Grand Jury Report 2018-2019 Full Report

Social Workers rarely received a Supervisor’s field visit when contacting clients.

Social Workers’caseloads currently exceed the recommended levels due to the growth in population, work force shortages and lack of supervision.

Not all Social Workers have received training or have knowledge in Commercial Sexual Exploitation of Children.

The CFStraining is partially funded by funds administered by the Children’s Network for training and education under the CSEC’s bill. This training was difficult to understand.

Low morale was evident among the Social Workers and Supervisors interviewed.

There was a high turnover rate among Social Workers.

Work Performance Evaluation’s (WPE), are not always received in a timely manner. Many times, when received, they were poorly written, which can contribute to low morale.

In recent investigations involving CFS, there has been no inquiry or mention of an oversight committee to ensure they are held to task. RECOMMENDATIONS: 19-1: Mandate that CFS Supervisors monitor and offer assistance to Social Service Practitioners in the field as well as the office on a daily basis. 19-2: CFS continue to hire qualified social workers to keep up with attrition, or create a back to work temporary program for retired social workers to fill office and court positions and free up full time employees. 8 2018–2019 San Bernardino County Civil Grand Jury – Children & Family Services 19-3: Require all foster parents, social workers, regardless of position, attend Commercial Sexual Exploitation of Children training. 19-4: Given the low morale in CFS offices, it is imperative that upper management develop methods to motivate and create more positive interactions with line workers. 19-5: Additional training is necessary to enhance communication skills between Social Service Practitioners, their clients and management. 19-6: Management and Supervisors must be held accountable for the timely completion of employee evaluations and discuss it with the employee within 30 days of the evaluation’s due date. 19-7: Theresults of research, findings and observations by the Grand Jury leads to the conclusion that a complete reorganization of Children and Family Services is needed as indicated in the Deloitte Reorganization Project. 19-8: Appoint an independent oversight committee to offer objective viewpoints, opinions and recommendations. 19-9: It is necessary that Social Service Practitioners have training in CSEC because most will inevitably be faced with the task of meeting victims ofHuman Trafficking and possibly managing a case or cases for the victims of Human Trafficking. AGENCY RECOMMENDATIONS DUE DATE Children and Family Services 19-1 through 19-9 9/26/2019 SB County Board of Supervisors 19-7 and 19-8 8/27/2019 9 2018–2019 San Bernardino County Civil Grand Jury – Children & Family Services CITY OF UPLAND BACKGROUND A complaint was receivedby the Grand Jury indicating that the financial status of the City of Upland was in poor condition. The main concerns were the financial health and practices of the city along with unfunded pension liabilities. In addition, the complaint alleged the city manifested a culture of poor management, hostile work environments, and nepotism as well as possible “Brown Act,” violations. California Penal Code Section 925a, provided the Grand Jury jurisdiction to inquire into these allegations. The Grand Jury subcommittee for the County of San Bernardino was formed to investigate the City of Upland complaint. As this committee obtained additional information, evidence began to support various aspects of the original complaint, which also expanded to other functions and levels within the operation of the city that had been an issue for some time. The Grand Jury did not discover sufficient evidence of poor management, hostile work environments and nepotism to make findings and recommendations at this time. The committee found no evidence of “Brown Act” violations. The committee in its efforts to understand the city’s financial situation, contracted with a San Bernardino County approved auditing firm to conduct an independent audit of the city’s financial health. Upon conclusion of said audit, the committee learned that the City of Upland, while not in great financial shape, was no different from other California cities of like size. The City of Upland did however, have future financial issues related to employee pension payments that will be explained in the discussion section of this report. /// /// 11 2018–2019 San Bernardino County Civil Grand Jury – City of Upland Glossary: CalPERS: California Public Employee’s Retirement System OPED: Other post-employment benefits BROWN ACT: The Ralph M. Brown Act, California Government Code 54950 et seq., is an act of the California State Legislature, authored by Assembly member Ralph M. Brown and passed in 1953, that guarantees the public’s right to attend and participate in meetings of local legislative bodies. FY: Fiscal Year METHODOLOGY The Grand Jury interviewed the complainant and received additional documentation and information. The Grand Jury interviewed management personnel from the City of Upland as well as aunion employee representative. The Grand Jury researched numerous documents online and in various periodicals, as well as reviewing sister cities reports and financials. The Grand Jury contracted with an independent auditing firm to conduct an in depth audit of the City of Upland’s fiscal situation. /// /// 12 2018–2019 San Bernardino County Civil Grand Jury – City of Upland DISCUSSION The following evidence indicated a requirement for the Grand Jury to focus on the financial status of the City of Upland: Financial Status: The Grand Jury’s investigation determined that the City of Upland’s revenue is relatively flat in nature and expenditures are rising at an exponentially higher rate. The City of Upland’s current overall financial status, although recently improved, still does not resolve future financial pension related issues associated with payments to other post-employment benefits (OPED) and California Public Employee’s Retirement System (CalPERS) and the impact these payments have on the financial health to the City ofUpland. The Grand Jury used interviews with the City of Upland’s management team and a San Bernardino County approved audit firm to assist with collecting City of Upland financial data. The interviews and audit validated that the City of Upland did not have any formal plan in place to fund future payments to both OPED and employee retiree pension payments to CalPERS. The vast majority of the growth in current and future expenditures are associated with the increase in employee pension costs. The Grand Jury used the graphs listed below to assist them in determining the City of Upland’s financial status associated with their pension payments and the payments impact on the City of Upland. /// /// /// /// /// 13 2018–2019 San Bernardino County Civil Grand Jury – City of Upland Table1 FY 2013-14 - FY 2017-18 Upland Revenue and Expenditures 2013-14 2014-15 2015-16 2016-17 2017-18 Revenue $ 52,999,442 $ 59,292,159 $ 56,284,601 $ 58,277,968 $ 53,864,481 Expenditures $ 46,156,242 $ 50,605,012 $ 53,658,982 $ 54,532,470 $ 54,646,392 Net Revenue $ 6,843,200 $ 8,687,147 $ 2,625,619 $ 3,745,498 $ (781,911) Table1 illustrates that from FY 2013/14 –FY 2017/18 revenues were relatively flat (1.5% growth) and expenditures increased (18.2%). Note that FY 2017/18 expenditures exceeded revenue by $781,911. Table2 Table2 illustrates expenditures exceeded revenue in FY 2017/18. The graph also depicts the upward trend of expenditures and the relatively flat nature of revenue from FY 2013/14 through FY 2017/18. /// /// 14 2018–2019 San Bernardino County Civil Grand Jury – City of Upland Table3 Actual FY 2013-14 $ 5,261,392 Projected FY 2020-21 $ 11,923,000 Actual FY 2014-15 $ 5,589,041 Projected FY 2021-22 $ 12,863,000 Actual FY 2015-16 $ 6,504,579 Projected FY 2022-23 $ 13,637,000 Actual FY 2016-17 $ 7,223,837 Projected FY 2023-24 $ 14,224,000 Projected FY 2017-18 $ 8,963,000 Projected FY 2024-25 $ 14,924,000 Projected FY 2018-19 $ 10,058,000 Projected FY 2025-26 $ 15,434,000 Projected FY 2019-20 $ 11,188,000 Projected FY 2026-27 $ 15,058,000 Projected FY 2027-28 $ 15,661,000 Table3 lists a combination of actual and projected City of Upland pension related annual payments. The amounts include payments to all employee pension related plans. Note that the actual annual payment in FY 2013/14 was $5,261,392 and the projected payment in FY 2027/28 is $15,661,000. Table4 City of Upland Actual/Combined Pension Contribution $18,000,000 $16,000,000 $14,000,000 $12,000,000 $10,000,000 $8,000,000 $6,000,000 $4,000,000 $2,000,000 $- Table4 graphically lists the growth in City of Upland’s actual and projected payments to employee pension plans from FY 2013/14 through FY 2027/28. Note that FY 2018/19 through FY 2027/28 projected payments were provided by the City of Upland management team. 15 2018–2019 San Bernardino County Civil Grand Jury – City of Upland Additional analysis revealed that the average growth in the projected pension expenditures when compared to the base year of FY 2017/18 is $669,800 per year through FY 2027/28, which is a mean average increase of 7.47% and a median average of 4.69%. In plain terms, the base year of FY 2017/18 employee pension cost was $8,963,000 per year and growing to $15,661,000 per year in FY 2027/28, while the revenue growth is only .3% per year. The Grand Jury determined that the City of Upland does not have a formal plan in place to fund future employee pension payments. The Grand Jury recommends that the City of Upland develop an employee pension payment-funding plan that is supported by either increase in revenues, reduced pension benefits or developing an escrow account with annual deposits of funds to support future pension payments. FINDINGS

The homeless assistance in the High Desert/Victorville area, (housing, material goods, transportation, food, utilities and health care) is not equal in comparison to Central San Bernardino County.

Approximately one-half of the homeless interviewed by the Homeless Committee knew about the 2-1-1 call center.

