County Updates the Look and Feel of Its Website Without Attention to <b>SUBJECT:</b> Content*

R1A

The County should develop and implement a comprehensive website management policy. Response: 933.05(b)(2) The recommendation has not been implemented, but will be implemented in the future. The Administration agrees with this recommendation. In March 2012 the County began a governance process to address this issue. The Enterprise Content Management Center of Excellence (ECM CoE) was formed and is responsible for developing policies and other content management related issues. The ECM CoE has tasked ISD with documenting the best practices and guidelines used while working with agencies and departments to improve their content so that polices can be established by the ECM CoE. New positions were created in the FY 2013 budget within ISD to support and facilitate these efforts.

R1B

The County should assign an individual within the Office of the County Executive with countywide website management responsibility. Response: 933.05(b)(4) The recommendation will not be implemented because it is not warranted or is not reasonable. The Administration agrees in part with this recommendation. The Administration agrees there should be clear delineation of responsibility of for website management, but disagrees it should be an individual. The Administration has delegated website content management to the ECM CoE which is a group formed of multi-departmental representatives who specialize in a variety of fields. The ECM CoE governance committee now owns and has taken on the responsibility of not just the County's public facing portal content, but all areas related to content, including but not limited to: portals, collaboration, document management, records management and social media. A cross-county team is recommended to manage website oversight, along with subject matter experts on an as-needed basis to assist or help establish guiding principles, best practices and the development of a good training program and communication plan. Discussions have begun with the County's Employee Development managers, and communication experts are being interviewed.

R1C

The County policy should require departments to identify an individual responsible for department content and updates. Response: 933.05(b)(2) The recommendation has not yet been implemented, but will be implemented in the future. The Administration agrees with this recommendation. The ECM CoE chair and co-chair met with representatives from various departments and the Deputy County Executive responsible for the Employee Services Agency (ESA) to establish and identify content owners responsible for agency/department content. The CoE has discussed this issue, and will incorporate this requirement into the future policy.

R2

The County should implement a website control function to ensure ease of access and functionality. Response: 933.05(b)(2) The recommendation has not yet been implemented, but will be implemented in the future. The County has procured tools that assist in identifying broken links. Reports are available to the department content administrators, but a lack of Countywide resources presents a challenge to update and maintain the sites. ISD has used available resources to correct the problems where department intervention was not required, is training departments to fix their links as part of phase 2 of the migration to the new platform, and is in the process of training the department content administrators how to leverage the tools in place. The ECM CoE will be discussing how to manage the broken links report on a long term basis, and will incorporate this issue into the policy. CHILD IMPACT The recommended action will have no/neutral impact on children and youth. SENIOR IMPACT The recommended action will have no/neutral impact on seniors. SUSTAINABILITY IMPLICATIONS The recommended action will have no/neutral sustainability implications.