Mendocino County Grand Jury • 2003-2004

2003-2004 Grand Jury Final Report

Published: June 30, 2004 33 pages Consolidated Report
View Original PDF

Note: Missing finding numbers detected: F30, F33, F36

Findings and Recommendations 34 findings

F1
The County’s computer hardware/software systems are contained in a small server room in the DIS. The DIS facility lacks adequate fire suppression for “mission critical” equipment, thus exposing County Government to a complete shutdown in the event of a fire.
No recommendations for this finding
F2
Hardware/software systems provide services for County payroll, email, and property tax records, State mandated systems for the Sheriff-Coroner, Social Services, Mental Health and Probation Departments. In the event of a catastrophic event such as a seismic disruption or facility fire, many or all of these services could be interrupted and unavailable for months.
No recommendations for this finding
F3
There is not a strategic plan in existence by the BOS to guide the County on policy and appropriations for the long-term acquisition and implementation of information services.
No recommendations for this finding
F4
Testimony reveals an informal agreement exists between the DIS and the Office of Sheriff-Coroner for on-site technicians to be supplied by the DIS to the Office of Sheriff-Coroner each Thursday and Friday. Testimony received from the Sheriff-Coroner’s Department stated that technicians were “infrequently on site.” DIS time sheets corroborate this testimony. In September 2003, DIS technicians 6 were on site 90% of the agreed upon time, by January 2004, DIS technicians were on site 40% of the agreed upon time.
No recommendations for this finding
F5
The Grand Jury was unable to find written evidence regarding any agreement between DIS and the Office of Sheriff-Coroner and it was requested, from the DIS and the Office of Sheriff-Coroner it was not provided.
No recommendations for this finding
F6
Between September 1, 2003 and January 16, 2004 the help desk at DIS logged 2,338 calls for support. The Departments of Health and Child Support Services accounted for 38% of these calls.
No recommendations for this finding
F7
The DIS contracts with two private title companies for which the fee structure has no indicator or agreement for rate adjustment. These contracts have not been reviewed since 1997.
No recommendations for this finding
F8
Some cases are more than 10 years old and are still considered active. Many of these cases contain multiple notices to correct violations. Some cases show multiple final notices to correct violation without any action or follow up being taken.
No recommendations for this finding
F9
The DPB does not have a policy regarding use and training on the CRW. Case Management 10. The CRW has the capability to track cases and provide follow up actions, provide notices, case priorities, and staff assigned to the case. This program is under utilized and minimal training has been provided.
No recommendations for this finding
F10
Transitioning of inmates to and from West Hills School and their regular school is required. The process is designed and functions in a way that causes the least amount of disruption in the inmates’ education.
No recommendations for this finding
F11
Code Enforcement Officers have not been properly trained in the use of the CRW computer program.
No recommendations for this finding
F12
The computer CRW system is under utilized and only used for minimal record keeping.
No recommendations for this finding
F13
In 2003, the DPB opened 135 building code violations/complaints, and 69 Zoning code violations.
No recommendations for this finding
F14
Testimony stated Code Enforcement Officers spend 65% of their time in the field, contradictory testimony states 65% to 85% of Code Enforcement Officers time is spent in the office. Code Enforcement Officers spend a disproportion amount of their time engaged in office activities and not enough time in the field investigating.
No recommendations for this finding
F15
Testimony stated Code Enforcement Officer’s travel in excess of 3400 miles per month in the CED vehicle. A review of vehicle maintenance records reveal the CED vehicle, which is used by three CEO’s, averages 1200 miles per month. Policies and Procedures 16. There are limited policies and procedures that the CED relies on in the performance of employee’s day to day duties. Those in place fail to provide the necessary guidance for staff. The limited written policy and procedures results in inconsistent enforcement of building and zoning code regulations.
No recommendations for this finding
F16
Department of Mental Health provides a clinician under the direction of the Psychiatrist for medication and crisis intervention.
No recommendations for this finding
F17
Testimony of staff supports the need and desire for a comprehensive set of written policy and procedures.
No recommendations for this finding
F18
The DPB does not have a written policy or procedure regarding opening a case.
No recommendations for this finding
F19
The DPB does not have a written policy or procedure regarding closure of a case. 10 20. The DPB does not have a written policy or procedure regarding establishing case priorities.
No recommendations for this finding
F20
The Juvenile Hall Superintendent has obtained a permit which allows medications, prescribed by a doctor, to be purchased at a reduced rate.
No recommendations for this finding
F21
The DPB does not have a written policy or procedure for reviewing cases.
No recommendations for this finding
F22
The DPB does not have a written policy or procedure relating to number of days Violators are given to correct violations.
No recommendations for this finding
F23
The DPB does not have a written policy or procedure for issuance of NOV’s and follow up actions.
