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Santa Cruz County Grand Jury • 2024-2025

Santa Cruz County Civil Grand Jury Rainbow the Reports

Published: June 30, 2025 41 pages
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Note: Missing finding numbers detected: F11, F12, F13, F14, F15, F16, F17, F18, F19, F20, F21, F22, F23, F24, F25, F26, F27, F28, F29, F30, F31, F32, F33, F34, F35, F36, F37, F38, F39, F40, F41, F42, F43, F44, F45, F46, F47, F48, F49

Findings and Recommendations 11 findings

F1 Page 61
Excessive delays in the building permit process increase costs to applicants in cash, time, and frustration.
Related Recommendations (2)
R1
Page 62
The BoS should have staff review best practices from other jurisdictions and then select strategies that will reduce costs and delays in our county’s Permitting Services by January 1, 2026. (F1, F2, F7, F8)
R8
Page 63
Santa Cruz County BoS should direct the Building Department and any other relevant departments to review the State code parameters that allow county adjustments for building permit fees and find the least-cost, least-delay alternative. Anything that can be free should be free. This recommendation should be accomplished by Jan 1, 2026. (F1, F2, F3)
F2 Page 61
The permitting process has become so detailed and intricate that it often requires applicant homeowners to hire professionals to make submissions, thus increasing cost and time.
Related Recommendations (3)
R1
Page 62
The BoS should have staff review best practices from other jurisdictions and then select strategies that will reduce costs and delays in our county’s Permitting Services by January 1, 2026. (F1, F2, F7, F8)
R5
Page 62
Santa Cruz County should develop a plan to educate the population about different permit types to reduce illegal builds through staff participation in community events, newspaper articles and/or other Unified Permit Center media involvements by Jan 1, 2026. (F2, F3, F4, F5, F6, F10)
R8
Page 63
Santa Cruz County BoS should direct the Building Department and any other relevant departments to review the State code parameters that allow county adjustments for building permit fees and find the least-cost, least-delay alternative. Anything that can be free should be free. This recommendation should be accomplished by Jan 1, 2026. (F1, F2, F3)
F3 Page 61
Homeowners are often unaware that ordinary household maintenance requires a permit, leading them to unknowingly have the work performed illegally.
Related Recommendations (3)
R5
Page 62
Santa Cruz County should develop a plan to educate the population about different permit types to reduce illegal builds through staff participation in community events, newspaper articles and/or other Unified Permit Center media involvements by Jan 1, 2026. (F2, F3, F4, F5, F6, F10)
R6
Page 62
Santa Cruz County should establish a walk-up front desk service four hours per workday to assist home-owners, non-building professionals and small contractors navigate the permit process. This service should be posted on the website, implemented by Jan 1, 2026. (F3, F4, F5, F10)
R8
Page 63
Santa Cruz County BoS should direct the Building Department and any other relevant departments to review the State code parameters that allow county adjustments for building permit fees and find the least-cost, least-delay alternative. Anything that can be free should be free. This recommendation should be accomplished by Jan 1, 2026. (F1, F2, F3)
F4 Page 61
Some people willfully ignore obtaining a building permit because they think it's too costly, it takes too long, or they think they can’t get the improvement they want by obeying the law.
Related Recommendations (2)
R5
Page 62
Santa Cruz County should develop a plan to educate the population about different permit types to reduce illegal builds through staff participation in community events, newspaper articles and/or other Unified Permit Center media involvements by Jan 1, 2026. (F2, F3, F4, F5, F6, F10)
R6
Page 62
Santa Cruz County should establish a walk-up front desk service four hours per workday to assist home-owners, non-building professionals and small contractors navigate the permit process. This service should be posted on the website, implemented by Jan 1, 2026. (F3, F4, F5, F10)
F5 Page 61
Ignoring obtaining building permits causes a loss of revenue for the County, both in one-time fees from permits and, more importantly, in ongoing tax revenue from improved property.
Related Recommendations (2)
R5
Page 62
Santa Cruz County should develop a plan to educate the population about different permit types to reduce illegal builds through staff participation in community events, newspaper articles and/or other Unified Permit Center media involvements by Jan 1, 2026. (F2, F3, F4, F5, F6, F10)
R6
Page 62
Santa Cruz County should establish a walk-up front desk service four hours per workday to assist home-owners, non-building professionals and small contractors navigate the permit process. This service should be posted on the website, implemented by Jan 1, 2026. (F3, F4, F5, F10)
F6 Page 61
Professionals in the county can be difficult to find for a project because the permitting process is so difficult.
Related Recommendations (1)
R5
Page 62
Santa Cruz County should develop a plan to educate the population about different permit types to reduce illegal builds through staff participation in community events, newspaper articles and/or other Unified Permit Center media involvements by Jan 1, 2026. (F2, F3, F4, F5, F6, F10)
F7 Page 61
Applicants have a hard time tracking their project’s progress because applications are not tracked end-to-end by permitting software.
Related Recommendations (3)
R1
Page 62
The BoS should have staff review best practices from other jurisdictions and then select strategies that will reduce costs and delays in our county’s Permitting Services by January 1, 2026. (F1, F2, F7, F8)
R3
Page 62
