Grand Jury Response Packets - City of Capitola 1 message

County and City website information is sometimes missing, out-of-date, and inaccurate; links may be broken. Thus, many city and county departments aren't updating their websites often enough to keep citizens informed. AGREE x PARTIALLY DISAGREE – explain the disputed portion DISAGREE – explain why Response explanation (required for a response other than Agree): The City of Capitola updates information on a regular basis. There have been occasions when old data did not get removed when updated data was added. The City is in the process of updating its website platform to make this task easier for departments.

County and City administrations lack a process to review content accuracy and currency and thereby assure timely correction and revision of content. AGREE x PARTIALLY DISAGREE – explain the disputed portion DISAGREE – explain why Response explanation (required for a response other than Agree): Stale and inaccurate data is corrected and replaced whenever found. The City is in the process of updating its website platform to make this task easier for departments.

County and City goals for website redesign or quality improvement are not sufficiently “SMART”: Specific + Measurable + Attainable + Relevant + Time- Bound. AGREE x PARTIALLY DISAGREE – explain the disputed portion DISAGREE – explain why Response explanation (required for a response other than Agree): SMART”: Specific + Measurable + Attainable + Relevant + Time-Bound is not a methodology that the City of Capitola has adopted. The City is in the process of updating its website platform.

County and City website content providers do not provide an explanation in content for incorrect or out-of-date information, even though they appear to know the reasons. AGREE PARTIALLY DISAGREE – explain the disputed portion X DISAGREE – explain why Response explanation (required for a response other than Agree): If data is determined incorrect or out-of-date, the City of Capitola removes or corrects the data. The City does not knowingly keep incorrect or out-of-date information on the City website.