El Dorado County Grand Jury
• 2003-2004
• Agency Response
Response to:
Information Technology
Information Technology
⚠️ Translation Notice: This content has been automatically translated. The original English text is the official version. Translation may contain errors.
⚠️ Este contenido ha sido traducido automáticamente. El texto original en inglés es la versión oficial. La traducción puede contener errores.
Recommendations 3
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R1bPage 3: The recommendation has been implemented. The Interim IT Director, appointed February 2005 conducted a review of the delivery of IT services in the county. All three alternatives listed in the recommendation were considered. Outsourcing remains a valuable tool for IT. IT will continue to seek and implement outsourcing contracts for various types of service. Equipment maintenance is an example of one outsource contract currently in place. Discussions with outsourcing vendors indicated a direction of gradual “service by service” outsourcing as a more cost effective strategy rather than a “wholesale” outsourcing of county existing IT services. Certain segments of the IT operation are not cost effective to outsource according to the vendors due to their custom and complex nature (most of the mainframe environment). Undoubtedly the new IT Director will continue to review outsourcing as a possible strategy to improve service and leverage limited resources. A recently adopted collaborative structure within IT that embraces and partners with distributed IT resources has begun to yield efficiencies without eliminating individual department control of IT support. While this “federated” model is not formally supported on an organization chart with dotted or solid lines, it does attempt to address the efficiency issues relating to a distributed IT support staff. 2a.
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R2bPage 3: The recommendation has not yet been implemented, but will be in the future. Within 3months IT will seek Board approval to revise Policy A-10 to require IT approval of all software and hardware purchases. Exceptions will have to be approved by the IT Steering Committee. 3a.
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R3bPage 4: The recommendation requires further analysis. The Information Technologies Director will assist the CAO in identifying additional areas where a cost effective method of information sharing between departments will help foster inter- departmental communication and help eliminate any duplication of data collection. This analysis will require approximately six months.