San Francisco County Grand Jury

2011-2012

7 reports

Findings & Recommendations 39 findings
F1: The City, through SFAC and GFTA, devotes public resources to art and cultural programs in more generous amounts, per capita, than any other municipality in the United States. Responses are requested from the Mayor, the Board of Supervisors, Director of Grant for the Arts, the Arts Commission, and the Director of Cultural Affairs. Where There’s Smoke…
F2: SFAC Commissioners have not taken responsibility to adequately ensure administrative excellence in the department they govern. Responses are requested from the Mayor and the Arts Commission.
F3: Commissioners focus on programs at the expense of general administration and the larger interests of the public. Response is requested from the Arts Commission.
F4: SFAC has not developed materials that create awareness among the general public of the array of art opportunities available to them. Responses are requested from the Arts Commission and the Director of Cultural Affairs.
F5: SFAC has not created a high-profile community identity for itself as an important contributor to San Francisco’s cultural heritage. Responses are requested from the Arts Commission, the Fine Arts Museums, California Academy of Sciences, and the War Memorial and Performing Arts Center Commission.
F6: SFAC has only made a limited effort at fundraising. Responses are requested from the Arts Commission and the Director of Cultural Affairs.
F7: As a particularly community-oriented government agency, SFAC office practices need substantial improvement. Responses are requested from the Arts Commission and the Director of Cultural Affairs.
F8: SFAC’s website and published materials are out-of-date. Responses are requested from the Arts Commission, the Director of Cultural Affairs, and City Attorney. B. Recommendations
F9: The Civic Art Collection is a vast assemblage of tangible art and artifacts, representing a substantial cultural and financial asset of the City and County. Responses are requested from the Mayor, the Board of Supervisors, the Arts Commission, and the Director of Cultural Affairs.
F10: Promotion of the Collection as an attraction of the City is limited. Responses are requested from the Mayor, the Board of Supervisors, the Arts Commission, and the Director of Cultural Affairs. Where There’s Smoke…
F11: There is only a partially complete inventory of the Collection. Responses are requested from the Arts Commission and the Director of Cultural Affairs.
F12: No appraisal of the Collection, at its present value, has been undertaken. Responses are requested from the Arts Commission and the Director of Cultural Affairs.
F13: The inventory and cataloging function of the SFAC is delegated to at least a single paid staff member and two interns which is insufficient. Responses are requested from the Mayor, the Board of Supervisors, the Arts Commission, and the Director of Cultural Affairs.
F14: Public access to the Collection has diminished due to SFAC’s suspension of its art loan program to other City agencies and departments. Responses are requested from the Arts Commission and the Director of Cultural Affairs.
F15: Despite inadequate maintenance funding, commissioning and accessioning of new art continues under the Public Art Program. Responses are requested from the Arts Commission and the Director of Cultural Affairs.
F16: De-accessioning of art in the Collection is infrequent and underutilized. Responses are requested from the Arts Commission and the Director of Cultural Affairs.
F17: The maintenance budget for the Collection is grossly inadequate to the task of preservation of the Collection. Responses are requested from the Mayor, the Board of Supervisors, the Arts Commission, and the Director of Cultural Affairs.
F18: Art maintenance is more appropriately an operating rather than capital cost as it is a day-to-day responsibility of SFAC. Responses are requested from the Mayor, the Board of Supervisors, the City Administrator, the Controller, the Capital Planning Committee, the Arts Commission, and the Director of Cultural Affairs.
F19: Art maintenance is inappropriately treated as a capital expense by City government. Where There’s Smoke… 15 Responses are requested from the Mayor, the Board of Supervisors, the City Administrator, the Controller, the Capital Planning Committee, the Arts Commission, and the Director of Cultural Affairs.
F20: Without a clear legal mandate to do so, SFAC has assumed responsibility for maintaining art on Recreation and Park Department properties. Responses are requested from the Arts Commission, the Director of Cultural Affairs, the Director of Recreation and Park, and the Recreation and Park Commission.
F21: SFAC spends most of its current maintenance funding repairing works on Rec & Park property. Responses are requested from the Arts Commission, the Director of Cultural Affairs, the Director of Recreation and Park, and the Recreation and Park Commission. G. Recommendations
F22: The Cultural Centers are a primary responsibility of the Arts Commission under the Charter. Responses are requested from the Mayor, the Arts Commission, the Director of Cultural Affairs, the Executive Director of the Bayview Opera House, the Executive Director of the African American Art and Cultural Complex, the Executive Director of the Mission Cultural Center for Latino Arts, and the Executive Director of SOMArts.
F23: SFAC has not given the support and maintenance of the Cultural Centers the priority the Charter requires. Responses are requested from the Mayor, the Board of Supervisors, the Arts Commission, the Director of Cultural Affairs, the Executive Director of the Bayview Opera House, the Executive Director of the African American Art and Cultural Complex, the Executive Director of the Mission Cultural Center for Latino Arts, and the Executive Director of SOMArts. Where There’s Smoke… 19
F24: SFAC has not addressed the long-term funding, stability and safety needs of the Cultural Centers. Responses are requested from: the Mayor, the Board of Supervisors, the Arts Commission, the Director of Cultural Affairs, the Executive Director of the Bayview Opera House, the Executive Director of the African American Art and Cultural Complex, the Executive Director of the Mission Cultural Center for Latino Arts, and the Executive Director of SOMArts. B. Recommendations
F25: The SFAC routinely assigns new Commissioners to the Street Artists Committee due to the lack of interest of other Commissioners. Responses are requested from the Arts Commission, the Director of Cultural Affairs, and the Street Artists Program Manager.
F26: The Street Artists Program is a self-funding enterprise that is funded by fees from the Street Artists. Responses are requested from the Arts Commission, the Director of Cultural Affairs, and the Street Artists Program Manager.
F27: The District Attorney has failed to respond to Sunshine Complaint No. 11023. Responses are requested from the Mayor, Board of Supervisors, District Attorney, Sunshine Task Force, the Arts Commission, and the Director of Cultural Affairs. Where There’s Smoke… 23
F28: The Street Artists annual fees since 2000 have increased in large part due to the costs of defending the Program Manager for violations of the Sunshine ordinances from the Street Artists. Responses are requested from the Arts Commission, the Director of Cultural Affairs, City Attorney, the Controller, and Street Artists Market Managers.
F29: The Street Artists depend on volunteer managers for the bulk of on-site supervision and program operations. Responses are requested from the Arts Commission, the Director of Cultural Affairs, and the Street Artists Market Managers.
F30: The Street Artists Program Manager is currently under investigation by the DA for violations of the Sunshine ordinance. Response is requested from the District Attorney.
F31: There has been no current memorandum of understanding between SFAC and the Rec & Park Department concerning the use of Justin Herman Plaza since 1991. Responses are requested from the Arts Commission, the Director of Cultural Affairs, City Attorney, the Recreation and Park Commission, the Recreation and Park Director, and the Street Artists Market Managers.
F32: A Street Artist has never served as a Commissioner for SFAC. Responses are requested from the Mayor, the Arts Commission, the Director of Cultural Affairs and the Street Artists Market Managers.
F33: Selling spaces have declined from 433 in 2008 to 375-380 spaces currently. Responses are requested from the Arts Commission, the Director of the Street Artists Program, the Director of Cultural Affairs, and the Street Artists Market Managers. B. Recommendations
F34: For general operating and SFAC Gallery exhibition expenses, SFAC relies on public funds that are designated by Charter for “maintenance of a symphony orchestra....” Responses requested from the Mayor, the Board of Supervisors, the Controller, the City Attorney, the Arts Commission, and the Director of Cultural Affairs.
F35: Since 1935, SFAC has chosen the San Francisco Symphony as recipient of those funds. Responses are requested from the Mayor, the Board of Supervisors, the Controller, the City Attorney, the Arts Commission, and the Director of Cultural Affairs.
F36: SFAC is without legal or practical recourse if SFS revoked its annual contribution of 40% of those funds given to SFAC. Responses requested from the Mayor, the Board of Supervisors, the Controller, City Attorney, the Arts Commission, and the Director of Cultural Affairs.
F37: The manner in which SFAC funds its operations by a giveback donation of SFS monies creates, at the least, an appearance of fiscal impropriety and violates the intent of the 1935 Charter amendment. Responses requested from the Mayor, the Board of Supervisors, the Controller, City Attorney, the Arts Commission, and the Director of Cultural Affairs.
F38: GFTA funds the San Francisco Symphony for over $600,000 annually for operating expenses. Responses requested from the Mayor, the Board of Supervisors, the Controller, City Attorney, and the Director of Grants for the Arts.
F39: Until December 2011, SFAC was out of compliance with City and State regulations and Arts Commission policy governing the gifting of donated Symphony tickets to public officials and other organizations. Responses requested from the City Attorney, the Arts Commission, and the Director of Cultural Affairs. Where There’s Smoke… D. Recommendations
Additional Recommendations 24

Not linked to specific findings.

R1: To improve the governance of the department, increase the number of at-large Commissioners to eight members, through Charter amendment. Responses are requested from the Mayor, the Board of Supervisors, the Arts Commission, the Director of Cultural Affairs, and City Attorney. Where There’s Smoke… 9
R2: As an alternative, establish a Citizens Advisory Committee of seven members, appointed by the Mayor, to provide expert guidance in governance and administration, aid in non- governmental fundraising, and increase the community stature of the department. Responses are requested from the Mayor, the Board of Supervisors, the Arts Commission, and the Director of Cultural Affairs.
R3: Encourage the creation of a non-profit organization dedicated to raising funds to meet program and operational needs. Responses are requested from the Mayor, the Board of Supervisors, the Controller, City Attorney, the Arts Commission, and the Director of Cultural Affairs.
R4: Improve the orientation and training of Commissioners to provide them with a clear understanding of their administrative responsibilities and roles in budgeting, personnel management, city processes, and their role as ambassadors to the public to increase awareness of art opportunities in the community. Responses are requested from the Controller, Arts Commission, the Director of Cultural Affairs, and the Mayor’s Appointments Secretary.
R5: Furnish the means for each Commissioner to conduct an annual self-assessment to evaluate personal and commission performance in order to promote a focus on the full array of Commission responsibilities. Responses are requested from the Mayor, the Arts Commission, the Director of Cultural Affairs, and City Attorney.
R6: Update the SFAC website and materials to conform to current law and policy. Responses are requested from the Arts Commission, the Director of Cultural Affairs, and City Attorney. II. SFAC and the Civic Art Collection In the April 18, 2011 article published in the New York Times, Bay Citizen reporters described the management by the San Francisco Arts Commission of the 4,000-plus art objects in the San Francisco Civic Art Collection to be slipshod. The authors further asserted that a substantial part of the Collection was missing, lost, damaged or otherwise unaccounted for. The more lurid descriptions of neglect and losses to the Collection described in the Times article were not substantiated by the Jury’s investigation. Nonetheless, the Jury found a number of important issues involving the Collection. These issues require attention, action and leadership from the 10 Where There’s Smoke… Commission in obtaining resources and setting policy to preserve this valuable cultural asset of the City in the near and long term. One of the core obligations of SFAC, imposed upon it by Charter, is to: Approve the design and location of all works of art before they are acquired, transferred or sold by the City and County, or are placed upon or removed from City and County property, or are altered in any way; maintain and keep an inventory of works of art owned by the City and County; and maintain the works of art owned by the City and County...27 A collection inventory remains incomplete years after its initiation. Although the deadline for the completion is projected to be within the next eighteen months, this task is not a high priority for SFAC. From interviews and budget documents, the Jury learned that the SFAC only recently filled the collections manager position, after being vacant for at least five years. The Commission places a higher value on its Public Art Program (also known as the Art Enrichment Program), in the creation and accession of new pieces, and other programs than in conserving, maintaining, cataloguing, and exhibiting the works currently in the Collection. A. Collection Overview Under the Charter and the San Francisco Administrative Code, SFAC is mainly responsible for acquiring and “accessioning,” placing and maintaining all art in public buildings, public spaces, and in and on other City properties.28 The portion of the Collection at San Francisco International Airport is estimated to be worth $40 million. The generally accepted total value of the entire Collection is $90 million. The Collection ranges in size and scope from items of pottery and jewelry to public statuary and monuments to the massive sculptures found in front of the Main Library and the Hall of Justice. Pieces of the Collection can be found in the structures of public parking garages, as part of the doors and elevators of the Courthouse, in Union Square, and in patient rooms and public spaces at Laguna Honda Hospital. Art works have been loaned to museums and City agencies and departments for exhibition; all others not displayed or loaned are stored in confidential locations on City property. Values ascribed to individual works reflect only their worth at the time of acquisition. SFAC has not sought subsequent appraisals of the Collection. The Collection is not a well-publicized City attraction. An iPhone app has been created to guide the curious to Collection works in public spaces, but it is limited in scope and not complete. The Jury believes that the Collection deserves much greater promotion by SFAC than is currently done. SFAC’s website requires rebuilding, and staff has requested funds to hire an outside contractor for that purpose. Employing other means of promotion of, and education around, the Collection requires further exploration by SFAC. Where There’s Smoke… 11 B. Inventory There exists no current or complete inventory of the Collection. SFAC has undertaken the task of inventorying the Collection but, according to staff, the resources devoted to that task are not adequate for its expeditious accomplishment. Although the Jury was told that the inventory is to be completed in eighteen months, it is unclear what resources are committed to the task. Confusion among SFAC executives as to which staff members or even how many of them are assigned to the inventory raises doubts for the Jury as to the true level of SFAC’s commitment to the inventory project. To its credit, SFAC has obtained and maintains an industry-standard data program for the Collection, which, if kept current, will provide a reliable tracking system for this vast assemblage of City-owned art works. C. Collection Loan Program Previously SFAC administered a loan program of Collection pieces to various City departments, officeholders and executives for display in their facilities and offices.29 That program, according to the SFAC website, has been suspended indefinitely. Inventory controls supporting previous loans have been inadequate. Return or retrieval of loaned art has been unsystematic, and program rules not enforced. As an example, accurate records of art loaned to San Francisco General Hospital are not available. Tracking of loaned art is only partially computerized. D. Accession and De-accession A substantial portion of the SFAC budget, the Public Art – Art Enrichment Fund ($1,479,446 in the 2011-2012 Budget),30 is devoted to programs under which art is commissioned and accessioned. SFAC does possess the authority to sell or exchange art in the Collection when “it would be advantageous to the City and County....”31 Yet, there is no organized disposal or “de- accessioning” program in place to move pieces out of the Collection despite detailed provisions for doing so.32 Currently, de-accessioning only occurs when a piece becomes too difficult for SFAC to preserve or maintain. No process or policy exists to provide for disposition of works that are incompatible with the character of the Collection or otherwise surplus. E. Maintenance of Public Art SFAC has done an admirable job of finding and fostering art and artists in the City. What SFAC has not done is allocate or seek funds from the City adequate to maintain what it has acquired. The budget for FY2011/2012 maintenance and repair is $75,000.33 While this is nearly a one-third increase over the previous year, it is still woefully inadequate for the task. Most, if 12 Where There’s Smoke… not all, of the funds have already been expended, with the vast majority going for graffiti abatement. SFAC staff describes “industry” practice as allocating 1% of a collection’s value annually to maintenance and preservation. Other estimates of the costs to repair works already in the Collection have ranged from $1 million to $10 million. In lieu of public support, staff has resorted to seeking private funds to supplement the maintenance budget and in wresting contributions from other department budgets to preserve the Collection pieces benefitting their operations and attractions. SFAC now requires that gifts of art to the Collection be accompanied by a 20-year maintenance endowment. Art, monuments, and statuary on property belonging to Rec & Park may not be a direct maintenance responsibility of the SFAC. SFAC has been maintaining and repairing Rec & Park statuary and monuments for as long as can be remembered by both agencies’ staffs. SFAC does so without contribution or compensation from Rec & Park. Neither believes that Rec & Park has any responsibility for maintaining works of art (including statuary and sculptures) sited on their properties. In interviews, neither SFAC nor Rec & Park staff seems to be aware that art in the parks may be Rec & Park’s responsibility to maintain.34 There is a conflict in local law between the provisions of the Charter, as revised in 1996 at section 5.103.2, and the Administrative Code at section 2A-150.1(a). The Charter imposes a general duty on the SFAC to maintain all art belonging to the City and County. The Administrative Code, in a more recent amendment, carved out exceptions to the duty of SFAC to maintain all of the City’s art by excluding art on properties of the San Francisco Unified School District, the M.H. de Young Memorial Museum, the California Palace of the Legion of Honor, the California Academy of Sciences, and Recreation and Park Commission. The Charter is the constitution of the City and is generally the last word where it describes duties of City agencies. The Administrative Code and the other bodies of local law that make up the Municipal Code provide the “how” to the Charter’s “what” in City governance. The conflict between the Charter and the Administrative Code is, we believe, more apparent than real, regarding maintenance of statuary and monuments on Rec & Park properties. The duty to maintain its art in parks should rest with its owner - Rec & Park, as that burden was, as far as can be determined, placed later in time. The Jury further believes that this result is the more equitable, appropriate, and fiscally responsible interpretation of City law. Rec & Park, while clearly not currently well-funded, is a much larger agency with a significantly larger budget and non-governmental resources (through the San Francisco Parks Alliance, among others). SFAC is a much smaller agency with a miniscule discretionary General Fund budget. Most of the money in SFAC’s budget is committed to program grants before it is even appropriated by the Mayor and Board of Supervisors. Where There’s Smoke… 13 SFAC has assisted Rec & Park in repairing and maintaining art and statuary located on Rec & Park properties. Interviews informed the Jury that most of the $75,000 allocated for maintenance of the Civic Art Collection in the current (2011-2012) fiscal year was spent on a single, frequently defaced, monument in the Panhandle of Golden Gate Park. Bearing that cost is not fair to SFAC’s accomplishment of its larger mission; to preserve, conserve and maintain the entire Collection. It is not an equitable policy either. Rec & Park can choose to do nothing to protect its monuments and statuary with no financial consequence to its own budget. While SFAC may possess the expertise to maintain and conserve the works of art, large and small in the Collection, it chronically lacks the financial wherewithal to do so. If Rec & Park wants SFAC to continue to care for its works, it should pay for it from its own budget. Rec & Park is doing just that as it has agreed to pay SFAC $250,000 toward the restoration of the murals at Coit Tower - which still does not cover the full costs of repair. Full payment should be the standard for all work done by SFAC for Rec & Park’s art. SFAC is seeking a large increase in maintenance funds for the conservation and repair of the Civic Art Collection. The increases sought are still not adequate to the task. Art maintenance funds, for reasons not made clear to the Jury, are deemed to be capital maintenance expenses by the Mayor and Board of Supervisors and are subject to review and approval by the Capital Planning Committee. The Jury believes that maintenance of the Collection is more appropriately a normal operating expense of the SFAC as it executes its Charter mandates. The Civic Art Collection requires a dedicated stream of adequate funding not subject to the vagaries of capital expenditure procedures. GFTA/Hotel Tax Fund gives grants for operating expenses to a wide variety of public and private organizations to make San Francisco more attractive to visitors. If maintenance of the Collection is, as the Jury believes, an operating expense of the SFAC, GFTA/Hotel Tax Fund monies should be made available for the maintenance and conservation of this singular asset of the City. F. Findings
R7: The Collection Loan Program remain suspended until the inventory and appraisal of the Collection is complete, and a tracking system for loaned art is developed and in operation. Responses are requested from the Arts Commission and the Director of Cultural Affairs.
R8: Human and material resources adequate to the task be devoted to the rapid completion of the inventory, appraisal, and cataloging of the Collection. Responses are requested from the Mayor, the Board of Supervisors, the City Administrator, the Arts Commission, and the Director of Cultural Affairs.
R9: Re-designate maintenance and conservation of the Collection as an operating expense of the SFAC rather than a capital budget item. Responses are requested from the Mayor, the Board of Supervisors, the City Administrator, the Controller, the Capital Planning Committee, the Arts Commission, and the Director of Cultural Affairs.
R10: Redirect and dedicate $1 million, over two years, of the Grants for the Arts/Hotel Tax Fund on a one-time basis to the Arts Commission to fund the inventory, maintenance, storage, de-accessioning, exhibition and installation of the existing Collection located in the City, at San Francisco International Airport, and at other City properties. Responses are requested from the Mayor, the Board of Supervisors, the City Administrator, the Controller, the Arts Commission, and the Director of Cultural Affairs. Where There’s Smoke…
R11: Designate Hotel Tax Funds from the initial $1 million for the development of educational print, on-line and phone app materials to showcase the existing Civic Art Collection located in the City, at San Francisco International Airport, and at other City properties to make the Collection more accessible to City residents and visitors. Responses are requested from the Mayor, the Board of Supervisors, the City Administrator, the Controller, the Arts Commission, and the Director of Cultural Affairs.
R12: Designate Hotel Tax Fund monies of 1% of the value of the Collection (up to $900,000) on an annual basis for the maintenance and care of the Collection. Responses are requested from the Mayor, the Board of Supervisors, the City Administrator, the Controller, the Arts Commission, and the Director of Cultural Affairs.
R13: Clarify ownership and maintenance responsibilities for art and statuary on Rec & Park property. Responses are requested from the Mayor, the Board of Supervisors, City Attorney, the Arts Commission, the Director of Cultural Affairs, the Director of Recreation and Park, and the Recreation and Park Commission.
