Findings & Recommendations
15 findings
F1:
Recruitment and retention of staff have been and continue to be a serious problem. At present, there are only two new Animal Control Officers I, plus the Director, to cover the entire County. As well, the Grand Jury is concerned about the high number of “extra-help” 900-hour employees used in the Shelter. The Director lacks management experience, having been an Animal Control Officer II for only two years before being appointed Interim Director and then Director. Struggling just to maintain day-to-day operations, she is at risk of falling into the trap of hiring warm bodies just to fill positions, especially in the Shelter, rather than searching for qualified applicants. She may be tempted to use new hires to try to patch up old problems instead of creating a healthy working environment in which employees can succeed and excel. Even the most dedicated staff members cannot perform their jobs well if they do not receive proper guidance and recognition or lack established routinized procedures. Animal Control operations are particularly vulnerable to staffing problems, poor morale, and high employee turnover because the work is physically demanding, emotionally stressful (and sometimes devastating), and the wages, at all levels, appear to be non- competitive. http://www.co.lake.ca.us/generalinformation/grandjury/report0203/animalcontrol.html (3 of 9)4/17/2007 3:07:51 PM County of Lake - 2002/2003 Grand Jury Report -Lake County Animal Control
F2:
While County Administration appears to be taking a closer interest in the issues confronting Animal Control, there appear to be few opportunities for the Director to meet with the Board of Supervisors in person. To the Grand Jury’s knowledge, only one of the current Supervisors has bothered to visit Animal Control.
F3:
As emphasized by the Sheriff in his report, the Department lacks a Mission Statement. As needless as such a thing may seem to the Director, when her plate is already so full, an energizing Mission Statement that reaffirms a reverence for life can provide a focus around which to organize employees and often disparate activities and conflicting demands, and further serves as a useful reminder of “What it’s all about.” For example, the Mission Statement of the Marin Humane Society reads, “Guided by the humane ethic, it is the mission of the Marin Humane Society to protect animals from neglect, abuse, and exploitation, to advocate for their interests and welfare, and to inspire awareness and compassion for all living things.” http://www.co.lake.ca.us/generalinformation/grandjury/report0203/animalcontrol.html (4 of 9)4/17/2007 3:07:51 PM County of Lake - 2002/2003 Grand Jury Report -Lake County Animal Control
F4:
The Policies and Procedures Manual is years outdated. Employees with only verbal instruction in the Department’s policies and procedures may be subject to incomplete or inconsistent teaching, as well as manifest inconsistent performance of their duties.
F5:
The Animal Control Officers appear not to scan new impounds consistently for the presence of a microchip.
F6:
Despite the passage of a parcel tax in 2002 that was intended to allow continued provision of adequate staffing for emergency care, SLCFPD reported that it is again facing a budgetary crisis due to increased contractual fees for CDF services and decreased revenues from property taxes.
F7:
On the Grand Jury’s last visit, at a time when the Shelter was open to the public, the kennels smelled and appeared to have been hastily washed down after the Jurors’ arrival. The towels in the cat cages and puppy pens appeared unclean. On this occasion, the Grand Jury found the kennel staff without smocks and nametags despite the earlier institution of a “uniform,” and the dress of some office personnel was considered inappropriate.
F8:
The Grand Jury heard many complaints about animal “emotional abuse” in the Shelter, often attributed to the employees’ “need to survive” psychologically. Officers and kennel workers participating in daily euthanasia sessions are prone to loss of empathy as a defense mechanism. As all feral cats are killed after three days, workers may no longer care that the feral cats are further traumatized by placement in uncovered cages or that, when pregnant, may deliver prematurely due to their stress or that their kittens may be ill and die shortly. The employees may resist bringing in more animals, treat the animals roughly, or refrain from attending to, or walking, the dogs. For a time, the dogs were comforted by being given a fresh blanket to lie upon after cages were cleaned – a practice followed in all enlightened shelters these days – but the practice allegedly was truncated due to the “extra work” of doing the laundry, despite the recent purchase of upgraded appliances. The perceived attitude appeared to be: “They are all going to die anyway, so why bother?” Further, http://www.co.lake.ca.us/generalinformation/grandjury/report0203/animalcontrol.html (6 of 9)4/17/2007 3:07:51 PM County of Lake - 2002/2003 Grand Jury Report -Lake County Animal Control as soon as the hold-time has expired, adoptable animals are alleged to be frequently “PTS” (put to sleep), without the public’s having a chance to give them a home, due to shelter overcrowding.
