Butte County Grand Jury • 2022-2023 • Agency Response
Response to: Butte County Public Health

Board of Supervisors Bill Connelly First District Administration Center Debra Lucero

Published: September 13, 2022
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Findings and Recommendations 8 findings

F1
The Butte County website does not have a drop-down menu for special districts. Response: The respondent agrees with the finding.
Related Recommendations (1)
R1
Department of Public Works management to upgrade or replace the current credit card system with a system that is simpler and more efficient by December 31, 2022. Response: The recommendation has not yet been implemented, but will be implemented by December 31, 2022 Respectfully Submitted, Maximo Pickett Chief Administrative Officer cc: Board of Supervisors Department of Information Systems Paul Lavalley, Director 308 Nelson Avenue T: 530.552.3200 buttecounty.net/is Oroville, California 95965 F: 530.538.6419 September 1 , 2022 The Honorable Kimberly Merrifield Presiding Judge Butte County Superior Court c/o Court Services One Court Street Oroville, California 95965 Re: Response to 2021-2022 Butte County Grand Jury Final Report Dear Judge Merrifield: The purpose of this correspondence is to provide comments from the Director of Butte County Information Systems regarding the findings and recommendations in the portion of the above-referenced report entitled "In Search of Special Districts."
F2
The BCBH website homepage does not identify service eligibility requirements. Response: The respondent agrees with the finding.
Related Recommendations (1)
R2
Under the Services heading on the homepage, the BCBH to add: "Not all services are available to every person. Please click the Get Started button to discuss your individual situation." by December 31, 2022. Response: The recommendation has been implemented and the webpage has been updated. The suggested language has been adjusted to improve the messaging that BCBH serves individuals with Medi-Cal insurance.
F3
Despite the Pandemic, BCL has remained flexible in serving a wide range of patrons' needs while maintaining COVID-19 protocols. Response: The respondent agrees with the finding.
Related Recommendations (1)
R3
The BCBH to make the Get Started button on the BCBH homepage more prominent by December 31, 2022. Response: The recommendation has been implemented. The Get Started button is in a prominent position on the Department's homepage. Butte County Library
F4
Digital divides exist within Butte County between library services and those that can access them. Response: The respondent disagrees partially with the finding. A digital divide exists in Butte County. Many residents who have no access to technology and computer skills are not able to access on line services. To bridge that digital divide, the County Library provides residents with access to technology and computer training. During the pandemic, many governmental and nongovernmental services shifted to an on line platform, which made it apparent that the County Library can take additional steps to address the digital divide in local communities. FS. The Pandemic reduced volunteers which the BCL depended on to educate the public on the latest technology available. Response: The respondent disagrees partially with the finding. The number of volunteers did reduce during the pandemic, and many have begun to return to volunteer work. While volunteers are a valuable resource for the Library because they contribute their time by supporting staff with Library programs, and shelving and sorting library items, it is typically regular help staff who provide education to the public on the latest technology available.
Related Recommendations (1)
R4
Department of Public Works management to initiate regularly scheduled team meetings for employees to improve communication by December 31, 2022. Response: The recommendation has been implemented. NRRWF management hosts monthly employee meetings that are split into two sessions to ensure sufficient staffing to maintain NRRWF operations during these times. RS. Department of Public Works management to provide scheduled conflict resolution training for employees who deal directly with the public by December 31, 2022. Response: The recommendation has not yet been implemented, but will be implemented in the future, by December 31, 2022. ATTACHMENT A Department of Behavioral Health Scott Kennelly, LCSW, Director, Alcohol and Drug Administrator I I 3217 Cohasset Road Chico, California T: 530.891.2850 buttecounty.net/behavioralhealth 95973 July 8, 2022 Honorable Corie Caraway, Presiding Judge c/o Court Administration Superior Court of California, County of Butte One Court Street Oroville, CA 95965 RE: Response to the 2021-22 Butte County Grand Jury Final Report Dear Judge Caraway: Under Penal Code Sections 933 and 933.05, the Butte County Director of Behavioral Health submits the following response to the findings and recommendations of the Butte County Grand Jury Report for 2021-22 pertaining to the Department of Behavioral Health. Summary: The respondent disagrees with the following statement: "There are many services available through Butte County Behavioral Health (BCBH), however, the population eligible for these services are those with Medi-Cal and/or Medicare." BCBH is responsible for serving individuals with Medi-Cal and not responsible for those with Medi-Care. We will serve individuals who are dually eligible (Med-Cal/Medi-Care) though and only bill the Medi-Cal.
F5
The Pandemic reduced volunteers which the BCL depended on to educate the public on the latest technology available. Response: The respondent disagrees partially with the finding. The number of volunteers did reduce during the pandemic, and many have begun to return to volunteer work. While volunteers are a valuable resource for the Library because they contribute their time by supporting staff with Library programs, and shelving and sorting library items, it is typically regular help staff who provide education to the public on the latest technology available. 1
No recommendations for this finding
F6
The credit card system is cumbersome and slow. Response: The respondent agrees with this finding.
No recommendations for this finding
F7
Scale house employees are using individual skills and conflict resolution techniques to counter and avoid negative interactions with customers. Response: The respondent agrees with this finding.
No recommendations for this finding
F8
Due to the way work hours are scheduled, employees rarely have time to participate in team conversations or learning opportunities. Response: The respondent wholly disagrees with this finding. The Department holds meetings monthly and repeats them across sessions to ensure participation and opportunity.
No recommendations for this finding