The 2-1-1 call center is administered by the United Way program.

San Bernardino County designated $350,000 each year to 2-1-1 program.

The 2-1-1 (Coordinated Entry System) and the HOPE Team do not share information that concerns the homeless. RECOMMENDATIONS 19-11: The San Bernardino County Sheriff’s Department Hope Team be granted additional manpower to allow for increased coverage of the geographic area of San Bernardino County. This would include San Bernardino County Sheriff’s Department Hope Team working rotating shifts to cover a 24-hour period Monday through Friday, which would also include two weekends a month. 26 2018–2019 San Bernardino County Civil Grand Jury – Homelessness – There is Hope 19-12: 2-1-1 call center to develop an outreach program to include one day a week community service within different homeless communities in San Bernardino County. 19-13: 2-1-1 Call Center must be more effectively promoted to the homeless and low-income community. This would include better signage and 2-1-1 cards displayed within the public areas such as grocery stores, libraries, post office, hospitals, 24-hour clinics, etc. 19-14: A shared database must be developed among the 2-1-1 Call Center, Coordinated Entry System, the San Bernardino County Sheriff’s Department HOPE Team, and the various service providers so that the homeless and low-income residents can be better served. 19-15: The 2-1-1 Call Center must add a “Homeless Option” to the pre-recorded call in menu. AGENCY RECOMMENDATIONS DUE DATE SB County Sheriff’s Dept. 19-11 8/27/2019 County Administrative Office 19-12 through 19-15 9/26/2019 27 2018–2019 San Bernardino County Civil Grand Jury – Homelessness – There is Hope PHOTO 1 28 2018–2019 San Bernardino County Civil Grand Jury – Homelessness – There is Hope PHOTO 2 29 2018–2019 San Bernardino County Civil Grand Jury – Homelessness – There is Hope PHOTO 3 30 2018–2019 San Bernardino County Civil Grand Jury – Homelessness – There is Hope PHOTO 4 31 2018–2019 San Bernardino County Civil Grand Jury – Homelessness – There is Hope PRISONS AND JAILS COMMITTEE CALIFORNIA INSTITUTION FOR MEN Per California Penal Code 919(b), San Bernardino County Grand Jury is required as follows: “The Grand Jury shall inquire into the condition and management of the public prisons within the county.”The Grand Jury, took a guided tour conducted by facility staff for the mandated inspection of the prison housing units and the surrounding fenced land. The Grand Jury also reviewed: • California Code of Regulations (CCR), Title 15 Crime Prevention andCorrections, Division 3; • California Institution for Men Institution Guidebook; for the California Department of Corrections and Rehabilitation (CDCR). The Grand Jury was also privy to Incident Reports, Inmate Complaints (602), and information concerning attempted suicides, inmate oninmate attacks, and attacks on custody staff. The Grand Jury also reviewed the Inmate Work Programs and educational opportunities. The general observations made by the Grand Jury members were helpful in its review. Inspection Form and Observations FACILITY NAME: California Institution for Men INSPECTION DATE: October 23, 2018 FACILITY CAPACITY: 4200 Inmates-Current population of 3700 inmates TYPE OF FACILITY: State Prison housing male inmates ADDRESS: 14901 Central Avenue, Chino, CA, 91710 TELEPHONE NUMBER: 909-597-1821 33 2018–2019 San Bernardino County Civil Grand Jury – Prisons & Jails California Institution for Men (CIM) opened in San Bernardino County in 1941 on 2,500 acres of land. CIM is the third oldest state prison in California after San Quentin State Prison (1852) and Folsom State Prison (1881). CIM is a large complex consisting of four separate facilities, under the administration of one warden. Abbreviations • AA-Alcoholic Anonymous • AB-Assembly Bill • ASU-Administration Segregation Unit • CC-Correctional Councilor • CCR-California Code of Regulations • CDCR-California Department of Correction and Rehabilitation • CIM-California Institution for Men • CIW-California Institution for Women • CRC-California Rehabilitation Center • CRT-Crisis Response Team • LVN-Licensed Vocational Nurse • NA-Narcotic Anonymous • OH-Out-patient housing • PIA-Prison Industries Authority • PT-Physical Therapy • RC-Reception Center • RN-Registered Nurse • R&R-Receiving and Release • SNY-Sensitive Needs Yards 34 2018–2019 San Bernardino County Civil Grand Jury – Prisons & Jails FacilityA The following information was provided to the Grand Jury by the Administrative Staff. Facility A houses approximately 1100 Level II, Sensitive Needs Yard inmates (SNY – is a method to protect inmates from threats and violence).The facility consists of eight dormitory housing units andeach housing unit has a capacity of 160 inmates. The California Code of Regulations defines a Level-II as consisting primarily of open dormitories with a secure perimeter, which may include armed coverage. Facility B The following information was provided to the Grand Jury by the Administrative Staff. Facility Bhas an inmate population of approximately 800 medium/maximum custody level inmates and serves as a Reception Center (RC) for receiving and processing inmates who have been newly committed to CDCR primarily from Riverside and San Diego County. The Reception Center completes diagnostic tests, medical/mental health screening, and literacy assessments for classification in order to determine the inmate's appropriate institutional placement. In additionto the reception center mission, Facility B includes Palm and Cypress Halls as designated Administrative Segregation Units. These Administrative Segregation units receive inmates from CRC, California Rehabilitation Center, Local CDCR/Cal Fire camps, inmates serving Security Housing Unit terms, and inmates in route to court or other CDCR Institutions. Facility B is also home to CIM's Receiving and Release (R&R) and inmate property Storage. All inmates arriving to and departing from CIM must be processedthrough the Receiving and Release Center. 35 2018–2019 San Bernardino County Civil Grand Jury – Prisons & Jails Facility C The following information was provided to the Grand Jury by the Administrative Staff. Facility Chas an inmate population of approximately 700 Level-II, Sensitive Needs Yard (SNY) inmates, many of whom are serving life sentences. The facility consists of four housing units with a capacity of approximately 200inmates. Facility C is located approximately two miles east of CIM's main complex. Facility C has an education department, health care clinic, chapel, visiting and a recreation yard. Facility D The following information was provided to the Grand Jury by the Administrative Staff member. Facility D has an inmate population of approximately 1100 general population inmates and is designated as a Secure Level-I. The facility consists of 12 housing units which are the original and the largest of the four facilities at CIM. Each housing unit has a capacity of approximately 200 inmates. The CaliforniaCode of Regulations defines a Level-I as consistingprimarily of open dormitories with a low security level. Inmates who are the least likely to misbehave are housed in Level-I facilities. Inmates with a designation or classification minimum custody can be housed and work outside the secure perimeter where inmates with designated as medium custody can work inside the secure perimeter and can live in a dormitory environment. Programs Facility D houses vocational and educational programs. Facility D is home to the Inland Valley Education Center, which is theCenter of the CIM education and vocational programs. The center offers classes such as Adult Basic Education I, II, and vocational programs, such as Building Maintenance, Computer Literacy, Sheet Metal Fabrication, etc. Additionally, Facility Dis the location of the CIM Main Kitchen, Out-Patient Housing Unit (OHU), Re-Entry Hub, Prison Industries Authority (PIA), Laundry, and Marine Technology Training Center. 36 2018–2019 San Bernardino County Civil Grand Jury – Prisons & Jails General Information When inmates arrive at CIM they are provided a book of rules and regulations as required by Title 15. Inmates are assigned a Correctional Counselor to provide assistance. Incoming inmates are interviewed by custody staff, and receive a medical examination for health and mental concerns. Staffing Information was provided to the Grand Jury by the Administrative Staff. There are 1,700 employees which includes custody staff (uniformed peace officers), ancillary, and medical personnel. Staff communicate in languages other than English and Spanish to assist the inmates if needed. Diversity of staff within CIM: White, Black, Hispanic, Asian are represented. Volunteers Administrative staff indicated that there are 1,000 volunteers who come to the prison on a daily, weekly, and monthly basis to teach, or be mentors for the inmates while participating in training. Up-date on Medical Services In the past two years the CIM has built an out-patient clinic for both medical and mental services. Inmates are provided access to Medical Physicians, Dental Professionals, Rehabilitation Technicians, Psychiatrists, Clinical Psychologists, Nurses, Ambulance Services, Pharmaceutical Staff, and off-site local hospitals for emergencies and surgeries. At CIM there are independent facilities with full medical services at Facility A, Facility B, and Facility C. Healthcare staff and services are accessible and located within the grounds for Chronic Care, Primary Care, Episodic Care, Specially Care, Outpatient Housing and 24 hour Emergency Medical Services. The Triage and Treatment Area, Outpatient Housing Unit, and 37 2018–2019 San Bernardino County Civil Grand Jury – Prisons & Jails clinics in each facility are staffed 24 hours per day with Registered Nurses (RN), Licensed Vocational Nurse (LVN), Physical Therapy Specialists (PT), and Nursing Staff. Daily sick call allows inmates to sign up to be seen the same day (Monday-Friday or next working day.) Emergencies are treated immediately. Suicides Administrative Medical Staff member reported that the prison had only one attempted suicide in 2018. Proposed Mental Hospital In 1995, a federal court (Coleman v. Wilson) in Sacramento ruled that the CDCR was not providing adequate mental health care for inmates. The case covers all prisoners with serious mental disorders housed in California state prisons. The CDCR has proposed construction of a two-story 47,000-square-foot fifty bed mental healthfacility for inmates, within the existing secured perimeter fenced land. Inmates would spend approximately ten days at the facility, for treatment. The State would hire 180 more custody and medical staff. The State prison system has two mental health hospitals, one in Lancaster, California, and one in San Quentin, in northern California. Site Tour The Panel inspected the gymnasium which had tables set up for games. It also convertsto a basketball court and has a stage for various events. The Panel visited the kitchen and dining hall. The culinary personnel consisted of both staff and inmates. They prepare 3,500 meals, three times per day. One of those meals consists of a cold meal or "sack lunches." The dining hall can seat over eight hundred inmates. The area was clean and quiet. 