required Response Calaveras County Board of Supervisors Invited Response Calaveras County Code Compliance
No Responses Found 1
Government entities assigned to respond to this report. No response documents have been linked in our database.
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