R14: Complete a SFAC - Rec & Park agreement to ensure compensation for maintenance of art in the City’s parks is adequate to support that task and does not impair conservation and maintenance elsewhere. Responses are requested from the Mayor, the Board of Supervisors, City Attorney, the Arts Commission, the Director of Cultural Affairs, the Director of Recreation and Park, and the Recreation and Park Commission. III. Neighborhood Cultural Centers In 1967, San Francisco became the first municipality in the nation to establish a Neighborhood Arts Program. Within SFAC, Community Arts and Education (CAE) supports the City’s four neighborhood and two virtual cultural centers in furthering cultural and community revitalization and development through grants to non-profit organizations. Currently, the brick- and-mortar neighborhood centers, located in underserved communities, include the African American Art and Cultural Complex (in the Western Addition), the Bayview Opera House, the Mission Cultural Center for Latino Arts, and SOMArts. The virtual centers, Queer Cultural Center and Asian Pacific Islander Cultural Center, are sub-grantees of SOMArts. General Fund money for CAE is supplemented by the Youth Arts Fund (Transit Advertising Funding), Hotel Tax Fund, GFTA, and work orders from the Library, Department of Public Works, and DCYF. CAE’s total FY2012 budget is $3.7 million of which $2.0 million or 54% goes directly to the Where There’s Smoke… 17 Cultural Centers. Over the years, this figure has flat-lined, despite increasing costs and more severe capital needs. The Cultural Centers act as community anchors and collectively provide free or low-cost arts classes and studio space for children, youth (as part of after-school and summer arts programs), and adults. The Centers also provide artist and curatorial residencies and free or low-cost venues for performances, exhibitions, and professional development services and other community organizations. They also provide technical services for fairs and festivals, case management services for “at risk” youth, and fiscal sponsorships for community artists and arts organizations. CAE authority lies in the Charter at section 5.103, which describes, among other requirements, Commission responsibility to: [p]romote a neighborhood arts program to encourage and support an active interest in the arts on a local and neighborhood level, assure that the City and County-owned community cultural centers remain open, accessible and vital contributors to the cultural love of the City and County, establish liaison between community groups and develop support for neighborhood artists and arts organizations.... Under “Cultural, Educational, and Recreational Appropriations” the Charter35 requires the Board of Supervisors to annually appropriate “[t]o the Arts Commission, for the City and County–owned Community Cultural Centers, an amount sufficient for the purpose of maintaining, operating, providing for the security and superintending of their facilities and grounds….” (Emphasis added.) Further, in each of the lease agreements for the Cultural Centers themselves, the City is obligated to “repair and maintain the structural portions of the Building….” The 2006 Arts Task Force report noted the City’s failure to meet its Charter responsibilities to support neighborhood arts. Some of its findings included: “the cultural centers … are in advanced states of neglect” and recommended that the City “develop and implement financing plans for long-overdue capital improvements, seismic upgrades, and life-safety upgrades to City-owned arts facilities” and the creation of “more substantial and stable support for the neighborhood Cultural Centers.” The City never fully instituted these recommendations. The City and County Capital Planning Committee lists over $100 million of facility needs for the Cultural Centers and their plan describes the current state of affairs as: Building deficiencies, seismic issues, and other needs remain unaddressed at the city's cultural centers. The severity of these facility needs, the cost of renovating the existing sites, and the possibility of relocating to other sites requires additional review and analysis.36 18 Where There’s Smoke… In recent years, some repairs and interior upgrades to floors, walls, and stages have been completed. Construction of ramps and renovation of bathrooms to meet ADA requirements has been undertaken. Repairs to heating and ventilating systems have been completed at some of the Centers. Funding for these repairs came from the Mayor’s Office on Disability, the American Recovery and Reinvestment Act through the Public Utilities Commission, the Capital Planning Committee, and a very small SFAC fund for facilities maintenance. Major needs such as roofing (particularly at the Mission Cultural Center), elevator repair, and seismic upgrades have not been done. In 2012, SFAC submitted FY13 and FY14 funding requests of $1,676,700 to the Capital Planning Program for improvements to the Cultural Centers. The Capital Planning Committee came back with recommended funding for $1,519,154. Cultural Center staff have also begun looking for capital improvement loans and grants from private sources. Year-to-year lease agreements at the Cultural Centers have hampered the ability of lessees to secure private, often multi-year, funding due to the uncertainties inherent in these short-term leases. Security is also a major concern, particularly in the immediate environment of the Bayview Opera House. Two separate incidents reported in the news, the shooting of a child nearby and an assault against a construction worker at the Opera House, have jeopardized the use of this Cultural Center as a venue for classes and events. Burglaries and vandalism have also occurred at the Centers. A. Findings
R15: SFAC hold public hearings about the Cultural Centers and their short- and long-term funding (for programs and facility maintenance), facility, and safety needs to develop an action plan to secure the Cultural Centers. Responses are requested from the Mayor, the Board of Supervisors, the Controller, City Attorney, the Arts Commission, the Director of Cultural Affairs, the Executive Director of the Bayview Opera House, the Executive Director of the African American Art and Cultural Complex, the Executive Director of the Mission Cultural Center for Latino Arts, and the Executive Director of SOMArts, and the Director of the Department of Children, Youth, and their Families, the Police Department, the Capital Planning Committee, and the Department of Public Works.
R16: SFAC enter long-term leases with their Cultural Center operators. Responses are requested from the Mayor, the City Attorney, the Arts Commission, the Director of Cultural Affairs, the Executive Director of the Bayview Opera House, the Executive Director of the African American Art and Cultural Complex, the Executive Director of the Mission Cultural Center for Latino Arts, and the Executive Director of SOMArts. IV. Street Artists Program The Street Arts Program (Program) arose from a 1972 political movement led by artists (specifically handicraft workers) who were being arrested for selling their hand-made goods illegally on the public sidewalks. They organized, brought their suggested program to the ballot with Proposition L in 1975, and achieved legitimacy by majority vote. The ordinances governing the Program are found in the San Francisco Police Code,37 under the rationale that the Street Artists’ activities are conducted on public property, streets, and sidewalks. There are currently about 400 licensed Street Artists paying $664 each in annual fees. This represents a 90% increase from 2000, compared to a Consumer Price Index increase of 34% during the same period. Current program revenue is approximately $262,000. This funds two full time administrative positions, Program overhead at SFAC, inspectors to enforce product policies, 20 Where There’s Smoke… legal costs and some other non-Program overhead costs at SFAC and the City. The Program does not rely on General Fund monies. Estimated annual contributions to the San Francisco economy from Street Artist sales is $2-3 million, generating approximately $175,000 to $262,500 in sales tax revenue to the City. Street Artists derive no other benefit from the City beyond the use of designated sidewalk space to sell their art. There are approximately 375-380 selling spaces, a decrease from 433 in 2008, accessible to artists at Fisherman’s Wharf, the Cliff House, the Union Square area/Downtown, Justin Herman Plaza, and the Castro. United Nations Plaza is not used by Street Artists because of crime. During the Holidays, from November 15 through January 15, more spaces are made available at the Union Square area/Downtown and Harvey Milk Plaza in the Castro. SFAC has published program policies, procedures and regulations in the “Bluebook” which is made available both in print and on-line at the SFAC website to new applicants and to the Commissioners. Prior to applying for a selling certificate from SFAC, applicants must obtain a business license from the City and have a current Resale License issued by the State of California. According to Program guidelines, Street Artists must make, create, and produce their own art and be its only on-site seller. Applicant art is then screened and certified by a committee of experts, who are appointed by the Mayor. After screening, applicants pay their license fee and are issued a certificate, which describes and limits the types of goods/crafts that the Artist is qualified to sell. At present, the Program certifies artists’ wares in 38 distinct categories of arts and crafts, from hand-made crafts to computer-enhanced photography. All Street Artists are self- employed and most make their living solely from sales as Program licensees. The Jury undertook the investigation of the Program when it received a citizen complaint on November 2, 2011. The 10-page complaint described past and present problems with the Street Artists Program Manager, the Arts Commission’s then-President and SFAC in general. During review of this complaint, the Jury discovered the following: ● An audit report issued by the Office of the Controller on July 12, 2011, cited a need for improvement of the Program’s internal controls and accounting practices. This audit found unjustified expenses allocated to the Program and concluded that the charges resulted in increased Street Artist certificate fees. ● In a June 28, 2011 report from the Sunshine Ordinance Task Force, it was alleged that the Program Manager had “willfully” violated two provisions of the Sunshine Ordinance38 in handling public records requests from two Street Artists. The Task Force also found that the Program Manager resorted to a practice known as “sand-bagging” the requestors, i.e., burying requested information in a huge volume of superfluous texts. In the end, the Task Force filed a petition with the Ethics Commission urging it to impose a fine and/or penalty on the Program Manager for the willful violations. Also, a “Notice of Failure to Comply with Order of Determination” (Complaint No. 11023) was filed with the District Attorney’s office for appropriate action on February 3, 2012. Where There’s Smoke… 21 ● Both legal expenses incurred due to the alleged misconduct of the Program Manager as well as copying expenses for requested documents were charged to the Street Artist Fund. These expenditures account for much of the recent fee increases, striking the Jury as unfair and possibly having a chilling effect on complaints against City staff. ● The Jury learned that a Street Artists Liaison Committee, originally formed in 2010, was terminated a year later by SFAC. Formal communications between the Street Artists and its parent committee were thus cut off. ● SFAC has never had a current or former Street Artist as a Commissioner. Jury interviews with staff, Commissioners, and Street Artists revealed a lack of regular inspections and enforcement of the rules by Program staff. SFAC considers the Program self- policing. The statement “they take care of themselves” was heard from Commissioners. It is routine for newly-appointed Commissioners to be assigned to the Street Artists subcommittee because of lack of interest from more senior Commissioners. This institutionalized neglect has real consequences. One consequence of that neglect is that, as estimated by practicing Street Artists, a quarter of items displayed do not meet the requirements for artist-made products. The Street Artists have formed their own volunteer management teams and elect Market Managers at Fisherman’s Wharf and Justin Herman Plaza. The Market Managers run a lottery for selling spaces, enforce product rules, communicate Street Artists’ concerns to the Program Manager, and generally keep the peace among group members. The Market Managers and lottery helpers are allowed first choice of selling spaces as compensation for their extra work in support of the Program. As other indicators of neglect and lack of interest in the Program, the Jury was told that SFAC makes no effort to promote the Program and is not allowed to use Street Artists fees to do so. Funds from other accounts have never been used for this purpose, although, we were told much later that an upcoming 40th Year celebration of the Program, originally not scheduled, will be funded by up to $12K from General Fund money. Also, according to our interviewees, very few new selling spaces have been developed at the initiative of SFAC. This task is not considered part of SFAC responsibility. Once the Board of Supervisors designates an area for Street Artists’ use,39 non-Street Artists cannot use the area for any other kind of sidewalk vending or street performance. Street Artists may, but rarely do, call upon the San Francisco Police Department to remove unlicensed vendors from designated Street Artists spaces. Beat officers are reluctant to take the time and trouble to process such violations and seem unfamiliar with Street Artists ordinances and regulations. The Market Manager tries instead to work with the non-certificated vendors and direct them away from the Street Artists’ spaces. There is no current memorandum of understanding between Rec & Park and SFAC for the use of Justin Herman Plaza, which is under Rec & Park’s domain. Rec & Park may lease Justin Herman Plaza for other commercial uses and does so with little notice to the Street Artists who 22 Where There’s Smoke… sell there. With the Plaza occupied by tenants of Rec & Park, the Street Artists are sometimes left to fend for themselves and lose significant business and income when displaced. Although Justin Herman Plaza has not yet been rented out during the upcoming America’s Cup races and events, Street Artists are justly afraid that they may be shut out from their usual venues during this prime event. A complicating factor is that a host of public and private entities manage the Embarcadero and adjacent public spaces. Rec & Park, the San Francisco Port Commission, the Department of Public Works, the Real Estate Division, and Boston Properties all claim interests in Justin Herman Plaza and its surrounds. In light of the above, the Jury questions whether SFAC is the best agency to administer the Street Artists Program. There are similar programs in other City departments, including Rec & Park and the Real Estate Division, both of which issue permits to street vendors for non-food items in flea and farmers’ markets. We discovered that the Real Estate Division program has on- site managers, a component missing in the SFAC program. The Jury also considered the Office of Small Business (OSB) as a potential home for the Street Artists who are, after all, small businesspersons. That agency’s mission is to “foster, promote, and retain small businesses in San Francisco”40 by marketing their contributions and developing assistance programs, among other initiatives. Rec & Park and the Real Estate Division expressed no interest in taking on the Street Artists. OSB appeared intrigued by the proposition and evinced a willingness to do the necessary work to help the Program succeed. The Program is a creature of ordinance and not the Charter. Its relocation would only require amendment of the Police Code to designate a new host department. A. Findings
R17: Move the Street Artists Program to the Office of Small Business. Responses are requested from the Mayor, Board of Supervisors, the Arts Commission, the Director of Cultural Affairs, the Executive Director of the Office of Small Business, the Small Business Commission, and the Street Artists Market Managers. Where There’s Smoke…
R18: The District Attorney respond to Sunshine Complaint No. 11023. Responses are requested from the Mayor, Board of Supervisors, District Attorney, Sunshine Task Force, Arts Commission, and the Director of Cultural Affairs.
R19: Legal expenses for the Sunshine Ordinance defense be paid from an account, other than the Street Artist Fund. Responses are requested from the Arts Commission, the Director of Cultural Affairs, City Attorney, and the Controller.
R20: Appoint a current or former Street Artist to whichever Commission oversees them. Responses are requested from the Mayor, the Executive Director of the Office of Small Business, the Small Business Commission, the Arts Commission, the Director of Cultural Affairs, and the Street Artists Market Managers.
R21: Develop new spaces for the Street Artists. Responses are requested from the Arts Commission, the Director of Cultural Affairs, and the Street Artists Market Managers. V. Symphony Fund The San Francisco Symphony (SFS) celebrates its centennial this year and from all signs is robust, successful and world-renowned. This was not the case in 1935 when the country was in the Great Depression and the Symphony was near bankruptcy. The voters of San Francisco, at the urging of the Board of Supervisors, agreed to tax themselves at a rate of one-half cent per $100 of assessed property valuation “for the purpose of maintaining a symphony orchestra.” That tax money was to be granted to SFAC to disburse for the stated purpose.41 The 1996 revision of the Charter retained that provision in section 16.106, subdivision 2, but lowered the levy to one- eighth of one-cent. That rate currently raises approximately $2 million per year. In election materials authorized in 1935 by the Board of Supervisors to promote this Amendment, it was stated: San Francisco’s sponsorship of cultural musical activities at admission prices within reach of the masses has become a fixed policy of the city government and the municipality has received national and international commendation for its attitude toward music during more than twenty years. Recently the effect of economic conditions has interfered with private endowments of major musical enterprises throughout the world, necessitating the addition of public funds to whatever private endowments Where There’s Smoke… 25 can be obtained. This Charter Amendment No. 3 is to provide sufficient financial backing to continue the major music educational enterprises which have added to San Francisco’s fame as a cultural center throughout the civilized world and particularly to guarantee the continuance of a symphony orchestra, including 85 expert musicians, which represents the axis around which all major musical activities of the community revolve.42 While investigating SFAC, the Jury discovered the existence of a multi-year Agreement between SFAC and SFS requiring the SFAC, pursuant to the Charter, to grant approximately $2 million per year to SFS. The Agreement provides for the performance of four series of 12 concerts each during its four-year period by SFS; the donation of 34 tickets for each series to SFAC; provision of an additional 20 tickets on an “as-available” basis; giving of 24 more tickets to the Mayor and Board of Supervisors; and, other ticket grants to SFAC for its Cultural Centers. Within the Agreement is a provision for a “Promised Contribution to Arts Commission” which is described as 40% of the tax allocation distributed to SFS under the Charter provision described above. In the course of its investigation, the Jury found that no person currently employed by either SFS or SFAC knew how or why this giveback provision of the Agreement came to be. SFS personnel, solely as a matter of oral history, recall that prior to 1994, SFS gifted SFAC with a portion of the ticket revenues from some concert series “co-produced” by SFS and SFAC. In 1994, SFS and SFAC executed the first of these tax giveback agreements. The current Agreement runs from 2010 through 2014. SFAC and its counsel acknowledge that the donation provision of the current Agreement is entirely a gift and is revocable at the pleasure of SFS. SFAC personnel described dire consequences should that SFS revoke that gift as it is relied upon for a substantial part of their general operating budget and to fund exhibitions at the SFAC Gallery. The concert ticket provisions of the Agreement are also shrouded in the mists of time. Distribution of free tickets to public agencies and officials is subject to regulation by the Fair Political Practices Commission (FPPC) of the State of California.43 Once SFAC receives tickets to SFS events it must account for them and publish that accounting on its website. SFAC failed to start doing so until December 2011, although it did adopt a ticket policy in November of 2009 as was required by State regulation. How thorough that accounting is remains questionable. A. Charter Obligation of the SFAC to Support a Symphony Orchestra Since 1935,44 SFAC has received property tax revenues for the maintenance of a symphony orchestra and has disbursed those monies to the SFS. As property values have climbed, the revenues received and distributed have grown apace. The current amount is just under $2 million in the current fiscal year. The Charter does not provide for any other use of these revenues, including any requirement for a particular number of concert programs. The SFS has always 26 Where There’s Smoke… been the recipient of the tax revenues earmarked “to maintain a symphony orchestra” and disbursed to it by SFAC. SFS, a private non-profit organization, has a current budget in excess of $67 million. It provides more than 220 concerts per year in a variety of venues but primarily at Davies Symphony Hall, a City-owned building managed by the War Memorial Commission. In contrast, the current budget of SFAC amounts to a little over $10 million. On top of the money given to SFS from property tax revenues, GFTA awards the Symphony approximately $600,000 for operating expenses. B. San Francisco Symphony Donations to the Arts Commission The Agreement between SFS and SFAC binds the Symphony to provide twelve (12) concerts per year, provide free tickets to SFAC, the Mayor, the Board of Supervisors, and designee sub- organizations under the SFAC. In that Agreement, SFS promises to donate 40% of the property tax money it receives for its maintenance to SFAC for “use for any Arts Commission purpose....” There is no ordinance or other local law governing the use or redistribution of the money received by SFAC, given to SFS, and then given back to SFAC for non-symphony orchestra purposes. The gifted money is cryptically described in the current SFAC budget45 as “Other Non-operating Revenue.” SFAC does nothing that could or would qualify as consideration or compensation for the approximately $800,000 that SFS contributes back to it under the Agreement. SFS could decide to decline to give that money back to SFAC without legal consequence. Due to its status as a gift, nearly 8% ($800,000) of SFAC’s $10 million budget is therefore subject to the whim and generosity of a non-governmental agency. The provision of free tickets by SFS to SFAC is described in detail in section 5E.(1-4) of the Agreement. FPPC regulations require identification of persons or organizations receiving donated tickets from public agencies; disclosure of the purpose for the donation; and, whether or not the recipient will declare the ticket as income. There are also recordkeeping and publication requirements. SFAC did adopt the required ticket policy in November of 2009, but it was not actually implemented until December of 2011, after a question was raised by the Jury regarding the practice. The completeness and reliability of current reporting by SFAC is made suspect by the absence of any past accounting for free tickets received from SFS. Staff at SFAC is not knowledgeable about their own ticket policy and its reporting requirements. Where There’s Smoke… 27 C. Findings
R22: The Arts Commission/Symphony Agreement comply with the intent of the Charter, and the full amount of the tax revenues go toward Symphony operating expenses. Responses requested from the Mayor, the Board of Supervisors, the Controller, City Attorney, the Arts Commission, and the Director of Cultural Affairs.
R23: Redirect Hotel Tax Fund money allocated to the SFS by GFTA to the SFAC. Responses requested from the Mayor, the Board of Supervisors, the Controller, the Arts Commission, the Director of Cultural Affairs, and the Director of Grants for the Arts.
R24: SFAC properly report the disposition of the concert tickets given to it by SFS in compliance with City and State regulations. Responses requested from the City Attorney, the Arts Commission, and the Director of Cultural Affairs.
Findings & Recommendations 39 findings
F1: The City, through SFAC and GFTA, devotes public resources to art and cultural programs in more generous amounts, per capita, than any other municipality in the United States. Responses are requested from the Mayor, the Board of Supervisors, Director of Grant for the Arts, the Arts Commission, and the Director of Cultural Affairs. Where There’s Smoke…
F2: SFAC Commissioners have not taken responsibility to adequately ensure administrative excellence in the department they govern. Responses are requested from the Mayor and the Arts Commission.
F3: Commissioners focus on programs at the expense of general administration and the larger interests of the public. Response is requested from the Arts Commission.
F4: SFAC has not developed materials that create awareness among the general public of the array of art opportunities available to them. Responses are requested from the Arts Commission and the Director of Cultural Affairs.
F5: SFAC has not created a high-profile community identity for itself as an important contributor to San Francisco’s cultural heritage. Responses are requested from the Arts Commission, the Fine Arts Museums, California Academy of Sciences, and the War Memorial and Performing Arts Center Commission.
F6: SFAC has only made a limited effort at fundraising. Responses are requested from the Arts Commission and the Director of Cultural Affairs.
F7: As a particularly community-oriented government agency, SFAC office practices need substantial improvement. Responses are requested from the Arts Commission and the Director of Cultural Affairs.
F8: SFAC’s website and published materials are out-of-date. Responses are requested from the Arts Commission, the Director of Cultural Affairs, and City Attorney. B. Recommendations
F9: The Civic Art Collection is a vast assemblage of tangible art and artifacts, representing a substantial cultural and financial asset of the City and County. Responses are requested from the Mayor, the Board of Supervisors, the Arts Commission, and the Director of Cultural Affairs.
F10: Promotion of the Collection as an attraction of the City is limited. Responses are requested from the Mayor, the Board of Supervisors, the Arts Commission, and the Director of Cultural Affairs. Where There’s Smoke…
F11: There is only a partially complete inventory of the Collection. Responses are requested from the Arts Commission and the Director of Cultural Affairs.
F12: No appraisal of the Collection, at its present value, has been undertaken. Responses are requested from the Arts Commission and the Director of Cultural Affairs.
F13: The inventory and cataloging function of the SFAC is delegated to at least a single paid staff member and two interns which is insufficient. Responses are requested from the Mayor, the Board of Supervisors, the Arts Commission, and the Director of Cultural Affairs.
F14: Public access to the Collection has diminished due to SFAC’s suspension of its art loan program to other City agencies and departments. Responses are requested from the Arts Commission and the Director of Cultural Affairs.
F15: Despite inadequate maintenance funding, commissioning and accessioning of new art continues under the Public Art Program. Responses are requested from the Arts Commission and the Director of Cultural Affairs.
F16: De-accessioning of art in the Collection is infrequent and underutilized. Responses are requested from the Arts Commission and the Director of Cultural Affairs.
F17: The maintenance budget for the Collection is grossly inadequate to the task of preservation of the Collection. Responses are requested from the Mayor, the Board of Supervisors, the Arts Commission, and the Director of Cultural Affairs.
F18: Art maintenance is more appropriately an operating rather than capital cost as it is a day-to-day responsibility of SFAC. Responses are requested from the Mayor, the Board of Supervisors, the City Administrator, the Controller, the Capital Planning Committee, the Arts Commission, and the Director of Cultural Affairs.
F19: Art maintenance is inappropriately treated as a capital expense by City government. Where There’s Smoke… 15 Responses are requested from the Mayor, the Board of Supervisors, the City Administrator, the Controller, the Capital Planning Committee, the Arts Commission, and the Director of Cultural Affairs.
F20: Without a clear legal mandate to do so, SFAC has assumed responsibility for maintaining art on Recreation and Park Department properties. Responses are requested from the Arts Commission, the Director of Cultural Affairs, the Director of Recreation and Park, and the Recreation and Park Commission.
F21: SFAC spends most of its current maintenance funding repairing works on Rec & Park property. Responses are requested from the Arts Commission, the Director of Cultural Affairs, the Director of Recreation and Park, and the Recreation and Park Commission. G. Recommendations
F22: The Cultural Centers are a primary responsibility of the Arts Commission under the Charter. Responses are requested from the Mayor, the Arts Commission, the Director of Cultural Affairs, the Executive Director of the Bayview Opera House, the Executive Director of the African American Art and Cultural Complex, the Executive Director of the Mission Cultural Center for Latino Arts, and the Executive Director of SOMArts.
F23: SFAC has not given the support and maintenance of the Cultural Centers the priority the Charter requires. Responses are requested from the Mayor, the Board of Supervisors, the Arts Commission, the Director of Cultural Affairs, the Executive Director of the Bayview Opera House, the Executive Director of the African American Art and Cultural Complex, the Executive Director of the Mission Cultural Center for Latino Arts, and the Executive Director of SOMArts. Where There’s Smoke… 19
F24: SFAC has not addressed the long-term funding, stability and safety needs of the Cultural Centers. Responses are requested from: the Mayor, the Board of Supervisors, the Arts Commission, the Director of Cultural Affairs, the Executive Director of the Bayview Opera House, the Executive Director of the African American Art and Cultural Complex, the Executive Director of the Mission Cultural Center for Latino Arts, and the Executive Director of SOMArts. B. Recommendations
F25: The SFAC routinely assigns new Commissioners to the Street Artists Committee due to the lack of interest of other Commissioners. Responses are requested from the Arts Commission, the Director of Cultural Affairs, and the Street Artists Program Manager.
