Ventura County Grand Jury • 2003-2004 • Agency Response

Ventura County Health Care Agency*

Published: August 04, 2004 4 pages

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⚠️ Translation Notice: This content has been automatically translated. The original English text is the official version. Translation may contain errors.

⚠️ Este contenido ha sido traducido automáticamente. El texto original en inglés es la versión oficial. La traducción puede contener errores.

Note: Missing finding numbers detected: F10, F11

Findings and Recommendations 2 findings

F09 Page 2

Of the eight facilities visited, six are under contract with the county, whereas, YVCMC and Magnolia Health Center are operated directly by the County of Ventura. Of the 8 facilities visited by the Grand Jury, only VCMC is operated by the County. Although the County owns the other 7 facilities, they are operated by independent physician contractors.

No recommendations for this finding

F12 Page 2

There are no urgent care facilities in east Ventura County, causing patients to drive to west county for their urgent care needs. While it is true that there are no separate urgent care facilities in any of the east county clinics, every clinic in the HCA system treats walk-in patients. In fact, every clinic in the system maintains open slots in each physician's schedule every day in order to accommodate walk-in patients. Every walk-in patient who presents at an HCA system clinic is immediately seen by a triage nurse. If the triage nurse determines that the patient needs to be treated immediately they will either be seen by a clinic physician on site, or transported to the most appropriate emergency room. If the triage nurse determines that the patient does not need to be seen on an emergency basis, they will be seen as soon as the walk-in schedule permits. Patients are often unwilling to wait until the next walk-in appointment time and instead choose to go to HCA clinic sites that maintain separate urgent care facilities and have a greater capacity to treat walk-in patients. Honorable Bruce A. Clarke August 4, 2004 . Conclusions HCA concurs with all conclusions in the report. Recommendations

No recommendations for this finding

Conclusions 1

CL1 Page 3

HCA concurs with all conclusions in the report.

Commendations 2

CM1 Page 4

HCA thanks the Grand Jury for acknowledging the hard work and dedication of its employees, and our continuing efforts to provide the best medical care available anywhere in Ventura County. I hope this letter has provided you with helpful information. If I can be of any further assistance please feel free to contact me at 677-5272. Sincerely,
CM2 Page 4

Kirk E. Watson Deputy Director, HCA Ambulatory Care Administrator Compliance Officer C: Pierre Durand, HCA Director/VCMC Administrator John F. Johnston, County Executive Officer Richard S. Hawley, Foreperson, 2003-2004 Grand Jury . .

* This report's PDF did not contain easily extractable text and required Optical Character Recognition (OCR) for analysis. There may be minor errors in the extracted findings and recommendations due to OCR limitations with scanned documents.