38 2018–2019 San Bernardino County Civil Grand Jury – Prisons & Jails The Panel observed the condition of the exterior and interiorof the prison buildings noting some graffiti, peeling paint, unpleasant odors, and other signs of deterioration. The prison is 77 years old and is always in maintenance mode. The grass is brown and diseased trees are being removed for safety reasons. The atmosphere both inside the prison and outside was quiet. Inmates were either in class orworking in the shops. Escapes The tour facilitator reported CIM has had one escape in 2018 and the inmate was recaptured. The Panel inspected the area of escape and witnessed the modification conducted on the perimeter fence. Cells The Panel observed that inmate cells have double bunk beds that are attached to the walls. The cells include a sink and a commode. Within each cell there are wall or free standing shelves for storage of personal items andclothing. The open dormitories consisted of double bunk beds in an organized method. Inmate personal property: clothes, books, and toiletries were on shelves next to the bunk bed. Pathways, between rows of bunk beds, were clear of objects and trash. Marine Technology Trainin g Center The Marine Technology Training Center, was originally named the "Leonard Greenstone Memorial Marine Technology Training Center;" for the businessman who donated the training center in 1970. The Center is located in a minimum-security area within the prison grounds. The Center houses a swimming pool, four pressurized dive tanks and a mud tank. During the tour inmates were in the process of conducting swimming drills as part of the training. 39 2018–2019 San Bernardino County Civil Grand Jury – Prisons & Jails This training course is 18 months in length and prepares an inmate for a career in Commercial Divingas well as Underwater Welding. According to an instructor at the Center, he stated that the training "Is not for the faint of heart." Staff reported that there are 28 inmates presently in the training program. It was also reported there was an 85% drop out rate over the years in the program. The recidivism rate for the diving program is three percent, and recidivism for all prison trade programs cumulatively is about seven percent. Dog Training Selected inmates train dogs from "Leash on Life" dog training program. The "Leash on Life" Inc. is a non-profit prison-dog training program, dedicated to improving the life of inmates and saving the lives of dogs. The dog training program saves the lives of at-risk shelter dogs. This program teaches inmates to care for and socialize dogs to enhance their adaptability. Inmates attend workshops on life skills and job readiness, and many receive opportunities for paid internships in the animal care field when they are paroled. These dogs areselected by an outside groupspecializing in service dogs. Inmates qualified and selected must have no disciplinary problems. The program then places the at-risk shelter dog with the inmate for a 12-week training period which includes obedience training and socialization carried out by the inmate in order to prepare the dogs adoption by families. The dogs are housed in a single cell with their inmate trainers 24/7, forging a strong bond between the dogs and their trainers, making them highly desirable foradoption and ensuring long-term success for both humans and canines. School Classes and Vocational Training The following was provided by the Administrative Staff: Alcoholic Anonymous (AA), Narcotics Anonymous (NA), Afro-Columbian Drumming, Anger Management, Art Programs, American Sign Language, Buddhist meditation, Celebrate Recovery, Create a Healing Society, Creative Conflict Resolution Workshop, Criminal Gangs Anonymous, Culture Awareness, Gender Education, Family support, Place for Grace, Low Impact Fitness Team, Lifer Group, Positive 40 2018–2019 San Bernardino County Civil Grand Jury – Prisons & Jails Parenting Workshop, Pre-Release, Prison Fellowship, Mexican Folk Guitar, Self-Awareness and Improvement, Veterans in Prison, Victim Awareness, Carpentry, Computing (coding), Electrical, Masonry, Plumbing, Sheet Metal,Small Engine, and Welding. Chaffey College also works with inmates to receivetheir General Education Degree (GED) and college classes. Local CDCR/Cal Fire Camps This information was provided by the Administrative Staff: The California Department of Corrections and Rehabilitation has safely assigned thousands of inmates to fire camps since 1946. Crisis Response Team CIM share a Crisis Response Team (CRT) with CRC and CIW. The team consists of custody staff from all three institutions. The CRT is a highly trained team specialized to handle major disturbances, large-scale riots and hostage situations. TheCRT mission is to respond to situations deemed high risk and/or that require specialized training, expertise and equipment that exceed the training and capability of regular line officers. A non-violent resolution is the ultimate goal. Additional Areas Visited The Panel inspected Lock up-units, Law Library, out-patient medical clinics, and walked the grounds and saw baseball fields, basketball courts, and a full size track. 41 2018–2019 San Bernardino County Civil Grand Jury – Prisons & Jails THIS PAGE LEFT INTENTIONALLY BLANK 42 2018–2019 San Bernardino County Civil Grand Jury – Prisons & Jails CALIFORNIA INSTITUTION FOR WOMEN California Penal Code Section 919(b) mandates the following: “The grand jury shall inquire into the condition and management of the public prisons within the county.” The Grand Jury Panel took a guided tour by staff for the mandated inspection of the prison housing and surrounding fenced land. During the visit, the panel reviewed the California Code of Regulations (CCR), Title 15 Crime Prevention and Corrections, which includes Division 3, the California Institution for Women Institution Guidebook, California Department of Corrections and Rehabilitation (CDCR). The panel was privy to Incident Reports, Inmate Complaints (602), information concerning attempted suicides, inmate on inmate attacks, and attacks on custody staff. Inmate Work Programs and educational opportunities, and observations by the panel. Inspection Form and Observations FACILITY NAME: California Institution for Women INSPECTION DATE: November 7, 2018 FACILITY CAPACITY: 1,835 Inmates (Includes Fire Camps Inmates) DESIGN CAPACITY: 1,398 TYPE OF FACILITY: State prison housing women inmates. ADDRESS: 16756 Chino Corona Road, Corona, CA, 92880 TELEPHONE NUMBER AND FAX: 909-597-1771; 909-606-4943 Facility History California Institution for Women (CIW) was built in 1952 on 120 acres of land in Corona. Until 1987, CIW was California’s only prison for female felons. CIW was originally called: California Institution for Women Corona,” but Corona residents objected to the use of their city in the prison’s name and it was changed March 1, 1962 to “Frontera,” a feminine derivative of the word frontier -a new beginning. The campus-like design was in keeping with the 1950’s notion of rehabilitation. 43 2018–2019 San Bernardino County Civil Grand Jury – Prisons & Jails The California Institution for Women (CIW) accommodates all custody levels of female inmates; Level I, Level II, and Level III. In addition to its large general population, CIW houses inmates with special needs such as pregnancy, psychiatric, methadone, and medical problems such as HIV infection. CIW serves as a HUB (center of activity) at the institution for the selection and physical fitness training of female firefighters selected for camp placement. The institution also serves as a higher security facility for female inmates in Administration Segregation Unit (ASU). Its facilities include Level I housing (“Open dormitories”), Level II housing (“Open dormitories with secure interior fences and armed coverage”), and Level III housing (“Individual cells, fenced perimeters and armed coverage”). In addition, a Reception Center “provides short term housing to process, classify and evaluate incoming inmates.” Abbreviations • AA-Alcoholic Anonymous • AB-Assembly Bill • ADA-American Disability Act • ASU-Administration Segregation Unit • CC-Correctional Councilor • CCR-California Code of Regulations • CDC-California Department of Correction and Rehabilitation • CIM-California Institution for Men • CIW-California Institution for Women • CRC-California Rehabilitation Center • CRT-Crisis Response Team • GED-General Education Diploma • HIV-Human Immunodeficiency Syndrome • IST-In-service Training • LVN-Licensed Vocational Nurse • NA-Narcotic Anonymous 44 2018–2019 San Bernardino County Civil Grand Jury – Prisons & Jails • OH-Out-patient housing • PIA-Prison Industries Authority • PT-Physical Therapy • PMS-Premenstrual Syndrome • RC-Reception Center • RN-Registered Nurse • R&R-Receiving and Release • SNY-Sensitive Needs Yards • USC-University at Southern California General Information There are three (3) female prisons in the State of California: Central California Women’s Facility, California Institution for Women, and Folsom State Prison. Facility Capacity There were 1,835 total inmates. Design capacity: 1,398. It should be noted that the total inmate population includes approximately 300 female inmates assignedto Malibu Conservation Camp #13 and Rainbow Conservation Camp #2. The average length of detention is 2 years plus for determinate sentenced inmates. CIW also houses approximately 300 Lifer inmates with determinate sentences. Information only: Offenders serving determinate sentences may become eligible for a parole suitability hearing prior to their release date if they meet certain criteria. Most other offenders are sentenced under the Indeterminate Sentencing Law (ISL) and will serve a term of life with possibility of parole. Custody Staff Total staffing approximately 843 employees: which includes 565 Correctional Officers, 178 non- Custody staff personnel and 100 Mental Health/ Medical/ Dental. 45 2018–2019 San Bernardino County Civil Grand Jury – Prisons & Jails Ratio of Custody Staff to Inmates 6 inmates to 1 staff member. How are the inmates introduced to the Rules and Procedures upon arrival at CIW? Upon arrival for the Orientation at the Reception Center the inmates are given a tour of the facility. Then they are provided with a copy of the Rules & Regulations per CCR Title 15. Inmates are assigned a Correctional Counselor to provide assistance. Incoming inmates are interviewed by custody staff. Medical personnel examine for health and mental concerns. They are explained the Rules and Procedures such as: Appeal Process, ADA Procedures, Parole Process, Suicide Prevention, and how to Lower Anxiety while at CIW. What is the Grievance Process? When a complaint has been filedit is officially documented. The inmate is to be present to discuss the grievances and assist in arriving at a solution. Some of the violations are as follows: • Room Infractions (such as intentional flooding of cell and writing graffiti inside cell walls) • Assault on Staff or other inmates • Fighting • Drug Abuse • Verbal Abuse What are the most common types of grievances filed by inmates? Emergency Process: In situations where an inmate feels threaten by other inmates a request may be authorizedby moving the inmate into a suitable housing unit or section for their safety. Another common grievance is Substance Abuse Violations. 