F26: The Street Artists Program is a self-funding enterprise that is funded by fees from the Street Artists. Responses are requested from the Arts Commission, the Director of Cultural Affairs, and the Street Artists Program Manager.
F27: The District Attorney has failed to respond to Sunshine Complaint No. 11023. Responses are requested from the Mayor, Board of Supervisors, District Attorney, Sunshine Task Force, the Arts Commission, and the Director of Cultural Affairs. Where There’s Smoke… 23
F28: The Street Artists annual fees since 2000 have increased in large part due to the costs of defending the Program Manager for violations of the Sunshine ordinances from the Street Artists. Responses are requested from the Arts Commission, the Director of Cultural Affairs, City Attorney, the Controller, and Street Artists Market Managers.
F29: The Street Artists depend on volunteer managers for the bulk of on-site supervision and program operations. Responses are requested from the Arts Commission, the Director of Cultural Affairs, and the Street Artists Market Managers.
F30: The Street Artists Program Manager is currently under investigation by the DA for violations of the Sunshine ordinance. Response is requested from the District Attorney.
F31: There has been no current memorandum of understanding between SFAC and the Rec & Park Department concerning the use of Justin Herman Plaza since 1991. Responses are requested from the Arts Commission, the Director of Cultural Affairs, City Attorney, the Recreation and Park Commission, the Recreation and Park Director, and the Street Artists Market Managers.
F32: A Street Artist has never served as a Commissioner for SFAC. Responses are requested from the Mayor, the Arts Commission, the Director of Cultural Affairs and the Street Artists Market Managers.
F33: Selling spaces have declined from 433 in 2008 to 375-380 spaces currently. Responses are requested from the Arts Commission, the Director of the Street Artists Program, the Director of Cultural Affairs, and the Street Artists Market Managers. B. Recommendations
F34: For general operating and SFAC Gallery exhibition expenses, SFAC relies on public funds that are designated by Charter for “maintenance of a symphony orchestra....” Responses requested from the Mayor, the Board of Supervisors, the Controller, the City Attorney, the Arts Commission, and the Director of Cultural Affairs.
F35: Since 1935, SFAC has chosen the San Francisco Symphony as recipient of those funds. Responses are requested from the Mayor, the Board of Supervisors, the Controller, the City Attorney, the Arts Commission, and the Director of Cultural Affairs.
F36: SFAC is without legal or practical recourse if SFS revoked its annual contribution of 40% of those funds given to SFAC. Responses requested from the Mayor, the Board of Supervisors, the Controller, City Attorney, the Arts Commission, and the Director of Cultural Affairs.
F37: The manner in which SFAC funds its operations by a giveback donation of SFS monies creates, at the least, an appearance of fiscal impropriety and violates the intent of the 1935 Charter amendment. Responses requested from the Mayor, the Board of Supervisors, the Controller, City Attorney, the Arts Commission, and the Director of Cultural Affairs.
F38: GFTA funds the San Francisco Symphony for over $600,000 annually for operating expenses. Responses requested from the Mayor, the Board of Supervisors, the Controller, City Attorney, and the Director of Grants for the Arts.
F39: Until December 2011, SFAC was out of compliance with City and State regulations and Arts Commission policy governing the gifting of donated Symphony tickets to public officials and other organizations. Responses requested from the City Attorney, the Arts Commission, and the Director of Cultural Affairs. Where There’s Smoke… D. Recommendations
Additional Recommendations 24

Not linked to specific findings.

R1: To improve the governance of the department, increase the number of at-large Commissioners to eight members, through Charter amendment. Responses are requested from the Mayor, the Board of Supervisors, the Arts Commission, the Director of Cultural Affairs, and City Attorney. Where There’s Smoke… 9
R2: As an alternative, establish a Citizens Advisory Committee of seven members, appointed by the Mayor, to provide expert guidance in governance and administration, aid in non- governmental fundraising, and increase the community stature of the department. Responses are requested from the Mayor, the Board of Supervisors, the Arts Commission, and the Director of Cultural Affairs.
R3: Encourage the creation of a non-profit organization dedicated to raising funds to meet program and operational needs. Responses are requested from the Mayor, the Board of Supervisors, the Controller, City Attorney, the Arts Commission, and the Director of Cultural Affairs.
R4: Improve the orientation and training of Commissioners to provide them with a clear understanding of their administrative responsibilities and roles in budgeting, personnel management, city processes, and their role as ambassadors to the public to increase awareness of art opportunities in the community. Responses are requested from the Controller, Arts Commission, the Director of Cultural Affairs, and the Mayor’s Appointments Secretary.
R5: Furnish the means for each Commissioner to conduct an annual self-assessment to evaluate personal and commission performance in order to promote a focus on the full array of Commission responsibilities. Responses are requested from the Mayor, the Arts Commission, the Director of Cultural Affairs, and City Attorney.
R6: Update the SFAC website and materials to conform to current law and policy. Responses are requested from the Arts Commission, the Director of Cultural Affairs, and City Attorney. II. SFAC and the Civic Art Collection In the April 18, 2011 article published in the New York Times, Bay Citizen reporters described the management by the San Francisco Arts Commission of the 4,000-plus art objects in the San Francisco Civic Art Collection to be slipshod. The authors further asserted that a substantial part of the Collection was missing, lost, damaged or otherwise unaccounted for. The more lurid descriptions of neglect and losses to the Collection described in the Times article were not substantiated by the Jury’s investigation. Nonetheless, the Jury found a number of important issues involving the Collection. These issues require attention, action and leadership from the 10 Where There’s Smoke… Commission in obtaining resources and setting policy to preserve this valuable cultural asset of the City in the near and long term. One of the core obligations of SFAC, imposed upon it by Charter, is to: Approve the design and location of all works of art before they are acquired, transferred or sold by the City and County, or are placed upon or removed from City and County property, or are altered in any way; maintain and keep an inventory of works of art owned by the City and County; and maintain the works of art owned by the City and County...27 A collection inventory remains incomplete years after its initiation. Although the deadline for the completion is projected to be within the next eighteen months, this task is not a high priority for SFAC. From interviews and budget documents, the Jury learned that the SFAC only recently filled the collections manager position, after being vacant for at least five years. The Commission places a higher value on its Public Art Program (also known as the Art Enrichment Program), in the creation and accession of new pieces, and other programs than in conserving, maintaining, cataloguing, and exhibiting the works currently in the Collection. A. Collection Overview Under the Charter and the San Francisco Administrative Code, SFAC is mainly responsible for acquiring and “accessioning,” placing and maintaining all art in public buildings, public spaces, and in and on other City properties.28 The portion of the Collection at San Francisco International Airport is estimated to be worth $40 million. The generally accepted total value of the entire Collection is $90 million. The Collection ranges in size and scope from items of pottery and jewelry to public statuary and monuments to the massive sculptures found in front of the Main Library and the Hall of Justice. Pieces of the Collection can be found in the structures of public parking garages, as part of the doors and elevators of the Courthouse, in Union Square, and in patient rooms and public spaces at Laguna Honda Hospital. Art works have been loaned to museums and City agencies and departments for exhibition; all others not displayed or loaned are stored in confidential locations on City property. Values ascribed to individual works reflect only their worth at the time of acquisition. SFAC has not sought subsequent appraisals of the Collection. The Collection is not a well-publicized City attraction. An iPhone app has been created to guide the curious to Collection works in public spaces, but it is limited in scope and not complete. The Jury believes that the Collection deserves much greater promotion by SFAC than is currently done. SFAC’s website requires rebuilding, and staff has requested funds to hire an outside contractor for that purpose. Employing other means of promotion of, and education around, the Collection requires further exploration by SFAC. Where There’s Smoke… 11 B. Inventory There exists no current or complete inventory of the Collection. SFAC has undertaken the task of inventorying the Collection but, according to staff, the resources devoted to that task are not adequate for its expeditious accomplishment. Although the Jury was told that the inventory is to be completed in eighteen months, it is unclear what resources are committed to the task. Confusion among SFAC executives as to which staff members or even how many of them are assigned to the inventory raises doubts for the Jury as to the true level of SFAC’s commitment to the inventory project. To its credit, SFAC has obtained and maintains an industry-standard data program for the Collection, which, if kept current, will provide a reliable tracking system for this vast assemblage of City-owned art works. C. Collection Loan Program Previously SFAC administered a loan program of Collection pieces to various City departments, officeholders and executives for display in their facilities and offices.29 That program, according to the SFAC website, has been suspended indefinitely. Inventory controls supporting previous loans have been inadequate. Return or retrieval of loaned art has been unsystematic, and program rules not enforced. As an example, accurate records of art loaned to San Francisco General Hospital are not available. Tracking of loaned art is only partially computerized. D. Accession and De-accession A substantial portion of the SFAC budget, the Public Art – Art Enrichment Fund ($1,479,446 in the 2011-2012 Budget),30 is devoted to programs under which art is commissioned and accessioned. SFAC does possess the authority to sell or exchange art in the Collection when “it would be advantageous to the City and County....”31 Yet, there is no organized disposal or “de- accessioning” program in place to move pieces out of the Collection despite detailed provisions for doing so.32 Currently, de-accessioning only occurs when a piece becomes too difficult for SFAC to preserve or maintain. No process or policy exists to provide for disposition of works that are incompatible with the character of the Collection or otherwise surplus. E. Maintenance of Public Art SFAC has done an admirable job of finding and fostering art and artists in the City. What SFAC has not done is allocate or seek funds from the City adequate to maintain what it has acquired. The budget for FY2011/2012 maintenance and repair is $75,000.33 While this is nearly a one-third increase over the previous year, it is still woefully inadequate for the task. Most, if 12 Where There’s Smoke… not all, of the funds have already been expended, with the vast majority going for graffiti abatement. SFAC staff describes “industry” practice as allocating 1% of a collection’s value annually to maintenance and preservation. Other estimates of the costs to repair works already in the Collection have ranged from $1 million to $10 million. In lieu of public support, staff has resorted to seeking private funds to supplement the maintenance budget and in wresting contributions from other department budgets to preserve the Collection pieces benefitting their operations and attractions. SFAC now requires that gifts of art to the Collection be accompanied by a 20-year maintenance endowment. Art, monuments, and statuary on property belonging to Rec & Park may not be a direct maintenance responsibility of the SFAC. SFAC has been maintaining and repairing Rec & Park statuary and monuments for as long as can be remembered by both agencies’ staffs. SFAC does so without contribution or compensation from Rec & Park. Neither believes that Rec & Park has any responsibility for maintaining works of art (including statuary and sculptures) sited on their properties. In interviews, neither SFAC nor Rec & Park staff seems to be aware that art in the parks may be Rec & Park’s responsibility to maintain.34 There is a conflict in local law between the provisions of the Charter, as revised in 1996 at section 5.103.2, and the Administrative Code at section 2A-150.1(a). The Charter imposes a general duty on the SFAC to maintain all art belonging to the City and County. The Administrative Code, in a more recent amendment, carved out exceptions to the duty of SFAC to maintain all of the City’s art by excluding art on properties of the San Francisco Unified School District, the M.H. de Young Memorial Museum, the California Palace of the Legion of Honor, the California Academy of Sciences, and Recreation and Park Commission. The Charter is the constitution of the City and is generally the last word where it describes duties of City agencies. The Administrative Code and the other bodies of local law that make up the Municipal Code provide the “how” to the Charter’s “what” in City governance. The conflict between the Charter and the Administrative Code is, we believe, more apparent than real, regarding maintenance of statuary and monuments on Rec & Park properties. The duty to maintain its art in parks should rest with its owner - Rec & Park, as that burden was, as far as can be determined, placed later in time. The Jury further believes that this result is the more equitable, appropriate, and fiscally responsible interpretation of City law. Rec & Park, while clearly not currently well-funded, is a much larger agency with a significantly larger budget and non-governmental resources (through the San Francisco Parks Alliance, among others). SFAC is a much smaller agency with a miniscule discretionary General Fund budget. Most of the money in SFAC’s budget is committed to program grants before it is even appropriated by the Mayor and Board of Supervisors. Where There’s Smoke… 13 SFAC has assisted Rec & Park in repairing and maintaining art and statuary located on Rec & Park properties. Interviews informed the Jury that most of the $75,000 allocated for maintenance of the Civic Art Collection in the current (2011-2012) fiscal year was spent on a single, frequently defaced, monument in the Panhandle of Golden Gate Park. Bearing that cost is not fair to SFAC’s accomplishment of its larger mission; to preserve, conserve and maintain the entire Collection. It is not an equitable policy either. Rec & Park can choose to do nothing to protect its monuments and statuary with no financial consequence to its own budget. While SFAC may possess the expertise to maintain and conserve the works of art, large and small in the Collection, it chronically lacks the financial wherewithal to do so. If Rec & Park wants SFAC to continue to care for its works, it should pay for it from its own budget. Rec & Park is doing just that as it has agreed to pay SFAC $250,000 toward the restoration of the murals at Coit Tower - which still does not cover the full costs of repair. Full payment should be the standard for all work done by SFAC for Rec & Park’s art. SFAC is seeking a large increase in maintenance funds for the conservation and repair of the Civic Art Collection. The increases sought are still not adequate to the task. Art maintenance funds, for reasons not made clear to the Jury, are deemed to be capital maintenance expenses by the Mayor and Board of Supervisors and are subject to review and approval by the Capital Planning Committee. The Jury believes that maintenance of the Collection is more appropriately a normal operating expense of the SFAC as it executes its Charter mandates. The Civic Art Collection requires a dedicated stream of adequate funding not subject to the vagaries of capital expenditure procedures. GFTA/Hotel Tax Fund gives grants for operating expenses to a wide variety of public and private organizations to make San Francisco more attractive to visitors. If maintenance of the Collection is, as the Jury believes, an operating expense of the SFAC, GFTA/Hotel Tax Fund monies should be made available for the maintenance and conservation of this singular asset of the City. F. Findings
R7: The Collection Loan Program remain suspended until the inventory and appraisal of the Collection is complete, and a tracking system for loaned art is developed and in operation. Responses are requested from the Arts Commission and the Director of Cultural Affairs.
R8: Human and material resources adequate to the task be devoted to the rapid completion of the inventory, appraisal, and cataloging of the Collection. Responses are requested from the Mayor, the Board of Supervisors, the City Administrator, the Arts Commission, and the Director of Cultural Affairs.
R9: Re-designate maintenance and conservation of the Collection as an operating expense of the SFAC rather than a capital budget item. Responses are requested from the Mayor, the Board of Supervisors, the City Administrator, the Controller, the Capital Planning Committee, the Arts Commission, and the Director of Cultural Affairs.
R10: Redirect and dedicate $1 million, over two years, of the Grants for the Arts/Hotel Tax Fund on a one-time basis to the Arts Commission to fund the inventory, maintenance, storage, de-accessioning, exhibition and installation of the existing Collection located in the City, at San Francisco International Airport, and at other City properties. Responses are requested from the Mayor, the Board of Supervisors, the City Administrator, the Controller, the Arts Commission, and the Director of Cultural Affairs. Where There’s Smoke…
R11: Designate Hotel Tax Funds from the initial $1 million for the development of educational print, on-line and phone app materials to showcase the existing Civic Art Collection located in the City, at San Francisco International Airport, and at other City properties to make the Collection more accessible to City residents and visitors. Responses are requested from the Mayor, the Board of Supervisors, the City Administrator, the Controller, the Arts Commission, and the Director of Cultural Affairs.
R12: Designate Hotel Tax Fund monies of 1% of the value of the Collection (up to $900,000) on an annual basis for the maintenance and care of the Collection. Responses are requested from the Mayor, the Board of Supervisors, the City Administrator, the Controller, the Arts Commission, and the Director of Cultural Affairs.
R13: Clarify ownership and maintenance responsibilities for art and statuary on Rec & Park property. Responses are requested from the Mayor, the Board of Supervisors, City Attorney, the Arts Commission, the Director of Cultural Affairs, the Director of Recreation and Park, and the Recreation and Park Commission.
R14: Complete a SFAC - Rec & Park agreement to ensure compensation for maintenance of art in the City’s parks is adequate to support that task and does not impair conservation and maintenance elsewhere. Responses are requested from the Mayor, the Board of Supervisors, City Attorney, the Arts Commission, the Director of Cultural Affairs, the Director of Recreation and Park, and the Recreation and Park Commission. III. Neighborhood Cultural Centers In 1967, San Francisco became the first municipality in the nation to establish a Neighborhood Arts Program. Within SFAC, Community Arts and Education (CAE) supports the City’s four neighborhood and two virtual cultural centers in furthering cultural and community revitalization and development through grants to non-profit organizations. Currently, the brick- and-mortar neighborhood centers, located in underserved communities, include the African American Art and Cultural Complex (in the Western Addition), the Bayview Opera House, the Mission Cultural Center for Latino Arts, and SOMArts. The virtual centers, Queer Cultural Center and Asian Pacific Islander Cultural Center, are sub-grantees of SOMArts. General Fund money for CAE is supplemented by the Youth Arts Fund (Transit Advertising Funding), Hotel Tax Fund, GFTA, and work orders from the Library, Department of Public Works, and DCYF. CAE’s total FY2012 budget is $3.7 million of which $2.0 million or 54% goes directly to the Where There’s Smoke… 17 Cultural Centers. Over the years, this figure has flat-lined, despite increasing costs and more severe capital needs. The Cultural Centers act as community anchors and collectively provide free or low-cost arts classes and studio space for children, youth (as part of after-school and summer arts programs), and adults. The Centers also provide artist and curatorial residencies and free or low-cost venues for performances, exhibitions, and professional development services and other community organizations. They also provide technical services for fairs and festivals, case management services for “at risk” youth, and fiscal sponsorships for community artists and arts organizations. CAE authority lies in the Charter at section 5.103, which describes, among other requirements, Commission responsibility to: [p]romote a neighborhood arts program to encourage and support an active interest in the arts on a local and neighborhood level, assure that the City and County-owned community cultural centers remain open, accessible and vital contributors to the cultural love of the City and County, establish liaison between community groups and develop support for neighborhood artists and arts organizations.... Under “Cultural, Educational, and Recreational Appropriations” the Charter35 requires the Board of Supervisors to annually appropriate “[t]o the Arts Commission, for the City and County–owned Community Cultural Centers, an amount sufficient for the purpose of maintaining, operating, providing for the security and superintending of their facilities and grounds….” (Emphasis added.) Further, in each of the lease agreements for the Cultural Centers themselves, the City is obligated to “repair and maintain the structural portions of the Building….” The 2006 Arts Task Force report noted the City’s failure to meet its Charter responsibilities to support neighborhood arts. Some of its findings included: “the cultural centers … are in advanced states of neglect” and recommended that the City “develop and implement financing plans for long-overdue capital improvements, seismic upgrades, and life-safety upgrades to City-owned arts facilities” and the creation of “more substantial and stable support for the neighborhood Cultural Centers.” The City never fully instituted these recommendations. The City and County Capital Planning Committee lists over $100 million of facility needs for the Cultural Centers and their plan describes the current state of affairs as: Building deficiencies, seismic issues, and other needs remain unaddressed at the city's cultural centers. The severity of these facility needs, the cost of renovating the existing sites, and the possibility of relocating to other sites requires additional review and analysis.36 18 Where There’s Smoke… In recent years, some repairs and interior upgrades to floors, walls, and stages have been completed. Construction of ramps and renovation of bathrooms to meet ADA requirements has been undertaken. Repairs to heating and ventilating systems have been completed at some of the Centers. Funding for these repairs came from the Mayor’s Office on Disability, the American Recovery and Reinvestment Act through the Public Utilities Commission, the Capital Planning Committee, and a very small SFAC fund for facilities maintenance. Major needs such as roofing (particularly at the Mission Cultural Center), elevator repair, and seismic upgrades have not been done. In 2012, SFAC submitted FY13 and FY14 funding requests of $1,676,700 to the Capital Planning Program for improvements to the Cultural Centers. The Capital Planning Committee came back with recommended funding for $1,519,154. Cultural Center staff have also begun looking for capital improvement loans and grants from private sources. Year-to-year lease agreements at the Cultural Centers have hampered the ability of lessees to secure private, often multi-year, funding due to the uncertainties inherent in these short-term leases. Security is also a major concern, particularly in the immediate environment of the Bayview Opera House. Two separate incidents reported in the news, the shooting of a child nearby and an assault against a construction worker at the Opera House, have jeopardized the use of this Cultural Center as a venue for classes and events. Burglaries and vandalism have also occurred at the Centers. A. Findings
R15: SFAC hold public hearings about the Cultural Centers and their short- and long-term funding (for programs and facility maintenance), facility, and safety needs to develop an action plan to secure the Cultural Centers. Responses are requested from the Mayor, the Board of Supervisors, the Controller, City Attorney, the Arts Commission, the Director of Cultural Affairs, the Executive Director of the Bayview Opera House, the Executive Director of the African American Art and Cultural Complex, the Executive Director of the Mission Cultural Center for Latino Arts, and the Executive Director of SOMArts, and the Director of the Department of Children, Youth, and their Families, the Police Department, the Capital Planning Committee, and the Department of Public Works.