F9:
Paperwork regarding animal abuse or neglect that is submitted to the District Attorney’s Office is sometimes filled out incorrectly, resulting in lack of follow-through.
F10:
No protocols are currently in place for effective temperament testing or behavioral modification of dogs, which would permit better informed placement. These techniques, requiring some amount of staff training, are an important component in modern shelter operations.
F11:
In many remote locations within the County, radio communications with the Animal Control Officers are unreliable or non-existent.
F12:
The needs of residents in the City of Clearlake are not currently well-served by Animal Control. Being on-site in the Clearlake impound area only one hour each weekday afternoon is manifestly insufficient, given that at least two out of every three impounded animals come from the south County. Enforcement of leash laws or investigation of barking, abuse, or neglect complaints is not possible with so few Animal Control Officers available, which makes inevitable the unfortunate, and highly contentious, “Dosha incident.” The Clearlake Police Department cannot cope with, and is understandably sick of hearing about, all of the animal problems in the City without the ready and consistent availability of Animal Control Officers. The high impoundment rate there often requires the Animal Control Officers to make multiple trips to Lakeport daily due to the limited number of cages in the Clearlake Public Works garage and in the Animal Control vehicles.
F13:
Animal Control has contracts with both cities, Lakeport and Clearlake, for the provision of services and apparently is responsible for billing the cities monthly. The prior Director evidently failed to bill, and Lakeport failed to pay, although Clearlake continued to make its payments, despite the falloff in services provided.
F14:
Some cost cutting measures are not being pursued, such as putting large purchases out to bid even if the minimum cost threshold has not been met. http://www.co.lake.ca.us/generalinformation/grandjury/report0203/animalcontrol.html (8 of 9)4/17/2007 3:07:51 PM County of Lake - 2002/2003 Grand Jury Report -Lake County Animal Control
F15:
Two adoptable animals were recently left for hours in Animal Control vehicles in the parking lot in the sun by Animal Control Officers. By the time the animals were discovered, they were unconscious and expired.
Additional Recommendations
16
Not linked to specific findings.
R1:
County Administration can only benefit by making management and leadership training available to the Director to ensure that all relevant laws are followed and before potentially dysfunctional personnel patterns become entrenched. As well, permanent, continuing functions should be staffed with permanent positions; doing so would reduce turnover and also conserve training and supervisorial energy. High employee turnover is costly, as are employment-related claims and lawsuits. Not only are public seminars readily available, but so, too, is online or videotaped instruction. As well, HSUS sponsors annual conferences around the U.S., and management training is always featured, as all successful animal control operations are rooted in the quality of their management. The Grand Jury believes that the Director would be well advised to spend several days at well-run operations such as the Marin Humane Society and San Francisco SPCA. Two years ago, the Madera County Animal Control Department was in the same sorry state as Lake County – same county demographics and attitudes toward “disposable” animals, animal overpopulation, lack of attention by administration, and high incidence of shelter diseases, but a new inspired and inspiring Director, slowly but surely, is turning the operation around and is available for consultation.
R2:
Instead of being “buffered” by the Animal Control Advisory Board, the Board of Supervisors should establish regular meetings with the Animal Control Director, the Shelter Manager, and the Program Director and make routine visits to the Shelter to observe all aspects of the operation. Each institution has a “culture,” and the tone is set at the top. The Director and the entire Department, including the defenseless animals they are responsible for protecting, would benefit from enlightened management and leadership – not merely “supervision.” The Board of Supervisors must insist upon implementing and actively support the sea change in modern shelter medicine.
R3:
Perhaps the expertise of the Animal Control Advisory Board could be brought to bear to help Animal Control articulate an inspiring Mission Statement.
R4:
The Policies and Procedures Manual, covering each aspect of the Department’s operations, must be updated annually, and a copy should be available in both the administrative office and the Shelter. Each employee should be required to read the Manual and indicate in writing having done so. This documentation should then be placed in the employee’s file.
R5:
The Grand Jury recommends that Department staff scan new impounds for microchip devices, as it is mandated by the Hayden Bill. Technical training may need to be provided to staff in order to accomplish this. Response: Please refer to the response from the Animal Control Director. The Board of Supervisors is pleased that the Animal Control Director has verified that the Department has been scanning incoming animals for microchip devices since July 1, 2003, and all animals before euthanasia since August of 2002.