46 2018–2019 San Bernardino County Civil Grand Jury – Prisons & Jails Disciplinary Process • Verbal Admonishment – privileges taken away • Written Report/Evaluation – all reports are placed in the inmate’s personal files. ♦ Review incident along with Mental Health Professional ♦ Reprimand/Punishment ♦ Review punishment with Mental Health Professional Religious Services • Jewish • Catholic • Protestant • Native American • Buddhist • Jehovah Witness • Wicca (Pagan Witchcraft) Mental Health and Dental Services Always available via an appointment. Urgent Care Clinic on-site. Suicides within the last 12 months None. The last inmate to commit suicide was on August 14, 2017. Attempted Suicides 21 attemptedsuicides in 2017 47 2018–2019 San Bernardino County Civil Grand Jury – Prisons & Jails 16 attempts as of this year 2018 (at the time of tour). Number 1 method of suicides is hanging, as well as cutting themselves. They are place in the Mental Health Unit where there are 10 crisis beds to house them for a short period. During this time the inmate meets with mental health professionals and receives counseling. Mental Health Training All Correctional Officers and Staff receive Mental Health Training while in the Academy and then mandatory yearly In-Service Training at CIW. Part of the training includes Role Playing. According to staff,it assists the Corrections Officers to recognize and identify signs of Mental Health Issues. Mental Health Programs at CIW • Open group dialogue • Message of Positivity • Identifying Mental Health Signs • Premenstrual Syndrome (PMS) • General Population Guidance Center • Suicide Prevention Week • Game Day • Women Advisory Council Programs for Inmates - Healing Trauma (Group Therapy) consisting of 6 weeks of training. - Mock Board Hearing Training, taught by a University at Southern California (USC) Professor, to assist the inmate in preparing for aParole Board Hearing. - Mental Health Guidance Training: encourages the inmate to discuss issues that might interfere while serving their time at CIW. 48 2018–2019 San Bernardino County Civil Grand Jury – Prisons & Jails - Self Help Programs: helps the inmate dealing with various lifeissues, such as: recovery, dysfunctional families, andcodependency. Twelve-Step program is used at CIW. - Adult Basic Education (ABE): provides inmates instruction in arithmetic, reading, and writing. ABE are forinmates who read below the 9th grade level. Inmates who can read at the 9th grade level move onto adult secondary education (ASE)classes. These classes prepareinmates to take tests, such as the General Education Development (GED) exam. - English Secondary Language (ESL) - Education, such as General Education Diploma (GED) Training - Literacy program - Computer Training (Coding) - Breast Cancer Awareness - Chaffey College (Associate Degree) - Coastline (Associate Degree) - Extension College Programs - Face-to-face College Programs with Professors - Dog Training -“Leash on Life” Program - Fire Camp Training Self-Help Programs - Narcotics Anonymous - Alcoholic Anonymous - Victim Awareness - Law Library Availability Assorted Work Program/Vocational Training • Prison Industry Authority (PIA): Clothing and textile manufacturing (shirts, shorts, jeans, smocks, aprons, bedspreads, handkerchiefs, bandanas, Nomex firefighting clothing), and construction. • Prison Puppy Program 49 2018–2019 San Bernardino County Civil Grand Jury – Prisons & Jails • Building Maintenance • Cosmetology • Some training programs consist of being transported to various job sites approved by CIW. Such employers are California Department of Transportation (Cal Trans), Garment Manufacturing Companies, Health Care Facilities, and California Fire (Cal Fire). Service Dog Training “Leash on Life” dog training program is another specialized training available to inmates. The Leash of Life is a non-profit, prison-dog training program, dedicated to improving the life of inmates and saving the lives of dogs. This is a most unique prison-dog training in the prison. The prison saves the lives of at-risk shelter dogs by training prison inmates to care for, and socialize them to enhance their adoptability. Inmates attend workshops on life skills and job readiness, and many receive opportunities for paid internships in the animal care field when they are paroled. These dogs are selected by the “Leash on Life” dog training program. Inmates qualified and selected should have no disciplinary problems. The program then places the dog with the inmate for a 12-week training period which includes obedience training and socialization carried out by the inmate in order to prepare the dogs adoption by families. The dogs are housed to a single cell with their inmate trainers 24/7, forging a strong bond between the dogs and their trainers, making them highly desirable for adoption and ensuring long-term success for both humans and canines. Local CDCR/Cal Fire Camps This information was provided by the Administrative Staff member: The California Department of Corrections and Rehabilitation has safely assigned thousands of inmates to fire camps since 1946. The 3 Fire Camps are: Malibu Conservation Camp #13, Puerta La Cruz Conservation Camps #14, and Rainbow Conservation Camp #2. 50 2018–2019 San Bernardino County Civil Grand Jury – Prisons & Jails Crisis Response Team CIM share a Crisis Response Team (CRT) with CRC and CIW. The team consists of custody stafffrom all three institutions. The CRT is a highly trained team specialized to handle major disturbances, large-scale riots and hostage situations. The CRT mission is to respond to situations deemed high risk and/or that require specialized training, expertise and equipment that exceed the training and capability of regular line staff. A non-violent resolution is the ultimate goal. Observations While At CIW Since CIW opened in 1952 the facility and buildings are old, but well kept. Again, it sits on 120 acres. Dormitories and various buildings, such as classrooms are one story. The grounds are open space. Inmates walk around freely. Numerous Correctional Officers are on grounds at all time. Classrooms are maintained and decorated according to their study. Each classroom had students working on their projects with the classroom instructor present. Many of the inmates were polite as questions were asked of them. One area on the prison ground, the panel encountered inmates who were working on a large transportation gate. Inmates were assisting in modifying the gate. Inmates were working along with a civilian construction crew. There were 8 female inmates working with them. There were civilian Construction Instructors/Personnel working alongside with the inmates. The instructor reported that the inmates receive a mandatory 6 hour class on Safety and Basic Tool usage. After the class they are put on the job with close supervision. The inmates wore blue jumpsuits, safety helmets, safety boots, safety glasses, and gloves. The instructor also reported that just recently one of his students was paroledand obtaineda construction position with a company in San Diego. This was a lucrative position with great benefits. No issues were noted in this area of construction. 51 2018–2019 San Bernardino County Civil Grand Jury – Prisons & Jails THIS PAGE LEFT INTENTIONALLY BLANK 52 2018–2019 San Bernardino County Civil Grand Jury – Prisons & Jails GLEN HELEN REHABILITATION CENTER The Grand Jury conducted county jail inspections under the authority of the California Penal Code Section 925. The Panel took a guided tour of s the Glen Helen Rehabilitation Center conducted by the staff for the mandated inspection of the jail housing and surrounding fenced land. The Panel obtained information from theinterviews of administrativestaff, a guided tour of the facility, personal observations by each panel member, the San Bernardino Sheriff's Department and a review of theCaliforniaCode ofRegulations,TitleCrim Prevention and Corrections. Inspection Form and Observations FACILITY NAME: Glen Helen Rehabilitation Center INSPECTION DATE: February 6, 2019 TOTAL FACILITY CAPACITY: 1,326 INMATES CURRENT CAPACITY: 968 INMATES (749 Males, 219 Females,). Plus, three off-site Fire Camps in San Bernardino County. Consisting of two 14 member male crews and one 13 member female fire crew. TYPE OF FACILITY: Rehabilitation Center, housing both male and female inmates. ADDRESS: 18000 Institute Road, San Bernardino, CA, 92407 TELEPHONE NUMBER: 909-708-8371 The Glen Helen Rehabilitation Center is located on nine acres of land and consists of three inmate-housing facilities. The Male Facility opened in 1960 as a work camp and had a capacity of 100 inmates in a maximum housing unit. The original site was also used as the Sheriff's Basic Academy until it was moved to the property just north of the jail. The current facility has two Minimum Security Housing Units and a Maximum Security Housing Unit. The Rehabilitation Center houses both pretrial and sentenced county inmates. 53 2018–2019 San Bernardino County Civil Grand Jury – Prisons & Jails The Glen Helen's Female Facility originally opened in 1988 with three dorm units for the housing of sentenced inmates. An additional Maximum Security Unit was added in 2003 in addition, the complex now houses both pretrial and sentenced females. The Female Facility has the capacity to house 326 inmates. The average length of detention is 126 days at the facility. Abbreviations • AA-Alcoholic/Narcotics Anonymous • ABE-Adult Basic Education • CA-Custody Assistant • IC-Individual Counseling • IFC-Inmate Fire Camp • ISU-Inmate Services Unit • MSHU-Maximum Security Housing Unit • ROP-Regional Occupation Programs • PACC-Parent and Child Connection • START-Sheriff’s Transitional Assistant Reentry Team • TALK-Teaching and Loving Kids • TR&FR-Trauma Recovery & Family Relations • WRP-Work Release Program Staffing Eighty-one Custody Staff (Deputies) whichincludes Custody Assistants. Medical Staff includes one Physicians (MD.), eight Registered Nurses (RN), and, two Physicians (MD) On-Call. In addition two Psychiatrists and two Psychiatric Assistants, who are on grounds and on-call. 54 2018–2019 San Bernardino County Civil Grand Jury – Prisons & Jails Incoming Inmates Male and female inmates areseparated upon entry into the facility in different areas to begin the administrative process. Inmates are issued jail clothing and their personal items are bagged and stored. Each inmate is given an identification badge with their photograph (to be worn at all times) and an Inmate Handbook with all the Rules and Regulations, which is also posted in all housing units. Depending on the level of crime committed by the inmate, they are assigned a specific color of clothing for easy identification by the staff. Grievance Procedures • Posted in all Housing Facilities. Transgender Inmates • None presently at the center. FIRE and EMERGENCY DRILLS • Code-Red (Fire Drill} and Lockdown Drills are held monthly indifferent shifts and different days. Education Programs -Adult Basic Education -Cognitive Skills -English as a Second Language -High School Diploma -Journaling (independent study via workbook) 55 2018–2019 San Bernardino County Civil Grand Jury – Prisons & Jails -Micro Office Specialist Certification -PACC (Parent and Child reading program) -Research Distribution Self-Help Programs • Substance Abuse and Individual Counseling • Living Skills • New Hope • TALK Vocational Programs • Bakery and Pastry Arts • Foodservice and Arts • Custodial Occupation • Gift-a-Quilt (providing quilts to needy and at-risk-children) Religious Services • Protestants • Catholics • Muslims • Islamic • Indians (Sweat Lodges) • Chaplains, Rabbis, Imams, Priests, andother religious leaders are available upon requested. 