R16: SFAC enter long-term leases with their Cultural Center operators. Responses are requested from the Mayor, the City Attorney, the Arts Commission, the Director of Cultural Affairs, the Executive Director of the Bayview Opera House, the Executive Director of the African American Art and Cultural Complex, the Executive Director of the Mission Cultural Center for Latino Arts, and the Executive Director of SOMArts. IV. Street Artists Program The Street Arts Program (Program) arose from a 1972 political movement led by artists (specifically handicraft workers) who were being arrested for selling their hand-made goods illegally on the public sidewalks. They organized, brought their suggested program to the ballot with Proposition L in 1975, and achieved legitimacy by majority vote. The ordinances governing the Program are found in the San Francisco Police Code,37 under the rationale that the Street Artists’ activities are conducted on public property, streets, and sidewalks. There are currently about 400 licensed Street Artists paying $664 each in annual fees. This represents a 90% increase from 2000, compared to a Consumer Price Index increase of 34% during the same period. Current program revenue is approximately $262,000. This funds two full time administrative positions, Program overhead at SFAC, inspectors to enforce product policies, 20 Where There’s Smoke… legal costs and some other non-Program overhead costs at SFAC and the City. The Program does not rely on General Fund monies. Estimated annual contributions to the San Francisco economy from Street Artist sales is $2-3 million, generating approximately $175,000 to $262,500 in sales tax revenue to the City. Street Artists derive no other benefit from the City beyond the use of designated sidewalk space to sell their art. There are approximately 375-380 selling spaces, a decrease from 433 in 2008, accessible to artists at Fisherman’s Wharf, the Cliff House, the Union Square area/Downtown, Justin Herman Plaza, and the Castro. United Nations Plaza is not used by Street Artists because of crime. During the Holidays, from November 15 through January 15, more spaces are made available at the Union Square area/Downtown and Harvey Milk Plaza in the Castro. SFAC has published program policies, procedures and regulations in the “Bluebook” which is made available both in print and on-line at the SFAC website to new applicants and to the Commissioners. Prior to applying for a selling certificate from SFAC, applicants must obtain a business license from the City and have a current Resale License issued by the State of California. According to Program guidelines, Street Artists must make, create, and produce their own art and be its only on-site seller. Applicant art is then screened and certified by a committee of experts, who are appointed by the Mayor. After screening, applicants pay their license fee and are issued a certificate, which describes and limits the types of goods/crafts that the Artist is qualified to sell. At present, the Program certifies artists’ wares in 38 distinct categories of arts and crafts, from hand-made crafts to computer-enhanced photography. All Street Artists are self- employed and most make their living solely from sales as Program licensees. The Jury undertook the investigation of the Program when it received a citizen complaint on November 2, 2011. The 10-page complaint described past and present problems with the Street Artists Program Manager, the Arts Commission’s then-President and SFAC in general. During review of this complaint, the Jury discovered the following: ● An audit report issued by the Office of the Controller on July 12, 2011, cited a need for improvement of the Program’s internal controls and accounting practices. This audit found unjustified expenses allocated to the Program and concluded that the charges resulted in increased Street Artist certificate fees. ● In a June 28, 2011 report from the Sunshine Ordinance Task Force, it was alleged that the Program Manager had “willfully” violated two provisions of the Sunshine Ordinance38 in handling public records requests from two Street Artists. The Task Force also found that the Program Manager resorted to a practice known as “sand-bagging” the requestors, i.e., burying requested information in a huge volume of superfluous texts. In the end, the Task Force filed a petition with the Ethics Commission urging it to impose a fine and/or penalty on the Program Manager for the willful violations. Also, a “Notice of Failure to Comply with Order of Determination” (Complaint No. 11023) was filed with the District Attorney’s office for appropriate action on February 3, 2012. Where There’s Smoke… 21 ● Both legal expenses incurred due to the alleged misconduct of the Program Manager as well as copying expenses for requested documents were charged to the Street Artist Fund. These expenditures account for much of the recent fee increases, striking the Jury as unfair and possibly having a chilling effect on complaints against City staff. ● The Jury learned that a Street Artists Liaison Committee, originally formed in 2010, was terminated a year later by SFAC. Formal communications between the Street Artists and its parent committee were thus cut off. ● SFAC has never had a current or former Street Artist as a Commissioner. Jury interviews with staff, Commissioners, and Street Artists revealed a lack of regular inspections and enforcement of the rules by Program staff. SFAC considers the Program self- policing. The statement “they take care of themselves” was heard from Commissioners. It is routine for newly-appointed Commissioners to be assigned to the Street Artists subcommittee because of lack of interest from more senior Commissioners. This institutionalized neglect has real consequences. One consequence of that neglect is that, as estimated by practicing Street Artists, a quarter of items displayed do not meet the requirements for artist-made products. The Street Artists have formed their own volunteer management teams and elect Market Managers at Fisherman’s Wharf and Justin Herman Plaza. The Market Managers run a lottery for selling spaces, enforce product rules, communicate Street Artists’ concerns to the Program Manager, and generally keep the peace among group members. The Market Managers and lottery helpers are allowed first choice of selling spaces as compensation for their extra work in support of the Program. As other indicators of neglect and lack of interest in the Program, the Jury was told that SFAC makes no effort to promote the Program and is not allowed to use Street Artists fees to do so. Funds from other accounts have never been used for this purpose, although, we were told much later that an upcoming 40th Year celebration of the Program, originally not scheduled, will be funded by up to $12K from General Fund money. Also, according to our interviewees, very few new selling spaces have been developed at the initiative of SFAC. This task is not considered part of SFAC responsibility. Once the Board of Supervisors designates an area for Street Artists’ use,39 non-Street Artists cannot use the area for any other kind of sidewalk vending or street performance. Street Artists may, but rarely do, call upon the San Francisco Police Department to remove unlicensed vendors from designated Street Artists spaces. Beat officers are reluctant to take the time and trouble to process such violations and seem unfamiliar with Street Artists ordinances and regulations. The Market Manager tries instead to work with the non-certificated vendors and direct them away from the Street Artists’ spaces. There is no current memorandum of understanding between Rec & Park and SFAC for the use of Justin Herman Plaza, which is under Rec & Park’s domain. Rec & Park may lease Justin Herman Plaza for other commercial uses and does so with little notice to the Street Artists who 22 Where There’s Smoke… sell there. With the Plaza occupied by tenants of Rec & Park, the Street Artists are sometimes left to fend for themselves and lose significant business and income when displaced. Although Justin Herman Plaza has not yet been rented out during the upcoming America’s Cup races and events, Street Artists are justly afraid that they may be shut out from their usual venues during this prime event. A complicating factor is that a host of public and private entities manage the Embarcadero and adjacent public spaces. Rec & Park, the San Francisco Port Commission, the Department of Public Works, the Real Estate Division, and Boston Properties all claim interests in Justin Herman Plaza and its surrounds. In light of the above, the Jury questions whether SFAC is the best agency to administer the Street Artists Program. There are similar programs in other City departments, including Rec & Park and the Real Estate Division, both of which issue permits to street vendors for non-food items in flea and farmers’ markets. We discovered that the Real Estate Division program has on- site managers, a component missing in the SFAC program. The Jury also considered the Office of Small Business (OSB) as a potential home for the Street Artists who are, after all, small businesspersons. That agency’s mission is to “foster, promote, and retain small businesses in San Francisco”40 by marketing their contributions and developing assistance programs, among other initiatives. Rec & Park and the Real Estate Division expressed no interest in taking on the Street Artists. OSB appeared intrigued by the proposition and evinced a willingness to do the necessary work to help the Program succeed. The Program is a creature of ordinance and not the Charter. Its relocation would only require amendment of the Police Code to designate a new host department. A. Findings
R17: Move the Street Artists Program to the Office of Small Business. Responses are requested from the Mayor, Board of Supervisors, the Arts Commission, the Director of Cultural Affairs, the Executive Director of the Office of Small Business, the Small Business Commission, and the Street Artists Market Managers. Where There’s Smoke…
R18: The District Attorney respond to Sunshine Complaint No. 11023. Responses are requested from the Mayor, Board of Supervisors, District Attorney, Sunshine Task Force, Arts Commission, and the Director of Cultural Affairs.
R19: Legal expenses for the Sunshine Ordinance defense be paid from an account, other than the Street Artist Fund. Responses are requested from the Arts Commission, the Director of Cultural Affairs, City Attorney, and the Controller.
R20: Appoint a current or former Street Artist to whichever Commission oversees them. Responses are requested from the Mayor, the Executive Director of the Office of Small Business, the Small Business Commission, the Arts Commission, the Director of Cultural Affairs, and the Street Artists Market Managers.
R21: Develop new spaces for the Street Artists. Responses are requested from the Arts Commission, the Director of Cultural Affairs, and the Street Artists Market Managers. V. Symphony Fund The San Francisco Symphony (SFS) celebrates its centennial this year and from all signs is robust, successful and world-renowned. This was not the case in 1935 when the country was in the Great Depression and the Symphony was near bankruptcy. The voters of San Francisco, at the urging of the Board of Supervisors, agreed to tax themselves at a rate of one-half cent per $100 of assessed property valuation “for the purpose of maintaining a symphony orchestra.” That tax money was to be granted to SFAC to disburse for the stated purpose.41 The 1996 revision of the Charter retained that provision in section 16.106, subdivision 2, but lowered the levy to one- eighth of one-cent. That rate currently raises approximately $2 million per year. In election materials authorized in 1935 by the Board of Supervisors to promote this Amendment, it was stated: San Francisco’s sponsorship of cultural musical activities at admission prices within reach of the masses has become a fixed policy of the city government and the municipality has received national and international commendation for its attitude toward music during more than twenty years. Recently the effect of economic conditions has interfered with private endowments of major musical enterprises throughout the world, necessitating the addition of public funds to whatever private endowments Where There’s Smoke… 25 can be obtained. This Charter Amendment No. 3 is to provide sufficient financial backing to continue the major music educational enterprises which have added to San Francisco’s fame as a cultural center throughout the civilized world and particularly to guarantee the continuance of a symphony orchestra, including 85 expert musicians, which represents the axis around which all major musical activities of the community revolve.42 While investigating SFAC, the Jury discovered the existence of a multi-year Agreement between SFAC and SFS requiring the SFAC, pursuant to the Charter, to grant approximately $2 million per year to SFS. The Agreement provides for the performance of four series of 12 concerts each during its four-year period by SFS; the donation of 34 tickets for each series to SFAC; provision of an additional 20 tickets on an “as-available” basis; giving of 24 more tickets to the Mayor and Board of Supervisors; and, other ticket grants to SFAC for its Cultural Centers. Within the Agreement is a provision for a “Promised Contribution to Arts Commission” which is described as 40% of the tax allocation distributed to SFS under the Charter provision described above. In the course of its investigation, the Jury found that no person currently employed by either SFS or SFAC knew how or why this giveback provision of the Agreement came to be. SFS personnel, solely as a matter of oral history, recall that prior to 1994, SFS gifted SFAC with a portion of the ticket revenues from some concert series “co-produced” by SFS and SFAC. In 1994, SFS and SFAC executed the first of these tax giveback agreements. The current Agreement runs from 2010 through 2014. SFAC and its counsel acknowledge that the donation provision of the current Agreement is entirely a gift and is revocable at the pleasure of SFS. SFAC personnel described dire consequences should that SFS revoke that gift as it is relied upon for a substantial part of their general operating budget and to fund exhibitions at the SFAC Gallery. The concert ticket provisions of the Agreement are also shrouded in the mists of time. Distribution of free tickets to public agencies and officials is subject to regulation by the Fair Political Practices Commission (FPPC) of the State of California.43 Once SFAC receives tickets to SFS events it must account for them and publish that accounting on its website. SFAC failed to start doing so until December 2011, although it did adopt a ticket policy in November of 2009 as was required by State regulation. How thorough that accounting is remains questionable. A. Charter Obligation of the SFAC to Support a Symphony Orchestra Since 1935,44 SFAC has received property tax revenues for the maintenance of a symphony orchestra and has disbursed those monies to the SFS. As property values have climbed, the revenues received and distributed have grown apace. The current amount is just under $2 million in the current fiscal year. The Charter does not provide for any other use of these revenues, including any requirement for a particular number of concert programs. The SFS has always 26 Where There’s Smoke… been the recipient of the tax revenues earmarked “to maintain a symphony orchestra” and disbursed to it by SFAC. SFS, a private non-profit organization, has a current budget in excess of $67 million. It provides more than 220 concerts per year in a variety of venues but primarily at Davies Symphony Hall, a City-owned building managed by the War Memorial Commission. In contrast, the current budget of SFAC amounts to a little over $10 million. On top of the money given to SFS from property tax revenues, GFTA awards the Symphony approximately $600,000 for operating expenses. B. San Francisco Symphony Donations to the Arts Commission The Agreement between SFS and SFAC binds the Symphony to provide twelve (12) concerts per year, provide free tickets to SFAC, the Mayor, the Board of Supervisors, and designee sub- organizations under the SFAC. In that Agreement, SFS promises to donate 40% of the property tax money it receives for its maintenance to SFAC for “use for any Arts Commission purpose....” There is no ordinance or other local law governing the use or redistribution of the money received by SFAC, given to SFS, and then given back to SFAC for non-symphony orchestra purposes. The gifted money is cryptically described in the current SFAC budget45 as “Other Non-operating Revenue.” SFAC does nothing that could or would qualify as consideration or compensation for the approximately $800,000 that SFS contributes back to it under the Agreement. SFS could decide to decline to give that money back to SFAC without legal consequence. Due to its status as a gift, nearly 8% ($800,000) of SFAC’s $10 million budget is therefore subject to the whim and generosity of a non-governmental agency. The provision of free tickets by SFS to SFAC is described in detail in section 5E.(1-4) of the Agreement. FPPC regulations require identification of persons or organizations receiving donated tickets from public agencies; disclosure of the purpose for the donation; and, whether or not the recipient will declare the ticket as income. There are also recordkeeping and publication requirements. SFAC did adopt the required ticket policy in November of 2009, but it was not actually implemented until December of 2011, after a question was raised by the Jury regarding the practice. The completeness and reliability of current reporting by SFAC is made suspect by the absence of any past accounting for free tickets received from SFS. Staff at SFAC is not knowledgeable about their own ticket policy and its reporting requirements. Where There’s Smoke… 27 C. Findings
R22: The Arts Commission/Symphony Agreement comply with the intent of the Charter, and the full amount of the tax revenues go toward Symphony operating expenses. Responses requested from the Mayor, the Board of Supervisors, the Controller, City Attorney, the Arts Commission, and the Director of Cultural Affairs.
R23: Redirect Hotel Tax Fund money allocated to the SFS by GFTA to the SFAC. Responses requested from the Mayor, the Board of Supervisors, the Controller, the Arts Commission, the Director of Cultural Affairs, and the Director of Grants for the Arts.
R24: SFAC properly report the disposition of the concert tickets given to it by SFS in compliance with City and State regulations. Responses requested from the City Attorney, the Arts Commission, and the Director of Cultural Affairs.
Findings & Recommendations 39 findings
F1: The City, through SFAC and GFTA, devotes public resources to art and cultural programs in more generous amounts, per capita, than any other municipality in the United States. Responses are requested from the Mayor, the Board of Supervisors, Director of Grant for the Arts, the Arts Commission, and the Director of Cultural Affairs. Where There’s Smoke…
F2: SFAC Commissioners have not taken responsibility to adequately ensure administrative excellence in the department they govern. Responses are requested from the Mayor and the Arts Commission.
F3: Commissioners focus on programs at the expense of general administration and the larger interests of the public. Response is requested from the Arts Commission.
F4: SFAC has not developed materials that create awareness among the general public of the array of art opportunities available to them. Responses are requested from the Arts Commission and the Director of Cultural Affairs.
F5: SFAC has not created a high-profile community identity for itself as an important contributor to San Francisco’s cultural heritage. Responses are requested from the Arts Commission, the Fine Arts Museums, California Academy of Sciences, and the War Memorial and Performing Arts Center Commission.
F6: SFAC has only made a limited effort at fundraising. Responses are requested from the Arts Commission and the Director of Cultural Affairs.
F7: As a particularly community-oriented government agency, SFAC office practices need substantial improvement. Responses are requested from the Arts Commission and the Director of Cultural Affairs.
F8: SFAC’s website and published materials are out-of-date. Responses are requested from the Arts Commission, the Director of Cultural Affairs, and City Attorney. B. Recommendations
F9: The Civic Art Collection is a vast assemblage of tangible art and artifacts, representing a substantial cultural and financial asset of the City and County. Responses are requested from the Mayor, the Board of Supervisors, the Arts Commission, and the Director of Cultural Affairs.
F10: Promotion of the Collection as an attraction of the City is limited. Responses are requested from the Mayor, the Board of Supervisors, the Arts Commission, and the Director of Cultural Affairs. Where There’s Smoke…
F11: There is only a partially complete inventory of the Collection. Responses are requested from the Arts Commission and the Director of Cultural Affairs.
F12: No appraisal of the Collection, at its present value, has been undertaken. Responses are requested from the Arts Commission and the Director of Cultural Affairs.
F13: The inventory and cataloging function of the SFAC is delegated to at least a single paid staff member and two interns which is insufficient. Responses are requested from the Mayor, the Board of Supervisors, the Arts Commission, and the Director of Cultural Affairs.
F14: Public access to the Collection has diminished due to SFAC’s suspension of its art loan program to other City agencies and departments. Responses are requested from the Arts Commission and the Director of Cultural Affairs.
F15: Despite inadequate maintenance funding, commissioning and accessioning of new art continues under the Public Art Program. Responses are requested from the Arts Commission and the Director of Cultural Affairs.
F16: De-accessioning of art in the Collection is infrequent and underutilized. Responses are requested from the Arts Commission and the Director of Cultural Affairs.
F17: The maintenance budget for the Collection is grossly inadequate to the task of preservation of the Collection. Responses are requested from the Mayor, the Board of Supervisors, the Arts Commission, and the Director of Cultural Affairs.
F18: Art maintenance is more appropriately an operating rather than capital cost as it is a day-to-day responsibility of SFAC. Responses are requested from the Mayor, the Board of Supervisors, the City Administrator, the Controller, the Capital Planning Committee, the Arts Commission, and the Director of Cultural Affairs.
F19: Art maintenance is inappropriately treated as a capital expense by City government. Where There’s Smoke… 15 Responses are requested from the Mayor, the Board of Supervisors, the City Administrator, the Controller, the Capital Planning Committee, the Arts Commission, and the Director of Cultural Affairs.
F20: Without a clear legal mandate to do so, SFAC has assumed responsibility for maintaining art on Recreation and Park Department properties. Responses are requested from the Arts Commission, the Director of Cultural Affairs, the Director of Recreation and Park, and the Recreation and Park Commission.
F21: SFAC spends most of its current maintenance funding repairing works on Rec & Park property. Responses are requested from the Arts Commission, the Director of Cultural Affairs, the Director of Recreation and Park, and the Recreation and Park Commission. G. Recommendations
F22: The Cultural Centers are a primary responsibility of the Arts Commission under the Charter. Responses are requested from the Mayor, the Arts Commission, the Director of Cultural Affairs, the Executive Director of the Bayview Opera House, the Executive Director of the African American Art and Cultural Complex, the Executive Director of the Mission Cultural Center for Latino Arts, and the Executive Director of SOMArts.
F23: SFAC has not given the support and maintenance of the Cultural Centers the priority the Charter requires. Responses are requested from the Mayor, the Board of Supervisors, the Arts Commission, the Director of Cultural Affairs, the Executive Director of the Bayview Opera House, the Executive Director of the African American Art and Cultural Complex, the Executive Director of the Mission Cultural Center for Latino Arts, and the Executive Director of SOMArts. Where There’s Smoke… 19
F24: SFAC has not addressed the long-term funding, stability and safety needs of the Cultural Centers. Responses are requested from: the Mayor, the Board of Supervisors, the Arts Commission, the Director of Cultural Affairs, the Executive Director of the Bayview Opera House, the Executive Director of the African American Art and Cultural Complex, the Executive Director of the Mission Cultural Center for Latino Arts, and the Executive Director of SOMArts. B. Recommendations
F25: The SFAC routinely assigns new Commissioners to the Street Artists Committee due to the lack of interest of other Commissioners. Responses are requested from the Arts Commission, the Director of Cultural Affairs, and the Street Artists Program Manager.
F26: The Street Artists Program is a self-funding enterprise that is funded by fees from the Street Artists. Responses are requested from the Arts Commission, the Director of Cultural Affairs, and the Street Artists Program Manager.
F27: The District Attorney has failed to respond to Sunshine Complaint No. 11023. Responses are requested from the Mayor, Board of Supervisors, District Attorney, Sunshine Task Force, the Arts Commission, and the Director of Cultural Affairs. Where There’s Smoke… 23
F28: The Street Artists annual fees since 2000 have increased in large part due to the costs of defending the Program Manager for violations of the Sunshine ordinances from the Street Artists. Responses are requested from the Arts Commission, the Director of Cultural Affairs, City Attorney, the Controller, and Street Artists Market Managers.
F29: The Street Artists depend on volunteer managers for the bulk of on-site supervision and program operations. Responses are requested from the Arts Commission, the Director of Cultural Affairs, and the Street Artists Market Managers.
F30: The Street Artists Program Manager is currently under investigation by the DA for violations of the Sunshine ordinance. Response is requested from the District Attorney.
F31: There has been no current memorandum of understanding between SFAC and the Rec & Park Department concerning the use of Justin Herman Plaza since 1991. Responses are requested from the Arts Commission, the Director of Cultural Affairs, City Attorney, the Recreation and Park Commission, the Recreation and Park Director, and the Street Artists Market Managers.
F32: A Street Artist has never served as a Commissioner for SFAC. Responses are requested from the Mayor, the Arts Commission, the Director of Cultural Affairs and the Street Artists Market Managers.
F33: Selling spaces have declined from 433 in 2008 to 375-380 spaces currently. Responses are requested from the Arts Commission, the Director of the Street Artists Program, the Director of Cultural Affairs, and the Street Artists Market Managers. B. Recommendations
F34: For general operating and SFAC Gallery exhibition expenses, SFAC relies on public funds that are designated by Charter for “maintenance of a symphony orchestra....” Responses requested from the Mayor, the Board of Supervisors, the Controller, the City Attorney, the Arts Commission, and the Director of Cultural Affairs.
F35: Since 1935, SFAC has chosen the San Francisco Symphony as recipient of those funds. Responses are requested from the Mayor, the Board of Supervisors, the Controller, the City Attorney, the Arts Commission, and the Director of Cultural Affairs.
F36: SFAC is without legal or practical recourse if SFS revoked its annual contribution of 40% of those funds given to SFAC. Responses requested from the Mayor, the Board of Supervisors, the Controller, City Attorney, the Arts Commission, and the Director of Cultural Affairs.
F37: The manner in which SFAC funds its operations by a giveback donation of SFS monies creates, at the least, an appearance of fiscal impropriety and violates the intent of the 1935 Charter amendment. Responses requested from the Mayor, the Board of Supervisors, the Controller, City Attorney, the Arts Commission, and the Director of Cultural Affairs.
F38: GFTA funds the San Francisco Symphony for over $600,000 annually for operating expenses. Responses requested from the Mayor, the Board of Supervisors, the Controller, City Attorney, and the Director of Grants for the Arts.
F39: Until December 2011, SFAC was out of compliance with City and State regulations and Arts Commission policy governing the gifting of donated Symphony tickets to public officials and other organizations. Responses requested from the City Attorney, the Arts Commission, and the Director of Cultural Affairs. Where There’s Smoke… D. Recommendations
Additional Recommendations 24

Not linked to specific findings.

R1: To improve the governance of the department, increase the number of at-large Commissioners to eight members, through Charter amendment. Responses are requested from the Mayor, the Board of Supervisors, the Arts Commission, the Director of Cultural Affairs, and City Attorney. Where There’s Smoke… 9
R2: As an alternative, establish a Citizens Advisory Committee of seven members, appointed by the Mayor, to provide expert guidance in governance and administration, aid in non- governmental fundraising, and increase the community stature of the department. Responses are requested from the Mayor, the Board of Supervisors, the Arts Commission, and the Director of Cultural Affairs.
R3: Encourage the creation of a non-profit organization dedicated to raising funds to meet program and operational needs. Responses are requested from the Mayor, the Board of Supervisors, the Controller, City Attorney, the Arts Commission, and the Director of Cultural Affairs.
R4: Improve the orientation and training of Commissioners to provide them with a clear understanding of their administrative responsibilities and roles in budgeting, personnel management, city processes, and their role as ambassadors to the public to increase awareness of art opportunities in the community. Responses are requested from the Controller, Arts Commission, the Director of Cultural Affairs, and the Mayor’s Appointments Secretary.
R5: Furnish the means for each Commissioner to conduct an annual self-assessment to evaluate personal and commission performance in order to promote a focus on the full array of Commission responsibilities. Responses are requested from the Mayor, the Arts Commission, the Director of Cultural Affairs, and City Attorney.
