⚠️ Aviso de traducción: Este contenido ha sido traducido automáticamente. El texto original en inglés es la versión oficial. La traducción puede contener errores.
⚠️ Este contenido ha sido traducido automáticamente. El texto original en inglés es la versión oficial. La traducción puede contener errores.
Findings and Recommendations 8 findings
F1
run, and management does an excellent job of staying abreast of the latest technologies in landfill operations and recycling, as well as governmental mandates and requirements. Response: The respondent agrees with this finding.
Related Recommendations (1)
R1
with a system that is simpler and more efficient by December 31, 2022. Response: The recommendation has not yet been implemented, but will be implemented by December 31, 2022. Department of Public Works management to install signage that is simpler and more direct. This
F2
NRRWF employees are well trained, committed to their jobs, and perform their work in a professional and competent manner with an emphasis on customer service. Response: The respondent agrees with this finding. NRRWF management and Butte County Department of Public Works are commended for their
Related Recommendations (1)
R2
includes signage at the scale house window in English, Spanish, and Hmong by December 31, 2022. Response: The recommendation to install signage that is simpler and more direct has not been implemented but will be implemented by December 31, 2022. The recommendation to include signage at the scale house window in English, Spanish, and Hmong will not be implemented because it is not reasonable and would be in direct conflict with the recommendation to install signage that is simpler and more direct. As an alternative, the Department will provide brochures in English, Spanish, and Hmong in advance of the scale house to avoid slowing down entering traffic. The brochures will include applicable information and will provide QR codes or similar web links for users with smartphones or other web-enabled devices to download brochures in the aforementioned languages
F3
emphasis on planning for the future by creating a Strategic Plan for the Landfill and posting an RFQ for development of a Master Plan. Response: The respondent agrees with this finding.
Related Recommendations (1)
R3
Department of Public Works management to develop an informational and factual multi- language brochure for customers by December 31, 2022. Response: The recommendation has not been implemented but will be implemented to include a kiosk in advance of the scale house that includes brochures in the aforementioned languages and QR codes or similar web links for users with smartphones or other web- enabled devices to download brochures in the aforementioned languages
F4
User fees at the Landfill are not high enough to fully cover operational costs. Response: The respondent agrees with this finding. Between FY 2015-16 and 2020-21, the NRRWF fund balance increased from $11.4 million to $26.4 million. This increase was due to unanticipated revenues from the Camp Fire and the deferral of capital improvements and equipment purchases. Recognizing the need to budget capital improvements and equipment purchases to align the NRRWF with Senate Bill 1383 and other recent State legislation and to maintain operational efficiencies, the NRRWF fund balance has trended downward in recent fiscal years. Projections prepared by Public Works staff suggest a continued downward trend in future fiscal years that could eventually exhaust the remaining fund balance. The NRRWF Master Plan efforts will provide additional information on future capital improvements and fund balance projections that will be helpful when projecting future user fees and operational costs.
Related Recommendations (1)
R4
Department of Public Works management to initiate regularly scheduled team meetings for employees to improve communication by December 31, 2022. Response: The recommendation has been implemented. NRRWF management already hosts monthly employee meetings that include safety discussions, an update on pertinent topics impacting operations, and a general discussion to solicit feedback and input from the employees. These meetings are held on the first Wednesday of each month and are split into two sessions to ensure sufficient staffing to maintain NRRWF operations during these times. Department of Public Works management to provide scheduled conflict resolution training for
F5
Signage at NRRWF is confusing and difficult to read. Response: The respondent agrees with this finding.
Related Recommendations (1)
R5
employees who deal directly with the public by December 31, 2022. Response: The recommendation has not yet been implemented, but will be implemented by December 31, 2022. Sincerely, oshua Pack Joshua Pack Director – Public Works CC: Board of Supervisors Andy Pickett, Chief Administrative Officer
F6
The credit card system is cumbersome and slow. Response: The respondent agrees with this finding.
No recommendations for this finding
F7
Scale house employees are using individual skills and conflict resolution techniques to counter and avoid negative interactions with customers. Response: The respondent agrees with this finding.
No recommendations for this finding
F8
Due to the way work hours are scheduled, employees rarely have time to participate in team conversations or learning opportunities. Response: The respondent disagrees wholly with this finding. NRRWF management hosts monthly employee meetings that include safety discussions, an update on pertinent topics impacting operations, and a general discussion to solicit feedback and input from the employees. These meetings are held on the first Wednesday of each month and are split into two sessions to ensure sufficient staffing to maintain NRRWF operations during these times.
No recommendations for this finding
* This report's PDF did not contain easily extractable text and required Optical Character Recognition (OCR) for analysis. There may be minor errors in the extracted findings and recommendations due to OCR limitations with scanned documents.