No recommendations for this finding
F24
The DPB does not have a written policy or procedure relating to Final Notices to correct a violation/complaint and follow up.
No recommendations for this finding
F25
The DPB does not have a written policy or procedure regarding issuance of a citation to correct a violation.
No recommendations for this finding
F26
The DPB does not have a written policy or procedure regarding formal or legal procedures for establishing compliance of violations.
No recommendations for this finding
F27
MTA & Sonoma County collaborate to find solutions to transportation needs which cross over county lines.
No recommendations for this finding
F28
A group of south coasters from Sea Ranch up to Elk formed the Redwood Coast Community Transportation Coalition (RCCTC) and received a grant to study coastal transportation solutions. A need was identified in Sea Ranch, where there was a transportation need to serve a low-income Apartment Complex with 150 units near the Gualala River. The cost for this route was determined to cost a total 17 of $6000 per year. North Coast Opportunities (NCO) pledged $3000 of seed money. Sonoma County came up with the remainder. MTA has been successfully doing this route for a few months. In the 2004-2005 fiscal year, MTA will ask Sonoma County to provide total funding for this route. MTA exceeded the projected ridership projections, which gives some credibility to this group’s work.
No recommendations for this finding
F29
MTA averages only three to five complaints per month, most of which concern buses arriving too late or too early. Safety 30. During times of emergency road conditions, drivers are successful at finding alternate routes around road closures.
No recommendations for this finding
F31
The primary tool for communication between drivers and dispatch is by radios and radio reception is marginal throughout the county, especially between Willits and the Coast.
No recommendations for this finding
F32
MTA has “Policy of Passenger Conduct” brochures in each bus. Drivers may remove passengers from the bus if they violate the policy. Yearly there are approximately six incidents of unruly passengers. In 20 years there have been only two situations where a driver was assaulted by a passenger. Special Services 33. The Americans with Disabilities Act (ADA) requires that MTA have complimentary para-transit (Dial-a-Ride) available for any local route MTA establishes, which effectively doubles the cost of establishing each route.
No recommendations for this finding
F34
All MTA vehicles are ADA compliant.
No recommendations for this finding
F35
ADA regulations have a budget impact. Wheelchair ridership has greatly increased in the last few years which increases the average stop time, and negatively impacts the budget 36. Senior citizen, defined as anyone 62 years of age or older and handicapped riders receive half-fare rates.
No recommendations for this finding
F37
MTA rates are as follows: a. MTA provides a summer student pass for $25.00 entitling students 18 years and younger, to unlimited rides during the months of June, July, and August. b. Fare costs: Dial-A-Ride within a City is $3/person. c. Bus Fare is $0.75 for each Zone. Bus fare increases by $0.75 as you enter a new zone. d. Fares from Ukiah to the Santa Rosa Airport: $13 one way and $21 roundtrip 38. MTA contracts with six of the seven the Senior Centers to subsidize their transportation programs, which includes the cost of purchasing and maintaining the Senior Center fleets. Recommendations 1. MTA should explore ways to reduce their fuel costs, including partnering with other counties and out-of-county agencies, such as government and school districts, to leverage their purchasing power. (Finding #21) 2. MTA should update the accounting manual and train staff on its use. (Finding #6) 3. MTA should investigate options to improve communication between their drivers and the dispatcher in order to provide more reliable communication for safety purposes. All units should be Global Positioning Satellite (GPS) equipped. (Finding#30, #31, and #32) 4. Market the Redwood Coast Community Transportation Coalition (RCCTC) as a model for other local communities to use in developing new transit routes. (Finding #8, #9, and #28) 5. The MTA board should hold regularly scheduled board meetings with video or audio meetings being the exception rather than the rule. (Finding: 7, 8) 6. The MTA Board should have at least one meeting a year in each of the outlying communities. (Finding #7and #8) 7. MTA should advertise any meeting requesting public input, including MCOG’s yearly meeting, inside their busses, in the “Passenger Newsletter”, on new route schedules, on their website and any other appropriate media. (Finding #7, #8, and #9) 8. MTA should reconsider discounting fares for handicapped passengers. (Finding #12 and #14a) 9. The MTA board should consider increased advertising on their busses to gain revenue. (Finding #12, #14a and b, #17, #21, #33 and #35) Comments The Grand Jury commends the MTA general manager for his excellent grant writing skills. Response Requested: Mendocino Transit Authority 19 MENTAL HEALTH CONTRACTED SERVICES FOR CHILDREN/YOUTH AND THEIR FAMILIES IN MENDOCINO COUNTY Introduction The 2003-2004 Grand Jury conducted an overview of the mental health contracted services available for Children/Youth, and their families in Mendocino County. Mendocino County Department of Mental Health, contracts with three organizational providers: A. Mendocino County Youth Project B. Redwood Children’s Services Inc. C. Tapestry Services Inc. Method of Investigation The Grand Jury interviewed the Director the Mental Health Department, Assistant Director Mendocino County Department of Social Service. The Directors of the following; Organizational Providers; Tapestry Family