56 2018–2019 San Bernardino County Civil Grand Jury – Prisons & Jails Visiting: Procedure for Visits Official attorneyvisits are held separate from the general population under staff observation. Family visits are held five days per week, Wednesday through Sundays from 8:00 am until 7:20 pm. Attorney Scheduled Probation Visits, set rules prohibit computers, cameras, recording devices and cell phones. Grievances byInmates • Medical services • Medication • Discipline • No money in their jail account. Eating Regulations 15 minutes permeal, while in dining hall. No talking or sharing during meals. Breakfast is served hot. Lunch is a bagged lunch. Dinner is served hot. Maximum Security Inmates (MSI) eat in their cells. Special Diets Special diets are available for religious or medical reasons Medical • There are no mentally challenged inmates at Glen Helen. • There are no diabetic nor seizure prone inmates. 57 2018–2019 San Bernardino County Civil Grand Jury – Prisons & Jails • If an inmate displays any level of unstable mental or physical behavior, they are transferred to West Valley Detention Center. Group Therapy Treatment Available Arranged by Medical Staff. Availability of aPsychiatrist or Clinical Psychologist Onsite appointment is required. Suicide Prevention Cells Availability Separate housing is available when an inmate becomes violent to self or others. Inmate Cells Structure Usually two males per cell in the Men's Security Facility and two females per cell in the Female Security Facility. There are also four person cells. If an inmate is on Disciplinary Status, he/she is placed in a single person cell. The Captain and MD are the only persons who can approve an inmate to be housed in a singlecell. Daily Medical Attention Health professionals are on duty 24/7 and provide a full range of services including daily physician sick call, medication administration, and treatments. 58 2018–2019 San Bernardino County Civil Grand Jury – Prisons & Jails Inspection and Observation Housing Facilities: • Cells: are plain, with two bunks, a toilet and sink, and wall mountedshelves. • Some areas needed painting, floors shine and are sealed for healthreasons. • No graffiti observed. • Each secured facility is fenced in and secured properly. Somehousing units have exercise yards. • No bad odors. • Exterior grass is brown and dry. Kitchen andDining Area • Panel was invited for lunch. • Preparation area was clean and knives were secured. • Walls and floors were clean. • Inmates were working and cleaning during tour. 59 2018–2019 San Bernardino County Civil Grand Jury – Prisons & Jails THIS PAGE LEFT INTENTIONALLY BLANK 60 2018–2019 San Bernardino County Civil Grand Jury – Prisons & Jails WEST VALLEY DETENTION CENTER The San Bernardino County Civil Grand Jury committeeon Prisons and Jails conducted a county jail inspection under the authority of the California Penal Code Section 925. The panel took a guided tour of the West Valley Detention Center conducted by the staff for the mandated inspection of the jail housing and the surrounding fenced land. For the purpose of this report, the panel obtained information from the following sources: • Interviews of administrative staff • A staff guided tour of the facility • Personal observations by the committee members • The San Bernardino Sheriff's Department • California Code of Regulations • Title 15 Crime Prevention and Corrections • Numerous daily records and incident reports INSPECTION DATE: AUGUST 21, 2018 FACILITY NAME: WEST VALLEY DETENTION CENTER (WVDC) ADDRESS: 9500 ETIWANDA AVENUE, RANCHO CUCAMONGA, CA 91737 TELEPHONE NUMBER: 909-463-5060 TYPE OF FACILITY: Male & Female County Jail Housing FACILITY CAPACITY: Maximum Population 3,315 INMATES/Current Population 2,732 INMATES (on date of inspection) General Information The West Valley Detention Center (WVDC) opened in1991, and is considered one of the largest county jails in the State, with a bed capacity 3,315, WVDC conducts 50,000 to 60,000 bookings and releases each year. At the time of the inspection, the county jail held 2,732 men and women. 61 2018–2019 San Bernardino County Civil Grand Jury – Prisons & Jails It was reported that the jail never exceeded its maximum. At the time of the tour, there were 2,132 men and 600 women inmates. WVDC receives arrestees from many different agencies. Pre-trial inmates make up the majority of the population. Abbreviations • ADA-American Disability Act • CA-Custody Assistant • CCVC-Closed Circuit Video Court • GP-General Population • LVN-Licensed Vocational Nurse • MD-Medical Doctor • PA-PhysicianAssistant • ROP-Regional Occupation Program • RN-Registered Nurse • WVDC-West Valley Detention Center Staffing On the date of our inspection, there were 819 persons assigned to various positions throughout the facility, including: • 350 Custody Staff (Sworn Deputies) which includes Custody Assistance Officers (CA) • 254Medical Staff includes six Physicians (MD.) and Physicians Assistants(PA); 25 Registered Nurses (RN), and 15 licensed Vocational Nurses. Also included are three Psychiatrists and three Psychiatric Assistants. • 215 Civilian employees, which include maintenance crews, culinary staff and avariety of support positions. 62 2018–2019 San Bernardino County Civil Grand Jury – Prisons & Jails Operational Components WVDC receives arrestees from surrounding police agencies as well as San Bernardino County Sheriff's Transportation Buses transporting pretrial inmates to the jail. Arrestees enter the facility through an enclosed area called the "Sally port'," where the inmates are escorted to the Receiving and Release area where they are searched, and begin the booking process. Men and women are separated during this process. The pretrial inmates are escorted by officers to the Closed Circuit Video Court (CCVC) rooms located within WVDC. Each inmate is classified, given a picture identification card to be worn at all times, and is provided appropriate jail attire. They are then escorted to the proper designated Housing Area (called Pod). Each inmate receives an Inmate Handbook with all Rules and Inmate Rights. Rules and Regulations are also posted in all dorms/pods and housing units. Inmate crime classification is identifiable by clothing colors: • Inmates in General Populations (GP) (Orange) • Medium Level Inmates {Teal) • Jail Workers (Blue) • Protective Custody (Green) • Severe Mental Illness -danger to self and others (Gold) • Highest Level Dangerous Inmates (Red) Medical Care During the time of booking all inmates are evaluated for medical and mental health conditions, which could require continued care and treatment. 63 2018–2019 San Bernardino County Civil Grand Jury – Prisons & Jails Health professionals are on duty 24/7 and provide a full range of services including daily physician sick call, medication administration, treatments, dialysis, radiology services, dental care and psychiatric care. There aretwo special medical/mental health-housing areas staffed around the clock with medical/mental health professionals. There is Special Housing for inmates with behavior problems that prevent them from being assigned to General Population (GP). There are Padded Cells available for those who may injure themselves; Sobering Cells; Suicide Watch Cells and Incoming Holding Cells. Accommodations for Americans with Disability Act (ADA) are present throughout the Jail. Each cell has a sink and a toilet. Each housingunit has visiting rooms and an Attorney/Inmate consultation room. All inmates are evaluated and treated for drug and alcohol withdrawal. If incoming inmates are in need of ambulatory devices such as walkers, canes, crutches, or wheelchairs are available. A gender identity and transition process exists to determine proper classification and housing. Inmates needing special mental health attention are transported to an outside hospital by order of a physician. Inmate Rights The jail has Closed Circuit Video Court Rooms (for arraignments), used four days per week with a Judge. The Judge will see approximately 30inmates daily. The inmates are transported to the jail from the High Desert and San Bernardino. Present in the court proceedings are the Public Defender, Probation Officer, and Parole Officers. Custody staff are required to keep an electronic Complaint/Grievance Log Book in each Housing unit. The Complaints/Grievances are forwarded to the proper authority. 64 2018–2019 San Bernardino County Civil Grand Jury – Prisons & Jails Common complaints by inmates in the grievance process: • mail problems • food choices • medical treatment • classification related issues Before the Electronic Complaint/Grievance process was installed, the complaints were reviewed and answered within 20 days. Currentlythe process is shortened. If a grievance is denied, the inmate has ten days to appeal. Vocational Training Programs West Valley Detention Center has a treatment modality program called the "Five Key Programs." This Program enables an inmate to enroll and obtain a High School Diploma. At the time of the inspection/tour there were 171 inmates enrolled in the program. In the last class, 35 inmates graduated from the program. Regional Occupation Program (ROP) offers training in culinary and janitorial services. Upon completion, an inmate receives a Certificate and Job Placement assistance. WVDC has a law library available for inmates four hours per day when they are representing themselves, and when they are preparing for a court appearance. Library staff are available to assist the inmate in filling out legal paperwork. Inspection and Observation Housing Units, Pods and Cells: - Cells are well lighted, air conditioned, double bunks in cells. - Cells: plain, two beds, toilet and sink, shelves, air-conditioned. - Some areas needed painting, floors shine and sealed for health reasons. - No graffiti was observed. 