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Extraído del Informe Consolidado

Esta investigación fue publicada originalmente como parte de un informe consolidado más amplio que contiene múltiples investigaciones. Consulte el PDF consolidado para ver el documento completo.

Los Angeles County Grand Jury • 2012-2013

County of Los Angeles

Published: June 06, 2013 6 pages
View PDF View Full Original

Findings and Recommendations 5 findings

F1 Page 81
All 9-1-1 calls go to the primary Public Safety Answering Point (PSAP), which is the local police agency (per state regulations), with the fire department being secondary. The primary PSAP must transfer a fire/medical call to the secondary PSAP within thirty seconds (per NFPA guidelines). The primary dispatcher remains on the line to ensure that the call is transferred and that no police involvement is required.
No recommendations for this finding
F2 Page 81
Language can be a major factor as there are up to one hundred different languages or dialects spoken in LA County. According to all four fire agencies, an interpreter may have to be brought on the line to assist.
No recommendations for this finding
F3 Page 81
Cell phones, unlike hard-wired home or business phones, do not give an exact address, which is a critical piece of information needed before dispatching a unit. Newer cell phones, equipped with GPS, can now be triangulated to give an approximate location. In the past all cell phone calls went to the California Highway Patrol (CHP); now with more modern tech- nology, 9-1-1 calls go to the nearest 9-1-1 call center. The CHP should still receive calls if the caller is on a freeway, in close proximity to a freeway or the cell phone, for whatever reason, cannot be accurately triangulated.
No recommendations for this finding
F4 Page 81
The caller’s state of mind, possibly being in a state of hysteria, could hamper getting needed information. The human factor always plays a part, even something as simple as the caller being unsure as to his whereabouts or being able to give an accurate description of the situation.
No recommendations for this finding
F5 Page 81
A principal factor that produces poor response time is the on-going problem of budget cuts.5 Geography can also affect response time. Calls from hilly communities with narrow roads make it difficult for fire equipment to maneuver. If a caller lives in a relatively isolated loca- tion, response time is certain to be greater. 5 http://articles.latimes.com/2012/dec/04/local/la-me-1205-lafd-chief-20121205 66 2012-2013 LOS ANGELES COUNTY CIVIL GRAND JURY REPORT LOS ANGELES FIRE DEPARTMENT RESPONSE TIME LAG
No recommendations for this finding

Commendations 7

Comments 17