R6: Update the SFAC website and materials to conform to current law and policy. Responses are requested from the Arts Commission, the Director of Cultural Affairs, and City Attorney. II. SFAC and the Civic Art Collection In the April 18, 2011 article published in the New York Times, Bay Citizen reporters described the management by the San Francisco Arts Commission of the 4,000-plus art objects in the San Francisco Civic Art Collection to be slipshod. The authors further asserted that a substantial part of the Collection was missing, lost, damaged or otherwise unaccounted for. The more lurid descriptions of neglect and losses to the Collection described in the Times article were not substantiated by the Jury’s investigation. Nonetheless, the Jury found a number of important issues involving the Collection. These issues require attention, action and leadership from the 10 Where There’s Smoke… Commission in obtaining resources and setting policy to preserve this valuable cultural asset of the City in the near and long term. One of the core obligations of SFAC, imposed upon it by Charter, is to: Approve the design and location of all works of art before they are acquired, transferred or sold by the City and County, or are placed upon or removed from City and County property, or are altered in any way; maintain and keep an inventory of works of art owned by the City and County; and maintain the works of art owned by the City and County...27 A collection inventory remains incomplete years after its initiation. Although the deadline for the completion is projected to be within the next eighteen months, this task is not a high priority for SFAC. From interviews and budget documents, the Jury learned that the SFAC only recently filled the collections manager position, after being vacant for at least five years. The Commission places a higher value on its Public Art Program (also known as the Art Enrichment Program), in the creation and accession of new pieces, and other programs than in conserving, maintaining, cataloguing, and exhibiting the works currently in the Collection. A. Collection Overview Under the Charter and the San Francisco Administrative Code, SFAC is mainly responsible for acquiring and “accessioning,” placing and maintaining all art in public buildings, public spaces, and in and on other City properties.28 The portion of the Collection at San Francisco International Airport is estimated to be worth $40 million. The generally accepted total value of the entire Collection is $90 million. The Collection ranges in size and scope from items of pottery and jewelry to public statuary and monuments to the massive sculptures found in front of the Main Library and the Hall of Justice. Pieces of the Collection can be found in the structures of public parking garages, as part of the doors and elevators of the Courthouse, in Union Square, and in patient rooms and public spaces at Laguna Honda Hospital. Art works have been loaned to museums and City agencies and departments for exhibition; all others not displayed or loaned are stored in confidential locations on City property. Values ascribed to individual works reflect only their worth at the time of acquisition. SFAC has not sought subsequent appraisals of the Collection. The Collection is not a well-publicized City attraction. An iPhone app has been created to guide the curious to Collection works in public spaces, but it is limited in scope and not complete. The Jury believes that the Collection deserves much greater promotion by SFAC than is currently done. SFAC’s website requires rebuilding, and staff has requested funds to hire an outside contractor for that purpose. Employing other means of promotion of, and education around, the Collection requires further exploration by SFAC. Where There’s Smoke… 11 B. Inventory There exists no current or complete inventory of the Collection. SFAC has undertaken the task of inventorying the Collection but, according to staff, the resources devoted to that task are not adequate for its expeditious accomplishment. Although the Jury was told that the inventory is to be completed in eighteen months, it is unclear what resources are committed to the task. Confusion among SFAC executives as to which staff members or even how many of them are assigned to the inventory raises doubts for the Jury as to the true level of SFAC’s commitment to the inventory project. To its credit, SFAC has obtained and maintains an industry-standard data program for the Collection, which, if kept current, will provide a reliable tracking system for this vast assemblage of City-owned art works. C. Collection Loan Program Previously SFAC administered a loan program of Collection pieces to various City departments, officeholders and executives for display in their facilities and offices.29 That program, according to the SFAC website, has been suspended indefinitely. Inventory controls supporting previous loans have been inadequate. Return or retrieval of loaned art has been unsystematic, and program rules not enforced. As an example, accurate records of art loaned to San Francisco General Hospital are not available. Tracking of loaned art is only partially computerized. D. Accession and De-accession A substantial portion of the SFAC budget, the Public Art – Art Enrichment Fund ($1,479,446 in the 2011-2012 Budget),30 is devoted to programs under which art is commissioned and accessioned. SFAC does possess the authority to sell or exchange art in the Collection when “it would be advantageous to the City and County....”31 Yet, there is no organized disposal or “de- accessioning” program in place to move pieces out of the Collection despite detailed provisions for doing so.32 Currently, de-accessioning only occurs when a piece becomes too difficult for SFAC to preserve or maintain. No process or policy exists to provide for disposition of works that are incompatible with the character of the Collection or otherwise surplus. E. Maintenance of Public Art SFAC has done an admirable job of finding and fostering art and artists in the City. What SFAC has not done is allocate or seek funds from the City adequate to maintain what it has acquired. The budget for FY2011/2012 maintenance and repair is $75,000.33 While this is nearly a one-third increase over the previous year, it is still woefully inadequate for the task. Most, if 12 Where There’s Smoke… not all, of the funds have already been expended, with the vast majority going for graffiti abatement. SFAC staff describes “industry” practice as allocating 1% of a collection’s value annually to maintenance and preservation. Other estimates of the costs to repair works already in the Collection have ranged from $1 million to $10 million. In lieu of public support, staff has resorted to seeking private funds to supplement the maintenance budget and in wresting contributions from other department budgets to preserve the Collection pieces benefitting their operations and attractions. SFAC now requires that gifts of art to the Collection be accompanied by a 20-year maintenance endowment. Art, monuments, and statuary on property belonging to Rec & Park may not be a direct maintenance responsibility of the SFAC. SFAC has been maintaining and repairing Rec & Park statuary and monuments for as long as can be remembered by both agencies’ staffs. SFAC does so without contribution or compensation from Rec & Park. Neither believes that Rec & Park has any responsibility for maintaining works of art (including statuary and sculptures) sited on their properties. In interviews, neither SFAC nor Rec & Park staff seems to be aware that art in the parks may be Rec & Park’s responsibility to maintain.34 There is a conflict in local law between the provisions of the Charter, as revised in 1996 at section 5.103.2, and the Administrative Code at section 2A-150.1(a). The Charter imposes a general duty on the SFAC to maintain all art belonging to the City and County. The Administrative Code, in a more recent amendment, carved out exceptions to the duty of SFAC to maintain all of the City’s art by excluding art on properties of the San Francisco Unified School District, the M.H. de Young Memorial Museum, the California Palace of the Legion of Honor, the California Academy of Sciences, and Recreation and Park Commission. The Charter is the constitution of the City and is generally the last word where it describes duties of City agencies. The Administrative Code and the other bodies of local law that make up the Municipal Code provide the “how” to the Charter’s “what” in City governance. The conflict between the Charter and the Administrative Code is, we believe, more apparent than real, regarding maintenance of statuary and monuments on Rec & Park properties. The duty to maintain its art in parks should rest with its owner - Rec & Park, as that burden was, as far as can be determined, placed later in time. The Jury further believes that this result is the more equitable, appropriate, and fiscally responsible interpretation of City law. Rec & Park, while clearly not currently well-funded, is a much larger agency with a significantly larger budget and non-governmental resources (through the San Francisco Parks Alliance, among others). SFAC is a much smaller agency with a miniscule discretionary General Fund budget. Most of the money in SFAC’s budget is committed to program grants before it is even appropriated by the Mayor and Board of Supervisors. Where There’s Smoke… 13 SFAC has assisted Rec & Park in repairing and maintaining art and statuary located on Rec & Park properties. Interviews informed the Jury that most of the $75,000 allocated for maintenance of the Civic Art Collection in the current (2011-2012) fiscal year was spent on a single, frequently defaced, monument in the Panhandle of Golden Gate Park. Bearing that cost is not fair to SFAC’s accomplishment of its larger mission; to preserve, conserve and maintain the entire Collection. It is not an equitable policy either. Rec & Park can choose to do nothing to protect its monuments and statuary with no financial consequence to its own budget. While SFAC may possess the expertise to maintain and conserve the works of art, large and small in the Collection, it chronically lacks the financial wherewithal to do so. If Rec & Park wants SFAC to continue to care for its works, it should pay for it from its own budget. Rec & Park is doing just that as it has agreed to pay SFAC $250,000 toward the restoration of the murals at Coit Tower - which still does not cover the full costs of repair. Full payment should be the standard for all work done by SFAC for Rec & Park’s art. SFAC is seeking a large increase in maintenance funds for the conservation and repair of the Civic Art Collection. The increases sought are still not adequate to the task. Art maintenance funds, for reasons not made clear to the Jury, are deemed to be capital maintenance expenses by the Mayor and Board of Supervisors and are subject to review and approval by the Capital Planning Committee. The Jury believes that maintenance of the Collection is more appropriately a normal operating expense of the SFAC as it executes its Charter mandates. The Civic Art Collection requires a dedicated stream of adequate funding not subject to the vagaries of capital expenditure procedures. GFTA/Hotel Tax Fund gives grants for operating expenses to a wide variety of public and private organizations to make San Francisco more attractive to visitors. If maintenance of the Collection is, as the Jury believes, an operating expense of the SFAC, GFTA/Hotel Tax Fund monies should be made available for the maintenance and conservation of this singular asset of the City. F. Findings
R7: The Collection Loan Program remain suspended until the inventory and appraisal of the Collection is complete, and a tracking system for loaned art is developed and in operation. Responses are requested from the Arts Commission and the Director of Cultural Affairs.
R8: Human and material resources adequate to the task be devoted to the rapid completion of the inventory, appraisal, and cataloging of the Collection. Responses are requested from the Mayor, the Board of Supervisors, the City Administrator, the Arts Commission, and the Director of Cultural Affairs.
R9: Re-designate maintenance and conservation of the Collection as an operating expense of the SFAC rather than a capital budget item. Responses are requested from the Mayor, the Board of Supervisors, the City Administrator, the Controller, the Capital Planning Committee, the Arts Commission, and the Director of Cultural Affairs.
R10: Redirect and dedicate $1 million, over two years, of the Grants for the Arts/Hotel Tax Fund on a one-time basis to the Arts Commission to fund the inventory, maintenance, storage, de-accessioning, exhibition and installation of the existing Collection located in the City, at San Francisco International Airport, and at other City properties. Responses are requested from the Mayor, the Board of Supervisors, the City Administrator, the Controller, the Arts Commission, and the Director of Cultural Affairs. Where There’s Smoke…
R11: Designate Hotel Tax Funds from the initial $1 million for the development of educational print, on-line and phone app materials to showcase the existing Civic Art Collection located in the City, at San Francisco International Airport, and at other City properties to make the Collection more accessible to City residents and visitors. Responses are requested from the Mayor, the Board of Supervisors, the City Administrator, the Controller, the Arts Commission, and the Director of Cultural Affairs.
R12: Designate Hotel Tax Fund monies of 1% of the value of the Collection (up to $900,000) on an annual basis for the maintenance and care of the Collection. Responses are requested from the Mayor, the Board of Supervisors, the City Administrator, the Controller, the Arts Commission, and the Director of Cultural Affairs.
R13: Clarify ownership and maintenance responsibilities for art and statuary on Rec & Park property. Responses are requested from the Mayor, the Board of Supervisors, City Attorney, the Arts Commission, the Director of Cultural Affairs, the Director of Recreation and Park, and the Recreation and Park Commission.
R14: Complete a SFAC - Rec & Park agreement to ensure compensation for maintenance of art in the City’s parks is adequate to support that task and does not impair conservation and maintenance elsewhere. Responses are requested from the Mayor, the Board of Supervisors, City Attorney, the Arts Commission, the Director of Cultural Affairs, the Director of Recreation and Park, and the Recreation and Park Commission. III. Neighborhood Cultural Centers In 1967, San Francisco became the first municipality in the nation to establish a Neighborhood Arts Program. Within SFAC, Community Arts and Education (CAE) supports the City’s four neighborhood and two virtual cultural centers in furthering cultural and community revitalization and development through grants to non-profit organizations. Currently, the brick- and-mortar neighborhood centers, located in underserved communities, include the African American Art and Cultural Complex (in the Western Addition), the Bayview Opera House, the Mission Cultural Center for Latino Arts, and SOMArts. The virtual centers, Queer Cultural Center and Asian Pacific Islander Cultural Center, are sub-grantees of SOMArts. General Fund money for CAE is supplemented by the Youth Arts Fund (Transit Advertising Funding), Hotel Tax Fund, GFTA, and work orders from the Library, Department of Public Works, and DCYF. CAE’s total FY2012 budget is $3.7 million of which $2.0 million or 54% goes directly to the Where There’s Smoke… 17 Cultural Centers. Over the years, this figure has flat-lined, despite increasing costs and more severe capital needs. The Cultural Centers act as community anchors and collectively provide free or low-cost arts classes and studio space for children, youth (as part of after-school and summer arts programs), and adults. The Centers also provide artist and curatorial residencies and free or low-cost venues for performances, exhibitions, and professional development services and other community organizations. They also provide technical services for fairs and festivals, case management services for “at risk” youth, and fiscal sponsorships for community artists and arts organizations. CAE authority lies in the Charter at section 5.103, which describes, among other requirements, Commission responsibility to: [p]romote a neighborhood arts program to encourage and support an active interest in the arts on a local and neighborhood level, assure that the City and County-owned community cultural centers remain open, accessible and vital contributors to the cultural love of the City and County, establish liaison between community groups and develop support for neighborhood artists and arts organizations.... Under “Cultural, Educational, and Recreational Appropriations” the Charter35 requires the Board of Supervisors to annually appropriate “[t]o the Arts Commission, for the City and County–owned Community Cultural Centers, an amount sufficient for the purpose of maintaining, operating, providing for the security and superintending of their facilities and grounds….” (Emphasis added.) Further, in each of the lease agreements for the Cultural Centers themselves, the City is obligated to “repair and maintain the structural portions of the Building….” The 2006 Arts Task Force report noted the City’s failure to meet its Charter responsibilities to support neighborhood arts. Some of its findings included: “the cultural centers … are in advanced states of neglect” and recommended that the City “develop and implement financing plans for long-overdue capital improvements, seismic upgrades, and life-safety upgrades to City-owned arts facilities” and the creation of “more substantial and stable support for the neighborhood Cultural Centers.” The City never fully instituted these recommendations. The City and County Capital Planning Committee lists over $100 million of facility needs for the Cultural Centers and their plan describes the current state of affairs as: Building deficiencies, seismic issues, and other needs remain unaddressed at the city's cultural centers. The severity of these facility needs, the cost of renovating the existing sites, and the possibility of relocating to other sites requires additional review and analysis.36 18 Where There’s Smoke… In recent years, some repairs and interior upgrades to floors, walls, and stages have been completed. Construction of ramps and renovation of bathrooms to meet ADA requirements has been undertaken. Repairs to heating and ventilating systems have been completed at some of the Centers. Funding for these repairs came from the Mayor’s Office on Disability, the American Recovery and Reinvestment Act through the Public Utilities Commission, the Capital Planning Committee, and a very small SFAC fund for facilities maintenance. Major needs such as roofing (particularly at the Mission Cultural Center), elevator repair, and seismic upgrades have not been done. In 2012, SFAC submitted FY13 and FY14 funding requests of $1,676,700 to the Capital Planning Program for improvements to the Cultural Centers. The Capital Planning Committee came back with recommended funding for $1,519,154. Cultural Center staff have also begun looking for capital improvement loans and grants from private sources. Year-to-year lease agreements at the Cultural Centers have hampered the ability of lessees to secure private, often multi-year, funding due to the uncertainties inherent in these short-term leases. Security is also a major concern, particularly in the immediate environment of the Bayview Opera House. Two separate incidents reported in the news, the shooting of a child nearby and an assault against a construction worker at the Opera House, have jeopardized the use of this Cultural Center as a venue for classes and events. Burglaries and vandalism have also occurred at the Centers. A. Findings
R15: SFAC hold public hearings about the Cultural Centers and their short- and long-term funding (for programs and facility maintenance), facility, and safety needs to develop an action plan to secure the Cultural Centers. Responses are requested from the Mayor, the Board of Supervisors, the Controller, City Attorney, the Arts Commission, the Director of Cultural Affairs, the Executive Director of the Bayview Opera House, the Executive Director of the African American Art and Cultural Complex, the Executive Director of the Mission Cultural Center for Latino Arts, and the Executive Director of SOMArts, and the Director of the Department of Children, Youth, and their Families, the Police Department, the Capital Planning Committee, and the Department of Public Works.
R16: SFAC enter long-term leases with their Cultural Center operators. Responses are requested from the Mayor, the City Attorney, the Arts Commission, the Director of Cultural Affairs, the Executive Director of the Bayview Opera House, the Executive Director of the African American Art and Cultural Complex, the Executive Director of the Mission Cultural Center for Latino Arts, and the Executive Director of SOMArts. IV. Street Artists Program The Street Arts Program (Program) arose from a 1972 political movement led by artists (specifically handicraft workers) who were being arrested for selling their hand-made goods illegally on the public sidewalks. They organized, brought their suggested program to the ballot with Proposition L in 1975, and achieved legitimacy by majority vote. The ordinances governing the Program are found in the San Francisco Police Code,37 under the rationale that the Street Artists’ activities are conducted on public property, streets, and sidewalks. There are currently about 400 licensed Street Artists paying $664 each in annual fees. This represents a 90% increase from 2000, compared to a Consumer Price Index increase of 34% during the same period. Current program revenue is approximately $262,000. This funds two full time administrative positions, Program overhead at SFAC, inspectors to enforce product policies, 20 Where There’s Smoke… legal costs and some other non-Program overhead costs at SFAC and the City. The Program does not rely on General Fund monies. Estimated annual contributions to the San Francisco economy from Street Artist sales is $2-3 million, generating approximately $175,000 to $262,500 in sales tax revenue to the City. Street Artists derive no other benefit from the City beyond the use of designated sidewalk space to sell their art. There are approximately 375-380 selling spaces, a decrease from 433 in 2008, accessible to artists at Fisherman’s Wharf, the Cliff House, the Union Square area/Downtown, Justin Herman Plaza, and the Castro. United Nations Plaza is not used by Street Artists because of crime. During the Holidays, from November 15 through January 15, more spaces are made available at the Union Square area/Downtown and Harvey Milk Plaza in the Castro. SFAC has published program policies, procedures and regulations in the “Bluebook” which is made available both in print and on-line at the SFAC website to new applicants and to the Commissioners. Prior to applying for a selling certificate from SFAC, applicants must obtain a business license from the City and have a current Resale License issued by the State of California. According to Program guidelines, Street Artists must make, create, and produce their own art and be its only on-site seller. Applicant art is then screened and certified by a committee of experts, who are appointed by the Mayor. After screening, applicants pay their license fee and are issued a certificate, which describes and limits the types of goods/crafts that the Artist is qualified to sell. At present, the Program certifies artists’ wares in 38 distinct categories of arts and crafts, from hand-made crafts to computer-enhanced photography. All Street Artists are self- employed and most make their living solely from sales as Program licensees. The Jury undertook the investigation of the Program when it received a citizen complaint on November 2, 2011. The 10-page complaint described past and present problems with the Street Artists Program Manager, the Arts Commission’s then-President and SFAC in general. During review of this complaint, the Jury discovered the following: ● An audit report issued by the Office of the Controller on July 12, 2011, cited a need for improvement of the Program’s internal controls and accounting practices. This audit found unjustified expenses allocated to the Program and concluded that the charges resulted in increased Street Artist certificate fees. ● In a June 28, 2011 report from the Sunshine Ordinance Task Force, it was alleged that the Program Manager had “willfully” violated two provisions of the Sunshine Ordinance38 in handling public records requests from two Street Artists. The Task Force also found that the Program Manager resorted to a practice known as “sand-bagging” the requestors, i.e., burying requested information in a huge volume of superfluous texts. In the end, the Task Force filed a petition with the Ethics Commission urging it to impose a fine and/or penalty on the Program Manager for the willful violations. Also, a “Notice of Failure to Comply with Order of Determination” (Complaint No. 11023) was filed with the District Attorney’s office for appropriate action on February 3, 2012. Where There’s Smoke… 21 ● Both legal expenses incurred due to the alleged misconduct of the Program Manager as well as copying expenses for requested documents were charged to the Street Artist Fund. These expenditures account for much of the recent fee increases, striking the Jury as unfair and possibly having a chilling effect on complaints against City staff. ● The Jury learned that a Street Artists Liaison Committee, originally formed in 2010, was terminated a year later by SFAC. Formal communications between the Street Artists and its parent committee were thus cut off. ● SFAC has never had a current or former Street Artist as a Commissioner. Jury interviews with staff, Commissioners, and Street Artists revealed a lack of regular inspections and enforcement of the rules by Program staff. SFAC considers the Program self- policing. The statement “they take care of themselves” was heard from Commissioners. It is routine for newly-appointed Commissioners to be assigned to the Street Artists subcommittee because of lack of interest from more senior Commissioners. This institutionalized neglect has real consequences. One consequence of that neglect is that, as estimated by practicing Street Artists, a quarter of items displayed do not meet the requirements for artist-made products. The Street Artists have formed their own volunteer management teams and elect Market Managers at Fisherman’s Wharf and Justin Herman Plaza. The Market Managers run a lottery for selling spaces, enforce product rules, communicate Street Artists’ concerns to the Program Manager, and generally keep the peace among group members. The Market Managers and lottery helpers are allowed first choice of selling spaces as compensation for their extra work in support of the Program. As other indicators of neglect and lack of interest in the Program, the Jury was told that SFAC makes no effort to promote the Program and is not allowed to use Street Artists fees to do so. Funds from other accounts have never been used for this purpose, although, we were told much later that an upcoming 40th Year celebration of the Program, originally not scheduled, will be funded by up to $12K from General Fund money. Also, according to our interviewees, very few new selling spaces have been developed at the initiative of SFAC. This task is not considered part of SFAC responsibility. Once the Board of Supervisors designates an area for Street Artists’ use,39 non-Street Artists cannot use the area for any other kind of sidewalk vending or street performance. Street Artists may, but rarely do, call upon the San Francisco Police Department to remove unlicensed vendors from designated Street Artists spaces. Beat officers are reluctant to take the time and trouble to process such violations and seem unfamiliar with Street Artists ordinances and regulations. The Market Manager tries instead to work with the non-certificated vendors and direct them away from the Street Artists’ spaces. There is no current memorandum of understanding between Rec & Park and SFAC for the use of Justin Herman Plaza, which is under Rec & Park’s domain. Rec & Park may lease Justin Herman Plaza for other commercial uses and does so with little notice to the Street Artists who 22 Where There’s Smoke… sell there. With the Plaza occupied by tenants of Rec & Park, the Street Artists are sometimes left to fend for themselves and lose significant business and income when displaced. Although Justin Herman Plaza has not yet been rented out during the upcoming America’s Cup races and events, Street Artists are justly afraid that they may be shut out from their usual venues during this prime event. A complicating factor is that a host of public and private entities manage the Embarcadero and adjacent public spaces. Rec & Park, the San Francisco Port Commission, the Department of Public Works, the Real Estate Division, and Boston Properties all claim interests in Justin Herman Plaza and its surrounds. In light of the above, the Jury questions whether SFAC is the best agency to administer the Street Artists Program. There are similar programs in other City departments, including Rec & Park and the Real Estate Division, both of which issue permits to street vendors for non-food items in flea and farmers’ markets. We discovered that the Real Estate Division program has on- site managers, a component missing in the SFAC program. The Jury also considered the Office of Small Business (OSB) as a potential home for the Street Artists who are, after all, small businesspersons. That agency’s mission is to “foster, promote, and retain small businesses in San Francisco”40 by marketing their contributions and developing assistance programs, among other initiatives. Rec & Park and the Real Estate Division expressed no interest in taking on the Street Artists. OSB appeared intrigued by the proposition and evinced a willingness to do the necessary work to help the Program succeed. The Program is a creature of ordinance and not the Charter. Its relocation would only require amendment of the Police Code to designate a new host department. A. Findings
R17: Move the Street Artists Program to the Office of Small Business. Responses are requested from the Mayor, Board of Supervisors, the Arts Commission, the Director of Cultural Affairs, the Executive Director of the Office of Small Business, the Small Business Commission, and the Street Artists Market Managers. Where There’s Smoke…
R18: The District Attorney respond to Sunshine Complaint No. 11023. Responses are requested from the Mayor, Board of Supervisors, District Attorney, Sunshine Task Force, Arts Commission, and the Director of Cultural Affairs.