R6:
Shelter cleaning needs to be better supervised and managed 24/7 and quality-control implemented. Protocols need to be posted and adhered to consistently. Unfortunately, cleaning, especially when employee turnover is high, often falls to those on the lowest rung – inmate laborers or community service workers, whose temporary assignments may result in lack of commitment to quality without continual supervision and recognition of good work. Administration of medications, to be effective, must be consistent. Fail-safe documentation of administration of medication, and its timing, must be initiated in the Shelter, especially for weekends. The Grand Jury continues to recommend that formal veterinary oversight (hands-on, boots-on-the- ground) be instituted, as well as routine vaccinations of all adoptable animals. Such would be cost- effective, in terms of animal health, resulting adoptability/transferability, and also staff education. As of June 1st, Lisa Hofmann, DVM, a veterinarian with a special interest in shelter medicine, joined the SPCA staff. Perhaps her services could be formally enlisted in the aid of Animal Control. And, as noted by the 2001-2002 Grand Jury, UC-Davis has a highly regarded Shelter Medicine Program and provides consultations.
R7:
The Grand Jury recommends that during regular business hours, kennels and cages should be clean and all staff should be dressed appropriately. Response: Please refer to the response from the Animal Control Director. The Board of Supervisors agrees with this recommendation.
R8:
The Grand Jury feels strongly that killing adoptable animals is incompatible with operating a humane shelter and contrary to State policy and that the human emotional toll exacted is severe and pervasive. Given the realities of Lake County, however, and recognizing that the Hayden Bill takes county population into account, the Grand Jury recommends that the practice of euthanasia should either be outsourced or that psychological counseling be offered routinely, without stigmatization, to Animal Control Officers and kennel staff. Once the Shelter more effectively manages its disease incidence, all rescue groups can and will participate in relocating large numbers of adoptable pets, thus reducing the need for such extensive daily euthanasia.
R9:
Someone from the DA’s Office should formally train new Animal Control Officers in the proper completion of the abuse/neglect referral forms.
R10:
Temperament testing and training protocols are readily available from HSUS, the American SPCA, and the Marin Humane Society. All have websites, for ease of ordering. The more time spent evaluating and socializing the animals, perhaps through the envisioned formal Volunteer program, the greater their opportunities for adoption.
R11:
More reliable mobile communication devices should be identified and provided to the Officers, for the sake of their safety and the efficiency of their operation. http://www.co.lake.ca.us/generalinformation/grandjury/report0203/animalcontrol.html (7 of 9)4/17/2007 3:07:51 PM County of Lake - 2002/2003 Grand Jury Report -Lake County Animal Control
R12:
When Animal Control has hired its full complement of Officers, Clearlake and environs need the attention of at least two full-time Animal Control Officers, patrolling and issuing citations, educating the public, and rounding up the strays, as well as manning the impound area. Staggered schedules would be helpful, as, evidently, many dogs are turned loose after 4 p.m., and periodic sweeps, the equivalent of the County law-enforcement’s “hook-and-book” days, might be considered. The Grand Jury applauds the fact that partial funding has been set aside by the Board of Supervisors for a new shelter and strongly urges that it be sited in the south County. Alternative non-profit sources of residual funding can also be explored. As noted in the Final Report by the 2001-2002 Grand Jury, if a commitment to running a no-kill shelter within five years can be made, Maddie’s Fund is a potential source. Again, perhaps the Advisory Board could explore the availability of grants to help fund a new shelter. The County should also explore available external public funding such as from Housing and Urban Development grants.
R13:
The Auditor-Controller’s Office should assume the billing of Lakeport and Clearlake for Animal Control’s services.
R14:
County Purchasing should be requested to procure supplies for Animal Control, even though individual purchases may not meet mandatory thresholds. For example, Science Diet kibble might be obtained from the manufacturer, Hill’s Pet Food, which provides free kibble if a certain amount is also purchased. Also, procurement of supplies on an annual basis should be explored to obtain further economies of scale.