65 2018–2019 San Bernardino County Civil Grand Jury – Prisons & Jails - No windows were noted in the housing units. - Housing Units and Cells seemed quiet and organized. - Each Housing Unit has a Recreation area where the inmates participate three hours per week. - The Recreation Area is large and enclosed. At the widest section of the Recreation Area, is a large concrete wall topped by a fence approximately 10 feet high. - No bad odors. - Exterior grass was brown and dry. Little watering due to drought and no rain. Kitchen andCulinary - Very clean and quiet. - Food Preparation area was also clean, and knives secured. - Walls and floors were clean. - Inmates were working cleaning in all hallways during tour. Medical Area Several medical staff were assisting an inmate who had some type of medical problem upon our entering the Jail. The X-ray department was open and in use. There were five inmates from the fire camp waiting for their appointment in the Dental Department. Suicides There have been three Suicides, one attempted Suicide, and eight Deaths (other than Suicide) this past year. 66 2018–2019 San Bernardino County Civil Grand Jury – Prisons & Jails SAN BERNARDINO COUNTY REGIONAL PARKS SUMMARY It is the view of the San Bernardino Civil Grand Jury, that the Regional Parks of San Bernardino County is an irreplaceable “Public Treasure," with the potential to impact virtually every resident and/or visitor in the County. Further, anyone entering any regional park has a reasonable expectation of finding a park in good condition. For instance, the equipment and grounds should be maintained in a safe and clean condition and kept in proper working order forthe intended safe use by the public, and that this expectation is further amplified when fee’s and/or admission monies are charged. That as the “custodian" of these irreplaceable public treasures, the San Bernardino County Board of Supervisors, have the principal burden of responsibility for the care and upkeep of the San Bernardino County Regional Parks system. The Regional Parks Mission Statement, (found in the Regional Parks Policy Manual, Preface section, page “ii”), states: “… the highest quality leisure (recreation) services, facilities, and open spaces for the healthful, safe convenient and enjoyable use by the public while ensuring the highest standards of environmental quality through effective conservation (preservation) and management of park resources and while providing fiscal responsibility in the planning, development, maintenance, and operations of the County’s Regional Parks system.” Given that Mission, the San Bernardino County Regional Parks system is deserving of better care and attention than it has received. Unfortunately, the San Bernardino County Regional Parks system has been subjected to a substantial amount of neglectover the past several years. 67 2018–2019 San Bernardino County Civil Grand Jury – Regional Parks This neglect has manifested itself in both: • Management Neglect • Physical Neglect It has only been within the past year that the San Bernardino County Regional Parks implemented a meaningful attempt to correct these issues. Concerning Management • The Department is operating with a thirty (30) year old policy manual. • Thetop management staff of the department has been a virtual revolving door with three (3) different directors over the past six (6) years. • There has been a steady and substantial decline in the total number of personnel at every level and in every classification within the department, (see chart #11 in the addendum), while at the same time, requiring them to attempt the same level of service with less personnel and no increase in training. • In spite of thedecline in staff numbers, the staff job descriptions have not been updated in ten (10) years. • Except for one (1) park, there are no individual park-specific operational procedure manuals. • There are no park-specific duty statements for any of the staff assigned to each position within each park. /// /// 68 2018–2019 San Bernardino County Civil Grand Jury – Regional Parks Physical Neglect This is evident by the physical condition of each park, and the Grand Jury inspection conclusions are based upon our inspection of each park. The results of Grand Jury park inspections can be found in the addendum section of this report. Given the state of each park’s physical deterioration and their level of disrepair, the Grand Jury has concluded that it is the direct result of the postponement of necessary and needed preventive maintenance and/or repair associated with the policy of differed maintenance. One investigative objective is to bring to the attention of the San Bernardino County Board of Supervisors, the executive level staff of the Regional Parks Department,and the residents of the County of San Bernardino the serious dangerous conditions that park management neglect and past practices has brought about. To that end, the Grand Jury provides a realistic and doable list of recommended solutions. Glossary: Benchmark: A standard or point of reference against which things may be compared or assessed. BOS: Board of Supervisors CIP: Capitol Improvement Project DBC: Direct Buried Cable Deferred Maintenance: Is the practice of postponing maintenance activities such as repairs on both real properties (infrastructure) and personal property (machinery) to save costs, meet budget funding levels, or realign available budget monies. The failure to perform needed repairs could lead to asset deterioration and ultimately asset impairment. Generally, a policy of continued 69 2018–2019 San Bernardino County Civil Grand Jury – Regional Parks deferred maintenance may result in higher costs, asset failure, and in some cases, health and safety implications. (Source: Deferred maintenance –Wikipedia as of 3 January 2019) EBC: Encased Buried Cable KSA: Knowledge, Skills, and Abilities NR: Not Rated Operational Audit: Is a systematic review of effectiveness, efficiency, and economy of operation. An Operational Audit is a future-oriented, systematic, and independent evaluation of organizational activities. In an Operational Audit, financial data may beused, but the primary sources of evidence are the operational policies and achievements related to organizational objectives. (Source: Operational Audit –Wikipedia as of 16 May 2018) Preventive Maintenance: Maintenance that is regularly performed on both real property (infrastructure) and personal property (machinery) to lessen the likelihood of it failing. Preventive Maintenance activities are performed while the item in question is still working so that it does not break down unexpectedly or deteriorate to the point that total replacement is required. Source: Fiix Software-maintenance-strategies what is preventive maintenance (www.fixsoftware.com) SBC: San Bernardino County BACKGROUND At the investigation’s inception, the San Bernardino Civil Grand Jury’s focus was the pool closure at the Guasti Regional Park in Ontario, California, and the prolonged delay in completing the lake dredging operations of Lake Gregory and the reconstruction of the Lake Gregory Dam. A review of two (2) previous published Grand Jury reports revealed that while the Grand Jury did investigate Glen Helen Regional Park, those investigations, only focused on the Concert 70 2018–2019 San Bernardino County Civil Grand Jury – Regional Parks Pavilion Contract. That report did not cover the overall operation of the Glen Helen Park itself. Nor did those investigations evaluate any possible negative impact that concert activity may have had on the normal condition and/or operation of the Park. Jurisdictionally, the San Bernardino County Civil Grand Jury is empowered to investigate all aspects of San Bernardino Regional Parks as stated in the Penal Code in section §925, "... investigate and report on the operations, accounts, and records of the officers, departments, or functions of the county.", and that these Operational Audits may be, “conducted on some selective basis each year.” Thus, the Grand Jury decided that a comprehensive Operational Audit was needed for the San Bernardino County Regional Parks and a standardized and thorough inspection of each of the nine (9) San Bernardino County Regional Parks was in order. METHODOLOGY To effectively conduct this investigation, the San Bernardino County Grand Jury Investigative Committee designed a comprehensive and strategic approach for the process of reviewing San Bernardino County Regional Parks operations and a standardized method for inspecting the condition of each of the nine (9) parks within the San Bernardino County Regional Parks system. Our primary objective was to determine whether the conditions, policies, procedures, and practices in effect at the San Bernardino County Regional Parks were sufficient to produce an optimum level of efficiency and effectiveness. To achieve that objective, the Grand Jury focused on five (5) primary evidence sources, which included: 1. Documentation 2. Park / Facility Visitations & Inspections 3. Interviews / Testimony 4. Social Media Visitor Ratings 71 2018–2019 San Bernardino County Civil Grand Jury – Regional Parks 5. Public Meetings This investigation required the Grand Jury to review the following documents: • The Department Policy Manual • Any existing Individual Park Policy and/or Operational Manuals • The Staff Work Assignment Policy and Daily Work Reports • The Individual Park Security and Multi-Hazard Plan • The existing Staff Training Program (hours & curricula) • The Current Staff Job Descriptions, Duty Statements, and Job Standards / Requirements • The Employee Evaluation, and Disciplinary System • Current Union Contract • The Maintenance / Repair & Replacement Process • A review of the Budget and/or Revenue & Expense Reports • Park Concessionaire Contracts • Minutes for the meetings of the San Bernardino County Parks Advisory Commission • Park customer opinions’ and comments gathered from various social media web sites • The adopted budget for San Bernardino County Regional Parks Department for the fiscal years of 2010-11, 2011-12, 2012-13, 2013-14, 2014-15, 2015-16, 2016-17, 2017-18 and 2018- 19 Park / Facility Visitations & Inspections The Investigative Committee made an onsite visit and inspection of each of the following parks and facilities: 1. Calico Ghost Town 2. Glen Helen Regional Park 3. Guasti Regional Park 4. Lake Gregory 5. Mojave Narrows 72 2018–2019 San Bernardino County Civil Grand Jury – Regional Parks 6. Mojave River Forks 7. Park Moabi / Pirates Cove 8. Prado Regional Park 9. Yucaipa Regional Park To standardize, coordinate and document the results of these visits, two (2) separate evaluative documents were developed and applied to each park. Those documents were: 1. A confidential Park Employee Survey conducted with each on-duty employee. This survey contains thirteen (13) "standardized" questions, plus a variety of additional questions generated as a result of the interview. A blank sample of this survey is included in the addendum portion of this report. 