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Findings and Recommendations
2 findings
The County of Santa Clara and its Department of Tax and Collections are commended for revising the format of the 2018-19 tax bill to direct county property taxpayers to the distribution of the one-percent maximum tax levy by address or APN via tax bill web page links or QRC. Response: The Department of Tax and Collections agrees with Finding 1.
No recommendations for this finding
Although the tax bill now provides links to find the distribution of the 1% Tax, the links are not entirely obvious. Response: The Department of Tax and Collections agrees with Finding 2.
Related Recommendations (1)
The County of Santa Clara could further improve the presentation of the tax bill by clarifying Board of Supervisors: Mike Wasserman, Cindy Chavez, Dave Cortese, Susan Ellenberg, S. Joseph Simitian County Executive: Jeffrey V. Smith how to locate the 1% Tax distribution data to facilitate a better user experience by inserting an explanation with the tax bill beginning with the 2019-20 tax year. Response: The Department of Tax and Collections agrees with Recommendation 2 and has initiated plans to incorporate the recommendation as stated below: The Department has begun the review and redesign of the Details of Taxes section of the tax bill in anticipation of the FY 2019 - FY 2020 tax assessment year. This section will be redesigned to inform and guide taxpayers about the distribution of the 1% Tax Levy. The font size of the current link on the tax bill will be increased to make it legible and displayed more prominently to include instructions for taxpayers. Secondly, the Department will insert a tax bill legend in the tax bills that will be mailed out in October 2019. Thirdly, a sample tax bill with explanations of the sections will be published online to make it easily accessible to members of the public. Finally, the Tax Distribution web page that displays the allocation of property taxes by the tax rate area will be revised to improve the user experience and knowledge. We have taken immediate steps to improve the 1% Tax Distribution Table by the parcel number online (Method 3), as described in the Grand Jury report's Show me the Money section. We are pleased to report that Method 3 now takes just one click to access the information on the Controller-Treasurer Department's Property Tax web page, instead of 4. The Finance Agency's commitment to taxpayers is to continue to develop effective and efficient ways to help taxpayers understand and connect with their property tax payments and to educate them on its distributions. We will accomplish this through the information we publish in print or online on our websites. •
No Responses Found
1
Government entities assigned to respond to this report. No response documents have been linked in our database.
