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Extraído del Informe Consolidado
Esta investigación fue publicada originalmente como parte de un informe consolidado más amplio que contiene múltiples investigaciones. Consulte el PDF consolidado para ver el documento completo.
Napa County Grand Jury
• 2023-2024
F3. Asizableportion of Napa County websitetrafficisvia mobiledevices.Somewebsite
⚠️ Aviso de traducción: Este contenido ha sido traducido automáticamente. El texto original en inglés es la versión oficial. La traducción puede contener errores.
⚠️ Este contenido ha sido traducido automáticamente. El texto original en inglés es la versión oficial. La traducción puede contener errores.
Findings 12 findings
F1
Although Skyline Academy was scheduled to open at the end of 2023, the Jury’s investigation detected limited organized effort toward the opening, no urgency, and minimal forward progress.
F2
Repeated requests for details on the development of Skyline Academy went unmet, leading the Jury to conclude that no formal project plan is being implemented. 5
F3
A sizable portion of Napa County website traffic is via mobile devices. Some website content is not optimized for smaller screened mobile devices.
F4
The county has not published to citizens a county strategic plan which outlines how to facilitate the distribution, efficiency, and quality of public information.
F5
Napa County’s overall communication efforts, while focused on “telling Napa County’s story”, is not engaging the community in a two-way conversation which could facilitate citizen engagement.
F6
Napa County lacks a formally articulated plan to continuously re-evaluate and update its communication strategies adapting to changing digital messaging technologies in order to assure that messaging remains timely, effective, and relevant.
F7
The switch from Nixle to Everbridge did not go through an RFP or similar evaluation process which has led to disruptions in citizen alert contacts that have not been satisfactorily resolved.
F8
County emergency notifications using the alert technology Everbridge are not reliably reaching all enrolled citizens, and it is unknown exactly how many residents are receiving messages.
F9
The Everbridge emergency notification mobile app for phones and other mobile digital devices is not performing reliably for citizens.
F10
The enrollment process for Everbridge is cumbersome and not well understood by the citizenry.
F11
Everbridge has not fulfilled all of its contractual obligations with Napa County.
F12
Napa County’s staff have improved measures to facilitate communication with citizen’s diverse languages and for those having disabilities or special needs.
Recommendations 10
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R1By December 31, 2024, the Board of Supervisors direct county communications staff to annually implement and publish to county residents an updated strategic communication plan that results in timely and efficient two-way messaging with the public through digital, print, and broadcast media.
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R2By September 30, 2024, the Board of Supervisors direct county senior communications staff to meet with all county department heads to assess their communication needs so that they can message effectively and consistently with their target audiences.
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R3By September 30, 2024, the Board of Supervisors direct county department communications staff to create a monthly review of county social media accounts, websites, and other digital communication channels to assure that information stays current. 66
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R4By September 30, 2024, the Napa County Sheriff direct their communication staff to create a monthly review of their social media accounts, websites, and other digital communication channels to assure that information stays current.
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R5By December 31, 2024, the Board of Supervisors require all county and department websites to offer a live chat feature on each county department website to help citizens get quick answers to their questions and facilitate timely assistance.
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R6By December 31, 2024, the Board of Supervisors direct county communications staff to develop and make public the metrics and analytics which monitor county efforts to evaluate effective two-way communication strategies with citizens.
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R7By December 31, 2024, the Board of Supervisors have county communications staff ensure that county initiatives and programs are available to all of our citizens, including those who speak languages other than English and those with special needs or disabilities.
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R8By December 31, 2024, the Board of Supervisors establish a Napa County Communications Citizen Advisory Board with the goal of providing community input into Napa County communication priorities.
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R9By December 31, 2024, the Sheriff’s Department OES prepare and execute updated plans to fix deficiencies in alert notification measures ensuring that accurate and timely emergency information is disseminated to the public and media when needed. This may require assessing alternative emergency notification system providers to resolve ongoing Everbridge deficiencies.
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R10By September 30, 2024, the Sheriff’s Department OES collaborate with Napa County communication staff to address problems with the “Alert Napa County” citizen enrollment process including increased awareness of how to enroll, streamline the enrollment process, and improve citizen’s ability to manage their own alert notification preferences.
Conclusions 2
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CL1 Page 110The County would like to acknowledge the work of the Grand Jury. It is apparent they have an interest in the important and complex work of HHSA and share in our goals of making mental health crisis services available and accessible to the community. 101
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CL2 Page 111Napa County Responses To The Grand Jury Report On Napa County Groundwater Management INTRODUCTION The “Napa County Groundwater Management” Report of the 2022-2023 Napa County Grand Jury sets forth eight (8) findings and five (5) recommendations relating to the management of groundwater resources in Napa County. This Memorandum comprises the responses of the Director of the Department of Planning, Building and Environmental Services (PBES), the County Executive Officer and the Board of Supervisors. We would also like to take this opportunity to acknowledge the work of this year’s Grand Jury. We appreciate the Grand Jury’s interest in and focus on groundwater management in Napa County. It is a highly complex topic, especially with the overarching goals of ensuring that water resources are managed to protect communities and the environment, ensuring water supply reliability, and preparing for future weather extremes in the face of climate change and uncertainty.
Commendations 3
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CM1 Page 96Commendation 1: The Napa County Grand Jury commends the NCJ for managing the Covid-19 pandemic with innovative solutions to keep the outbreaks at a minimum. Response to Grand Jury Final Report on Napa County Juvenile Hall
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CM2 Page 97The Napa County Probation Department appreciates the Grand Jury's recognition of the hard work of County staff to ensure youth and staff were safe in the Juvenile Hall throughout the Covid-19 pandemic. 88
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CM3 Page 98Information Technology Services in Napa County INTRODUCTION The “Information Technology Services in Napa County” final investigative report (Report) of the 2022- 2023 Napa County Civil Grand Jury presents five (5) findings, five (5) recommendations and one (1) commendation related to ITS in Napa County. This letter represents the responses of the Napa County Board of Supervisors and County Executive Officer (CEO) and Chief Information Officer (CIO), pursuant to California Penal Code Section 933.05. Napa County Board of Supervisors and County Executive Officer would like to thank the Grand Jury for their work, and for the opportunity to respond to the findings and recommendations in the final investigative report.
No Responses Found 2
Government entities assigned to respond to this report. No response documents have been linked in our database.
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