2. A Park Safety & Maintenance Inspection. These Inspection Surveys resulted in our most comprehensive results for this report. The inspection focused on eleven (11) specific areas which included: 1) Parking 2) Signage 3) Walkways 4) Fencing 5) Restrooms 6) Playground / Swimming Areas 7) Picnic Areas 8) Concessions 9) RV / Tent Camping Areas 10) Security 11) Other Collectively, within these eleven (11) areas, forty separate categories were evaluated using a standardized five (5) level rating system as listed in the guidebook for a “Facility Condition 73 2018–2019 San Bernardino County Civil Grand Jury – Regional Parks Assessment” published by the Federal Transit Administration of the U.S. Department of Transportation. This rating system is: • 1= POOR: Components show critical defects affecting function, health, or safety. They are visibly in poor condition. They cannot be repaired; must be replaced. They have exceeded their useful life and warrant structural review. • 2= MARGINAL: Components need extensive repair at a minimum. They show significant signs of cracking, sagging, rust, shifting, and decay. There are no apparent safety issues; however, while the component is functional, they have exceeded their useful lives. • 3= ADEQUATE: Needs some repair. Is cosmetically “fair” and functioning as designed and within useful life. • 4= GOOD: Minor improvement or cosmetic repairs is needed but can be addressed through routine maintenance. No significant visible damage. • 5= EXCELLENT: New or near new construction with no visible defects. Based upon the results of these surveys,a comprehensive evaluation report on each park was developed and supported by numerous on-scene photographs taken by the Grand Jury Investigation Team. Each of these individual park reports, including their individual Safety & Maintenance Inspection is included in the Addendum section of this report. Interviews / Testimony Park employee comments were documented on the confidential Park Employee Survey. The Grand Jury conducted several individual investigative interviews with senior level department staff. 74 2018–2019 San Bernardino County Civil Grand Jury – Regional Parks Social Media Visitor Ratings Park visitor opinions and comments were gathered from *Yelp and Trip Advisor,popular internet sites that specialized in capturing customer/visitor satisfaction with a business or attraction. The purpose of gathering San Bernardino County Regional Park visitor ratings was threefold: • The first purpose was to evaluate the current level of visitor satisfaction to determine which park had the highest level of visitor satisfaction. The visitor comments provided insight why a park was rated by the visitor as being excellent, good, adequate, marginal or poor. • The second purpose was to use the current visitor satisfaction ratings for each park as a benchmark for determining if future changes in the existing park structure had a positive impact on park visitors. • Thirdly, to evaluate the impact on park visitor satisfaction ratings, visitor attendance and revenue when comparing parks that have closed concessions to parks that have open concessions. *The Grand Jury elected to use Yelp and Trip Advisor as one public indicator of San Bernardino County Regional park visitor satisfaction. The Grand Jury decided not to develop a tool to measure visitor satisfaction due to the time required for data collection. The Grand Jury in no way endorses either Yelp or Trip Advisor. Public Hearings The Grand Jury attended four (4) Park Advisory Commission meetings and one (1) open town hall-style meeting that included general suggestions on activity enhancement at Prado Regional Park. 75 2018–2019 San Bernardino County Civil Grand Jury – Regional Parks In addition to attending these meetings, the committee reviewed the minutes of the Park Advisory Commission for the fiscal year 2018/19, (our initial review in September of 2018, revealed that no minutes for any previous meetings had been posted on the Parks Department Website). DISCUSSION The Grand Jury’s findings of the park’s managerial and physical neglect are supported by an extensive amount of evidence that includes: • Documentation review and analysis. • Interviews with senior and administrative personnel and on-scene personnel at each park. • Observations made by the Grand Jury Investigative Committee. • Park visitor ratings. • Photographs taken during our park inspections. Mismanagement / Policy Manual The first example of mismanagement is the Parks Department’s current policy manual. The Grand Jury has discovered that the current policy manual has an issue date of 1989, some of the sections contained in the manual date back as far as 1976; and a spattering of dates in between those years. This indicates that between the year 1989and the present, not a single chief executive officer has seen fit to update, revise or otherwisemodify any department policy or add the performance standards and expectations for its staff members. Mismanagement / Regional Parks Advisory Commission One (1) item of the San Bernardino County Regional Parks operation and policy manual that drew our attention was the Regional Parks Advisory Commission. This commission was 76 2018–2019 San Bernardino County Civil Grand Jury – Regional Parks established on January 26, 1987, (Policy Manual section #02-01). One of the principal purposes of the Commission, as stated in that policy, is to "recommend policy regarding the development and operation of a well-balanced system of regional parks,” and "assist the Board of Supervisors by keeping it, (the BOS) fully informed." To achieve these stated purposes some method for formal communication is necessary. Yet none is prescribed in that policy. The Regional Parks Advisory Commission meetings are required by the Regional Parks policy manual to be documented by meeting minutes, the disposition or distribution of these minutes are not specified. The Grand Jury learned that the commission meeting minutes should be published on the Regional Parks website. The Grand Jury observed that as of September 2018, the Parks Advisory Commission meeting minutes were not posted on the Regional Parks website. The Grand Jury strongly recommends that the meeting minutes be published monthly on the Regional Parks website along with a notification to the San Bernardino Board of Supervisors that the minutes have been posted. The recommended posting of commission meeting minutes and notification sent to the San Bernardino Board of Supervisors must be included in the Regional Parks policy manual. Mismanagement / Physical Neglect The most prominent evidence of Physical Neglect is indicated by the inspection surveys the Grand Jury conducted for each of the nine (9) Regional Parks and included in the Addendum section of this report. When interviewed by the Grand Jury, in January 2019, executive level staff attributed the current park conditions to the management philosophy of Deferred Maintenance (see glossary). A practice that is not uncommon when agencies are faced with a shortage of funding. Unfortunately, one of the shortfalls in the application of deferring maintenance is: “The failure to perform needed repairs could lead to asset deterioration and ultimately asset impairment. Generally, a policy of continued deferred maintenance may result in higher costs, 77 2018–2019 San Bernardino County Civil Grand Jury – Regional Parks asset failure, and in some cases, health and safety implications.” (Source: Deferred maintenance –Wikipedia as of 3 January 2019) The Grand Jury discovered that in fiscal year 2016/17,the San Bernardino County Adopted Budget stated that “this process has identified areas of critical concern regarding deferred maintenance, the need for standardization of staff scheduling and work flows.” This certainly is the case with the Regional Parks. The Grand Jury’s visual inspection observed that the practice of Deferred Maintenance has been ongoing for several years, what may have once been repairable has evolved into needing replacement. Unfortunately, replacement requires department administration to submit a request for funding under the Capital Improvement Project process. A process which reportedly takes three (3) to five years (5); which only delays the repair even further and increases both the cost and extent of the repair. Mismanagement / Park Personnel The Grand Jury discovered that the Regional Parks incurred staff reductions for fiscal years 2010/11 thru 2017/18 werea response to reduction of budget funds. Relative to staff reductions, the Grand Jury directs the reader to Attachment #11 in the Addendum. Attachment #11 lists the total Departmental staff for the fiscal years 2010/11 through 2018/19. These figures are derived from the front page of the Adopted Budget reports for each of those fiscal years listed on the graph. Overall, the amount of staff reduced during fiscal years 2010/11 –2018/19 represents nearly 33% or ninety-six (96) employees and that is after the slight increase in personnel made in the first half of fiscal year 2018/19. With the most significant employee reductions (from 275 to 194) coming from the park facilities. This is a decrease of personnel whose principal duty is to maintain the parks. The Grand Jury could not find a formal San Bernardino County Regional Parks plan in place to “streamline” and “spread amongst full-time General Service Workers” the “related 78 2018–2019 San Bernardino County Civil Grand Jury – Regional Parks duties/responsibilities for deleted positions,”as stated in the 2011/12 Regional Parks adopted budget. The Grand Jury discovered that no revision or update was made to the staff job descriptions since 2009, nor has any park and staff specific duty statements been developed. Mismanagement / Security Operations & Procedures The Grand Jury discovered that at the end of the day the Regional Parks main entrance gate is closed and locked and the park ranger / staff exit the park, even when campers are present. As reported by park personnel, the incidents of vandalism and theft have increased after closing hours. During the Grand Jury inspections, we noted several areas of dilapidated and outdated perimeter fencing that enables unauthorized persons to enter the park. Mismanagement / Comparative Analysis The Grand Jury investigation determined that the parks with the lowest visitor satisfaction ratings were also the parks that had reduced revenue associated with the closure of concessions, and exhibited a greater level of park structure deterioration. (Reference attachment 10). As an example, Guasti Regional Park’s revenue in fiscal year 2016/17 was $611,269 and in fiscal year, 2017/18 was $359,287 or a reduction of $251,982 (41%). The Grand Jury committee concluded that there is a causal relationship between the closing of the swimming pool at Guasti and reduced revenue and the fact that Guasti Regional Park has the lowest visitor approval rating of all parks (see attachment #10). Conclusion The conclusion of our Discussion comments is summarized by stating that the Regional Parks management team over the past years has displayed a failure of both management and leadership and even worse, a lack of concern for the residents of San Bernardino County. Based upon this investigation the Grand Jury is making the following findings and recommendations. 79 2018–2019 San Bernardino County Civil Grand Jury – Regional Parks FINDINGS

