Santa Clara County Grand Jury • 2017-2018 • Agency Response
Response to: San José Unified School District

(endorsed) Unified School District Sep 20*

Published: September 17, 2018 1 pages
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Findings and Recommendations 1 findings

F1 Page 1
The 2018 Grand Jury found that the San José Unified School District has failed to make it convenient for resident homeowners who are 65 or older or disabled to apply by not sjusd.org having a clearly marked parcel tax link on the home page of their website. 408-535-6000 • The San José Unified School District disagrees wholly with this finding. The splash page of 855 Lenzen Avenue San José Unified's website was designed for use across devices (desktop, laptop, pad, mobile, San José, CA 95126 et cetera) as well as across browsers (Chrome, Firefox, Safari, Explorer, et cetera). The top of the splash page contains the "Menu" for the website. The website menu clearly and distinctly shows "Parcel tax". Selecting parcel tax displays all of the information necessary to apply for a parcel tax exemption. The parcel tax link was viewed 1,607 times in the one- year period from August 16, 2017 through August 15, 2018. Further, San José Unified has processed 1.454 exemptions since the parcel tax took effect on July 1, 2017.
Related Recommendations (1)
R1
Page 1
The San José Unified School District should place a parcel tax link clearly marked on the home page of its website that leads directly to parcel tax information and exemption forms, by Aug. 31, 2018. The San José Unified School District will not implement this recommendation because it is not warranted. As stated in response to Finding 1, above, the San José Unified School District has designed its website to be accessible to all users. This includes clear access to parcel tax information, which the website currently has.

Agency Responses 1

Government agencies' official responses to this report's findings and recommendations. Click on a response to see the structured breakdown.

* This report's PDF did not contain easily extractable text and required Optical Character Recognition (OCR) for analysis. There may be minor errors in the extracted findings and recommendations due to OCR limitations with scanned documents.