R15:
The Director should devise a fail-safe procedure to assure that such traumatic events will be prevented. All of the trucks should have air-conditioning units, and they should continue to function after the ignition is switched off. ADDITIONAL RECOMMENDATION
R16:
Temperament testing and training protocols are readily available from HSUS, the American SPCA, and the Marin Humane Society. All have websites, for ease of ordering. The more time spent evaluating and socializing the animals, perhaps through the envisioned formal Volunteer program, the greater their opportunities for adoption. RESPONSE REQUESTS: Animal Control Advisory Board l Animal Control Department l Clearlake City Council l District Attorney’s Office l Lake County Administration l Lake County Board of Supervisors l RESPONSES - None APPENDICES/HANDOUTS: 1. Animal Control Survey Contacts 2. Survey Questionnaire 3. Survey Results 4. Map of California Counties http://www.co.lake.ca.us/generalinformation/grandjury/report0203/animalcontrol.html (9 of 9)4/17/2007 3:07:51 PM County of Lake - 2002/2003 Grand Jury Report -Lake County Audit Committee 2002/2003 Grand Jury Report LAKE COUNTY AUDIT COMMITTEE PURPOSE: The Grand Jury sought to understand the function of the County Audit Committee, to which two Grand Jurors are assigned each year. PROCEDURES FOLLOWED: The Grand Jury interviewed the County Administrative Officer, a former grand juror on the Committee who was instrumental in its inception, and a partner in the CPA firm employed by the County, as well as attended quarterly meetings of the Committee. The Grand Jury additionally reviewed the Committee’s Bylaws and minutes of the meetings. BACKGROUND: Pursuant to California Penal Code sections 925, 925(a), 933.1, and 933.5, the regular Grand Jury is empowered to investigate the fiscal and operational performance activities of Lake County government and other local public entities. Prior to the formation of the County Audit Committee in 1999, the Grand Jury had the authority to engage outside consultants/auditors in order to assist in its investigations. Remuneration for such outside services was provided through funds allotted to the Grand Jury in the annual budget granted by the Lake County Board of Supervisors. After identifying qualified outside auditors to perform studies selected by any of the Grand Jury committees, the Grand Jury tracked the progress of the audits being conducted and secured interim reports and a copy of the final report. Members of the concerned committees were present for an exit interview conducted by the auditors prior to issuance of their final report. The 1997-1998 Grand Jury recommended the formation of a County Audit Committee to “better assure continuity in the selecting [sic] and working with the independent auditor.” The formal Response to that Recommendation read, “The Board of Supervisors agrees with this recommendation as long as the Grand Jury does not believe that such a change in procedure would reduce the independence of the outside auditor.” The Committee was established in 1999, and the Grand Jury’s annual budget was correspondingly reduced to reflect the loss of its auditing responsibility. http://www.co.lake.ca.us/generalinformation/grandjury/report0203/auditcommittee.html (1 of 4)4/17/2007 3:07:52 PM County of Lake - 2002/2003 Grand Jury Report -Lake County Audit Committee The initial composition of the County Audit Committee included the County Administrative Officer, the Auditor-Controller, one member of the Board of Supervisors, and two members of the Grand Jury. In 2000, The Board of Supervisors approved a revision to the Committee’s Bylaws adding a sixth member. A former grand juror, Charles Olha, was added in 2000 as “a member of the public.” Mr. Olha was intended to be the “liason” to each new Grand Jury panel, although that was news to the 2002-2003 Grand Jury, including its remaining hold-over jurors from the prior year. The duties of the County Audit Committee are as follows: 1. Selecting an independent audit firm to audit the County’s financial records. 2. Meeting with the audit firm as necessary prior to, during, and after preparation of the annual Audit Report. 3. Reviewing the findings of the Audit Report with relevant County department heads. The department heads are required to respond to the Audit Report in the same format as is required for responses to Grand Jury findings. Since the Committee’s inception, Kelly Cox has been the Chair, Pam Cochrane has been the Vice- Chair, and the audit firm has been the CPA firm Smith & Newall, represented by partner Merilee Smith, from Yuba City. In general, the meetings are held “as necessary” in approximately August, November, February/March (when the Audit Report for the prior fiscal year, usually completed in December, is presented), and March/April (when department heads are questioned). In addition to an audit of all departments presented in the Comprehensive Annual Financial Report, Smith & Newall also prepares a Management Report, which addresses only those departments for which audit recommendations are made. The heads of departments specified in the Management Report are then invited to discuss