The County of Santa Cruz should separate the Ombudsman duties from Manager of Unified Permit Center resulting in two separate positions: a full-time, dedicated Ombudsman and a full-time Manager. The resulting new staff position should be filled by June 1, 2026. (F7, F8)
R4
Page 62
The Ombudsman function should be clearly identified and publicized to make the public aware of the additional customer services that position provides. This recommendation should be accomplished by June 1, 2026. (F7, F8)
F8 Page 61
The services of an Ombudsman could be utilized by tradespeople and homeowners to make the permitting process smoother and less costly.
Related Recommendations (3)
R1
Page 62
The BoS should have staff review best practices from other jurisdictions and then select strategies that will reduce costs and delays in our county’s Permitting Services by January 1, 2026. (F1, F2, F7, F8)
R3
Page 62
The County of Santa Cruz should separate the Ombudsman duties from Manager of Unified Permit Center resulting in two separate positions: a full-time, dedicated Ombudsman and a full-time Manager. The resulting new staff position should be filled by June 1, 2026. (F7, F8)
R4
Page 62
The Ombudsman function should be clearly identified and publicized to make the public aware of the additional customer services that position provides. This recommendation should be accomplished by June 1, 2026. (F7, F8)
F9 Page 61
The BFCA Board was disbanded, and the Appeals process, as currently constructed, is little known, not staffed by trade professionals, and therefore an ineffective means for resolving disputed decisions. Navigating the Building Permit Process published June 23, 2025 56 Santa Cruz County Civil Grand Jury
Related Recommendations (1)
R7
Page 62
Santa Cruz County BoS should reconvene the Building and Fire Code Appeals Board, populated by seasoned building professionals, to adjudicate permit disputes quickly, publicly, and professionally, and with less cost. This recommendation should be accomplished by Jan 1, 2026. (F9) Navigating the Building Permit Process published June 23, 2025 2024-2025 Consolidated Final Report 57
F10 Page 62
The DIYer and the small contractors need the support and/or instant answers they get from a knowledgeable staff person at the counter. However that service no longer exists.
Related Recommendations (2)
R5
Page 62
Santa Cruz County should develop a plan to educate the population about different permit types to reduce illegal builds through staff participation in community events, newspaper articles and/or other Unified Permit Center media involvements by Jan 1, 2026. (F2, F3, F4, F5, F6, F10)
R6
Page 62
Santa Cruz County should establish a walk-up front desk service four hours per workday to assist home-owners, non-building professionals and small contractors navigate the permit process. This service should be posted on the website, implemented by Jan 1, 2026. (F3, F4, F5, F10)
F50 Page 83
POST. January 1, 2020. “DE-ESCALATION Strategies & Techniques FOR CALIFORNIA LAW ENFORCEMENT.” POST. Accessed February 5, 2025. https://post.ca.gov/Portals/0/post_docs/publications/DeEscalation.pdf 51. Confidential Grand Jury interview. 52. Confidential Grand Jury interview. 53. Confidential Grand Jury interview. 54. California Commission on Peace Officer Standards and Training. December 31, 2020. “Deescalation Strategies and Techniques for California Law Enforcement.” POST Website. Accessed March 7, 2025. https://post.ca.gov/Portals/0/post_docs/publications/DeEscalation.pdf Handcuffing and Transport published June 18, 2025 78 . CalPERS. August 12, 2024. “Pension Reform Impacts.” CalPERS. Accessed February 26, 2025. https://www.calpers.ca.gov/employers/policies-and-procedures/pension-reform-i mpacts#:~:text=The%20California%20Public%20Employees'%20Pension,'%20R etirement%20Law%20(PERL). 56. Confidential Grand Jury interview. 57. Confidential Grand Jury interview. 58. National Testing Network. July 16, 2024. “Watsonville Police Department Job Information.” National Testing Network Website. Accessed February 26, 2025. https://nationaltestingnetwork.com/publicsafetyjobs/fullJobDetails.cfm?agencyjobi d=1192&jobid=1&agentid=745 59. County of Santa Cruz Personnel Department. February 26, 2025. “Santa Cruz County Government - Job Salary Schedule.” County of Santa Cruz Personnel Department. Accessed February 26, 2025. https://www2.santacruzcountyca.gov/personnel/salsched/OccCdDisp.asp?OccDe sc=LAW%20ENFORCEMENT%20*%20RELATED%20%20%20%20%20%20%2 0%20%20%20%20%20 60. San Jose Police Department Recruitment. January 1, 2025. “Salaries, Benefits, Pension.” San Jose Police Department Website. Accessed February 26, 2025. https://www.sjpdyou.com/for-applicants/additional-information/salary-benefits-pen sion#:~:text=Salary%20*%20Paid%20Academy%20training%20for%20Police,Pl us%202nd%20and%203rd%20watch%20shift%20differential. 61. Confidential Grand Jury interview. 62. Confidential Grand Jury interview. 63. Confidential Grand Jury interview. 64. Confidential Grand Jury interview. 65. Atlas of Surveillance. March 28, 2019. “Watsonville Police Department: Body-worn Cameras.” Electronic Frontier Foundation and the Reynolds School of Journalism at the University of Nevada, Reno. Accessed March 7, 2025. https://atlasofsurveillance.org/a/aos000151-watsonville-police-department-body- worn-cameras 66. Confidential Grand Jury interview. 67. Confidential Grand Jury interview. 68. Confidential Grand Jury interview. 69. WYSM. January 1, 2025. “From Duty to Desire. Leadership and empowerment training for first responders and the community..” WYSM (Why'd You Stop Me?) Website. Accessed February 21, 2025. https://wysm.org/ Handcuffing and Transport published June 18, 2025 2024-2025 Consolidated Final Report 79 70. Confidential Grand Jury interview. 71. Confidential Grand Jury interview. Websites https://post.ca.gov/ https://www.watsonville.gov/2324/Police https://shf.santacruzcountyca.gov/ Handcuffing and Transport published June 18, 2025
No recommendations for this finding

Additional Recommendations 1

These recommendations are not explicitly linked to specific findings.

Conclusions 6

Commendations 2