Services Inc., Redwood Children’s Services Inc., and Mendocino County Youth Project. The Grand Jury visited Mental Health Department Crisis Service Center, Tele-psychiatry center, Tapestry Family Services, Redwood Children’s Services, and the Mendocino County Youth Project. The Grand Jury reviewed the following documents: State of California Codes, charts, budgets, Mental Health Department 2003-2004 Compendium of Services, Organizational Providers Policy and Procedure manuals, and Memorandum of Understanding and contracts. Organizational Providers Organizational Providers Services under the Managed Care Plan are required to follow regulations as defined in Title 9, Section 1810.227 of the California Code of Regulations. Each organization provides a qualified staff member to serve on the Multi-Provider Screening Team.The Mental Health Department Organizational Provider manual defines the following three designated levels of service; Level One is for families seeking counseling regarding issues that result in behaviors classified as “mild”. Level Two services is for families seeking counseling regarding behaviors that are moderate and chronic (lasting more than 6 months). Level Three services are for severely emotionally disturbed. Mendocino County Youth Project Introduction Program services include: Share Youth Crisis, Crossroads Youth Drop in Center, Schools, Mental Health and Substance Abuse Treatment, Juvenile Hall, Family Enhancement, and Peer Helping Programs. Offices are located in Ukiah, Willits, Fort Bragg and Point Arena. Background In 1974, Mendocino County, Youth Project, was a program of Mendocino County Office of Education (MCOE), from 1974 until 1992, at which time MCYP became autonomous. In 1979, MCYP formed a private non-profit organization, Mendocino Family and Youth Services (MFYS), which works in collaboration with MCYP. Since 1979, MCYP has operated a youth crisis program. In 2000, MCYP developed Crossroads, a program funded by the state office of AIDS through Mendocino County Alcohol and Other Drug Program (AODP), a youth drop-in- center, which offered services to an average of 30 youth per night, one third of whom were homeless. In October 2003, MCYP contracted with MHD as an organizational provider offering services to children/youth up to age 21 and their families, focusing mostly on Level 2 and some level 1 youth. In 2003-2004, MCYP provides the following services: Under contract with Mendocino County Consolidated Courts, MCYP offers a six- hour workshop, called Parenting Apart, a supervised visitation and safe/neutral exchange for families, ordered by the Family Courts into the program in Ukiah, Willits, and Fort Bragg. In-home service and parenting education are provided on the South Coast. MCYP provides Passages, an intensive outpatient substance abuse treatment program for adolescents referred by the Juvenile Drug Court. MCYP provides a 10-week Psycho- Educational Group (PEG) for first time adolescent substance abuse offenders, and three weeks for the parents of these teens focusing on substance abuse issues. Para-professional facilitate, support groups and counseling in various elementary, middle, and high schools. In March of 2004, MCYP received a 5-year federal grant, to provide a transitional living program for homeless youth ages 18 to 21 and emancipated minors 16 and 17, which will open in July. The program will house three to six youth at a time, for up to 6 months. In 21 2003-2004, MCYP contracted with the Mendocino County Probation Department (MCPD), to provide therapy service to Juvenile Hall 20 hours a week. Redwood Children’s Service, Inc. Introduction Redwood Children’s Services, Inc. is a non-profit organization providing foster care, group homes, and mental heath services for children/youth in Mendocino County. Clients are referred from Department of Social Services, Mental health, Probation, and Redwood Coast Regional Center. Offices are located at 1201 Talmage Road, Ukiah. Background In 1995, RCS began as a Foster Family Agency (FFA), to provide foster care placement for children from 0 to 18 who exhibited emotional and behavioral disturbances. RCS developed two Rate Classification Level (RCL-10) group homes and foster homes located in Lake County to serve children from seven to 18 year olds for Mendocino County. RCS pioneered a very specialized transitional housing placement program (THPP) as one of nine statewide agencies that participated in a pilot program to prepare adolescents at least 17 year old, with special needs, for independence. Youth, placed in out-of-home care, have the opportunity to participate in the Mendocino County Transitional Housing Placement Program (THPP). In 2003, RCS contracted with the MHD, as an Organizational Provider. to provide foster care and mental health treatment for Level two children/youth, intensive foster care, residential treatment, counseling, and transitional housing services. Tapestry Family Services, Inc. Introduction Tapestry Family Services Inc. is a licensed Foster Family Agency. Tapestry is a private non-profit organization, serving children with mental health issues since May of 2001. Offices are located at 516-A So. School St. Ukiah, and the Tapestry Ranch, located 5 miles west of Ukiah on Orr Springs Rd. Background Tapestry Family Services Inc. (Tapestry) as an Organizational Provider, contracting through MHD developed an integrated program, which involves three distinct components: 1. Treatment Foster Care Program (TFCP) targets children ages 0-18 with emotional and behavioral challenges and are unable to function at home or in regular foster care.
No recommendations for this finding

Comments 8

No Responses Found 1

Government entities assigned to respond to this report. No response documents have been linked in our database.

Mendocino County County