R19: Legal expenses for the Sunshine Ordinance defense be paid from an account, other than the Street Artist Fund. Responses are requested from the Arts Commission, the Director of Cultural Affairs, City Attorney, and the Controller.
R20: Appoint a current or former Street Artist to whichever Commission oversees them. Responses are requested from the Mayor, the Executive Director of the Office of Small Business, the Small Business Commission, the Arts Commission, the Director of Cultural Affairs, and the Street Artists Market Managers.
R21: Develop new spaces for the Street Artists. Responses are requested from the Arts Commission, the Director of Cultural Affairs, and the Street Artists Market Managers. V. Symphony Fund The San Francisco Symphony (SFS) celebrates its centennial this year and from all signs is robust, successful and world-renowned. This was not the case in 1935 when the country was in the Great Depression and the Symphony was near bankruptcy. The voters of San Francisco, at the urging of the Board of Supervisors, agreed to tax themselves at a rate of one-half cent per $100 of assessed property valuation “for the purpose of maintaining a symphony orchestra.” That tax money was to be granted to SFAC to disburse for the stated purpose.41 The 1996 revision of the Charter retained that provision in section 16.106, subdivision 2, but lowered the levy to one- eighth of one-cent. That rate currently raises approximately $2 million per year. In election materials authorized in 1935 by the Board of Supervisors to promote this Amendment, it was stated: San Francisco’s sponsorship of cultural musical activities at admission prices within reach of the masses has become a fixed policy of the city government and the municipality has received national and international commendation for its attitude toward music during more than twenty years. Recently the effect of economic conditions has interfered with private endowments of major musical enterprises throughout the world, necessitating the addition of public funds to whatever private endowments Where There’s Smoke… 25 can be obtained. This Charter Amendment No. 3 is to provide sufficient financial backing to continue the major music educational enterprises which have added to San Francisco’s fame as a cultural center throughout the civilized world and particularly to guarantee the continuance of a symphony orchestra, including 85 expert musicians, which represents the axis around which all major musical activities of the community revolve.42 While investigating SFAC, the Jury discovered the existence of a multi-year Agreement between SFAC and SFS requiring the SFAC, pursuant to the Charter, to grant approximately $2 million per year to SFS. The Agreement provides for the performance of four series of 12 concerts each during its four-year period by SFS; the donation of 34 tickets for each series to SFAC; provision of an additional 20 tickets on an “as-available” basis; giving of 24 more tickets to the Mayor and Board of Supervisors; and, other ticket grants to SFAC for its Cultural Centers. Within the Agreement is a provision for a “Promised Contribution to Arts Commission” which is described as 40% of the tax allocation distributed to SFS under the Charter provision described above. In the course of its investigation, the Jury found that no person currently employed by either SFS or SFAC knew how or why this giveback provision of the Agreement came to be. SFS personnel, solely as a matter of oral history, recall that prior to 1994, SFS gifted SFAC with a portion of the ticket revenues from some concert series “co-produced” by SFS and SFAC. In 1994, SFS and SFAC executed the first of these tax giveback agreements. The current Agreement runs from 2010 through 2014. SFAC and its counsel acknowledge that the donation provision of the current Agreement is entirely a gift and is revocable at the pleasure of SFS. SFAC personnel described dire consequences should that SFS revoke that gift as it is relied upon for a substantial part of their general operating budget and to fund exhibitions at the SFAC Gallery. The concert ticket provisions of the Agreement are also shrouded in the mists of time. Distribution of free tickets to public agencies and officials is subject to regulation by the Fair Political Practices Commission (FPPC) of the State of California.43 Once SFAC receives tickets to SFS events it must account for them and publish that accounting on its website. SFAC failed to start doing so until December 2011, although it did adopt a ticket policy in November of 2009 as was required by State regulation. How thorough that accounting is remains questionable. A. Charter Obligation of the SFAC to Support a Symphony Orchestra Since 1935,44 SFAC has received property tax revenues for the maintenance of a symphony orchestra and has disbursed those monies to the SFS. As property values have climbed, the revenues received and distributed have grown apace. The current amount is just under $2 million in the current fiscal year. The Charter does not provide for any other use of these revenues, including any requirement for a particular number of concert programs. The SFS has always 26 Where There’s Smoke… been the recipient of the tax revenues earmarked “to maintain a symphony orchestra” and disbursed to it by SFAC. SFS, a private non-profit organization, has a current budget in excess of $67 million. It provides more than 220 concerts per year in a variety of venues but primarily at Davies Symphony Hall, a City-owned building managed by the War Memorial Commission. In contrast, the current budget of SFAC amounts to a little over $10 million. On top of the money given to SFS from property tax revenues, GFTA awards the Symphony approximately $600,000 for operating expenses. B. San Francisco Symphony Donations to the Arts Commission The Agreement between SFS and SFAC binds the Symphony to provide twelve (12) concerts per year, provide free tickets to SFAC, the Mayor, the Board of Supervisors, and designee sub- organizations under the SFAC. In that Agreement, SFS promises to donate 40% of the property tax money it receives for its maintenance to SFAC for “use for any Arts Commission purpose....” There is no ordinance or other local law governing the use or redistribution of the money received by SFAC, given to SFS, and then given back to SFAC for non-symphony orchestra purposes. The gifted money is cryptically described in the current SFAC budget45 as “Other Non-operating Revenue.” SFAC does nothing that could or would qualify as consideration or compensation for the approximately $800,000 that SFS contributes back to it under the Agreement. SFS could decide to decline to give that money back to SFAC without legal consequence. Due to its status as a gift, nearly 8% ($800,000) of SFAC’s $10 million budget is therefore subject to the whim and generosity of a non-governmental agency. The provision of free tickets by SFS to SFAC is described in detail in section 5E.(1-4) of the Agreement. FPPC regulations require identification of persons or organizations receiving donated tickets from public agencies; disclosure of the purpose for the donation; and, whether or not the recipient will declare the ticket as income. There are also recordkeeping and publication requirements. SFAC did adopt the required ticket policy in November of 2009, but it was not actually implemented until December of 2011, after a question was raised by the Jury regarding the practice. The completeness and reliability of current reporting by SFAC is made suspect by the absence of any past accounting for free tickets received from SFS. Staff at SFAC is not knowledgeable about their own ticket policy and its reporting requirements. Where There’s Smoke… 27 C. Findings
R22: The Arts Commission/Symphony Agreement comply with the intent of the Charter, and the full amount of the tax revenues go toward Symphony operating expenses. Responses requested from the Mayor, the Board of Supervisors, the Controller, City Attorney, the Arts Commission, and the Director of Cultural Affairs.
R23: Redirect Hotel Tax Fund money allocated to the SFS by GFTA to the SFAC. Responses requested from the Mayor, the Board of Supervisors, the Controller, the Arts Commission, the Director of Cultural Affairs, and the Director of Grants for the Arts.
R24: SFAC properly report the disposition of the concert tickets given to it by SFS in compliance with City and State regulations. Responses requested from the City Attorney, the Arts Commission, and the Director of Cultural Affairs.
Findings & Recommendations 31 findings
F1: Delegating the attendance of COIT meetings by the Mayor to a representative sends a negative message to department heads and CIOs that internal citywide technology issues are not a high priority for the Mayor. A response is requested from the Mayor and the Board of Supervisors.
F2: The Department of Technology continues to be perceived by many of its customers as providing unsatisfactory service in terms of quality, reliability, timeliness, and cost. Responses are requested from the Board of Supervisors, the Chair of COIT, the Controller, the City CIO, and the departmental CIOs or IT Directors from the Airport, the Department of Emergency Management, the General Services Agency, the Department of Public Works, the Human Services Agency, the SF Municipal Transportation Agency, the SF Police Department, the Department of Public Health, and the Public Utilities Commission.
F3: There are consequences to the Department of Technology for failing to deliver timely and high quality services, including the Mayor and Board of Supervisors continually cutting DT’s budget. Responses are requested from the Mayor, the Board of Supervisors, the Controller, the Chair of COIT, and the City CIO.
F4: Another consequence to the Department of Technology for unsatisfactory service is the reluctance of departments to participate in citywide initiatives and to give up their operational independence. Responses are requested from the Mayor, the Board of Supervisors, the Chair of COIT, the City CIO and the departmental CIOs or IT Directors from the Airport, the Department of Emergency Management, the General Services Agency, the Department of Public Works, the Déjà Vu All Over Again 15 Human Services Agency, the SF Municipal Transportation Agency, the SF Police Department, the Department of Public Health, and the Public Utilities Commission.
F5: COIT policies and citywide consolidation initiatives are not communicated to Department Heads and CIOs effectively by the Mayor and COIT. Responses are requested from the Mayor, the Board of Supervisors, the Chair of COIT, the City CIO, and the Department Heads and CIOs or IT Directors from the Airport, the Department of Emergency Management, the General Services Agency, the Department of Public Works, the Human Services Agency, the SF Municipal Transportation Agency, the SF Police Department, the Department of Public Health, and the Public Utilities Commission.
F6: COIT is not in compliance with the Administrative Code by failing to find and appoint two non-voting, non-City employee members. Responses are requested from the Mayor, the Board of Supervisors, the City Attorney, the Chair of COIT and the City CIO.
F7: The current citywide ICT organizational structure hinders the City CIO from fully using the established “authority and responsibility necessary to … implement COIT standards, policies, and procedures for all City Departments.” Responses are requested from the Mayor, the Board of Supervisors, the Chair of COIT, and the City CIO.
F8: The strategic role of the City CIO and the operational role of the Director of DT are two fundamentally different and equally full-time jobs. Responses are requested from the Mayor, the Board of Supervisors, the Department of Human Resources, the Chair of COIT, and the City CIO.
F9: Departmental CIOs have no formal forum to communicate with each other or coordinate common technology issues. Responses are requested from the Board of Supervisors, the Chair of COIT, the Controller, the City CIO, and the departmental CIOs or IT Directors from the Airport, the Department of Emergency Management, the General Services Agency, the Department of Public Works, the Human Services Agency, the SF Municipal Transportation Agency, the SF Police Department, the Department of Public Health, and the Public Utilities Commission. Déjà Vu All Over Again
F10: The lack of a functional reporting relationship between the City CIO and the departmental CIOs is a fundamental weakness in implementing common citywide programs. Responses are requested from the Mayor, the Board of Supervisors, the Controller, the City CIO, and the departmental CIOs or IT Directors from the Airport, the Department of Emergency Management, the General Services Agency, the Department of Public Works, the Human Services Agency, the SF Municipal Transportation Agency, the SF Police Department, the Department of Public Health, and the Public Utilities Commission.
F11: Allowing common ICT functions to be addressed and performed on a department-by- department basis has led to duplication of effort and unnecessary spending. Responses are requested from the Mayor, the Board of Supervisors, the Controller, the City CIO, and the departmental CIOs or IT Directors from the Airport, the Department of Emergency Management, the General Services Agency, the Department of Public Works, the Human Services Agency, the SF Municipal Transportation Agency, the SF Police Department, the Department of Public Health, and the Public Utilities Commission.
F12: The five-year ICT plan does not include: (1) ongoing operational activities, and (2) projects currently in progress with prior funding. Responses are requested from the Mayor, the Board of Supervisors, the Controller, the Chair of COIT, the City CIO, and the JUS.T.I.S Governance Council.
F13: There are no consolidated citywide ICT budget and staffing plans. Responses are requested from the Mayor, the Board of Supervisors, the Controller, the Chair of COIT, the City CIO, and the Department Heads and CIOs or IT Directors from the Airport, the Department of Emergency Management, the General Services Agency, the Department of Public Works, the Human Services Agency, the SF Municipal Transportation Agency, the SF Police Department, the Department of Public Health, and the Public Utilities Commission. H. Recommendations
F14: Although COIT, DT, and a City CIO, address technology on a citywide basis, technology is not treated as a distinct citywide organizational entity. Responses requested from the Mayor, the Board of Supervisors, the Controller, the Chair of COIT, the City CIO, and the Department Heads and CIOs or IT Directors from the Airport, the Department of Emergency Management, the General Services Agency, the Department of Public Works, the Human Services Agency, the SF Municipal Transportation Agency, the SF Police Department, the Department of Public Health, and the Public Utilities Commission. Déjà Vu All Over Again 21
F15: There is no comprehensive annual reporting on the state of technology within City government presented to the Mayor or the Board of Supervisors. Responses requested from the Mayor, the Board of Supervisors, the Controller, the Chair of COIT, the City CIO, and the Department Heads and CIOs or IT Directors from the Airport, the Department of Emergency Management, the General Services Agency, the Department of Public Works, the Human Services Agency, the SF Municipal Transportation Agency, the SF Police Department, the Department of Public Health, and the Public Utilities Commission.
F16: There is a scarcity of consolidated citywide data in the technological arena, separate from departmental budgets. Responses requested from the Mayor, the Board of Supervisors, the Controller, the Chair of COIT, the City CIO, and the Department Heads and CIOs or IT Directors from the Airport, the Department of Emergency Management, the General Services Agency, the Department of Public Works, the Human Services Agency, the SF Municipal Transportation Agency, the SF Police Department, the Department of Public Health, and the Public Utilities Commission.
F17: COIT concentrates on the design and implementation of individual projects rather than citywide costs and savings stemming from these projects. Responses requested from the Mayor, the Board of Supervisors, the Controller, the Chair of COIT, the City CIO, and the Department Heads and CIOs or IT Directors from the Airport, the Department of Emergency Management, the General Services Agency, the Department of Public Works, the Human Services Agency, the SF Municipal Transportation Agency, the SF Police Department, the Department of Public Health, and the Public Utilities Commission.
F18: There is a need for a citywide ICT asset management system. Responses requested from the Mayor, the Board of Supervisors, the Controller, the Chair of COIT, the City CIO, and the Department Heads and CIOs or IT Directors from the Airport, the Department of Emergency Management, the General Services Agency, the Department of Public Works, the Human Services Agency, the SF Municipal Transportation Agency, the SF Police Department, the Department of Public Health, and the Public Utilities Commission.
F19: There is a need for a citywide database of ICT personnel. Responses requested from the Mayor, the Board of Supervisors, the Controller, the Chair of COIT, the City CIO, and the Department Heads and CIOs or IT Directors from the Airport, the Department of Emergency Management, the General Services Agency, the Department of Public Works, the Human Services Agency, the SF Municipal Transportation Agency, the SF Police Department, the Department of Public Health, and the Public Utilities Commission. Déjà Vu All Over Again
F20: There is no effort to gather and utilize comprehensive quantitative data to track how ICT currently functions. Responses are requested from the Mayor, the Board of Supervisors, the Controller, the Chair of COIT, the City CIO, and the Department Heads and CIOs or IT Directors from the Airport, the Department of Emergency Management, the General Services Agency, the Department of Public Works, the Human Services Agency, the SF Municipal Transportation Agency, the SF Police Department, the Department of Public Health, and the Public Utilities Commission.
F21: The ICT 5-year plan is not a strategic plan and does not calculate how changes in ICT systems would impact City operations and costs. Responses are requested from the Mayor, the Board of Supervisors, the Controller, the Chair of COIT, the City CIO, and the Department Heads and CIOs or IT Directors from the Airport, the Department of Emergency Management, the General Services Agency, the Department of Public Works, the Human Services Agency, the SF Municipal Transportation Agency, the SF Police Department, the Department of Public Health, and the Public Utilities Commission. G. Recommendations
F22: City ICT managers are experiencing a growing difficulty in hiring technologists with “cutting edge” knowledge, skills, and experience. Responses are requested from the Mayor, the Board of Supervisors, the Department of Human Resources, the City CIO, and the departmental CIOs or IT Directors from the Airport, the Department of Emergency Management, the General Services Agency, the Department of Public Works, the Human Services Agency, the SF Municipal Transportation Agency, the SF Police Department, the Department of Public Health, and the Public Utilities Commission, and Local 21.
F23: Relying on Permanent Civil Service as a standard way of hiring technologists is too slow and cumbersome for the business needs of ICT units. Responses are requested from the Mayor, the Board of Supervisors, the Department of Human Resources, the City CIO, and the departmental CIOs or IT Directors from the Airport, the Department of Emergency Management, the General Services Agency, the Department of Public Works, the Human Services Agency, the SF Municipal Transportation Agency, the SF Police Department, the Department of Public Health, and the Public Utilities Commission, and Local 21.
F24: Relying on Permanent Civil Service as a standard way of hiring technologists prevents the city from attracting top talent from the private sector. Responses are requested from the Mayor, the Board of Supervisors, the Department of Human Resources, the City CIO, and the departmental CIOs or IT Directors from the Airport, the Department of Emergency Management, the General Services Agency, the Department of Public Works, the Human Services Agency, the SF Municipal Transportation Agency, the SF Police Department, the Department of Public Health, and the Public Utilities Commission, and Local 21. D. Recommendations
F25: City technology culture is based in the belief that operating departments focus on their individual missions at the expense of citywide needs. Responses are requested from the Mayor, the Board of Supervisors, the Controller, the Chair of COIT, the City CIO, and the Department Heads and CIOs or IT Directors from the Airport, the Department of Emergency Management, the General Services Agency, the Department of Public Works, the Human Services Agency, the SF Municipal Transportation Agency, the SF Police Department, the Department of Public Health, and the Public Utilities Commission. Déjà Vu All Over Again 29
F26: The cooperative attitude among departments and DT previously found by an earlier Civil Grand Jury has faded. Responses are requested from the Mayor, the Board of Supervisors, the Controller, the Chair of COIT, the City CIO, and the Department Heads and CIOs or IT Directors from the Airport, the Department of Emergency Management, the General Services Agency, the Department of Public Works, the Human Services Agency, the SF Municipal Transportation Agency, the SF Police Department, the Department of Public Health, and the Public Utilities Commission.
F27: A department-first perspective, not the citywide perspective intended in the Administrative Code, results in a lack of coordination and communication between and among the different departments. Responses are requested from the Mayor, the Board of Supervisors, the Controller, the Chair of COIT, the City CIO, and the Department Heads and CIOs or IT Directors from the Airport, the Department of Emergency Management, the General Services Agency, the Department of Public Works, the Human Services Agency, the SF Municipal Transportation Agency, the SF Police Department, the Department of Public Health, and the Public Utilities Commission.
F28: A department-first perspective, not the citywide perspective intended in the Administrative Code, results in duplication of common technology services and products. Responses are requested from the Mayor, the Board of Supervisors, the Controller, the Chair of COIT, the City CIO, and the Department Heads and CIOs or IT Directors from the Airport, the Department of Emergency Management, the General Services Agency, the Department of Public Works, the Human Services Agency, the SF Municipal Transportation Agency, the SF Police Department, the Department of Public Health, and the Public Utilities Commission.
F29: Department Heads and CIOs do not view the authority granted COIT and the City CIO in the Administrative Code as governing their own plans and actions. Responses are requested from the Mayor, the Board of Supervisors, the Chair of COIT, the City CIO, and the Department Heads and CIOs or IT Directors from the Airport, the Department of Emergency Management, the General Services Agency, the Department of Public Works, the Human Services Agency, the SF Municipal Transportation Agency, the SF Police Department, the Department of Public Health, and the Public Utilities Commission.
F30: Neither COIT nor the City CIO behave as if they fully believe in their authority to enforce policy and consolidation initiatives. Responses are requested from the Mayor, the Board of Supervisors, the Chair of COIT, the City CIO, and the Department Heads and CIOs or IT Directors from the Airport, the Department 30 Déjà Vu All Over Again of Emergency Management, the General Services Agency, the Department of Public Works, the Human Services Agency, the SF Municipal Transportation Agency, the SF Police Department, the Department of Public Health, and the Public Utilities Commission.
F31: There are no severe or immediate consequences resulting from City departments failing to abide by agreements to implement citywide initiatives or meet established timelines for completion. Responses are requested from the Mayor, the Board of Supervisors, the Chair of COIT, the City CIO, and the Department Heads and CIOs or IT Directors from the Airport, the Department of Emergency Management, the General Services Agency, the Department of Public Works, the Human Services Agency, the SF Municipal Transportation Agency, the SF Police Department, the Department of Public Health, and the Public Utilities Commission. B. Recommendations
Additional Recommendations 19

Not linked to specific findings.

R1: The Mayor regularly attend COIT meetings to communicate his interest and support of internal citywide technology and move it forward within City government. Response is requested from the Mayor. Déjà Vu All Over Again 17
R2: The Budget Analyst or the Controller perform a management audit evaluating the Department of Technology’s functions to determine if the Department adequately communicates with other departments, and how to alleviate the Department’s barriers to better performance. Responses are requested from the Mayor, the Board of Supervisors, the Controller, Budget Analyst, the City CIO, and the departmental CIOs or IT Directors from the Airport, the Department of Emergency Management, the General Services Agency, the Department of Public Works, the Human Services Agency, the SF Municipal Transportation Agency, the SF Police Department, the Department of Public Health, and the Public Utilities Commission.
R3: Policies and citywide consolidation initiatives adopted by COIT be communicated as Mayoral Directives to Department Heads and CIOs. Responses are requested from Mayor, the Chair of COIT, and the City CIO.
R4: COIT appoint two non-voting, non-City employee members to sit on COIT without further delay. Responses are requested from the Mayor, the Board of Supervisors, the City Attorney, the Chair of COIT and the City CIO.
R5: The City CIO develop consolidated citywide comprehensive ICT budget and staffing plans, reviewed and approved by COIT, and take the lead in its presentation to the Mayor’s Budget Office and the Board of Supervisors. Responses are requested from the Mayor, the Board of Supervisors, the Controller, the Department of Human Resources, the Chair of COIT, the City CIO, and Department Heads and CIOs or IT Directors from the Airport, the Department of Emergency Management, the General Services Agency, the Department of Public Works, the Human Services Agency, the SF Municipal Transportation Agency, the SF Police Department, the Department of Public Health, and the Public Utilities Commission.
R6: Subsequent to COIT approval of the ICT budget and staffing plans, COIT and the City CIO monitor adherence to these plans. Responses are requested from the Mayor, the Board of Supervisors, the Controller, the Department of Human Resources, the Chair of COIT, the City CIO, and Department Heads and CIOs or IT Directors from the Airport, the Department of Emergency Management, the General Services Agency, the Department of Public Works, the Human Services Agency, the SF Municipal Transportation Agency, the SF Police Department, the Department of Public Health, and the Public Utilities Commission. Déjà Vu All Over Again
R7: The City CIO position be elevated in authority, responsibility, and accountability by creating functional “dotted-line” relationships between the City CIO and the departmental CIOs. Responses are requested from Mayor, the Board of Supervisors, the Controller, City CIO, and Department Heads and CIOs or IT Directors from the Airport, the Department of Emergency Management, the General Services Agency, the Department of Public Works, the Human Services Agency, the SF Municipal Transportation Agency, the SF Police Department, the Department of Public Health, and the Public Utilities Commission.
