Election Time & Telephone System

ROV telephone system and staff is inadequate to meet demand at peak election times. 4 2. A provision of the ROV ACD system designed to record calls was not used in the last presidential election.

Without adequate data, an accurate analysis of the systems shortcomings was not feasible.

The IVR system currently in use at ROV does not accommodate Spanish and Vietnamese languages.

County agencies are free to go to outside vendors to address specific needs to their internal telephone system.

CEO/OIT has the responsibility to maintain the county’s telephone and computer system.

There is no requirement for ROV or any other agency to consult with CEO/OIT or seek their expertise. A response to Findings 1 through 4 is required from the Board of Supervisors and requested from the Orange County Registrar of Voters. A response to Finding 5 through 7 is required from the Board of Supervisors and requested from the County Executive Officer/Office of Information Technology.