TheSan Bernardino County Department of Aging and Adult Services questionnaire required to be filled out before the seniors can receive lunch was found to contain inappropriate sexual orientation questions.

There were billiard balls scattered on thefloor approximately five feet from the dining area.

There was a cart of eight (8) acrylic paint containers, with one (1) open, approximately twenty (20) feet from the dining area. 213 2018–2019 San Bernardino County Civil Grand Jury – Senior Services Centers – On the Horizon

One (1) billiard table at one (1) senior center was covered with a craft project material which included paper, boxes, marking pens and a roll of twine.

The felt on the top of the billiard table was torn and mended with duct tape.

A large section of peeling paint approximately 12x18 inches was hanging from the ceiling approximately five (5) feet from the dining area.

All the visited senior centers, with the exception of one (1), had multiple emergency evacuation charts posted though out the center.

There is no record of any emergency or safety evacuation drills being conducted.

Except for one (1) facility, the Grand Jury Senior Committee found no formal complaint process in place allowing seniors to make anonymous complaints.

The complaint forms were not bilingual.

One (1) senior center had complaint forms on the premises, but not readily accessible to individual seniors.

With the exception of one (1) senior center visited, there was no method to keep track of the senior citizens’ complaints.

Exit signs over the majority of doors were not illuminated.

There were no exit signs at floor level in case of a smoke-filled room and a person must crawl to exit the building.

Employees handling food were observed wearing hairnets and gloves. 214 2018–2019 San Bernardino County Civil Grand Jury – Senior Services Centers – On the Horizon

Food was checked with a thermometer for proper temperature.

Some of the senior centers utilized the Meals on Wheels program which coordinated meals to be delivered to seniors who were homebound.

Not all the fly fans at the senior centers were working correctly. One (1) senior center did not have a fly fan installed.

One (1) senior center food delivery door was not able to close automatically.

A food delivery door was propped open approximately ten (10) feet from a full, open trash dumpster during a food delivery.

An employee restroom was observed in the kitchen area with a door that opens out into the kitchen approximately fifteen (15) feet from a food preparation area.

The same restroom mentioned in F-34 did not have a working exhaust fan or window inside the restroom.

Fire safety inspections are only tentatively scheduled once a year. RECOMMENDATIONS 19-41: The grounds surrounding each senior center be free of tripping hazards. 19-42: The Senior Services Centers be maintained to a level that does not allow seniors or visitors any harm. 19-43: Each senior center must post, at the front desk, a picture, name and phone number of each supervisor or responsible accountable person of said senior center. 215 2018–2019 San Bernardino County Civil Grand Jury – Senior Services Centers – On the Horizon 19-44: All persons on the premises must be signed in by a staff member. 19-45: Employee responsibilities must be assigned and documented as to what tasks are to be performed during a safety evacuation. 19-46: A safety evacuation drill be performed and documented at least twice a year by the supervisor of each senior center. 19-47: Lunch vans used for intra-center delivery of food and supplies must be kept clean and sterile. 19-48: Lunch trays that are shipped intra-center must be placed in a sterile and sealed transporting containers. 19-49: Immediately remove the asbestos that was found and documented in one (1) senior center. 19-50: All senior centers be checked for asbestos and removed if found. 19-51: Billiard tables in need of repair either be repaired, replaced or removed. 19-52: Billiard tables should not be used for any other purpose. 19-53: Supervisor must ensure each senior center be cleaned and organized. 19-54: All fly fans shouldbe operational. 19-55: All kitchen doors should function properly. 19-56: All dumpsters must be closed and stored in their designated location away from food. 216 2018–2019 San Bernardino County Civil Grand Jury – Senior Services Centers – On the Horizon 19-57: The restroom door that opens into the kitchen area be relocated and an appropriate, working fan or window be installed in the restroom. 19-58: A third party be assigned to administer a formal complaint process. This would include a locked, complaint box with an initial contact by a third party, with the results provided to the Senior Center director and the Board of Supervisors. 19-59: All exit signs must be illuminated at all senior centers. 19-60: Establish a centralized administrative structure to direct and oversee the operation of all Senior Service Centers in San Bernardino County. 19-61: Bi-annual fire and safety inspections be performed by the San Bernardino County Fire Marshal at all Senior Service Centers. 19-62: An inspection for vermin to be done by San Bernardino County Environment Health Services weekly at all Senior Service Centers in which an infestation has been observed. 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San Bernardino County Civil Grand Jury – Senior Services Centers – On the Horizon N T Y OF SAN BERN A R D O U IN C O G R Q A uae N rite D Ver i J ta U tem R Y Information regarding the San Bernardino County Grand Jury or an application to serve on the Grand Jury can be obtained by contacting the Office of the Grand Jury 172 West Third Street, Second Floor San Bernardino, CA 92415-0243 Office: (909) 387-9120 Information is also provided on the website at http://cms.sbcounty.gov/grandjury/Home.aspx