R8: Provide staff support to both the City CIO and COIT. Responses are requested from Mayor, the Board of Supervisors, the Controller, City CIO, and Department Heads and CIOs or IT Directors from the Airport, the Department of Emergency Management, the General Services Agency, the Department of Public Works, the Human Services Agency, the SF Municipal Transportation Agency, the SF Police Department, the Department of Public Health, and the Public Utilities Commission.
R9: Amend Administrative Code, Section 22A.4 and 22A.7, to separate the position of City CIO from the Department of Technology. Responses are requested from the Mayor, the Board of Supervisors, the Chair of COIT, and the City CIO.
R10: Amend Administrative Code, Sections 22A.4 and 22A.7, to create the separate position of Director of DT, appointed by and reporting to the City CIO. Responses are requested from Mayor, the Board of Supervisors, the Chair of COIT, and the City CIO. II. A Dearth of ICT Information The Jury, in conducting this investigation, found a dearth of in-depth information about technology in the City, including: technology usage; staffing requirements; and overall costs. A. Technology Reporting ICT planning and reporting is focused on individual projects. Even the recent five-year ICT Plan is focused on projects, including consolidation initiatives, but contains little citywide data on costs, personnel, or equipment. Individual departments create and maintain information on their own ICT plans. COIT also collects this information. However, none of this information is consolidated or used for later citywide analysis. The lack of hard, comprehensive financial information has discouraged decision-makers, particularly those in the top leadership positions, Déjà Vu All Over Again 19 from tackling technology issues citywide or seeing its potential in furthering City programs and reducing costs. Sound management and accountability require such data. Little attempt has been made over the years to track, analyze, and evaluate the costs related to ICT. No citywide comprehensive ICT annual report is made to the Mayor or Board of Supervisors, other than a presentation of ICT project plans for budget proposals and hearings. The structure of ICT citywide does not make this data visible to the public or to decision-makers. B. Asset Management While departments often keep track of the equipment and software they own, there is no citywide ICT asset management system to track hardware and other equipment, software, and licenses. The lack of citywide information hampers the ability of COIT and the City CIO to identify duplication in, and opportunities to share, equipment and licenses. An inventory would provide City leaders critical information from when to upgrade software to developing a standard schedule for equipment replacements across departments, large and small. Furthermore, an inventory would allow the City to track the life expectancies of critical computer systems and determine a replacement schedule, and budget for the highest-priority systems. C. Human Resource Management There also is no effort to systematically catalog the skill sets of ICT personnel to ensure that skills match the business needs of departments or that appropriate training opportunities are offered. With this data, it would be easier to exchange or temporarily transfer department ICT staff for short-term assignments, foster a more creative work environment, and provide a better approach to resolving ICT problems. D. IT Spending There are 49 departments in the body of San Francisco City government for which ICT financial budgets are identified and reported by the SF Controller’s Office (see Table 2). The 2011-12 summary table includes information on all City ICT budgets (ICT staff, non-ICT staff doing ICT work, professional services, materials and supplies, equipment, and licenses and work orders) totaling $196 million. These figures represent merely what is budgeted, not what is actually spent. Several departments have been able to reallocate monies toward the funding of ICT projects from other sources within their budgets but are not reflected in the Controller’s summary. Some personnel and costs outside of ICT job classifications, which COIT funds and which DT considers to be part of technology, are not included, such as: new media, telephony, and radio personnel. A more accurate accounting of ICT costs is estimated to be closer to $250 million according to those interviewed by the Jury. Déjà Vu All Over Again In the Controller’s chart, ten departments account for 81% of total ICT spending. However, this information is a summary and cannot be used to determine savings that might be captured, particularly due to consolidations and system upgrades. E. Reporting and Measures As mentioned in Lowery’s 2002 report, An Enterprise Approach to IT, as well as by interviewees, there is a need for an accurate baseline assessment of where the City is in terms of ICT performance and expenditures, both at DT and at the departmental levels. The report suggested a survey35 of every City department. Besides measuring quantitative data such as system uptime and help call response time, both at DT and the departmental level, the survey should include: • what ICT services the departments have now; • how the departments currently ensure they receive timely and high quality ICT service and support; • how the departments currently measure success of ICT services and projects; • how and why the departments currently split their ICT dollars between their departments, DT, and outside contractors; • how departments rank their current level of satisfaction with services the departments receive from DT; • how departments rank their current level of satisfaction with their internal ICT services; and • what departments see as missing critical ICT services. An ICT needs assessment for smaller departments has not been conducted. This survey is as needed today as it was in 2002, and would be invaluable in assessing improvements in customer service and in tracking projected and actual long-term savings, once consolidations and other ICT systems are in place. Comparative data can be used to benchmark ICT expenditures, to capture areas of concern and to identify successes and how to exploit them. F. Findings
R11: The City CIO work with the Controller to conduct a survey, including, but not limited to, performance data, client satisfaction, decision-making and evaluation criteria, inventory of services, and needs assessment, first for baseline figures and then annually to measure improvement over the baseline figures. Responses are requested from the Mayor, the Board of Supervisors, the Controller, the Chair of COIT, the City CIO, and the Department Heads and CIOs or IT Directors from the Airport, the Department of Emergency Management, the General Services Agency, the Department of Public Works, the Human Services Agency, the SF Municipal Transportation Agency, the SF Police Department, the Department of Public Health, and the Public Utilities Commission.
R12: The City CIO report annually on the state of technology in the City to the Mayor and the Board of Supervisors. Responses are requested from the Mayor, the Board of Supervisors, the Controller, the Chair of COIT, the City CIO, and the Department Heads and CIOs or IT Directors from the Airport, the Department of Emergency Management, the General Services Agency, the Department of Public Works, the Human Services Agency, the SF Municipal Transportation Agency, the SF Police Department, the Department of Public Health, and the Public Utilities Commission. Déjà Vu All Over Again 23
R13: The City CIO and the Controller create a citywide asset management system for ICT equipment. Responses are requested from the Mayor, the Board of Supervisors, the Controller, the Chair of COIT, the City CIO, and the Department Heads and CIOs or IT Directors from the Airport, the Department of Emergency Management, the General Services Agency, the Department of Public Works, the Human Services Agency, the SF Municipal Transportation Agency, the SF Police Department, the Department of Public Health, and the Public Utilities Commission.
R14: The City CIO and DHR create a citywide skills database for personnel, to catalog such skills as programming languages, web development, database, networking, and operating systems. Responses are requested from the Mayor, the Board of Supervisors, the Department of Human Resources, the Chair of COIT, the City CIO, and the departmental CIOs or IT Directors from the Airport, the Department of Emergency Management, the General Services Agency, the Department of Public Works, the Human Services Agency, the SF Municipal Transportation Agency, the SF Police Department, the Department of Public Health, and the Public Utilities Commission, and Local 21. III. The Need for a Citywide Staffing Plan As noted earlier, the Administrative Code, without much definition, requires an ICT staffing plan. This plan should address, among other things, two major issues: the classification of ICT personnel, whether Permanent Civil Service (PCS) or Permanent Exempt (PEX), and the need for a more streamlined hiring process. A. Classification of Positions Most tech positions within the City are filled as PCS. However, technology is a dynamic field, and it is hard to predict even within five years’ time what that technology is going to look like and what skill sets are going to be needed. There is a constant need for training, and not all employees can be retrained to fit the changing business needs of ICT units. This becomes a problem within the department, not just for managers but also for motivated colleagues whose morale is affected by significantly less motivated co-workers. Under PCS, employees acquire certain rights to their positions, and there is less flexibility to hire new employees, move employees around on an “as needed” basis, or terminate them. Under PEX, however, employees are considered “at will” and serve at the pleasure of their appointing officer. Department heads have more discretion in the use of the “merit system” for exempt positions. Under the Charter,36 19 categories of employment are exempt from civil service. These 24 Déjà Vu All Over Again are divided into three groups. Group I consists of such positions as elected officials, heads and deputy heads of agencies and departments, and members of commissions and other advisory committees. Group II includes such named positions as attorneys, physicians, dentists, the law librarian, the actuary of the Employee’s Retirement Board, and other positions that were designated exempt under the 1932 Charter, long before information technology became a professional category. Group III includes temporary and seasonal appointments and those hired for special projects or for professional services with limited term funding (generally approved for up to three years of employment). Currently, approximately 15% of all active ICT employees are Group III exemptions.37 But, it is a sometimes arduous approval process to create such positions in the City and can involve appeals by unions to the Civil Service Commission. The last time the Charter was changed to expand exempt categories was in 1999. Under Proposition E, the City created SFMTA and added their managerial positions as another category of exempt appointments. It is time to make another Charter change to add technologists as a Group II exemption category from civil service. This category could include computer operators, LAN administrators, database administrators, programmers, and ICT project managers and analysts. As departmental technology changes, employees can be offered training opportunities, or, as “at will” employees, be terminated to more nearly match changing business needs with staff skills. B. Hiring Practices Another issue is the City’s ICT-position hiring practices. With more private firms moving into the City, competition for the best ICT talent will only increase. Hiring processes are not designed to meet the need to make timely job offers. For some managers, this has meant they are not getting the best people. The process for hiring a PCS employee is cumbersome and drags on for several months. First, DHR is involved in posting the positions and screening the applicants for education, experience, and certification qualifications. Local 21 is also involved with testing and ranking procedures. An applicant list is then created, with the top three scorers sent to the hiring department to interview. However, priority is given to former employees who have been laid off. These positions are posted for three months; if a suitable candidate is not found, the position is posted for another three months, and a new list is created. There is also always the possibility that even though the position had been previously approved, the Mayor may declare a hiring freeze. This hiring process for PCS positions has sometimes gone as long as eight months before a candidate is able to come onboard. Hiring PEX employees is a much faster process. Job descriptions are written by the respective departments and are posted by DHR. Candidates that have the requirements are interviewed by the respective departments. If a candidate is accepted by the departmental CIO and the department head, an offer is made. This hiring process can take approximately 2-3 months. Déjà Vu All Over Again 25 C. Findings
R15: Revise the Charter so that all vacant and new technology positions be classified as Group II exempt positions. Responses are requested from the Mayor, the Board of Supervisors, the Department of Human Resources, the City CIO, and the departmental CIOs or IT Directors from the Airport, the Department of Emergency Management, the General Services Agency, the Department of Public Works, the Human Services Agency, the SF Municipal Transportation Agency, the SF 26 Déjà Vu All Over Again Police Department, the Department of Public Health, and the Public Utilities Commission, and Local 21.
R16: The City CIO be involved, with department heads, in hiring decisions for their highest level ICT personnel. Responses are requested from the Mayor, the Board of Supervisors, the Chair of COIT, the City CIO, and the Department of Human Resources.
R17: The City CIO be included, with department heads, in the performance review process of senior ICT personnel in all departments. Responses are requested from the Mayor, the Board of Supervisors, the Chair of COIT, the City CIO, and the Department of Human Resources.
R18: Pending revision of the Charter, the Mayor develop methods for speeding up the hiring process for ICT personnel. Responses are requested from the Mayor, the Board of Supervisors, the Chair of COIT, the City CIO, the Department of Human Resources, and Local 21. IV. A Culture in Need of Change The iPhone Dictionary App defines “culture” as “the sum total of ways of living built up by a group of human beings transmitted from one generation to another.” With that definition in mind, and after extensive interviews with department heads and technology managers, attending numerous meetings, and reading reports and regulations, it is clear that the City believes that operating departments require a high level of independence. In turn, the City gives its operating departments a wide range of latitude in carrying out their missions. While important in providing services to the public, that culture of independence stands as a hurdle to the introduction of important technological improvements which can lead to citywide cost savings and more efficient operations. A high level of independent department behavior can co-exist with meaningful citywide efficiencies. Technology culture is in need of change. In an October 2005 Harvard Business Review article titled, “The Passive-Aggressive Organization,” the authors stated that: Healthy companies are hard to mistake. Their managers have access to good, timely information, the authority to make informed decisions, and the incentive to make them on behalf of the organization which promptly and capably carries them out.38 Déjà Vu All Over Again 27 When good, timely technology information is available in the City, it is found mainly at the department and project level. Though COIT has the authority to focus its attention on citywide efficiencies, it spends most of its efforts on review and evaluation of project proposals. Attempts to gather and consolidate data for citywide projections and analyses, therefore, are rare. Without citywide data, informed decisions are limited to departments and projects, with little consideration given to citywide concerns. This is accepted because it is part of the City’s culture. The authors list three failings found in organizations that slide into passive-aggressive behavior. They are used to describe an organization’s quiet but tenacious resistance, in every way but openly, to corporate directives. These three failings demonstrate the Jury’s concerns stemming from the culture around citywide technology. First is “Unclear Scope of Authority.” While the Administrative Code gives the City CIO the authority to implement COIT policy, this authority is seldom applied. For instance, department heads have reversed their initial commitments to a citywide email system, claiming that special security and reliability cannot be assured. Moreover, neither COIT nor the City CIO has enforcement tools, or the inclination to develop such tools, to ensure compliance with citywide policies such as standardized email systems, websites, centralized data centers, and server virtualization. As a result, exceptions to established policy are granted and opportunities for costs savings and operational efficiencies are lost. It is accepted because it is part of the City’s culture. Secondly, the authors identify “Misleading Goals” as a factor in organizational failure. The basic goal of city government is to provide for its people in the most effective way it can. The basic goal of a city department is to carry out its mission in the most effective way it can. Though it might be assumed that all of San Francisco government works with unified goals, citywide goals are at times in conflict with departmental goals. The priorities of a department are, by their nature, narrower than that of the City. Department heads place significantly greater importance on the successful performance of their agencies than on managing for citywide efficiency and effectiveness through the use of technology. They are judged on departmental performance. They know that City administrators rely foremost on departmental success and will not press department heads to take a greater citywide view. We have learned of the unique technology requirements placed on several City departments, such as SFO, Police, DPH, and HSA. Those requirements have led to unchallenged department demands for special treatment at the expense of efficiencies to citywide operations. That need not be. However, it is accepted because it is part of the City’s culture. The third organizational failure is “Agreement without Cooperation.” Our report has shown that department heads who sit on COIT can agree with the introduction of a particular citywide project and later ask for an exemption for their department, even though it reduces economies of scales and other efficiencies. And, they get away with it. Interviewees have made such comments as, “We work for the department and not for the City as a whole,” “San Francisco does not like 28 Déjà Vu All Over Again authoritarian leadership,” or just “We don’t want to be mean.” It is accepted because it is part of the City’s culture. The Administrative Code requires COIT to include two people from outside City government as active members of its body.39 This was done in part to expand COIT’s capacity to create policies and programs that would take advantage of the most advanced technology offerings and thinking. With San Francisco and Silicon Valley so rich in technology expertise, not to mention the nearby universities, such additions should prove very useful and easy to attract. Adding outsiders to COIT deliberations helps to change the City’s existing culture. However, little, if anything, has been done to meet this requirement, again allowing the status quo to remain embedded in the City’s technology culture. We recognize the difficulty in changing culture, but we believe the gains that can be made far outweigh the effort required. Culture change is less a matter of managing than it is of leading in a new direction, with visionaries that clearly embrace the changes to be made. Changing culture requires inspiration and direction from the highest organization level to demonstrate its seriousness and motivate progress. This is a role that can be played only by the Mayor. Prior to his election, our current Mayor served as a member of COIT in his capacity as former head of DPW and City Administrator. This experience should serve well to move internal citywide technology forward. Thus far, he has shown little inclination to do that. The absence of such leadership dilutes the sense of importance and urgency that is required. Leadership must be consistent, forceful, and visible. Culture, commonly defined, means “the way things are done around here.” The City can continue to follow the path of least resistance by not changing “the way things are done around here.” Or, the City can take bold steps toward a more cooperative, City-focused culture. The Jury, after extensive study, believes the City can, and should, do better and focus more on City needs and values, while not losing sight of the importance of department strengths. Success can be achieved if the Mayor brings the passion he exhibits toward technology external to City operations to bear on the internal issues facing us. A. Findings
R19: The Mayor provide consistent, passionate, and aggressive leadership in the field of citywide technology, fostering progress, and garnering agreement among departments toward a more cooperative and cohesive culture. Response is requested from the Mayor.
Findings & Recommendations 31 findings
F1: Delegating the attendance of COIT meetings by the Mayor to a representative sends a negative message to department heads and CIOs that internal citywide technology issues are not a high priority for the Mayor. A response is requested from the Mayor and the Board of Supervisors.
F2: The Department of Technology continues to be perceived by many of its customers as providing unsatisfactory service in terms of quality, reliability, timeliness, and cost. Responses are requested from the Board of Supervisors, the Chair of COIT, the Controller, the City CIO, and the departmental CIOs or IT Directors from the Airport, the Department of Emergency Management, the General Services Agency, the Department of Public Works, the Human Services Agency, the SF Municipal Transportation Agency, the SF Police Department, the Department of Public Health, and the Public Utilities Commission.
F3: There are consequences to the Department of Technology for failing to deliver timely and high quality services, including the Mayor and Board of Supervisors continually cutting DT’s budget. Responses are requested from the Mayor, the Board of Supervisors, the Controller, the Chair of COIT, and the City CIO.
F4: Another consequence to the Department of Technology for unsatisfactory service is the reluctance of departments to participate in citywide initiatives and to give up their operational independence. Responses are requested from the Mayor, the Board of Supervisors, the Chair of COIT, the City CIO and the departmental CIOs or IT Directors from the Airport, the Department of Emergency Management, the General Services Agency, the Department of Public Works, the Déjà Vu All Over Again 15 Human Services Agency, the SF Municipal Transportation Agency, the SF Police Department, the Department of Public Health, and the Public Utilities Commission.
F5: COIT policies and citywide consolidation initiatives are not communicated to Department Heads and CIOs effectively by the Mayor and COIT. Responses are requested from the Mayor, the Board of Supervisors, the Chair of COIT, the City CIO, and the Department Heads and CIOs or IT Directors from the Airport, the Department of Emergency Management, the General Services Agency, the Department of Public Works, the Human Services Agency, the SF Municipal Transportation Agency, the SF Police Department, the Department of Public Health, and the Public Utilities Commission.
F6: COIT is not in compliance with the Administrative Code by failing to find and appoint two non-voting, non-City employee members. Responses are requested from the Mayor, the Board of Supervisors, the City Attorney, the Chair of COIT and the City CIO.
F7: The current citywide ICT organizational structure hinders the City CIO from fully using the established “authority and responsibility necessary to … implement COIT standards, policies, and procedures for all City Departments.” Responses are requested from the Mayor, the Board of Supervisors, the Chair of COIT, and the City CIO.
F8: The strategic role of the City CIO and the operational role of the Director of DT are two fundamentally different and equally full-time jobs. Responses are requested from the Mayor, the Board of Supervisors, the Department of Human Resources, the Chair of COIT, and the City CIO.
F9: Departmental CIOs have no formal forum to communicate with each other or coordinate common technology issues. Responses are requested from the Board of Supervisors, the Chair of COIT, the Controller, the City CIO, and the departmental CIOs or IT Directors from the Airport, the Department of Emergency Management, the General Services Agency, the Department of Public Works, the Human Services Agency, the SF Municipal Transportation Agency, the SF Police Department, the Department of Public Health, and the Public Utilities Commission. Déjà Vu All Over Again
F10: The lack of a functional reporting relationship between the City CIO and the departmental CIOs is a fundamental weakness in implementing common citywide programs. Responses are requested from the Mayor, the Board of Supervisors, the Controller, the City CIO, and the departmental CIOs or IT Directors from the Airport, the Department of Emergency Management, the General Services Agency, the Department of Public Works, the Human Services Agency, the SF Municipal Transportation Agency, the SF Police Department, the Department of Public Health, and the Public Utilities Commission.
F11: Allowing common ICT functions to be addressed and performed on a department-by- department basis has led to duplication of effort and unnecessary spending. Responses are requested from the Mayor, the Board of Supervisors, the Controller, the City CIO, and the departmental CIOs or IT Directors from the Airport, the Department of Emergency Management, the General Services Agency, the Department of Public Works, the Human Services Agency, the SF Municipal Transportation Agency, the SF Police Department, the Department of Public Health, and the Public Utilities Commission.
F12: The five-year ICT plan does not include: (1) ongoing operational activities, and (2) projects currently in progress with prior funding. Responses are requested from the Mayor, the Board of Supervisors, the Controller, the Chair of COIT, the City CIO, and the JUS.T.I.S Governance Council.
F13: There are no consolidated citywide ICT budget and staffing plans. Responses are requested from the Mayor, the Board of Supervisors, the Controller, the Chair of COIT, the City CIO, and the Department Heads and CIOs or IT Directors from the Airport, the Department of Emergency Management, the General Services Agency, the Department of Public Works, the Human Services Agency, the SF Municipal Transportation Agency, the SF Police Department, the Department of Public Health, and the Public Utilities Commission. H. Recommendations
F14: Although COIT, DT, and a City CIO, address technology on a citywide basis, technology is not treated as a distinct citywide organizational entity. Responses requested from the Mayor, the Board of Supervisors, the Controller, the Chair of COIT, the City CIO, and the Department Heads and CIOs or IT Directors from the Airport, the Department of Emergency Management, the General Services Agency, the Department of Public Works, the Human Services Agency, the SF Municipal Transportation Agency, the SF Police Department, the Department of Public Health, and the Public Utilities Commission. Déjà Vu All Over Again 21
F15: There is no comprehensive annual reporting on the state of technology within City government presented to the Mayor or the Board of Supervisors. Responses requested from the Mayor, the Board of Supervisors, the Controller, the Chair of COIT, the City CIO, and the Department Heads and CIOs or IT Directors from the Airport, the Department of Emergency Management, the General Services Agency, the Department of Public Works, the Human Services Agency, the SF Municipal Transportation Agency, the SF Police Department, the Department of Public Health, and the Public Utilities Commission.
F16: There is a scarcity of consolidated citywide data in the technological arena, separate from departmental budgets. Responses requested from the Mayor, the Board of Supervisors, the Controller, the Chair of COIT, the City CIO, and the Department Heads and CIOs or IT Directors from the Airport, the Department of Emergency Management, the General Services Agency, the Department of Public Works, the Human Services Agency, the SF Municipal Transportation Agency, the SF Police Department, the Department of Public Health, and the Public Utilities Commission.
F17: COIT concentrates on the design and implementation of individual projects rather than citywide costs and savings stemming from these projects. Responses requested from the Mayor, the Board of Supervisors, the Controller, the Chair of COIT, the City CIO, and the Department Heads and CIOs or IT Directors from the Airport, the Department of Emergency Management, the General Services Agency, the Department of Public Works, the Human Services Agency, the SF Municipal Transportation Agency, the SF Police Department, the Department of Public Health, and the Public Utilities Commission.
F18: There is a need for a citywide ICT asset management system. Responses requested from the Mayor, the Board of Supervisors, the Controller, the Chair of COIT, the City CIO, and the Department Heads and CIOs or IT Directors from the Airport, the Department of Emergency Management, the General Services Agency, the Department of Public Works, the Human Services Agency, the SF Municipal Transportation Agency, the SF Police Department, the Department of Public Health, and the Public Utilities Commission.
F19: There is a need for a citywide database of ICT personnel. Responses requested from the Mayor, the Board of Supervisors, the Controller, the Chair of COIT, the City CIO, and the Department Heads and CIOs or IT Directors from the Airport, the Department of Emergency Management, the General Services Agency, the Department of Public Works, the Human Services Agency, the SF Municipal Transportation Agency, the SF Police Department, the Department of Public Health, and the Public Utilities Commission. Déjà Vu All Over Again
F20: There is no effort to gather and utilize comprehensive quantitative data to track how ICT currently functions. Responses are requested from the Mayor, the Board of Supervisors, the Controller, the Chair of COIT, the City CIO, and the Department Heads and CIOs or IT Directors from the Airport, the Department of Emergency Management, the General Services Agency, the Department of Public Works, the Human Services Agency, the SF Municipal Transportation Agency, the SF Police Department, the Department of Public Health, and the Public Utilities Commission.
F21: The ICT 5-year plan is not a strategic plan and does not calculate how changes in ICT systems would impact City operations and costs. Responses are requested from the Mayor, the Board of Supervisors, the Controller, the Chair of COIT, the City CIO, and the Department Heads and CIOs or IT Directors from the Airport, the Department of Emergency Management, the General Services Agency, the Department of Public Works, the Human Services Agency, the SF Municipal Transportation Agency, the SF Police Department, the Department of Public Health, and the Public Utilities Commission. G. Recommendations
F22: City ICT managers are experiencing a growing difficulty in hiring technologists with “cutting edge” knowledge, skills, and experience. Responses are requested from the Mayor, the Board of Supervisors, the Department of Human Resources, the City CIO, and the departmental CIOs or IT Directors from the Airport, the Department of Emergency Management, the General Services Agency, the Department of Public Works, the Human Services Agency, the SF Municipal Transportation Agency, the SF Police Department, the Department of Public Health, and the Public Utilities Commission, and Local 21.
F23: Relying on Permanent Civil Service as a standard way of hiring technologists is too slow and cumbersome for the business needs of ICT units. Responses are requested from the Mayor, the Board of Supervisors, the Department of Human Resources, the City CIO, and the departmental CIOs or IT Directors from the Airport, the Department of Emergency Management, the General Services Agency, the Department of Public Works, the Human Services Agency, the SF Municipal Transportation Agency, the SF Police Department, the Department of Public Health, and the Public Utilities Commission, and Local 21.
F24: Relying on Permanent Civil Service as a standard way of hiring technologists prevents the city from attracting top talent from the private sector. Responses are requested from the Mayor, the Board of Supervisors, the Department of Human Resources, the City CIO, and the departmental CIOs or IT Directors from the Airport, the Department of Emergency Management, the General Services Agency, the Department of Public Works, the Human Services Agency, the SF Municipal Transportation Agency, the SF Police Department, the Department of Public Health, and the Public Utilities Commission, and Local 21. D. Recommendations
F25: City technology culture is based in the belief that operating departments focus on their individual missions at the expense of citywide needs. Responses are requested from the Mayor, the Board of Supervisors, the Controller, the Chair of COIT, the City CIO, and the Department Heads and CIOs or IT Directors from the Airport, the Department of Emergency Management, the General Services Agency, the Department of Public Works, the Human Services Agency, the SF Municipal Transportation Agency, the SF Police Department, the Department of Public Health, and the Public Utilities Commission. Déjà Vu All Over Again 29
F26: The cooperative attitude among departments and DT previously found by an earlier Civil Grand Jury has faded. Responses are requested from the Mayor, the Board of Supervisors, the Controller, the Chair of COIT, the City CIO, and the Department Heads and CIOs or IT Directors from the Airport, the Department of Emergency Management, the General Services Agency, the Department of Public Works, the Human Services Agency, the SF Municipal Transportation Agency, the SF Police Department, the Department of Public Health, and the Public Utilities Commission.
F27: A department-first perspective, not the citywide perspective intended in the Administrative Code, results in a lack of coordination and communication between and among the different departments. Responses are requested from the Mayor, the Board of Supervisors, the Controller, the Chair of COIT, the City CIO, and the Department Heads and CIOs or IT Directors from the Airport, the Department of Emergency Management, the General Services Agency, the Department of Public Works, the Human Services Agency, the SF Municipal Transportation Agency, the SF Police Department, the Department of Public Health, and the Public Utilities Commission.
F28: A department-first perspective, not the citywide perspective intended in the Administrative Code, results in duplication of common technology services and products. Responses are requested from the Mayor, the Board of Supervisors, the Controller, the Chair of COIT, the City CIO, and the Department Heads and CIOs or IT Directors from the Airport, the Department of Emergency Management, the General Services Agency, the Department of Public Works, the Human Services Agency, the SF Municipal Transportation Agency, the SF Police Department, the Department of Public Health, and the Public Utilities Commission.
F29: Department Heads and CIOs do not view the authority granted COIT and the City CIO in the Administrative Code as governing their own plans and actions. Responses are requested from the Mayor, the Board of Supervisors, the Chair of COIT, the City CIO, and the Department Heads and CIOs or IT Directors from the Airport, the Department of Emergency Management, the General Services Agency, the Department of Public Works, the Human Services Agency, the SF Municipal Transportation Agency, the SF Police Department, the Department of Public Health, and the Public Utilities Commission.
F30: Neither COIT nor the City CIO behave as if they fully believe in their authority to enforce policy and consolidation initiatives. Responses are requested from the Mayor, the Board of Supervisors, the Chair of COIT, the City CIO, and the Department Heads and CIOs or IT Directors from the Airport, the Department 30 Déjà Vu All Over Again of Emergency Management, the General Services Agency, the Department of Public Works, the Human Services Agency, the SF Municipal Transportation Agency, the SF Police Department, the Department of Public Health, and the Public Utilities Commission.
F31: There are no severe or immediate consequences resulting from City departments failing to abide by agreements to implement citywide initiatives or meet established timelines for completion. Responses are requested from the Mayor, the Board of Supervisors, the Chair of COIT, the City CIO, and the Department Heads and CIOs or IT Directors from the Airport, the Department of Emergency Management, the General Services Agency, the Department of Public Works, the Human Services Agency, the SF Municipal Transportation Agency, the SF Police Department, the Department of Public Health, and the Public Utilities Commission. B. Recommendations
Additional Recommendations 19

Not linked to specific findings.

R1: The Mayor regularly attend COIT meetings to communicate his interest and support of internal citywide technology and move it forward within City government. Response is requested from the Mayor. Déjà Vu All Over Again 17
R2: The Budget Analyst or the Controller perform a management audit evaluating the Department of Technology’s functions to determine if the Department adequately communicates with other departments, and how to alleviate the Department’s barriers to better performance. Responses are requested from the Mayor, the Board of Supervisors, the Controller, Budget Analyst, the City CIO, and the departmental CIOs or IT Directors from the Airport, the Department of Emergency Management, the General Services Agency, the Department of Public Works, the Human Services Agency, the SF Municipal Transportation Agency, the SF Police Department, the Department of Public Health, and the Public Utilities Commission.
R3: Policies and citywide consolidation initiatives adopted by COIT be communicated as Mayoral Directives to Department Heads and CIOs. Responses are requested from Mayor, the Chair of COIT, and the City CIO.
R4: COIT appoint two non-voting, non-City employee members to sit on COIT without further delay. Responses are requested from the Mayor, the Board of Supervisors, the City Attorney, the Chair of COIT and the City CIO.
R5: The City CIO develop consolidated citywide comprehensive ICT budget and staffing plans, reviewed and approved by COIT, and take the lead in its presentation to the Mayor’s Budget Office and the Board of Supervisors. Responses are requested from the Mayor, the Board of Supervisors, the Controller, the Department of Human Resources, the Chair of COIT, the City CIO, and Department Heads and CIOs or IT Directors from the Airport, the Department of Emergency Management, the General Services Agency, the Department of Public Works, the Human Services Agency, the SF Municipal Transportation Agency, the SF Police Department, the Department of Public Health, and the Public Utilities Commission.
R6: Subsequent to COIT approval of the ICT budget and staffing plans, COIT and the City CIO monitor adherence to these plans. Responses are requested from the Mayor, the Board of Supervisors, the Controller, the Department of Human Resources, the Chair of COIT, the City CIO, and Department Heads and CIOs or IT Directors from the Airport, the Department of Emergency Management, the General Services Agency, the Department of Public Works, the Human Services Agency, the SF Municipal Transportation Agency, the SF Police Department, the Department of Public Health, and the Public Utilities Commission. Déjà Vu All Over Again
R7: The City CIO position be elevated in authority, responsibility, and accountability by creating functional “dotted-line” relationships between the City CIO and the departmental CIOs. Responses are requested from Mayor, the Board of Supervisors, the Controller, City CIO, and Department Heads and CIOs or IT Directors from the Airport, the Department of Emergency Management, the General Services Agency, the Department of Public Works, the Human Services Agency, the SF Municipal Transportation Agency, the SF Police Department, the Department of Public Health, and the Public Utilities Commission.
R8: Provide staff support to both the City CIO and COIT. Responses are requested from Mayor, the Board of Supervisors, the Controller, City CIO, and Department Heads and CIOs or IT Directors from the Airport, the Department of Emergency Management, the General Services Agency, the Department of Public Works, the Human Services Agency, the SF Municipal Transportation Agency, the SF Police Department, the Department of Public Health, and the Public Utilities Commission.
R9: Amend Administrative Code, Section 22A.4 and 22A.7, to separate the position of City CIO from the Department of Technology. Responses are requested from the Mayor, the Board of Supervisors, the Chair of COIT, and the City CIO.
R10: Amend Administrative Code, Sections 22A.4 and 22A.7, to create the separate position of Director of DT, appointed by and reporting to the City CIO. Responses are requested from Mayor, the Board of Supervisors, the Chair of COIT, and the City CIO. II. A Dearth of ICT Information The Jury, in conducting this investigation, found a dearth of in-depth information about technology in the City, including: technology usage; staffing requirements; and overall costs. A. Technology Reporting ICT planning and reporting is focused on individual projects. Even the recent five-year ICT Plan is focused on projects, including consolidation initiatives, but contains little citywide data on costs, personnel, or equipment. Individual departments create and maintain information on their own ICT plans. COIT also collects this information. However, none of this information is consolidated or used for later citywide analysis. The lack of hard, comprehensive financial information has discouraged decision-makers, particularly those in the top leadership positions, Déjà Vu All Over Again 19 from tackling technology issues citywide or seeing its potential in furthering City programs and reducing costs. Sound management and accountability require such data. Little attempt has been made over the years to track, analyze, and evaluate the costs related to ICT. No citywide comprehensive ICT annual report is made to the Mayor or Board of Supervisors, other than a presentation of ICT project plans for budget proposals and hearings. The structure of ICT citywide does not make this data visible to the public or to decision-makers. B. Asset Management While departments often keep track of the equipment and software they own, there is no citywide ICT asset management system to track hardware and other equipment, software, and licenses. The lack of citywide information hampers the ability of COIT and the City CIO to identify duplication in, and opportunities to share, equipment and licenses. An inventory would provide City leaders critical information from when to upgrade software to developing a standard schedule for equipment replacements across departments, large and small. Furthermore, an inventory would allow the City to track the life expectancies of critical computer systems and determine a replacement schedule, and budget for the highest-priority systems. C. Human Resource Management There also is no effort to systematically catalog the skill sets of ICT personnel to ensure that skills match the business needs of departments or that appropriate training opportunities are offered. With this data, it would be easier to exchange or temporarily transfer department ICT staff for short-term assignments, foster a more creative work environment, and provide a better approach to resolving ICT problems. D. IT Spending There are 49 departments in the body of San Francisco City government for which ICT financial budgets are identified and reported by the SF Controller’s Office (see Table 2). The 2011-12 summary table includes information on all City ICT budgets (ICT staff, non-ICT staff doing ICT work, professional services, materials and supplies, equipment, and licenses and work orders) totaling $196 million. These figures represent merely what is budgeted, not what is actually spent. Several departments have been able to reallocate monies toward the funding of ICT projects from other sources within their budgets but are not reflected in the Controller’s summary. Some personnel and costs outside of ICT job classifications, which COIT funds and which DT considers to be part of technology, are not included, such as: new media, telephony, and radio personnel. A more accurate accounting of ICT costs is estimated to be closer to $250 million according to those interviewed by the Jury. Déjà Vu All Over Again In the Controller’s chart, ten departments account for 81% of total ICT spending. However, this information is a summary and cannot be used to determine savings that might be captured, particularly due to consolidations and system upgrades. E. Reporting and Measures As mentioned in Lowery’s 2002 report, An Enterprise Approach to IT, as well as by interviewees, there is a need for an accurate baseline assessment of where the City is in terms of ICT performance and expenditures, both at DT and at the departmental levels. The report suggested a survey35 of every City department. Besides measuring quantitative data such as system uptime and help call response time, both at DT and the departmental level, the survey should include: • what ICT services the departments have now; • how the departments currently ensure they receive timely and high quality ICT service and support; • how the departments currently measure success of ICT services and projects; • how and why the departments currently split their ICT dollars between their departments, DT, and outside contractors; • how departments rank their current level of satisfaction with services the departments receive from DT; • how departments rank their current level of satisfaction with their internal ICT services; and • what departments see as missing critical ICT services. An ICT needs assessment for smaller departments has not been conducted. This survey is as needed today as it was in 2002, and would be invaluable in assessing improvements in customer service and in tracking projected and actual long-term savings, once consolidations and other ICT systems are in place. Comparative data can be used to benchmark ICT expenditures, to capture areas of concern and to identify successes and how to exploit them. F. Findings
R11: The City CIO work with the Controller to conduct a survey, including, but not limited to, performance data, client satisfaction, decision-making and evaluation criteria, inventory of services, and needs assessment, first for baseline figures and then annually to measure improvement over the baseline figures. Responses are requested from the Mayor, the Board of Supervisors, the Controller, the Chair of COIT, the City CIO, and the Department Heads and CIOs or IT Directors from the Airport, the Department of Emergency Management, the General Services Agency, the Department of Public Works, the Human Services Agency, the SF Municipal Transportation Agency, the SF Police Department, the Department of Public Health, and the Public Utilities Commission.
R12: The City CIO report annually on the state of technology in the City to the Mayor and the Board of Supervisors. Responses are requested from the Mayor, the Board of Supervisors, the Controller, the Chair of COIT, the City CIO, and the Department Heads and CIOs or IT Directors from the Airport, the Department of Emergency Management, the General Services Agency, the Department of Public Works, the Human Services Agency, the SF Municipal Transportation Agency, the SF Police Department, the Department of Public Health, and the Public Utilities Commission. Déjà Vu All Over Again 23
R13: The City CIO and the Controller create a citywide asset management system for ICT equipment. Responses are requested from the Mayor, the Board of Supervisors, the Controller, the Chair of COIT, the City CIO, and the Department Heads and CIOs or IT Directors from the Airport, the Department of Emergency Management, the General Services Agency, the Department of Public Works, the Human Services Agency, the SF Municipal Transportation Agency, the SF Police Department, the Department of Public Health, and the Public Utilities Commission.
R14: The City CIO and DHR create a citywide skills database for personnel, to catalog such skills as programming languages, web development, database, networking, and operating systems. Responses are requested from the Mayor, the Board of Supervisors, the Department of Human Resources, the Chair of COIT, the City CIO, and the departmental CIOs or IT Directors from the Airport, the Department of Emergency Management, the General Services Agency, the Department of Public Works, the Human Services Agency, the SF Municipal Transportation Agency, the SF Police Department, the Department of Public Health, and the Public Utilities Commission, and Local 21. III. The Need for a Citywide Staffing Plan As noted earlier, the Administrative Code, without much definition, requires an ICT staffing plan. This plan should address, among other things, two major issues: the classification of ICT personnel, whether Permanent Civil Service (PCS) or Permanent Exempt (PEX), and the need for a more streamlined hiring process. A. Classification of Positions Most tech positions within the City are filled as PCS. However, technology is a dynamic field, and it is hard to predict even within five years’ time what that technology is going to look like and what skill sets are going to be needed. There is a constant need for training, and not all employees can be retrained to fit the changing business needs of ICT units. This becomes a problem within the department, not just for managers but also for motivated colleagues whose morale is affected by significantly less motivated co-workers. Under PCS, employees acquire certain rights to their positions, and there is less flexibility to hire new employees, move employees around on an “as needed” basis, or terminate them. Under PEX, however, employees are considered “at will” and serve at the pleasure of their appointing officer. Department heads have more discretion in the use of the “merit system” for exempt positions. Under the Charter,36 19 categories of employment are exempt from civil service. These 24 Déjà Vu All Over Again are divided into three groups. Group I consists of such positions as elected officials, heads and deputy heads of agencies and departments, and members of commissions and other advisory committees. Group II includes such named positions as attorneys, physicians, dentists, the law librarian, the actuary of the Employee’s Retirement Board, and other positions that were designated exempt under the 1932 Charter, long before information technology became a professional category. Group III includes temporary and seasonal appointments and those hired for special projects or for professional services with limited term funding (generally approved for up to three years of employment). Currently, approximately 15% of all active ICT employees are Group III exemptions.37 But, it is a sometimes arduous approval process to create such positions in the City and can involve appeals by unions to the Civil Service Commission. The last time the Charter was changed to expand exempt categories was in 1999. Under Proposition E, the City created SFMTA and added their managerial positions as another category of exempt appointments. It is time to make another Charter change to add technologists as a Group II exemption category from civil service. This category could include computer operators, LAN administrators, database administrators, programmers, and ICT project managers and analysts. As departmental technology changes, employees can be offered training opportunities, or, as “at will” employees, be terminated to more nearly match changing business needs with staff skills. B. Hiring Practices Another issue is the City’s ICT-position hiring practices. With more private firms moving into the City, competition for the best ICT talent will only increase. Hiring processes are not designed to meet the need to make timely job offers. For some managers, this has meant they are not getting the best people. The process for hiring a PCS employee is cumbersome and drags on for several months. First, DHR is involved in posting the positions and screening the applicants for education, experience, and certification qualifications. Local 21 is also involved with testing and ranking procedures. An applicant list is then created, with the top three scorers sent to the hiring department to interview. However, priority is given to former employees who have been laid off. These positions are posted for three months; if a suitable candidate is not found, the position is posted for another three months, and a new list is created. There is also always the possibility that even though the position had been previously approved, the Mayor may declare a hiring freeze. This hiring process for PCS positions has sometimes gone as long as eight months before a candidate is able to come onboard. Hiring PEX employees is a much faster process. Job descriptions are written by the respective departments and are posted by DHR. Candidates that have the requirements are interviewed by the respective departments. If a candidate is accepted by the departmental CIO and the department head, an offer is made. This hiring process can take approximately 2-3 months. Déjà Vu All Over Again 25 C. Findings
R15: Revise the Charter so that all vacant and new technology positions be classified as Group II exempt positions. Responses are requested from the Mayor, the Board of Supervisors, the Department of Human Resources, the City CIO, and the departmental CIOs or IT Directors from the Airport, the Department of Emergency Management, the General Services Agency, the Department of Public Works, the Human Services Agency, the SF Municipal Transportation Agency, the SF 26 Déjà Vu All Over Again Police Department, the Department of Public Health, and the Public Utilities Commission, and Local 21.
R16: The City CIO be involved, with department heads, in hiring decisions for their highest level ICT personnel. Responses are requested from the Mayor, the Board of Supervisors, the Chair of COIT, the City CIO, and the Department of Human Resources.
R17: The City CIO be included, with department heads, in the performance review process of senior ICT personnel in all departments. Responses are requested from the Mayor, the Board of Supervisors, the Chair of COIT, the City CIO, and the Department of Human Resources.
R18: Pending revision of the Charter, the Mayor develop methods for speeding up the hiring process for ICT personnel. Responses are requested from the Mayor, the Board of Supervisors, the Chair of COIT, the City CIO, the Department of Human Resources, and Local 21. IV. A Culture in Need of Change The iPhone Dictionary App defines “culture” as “the sum total of ways of living built up by a group of human beings transmitted from one generation to another.” With that definition in mind, and after extensive interviews with department heads and technology managers, attending numerous meetings, and reading reports and regulations, it is clear that the City believes that operating departments require a high level of independence. In turn, the City gives its operating departments a wide range of latitude in carrying out their missions. While important in providing services to the public, that culture of independence stands as a hurdle to the introduction of important technological improvements which can lead to citywide cost savings and more efficient operations. A high level of independent department behavior can co-exist with meaningful citywide efficiencies. Technology culture is in need of change. In an October 2005 Harvard Business Review article titled, “The Passive-Aggressive Organization,” the authors stated that: Healthy companies are hard to mistake. Their managers have access to good, timely information, the authority to make informed decisions, and the incentive to make them on behalf of the organization which promptly and capably carries them out.38 Déjà Vu All Over Again 27 When good, timely technology information is available in the City, it is found mainly at the department and project level. Though COIT has the authority to focus its attention on citywide efficiencies, it spends most of its efforts on review and evaluation of project proposals. Attempts to gather and consolidate data for citywide projections and analyses, therefore, are rare. Without citywide data, informed decisions are limited to departments and projects, with little consideration given to citywide concerns. This is accepted because it is part of the City’s culture. The authors list three failings found in organizations that slide into passive-aggressive behavior. They are used to describe an organization’s quiet but tenacious resistance, in every way but openly, to corporate directives. These three failings demonstrate the Jury’s concerns stemming from the culture around citywide technology. First is “Unclear Scope of Authority.” While the Administrative Code gives the City CIO the authority to implement COIT policy, this authority is seldom applied. For instance, department heads have reversed their initial commitments to a citywide email system, claiming that special security and reliability cannot be assured. Moreover, neither COIT nor the City CIO has enforcement tools, or the inclination to develop such tools, to ensure compliance with citywide policies such as standardized email systems, websites, centralized data centers, and server virtualization. As a result, exceptions to established policy are granted and opportunities for costs savings and operational efficiencies are lost. It is accepted because it is part of the City’s culture. Secondly, the authors identify “Misleading Goals” as a factor in organizational failure. The basic goal of city government is to provide for its people in the most effective way it can. The basic goal of a city department is to carry out its mission in the most effective way it can. Though it might be assumed that all of San Francisco government works with unified goals, citywide goals are at times in conflict with departmental goals. The priorities of a department are, by their nature, narrower than that of the City. Department heads place significantly greater importance on the successful performance of their agencies than on managing for citywide efficiency and effectiveness through the use of technology. They are judged on departmental performance. They know that City administrators rely foremost on departmental success and will not press department heads to take a greater citywide view. We have learned of the unique technology requirements placed on several City departments, such as SFO, Police, DPH, and HSA. Those requirements have led to unchallenged department demands for special treatment at the expense of efficiencies to citywide operations. That need not be. However, it is accepted because it is part of the City’s culture. The third organizational failure is “Agreement without Cooperation.” Our report has shown that department heads who sit on COIT can agree with the introduction of a particular citywide project and later ask for an exemption for their department, even though it reduces economies of scales and other efficiencies. And, they get away with it. Interviewees have made such comments as, “We work for the department and not for the City as a whole,” “San Francisco does not like 28 Déjà Vu All Over Again authoritarian leadership,” or just “We don’t want to be mean.” It is accepted because it is part of the City’s culture. The Administrative Code requires COIT to include two people from outside City government as active members of its body.39 This was done in part to expand COIT’s capacity to create policies and programs that would take advantage of the most advanced technology offerings and thinking. With San Francisco and Silicon Valley so rich in technology expertise, not to mention the nearby universities, such additions should prove very useful and easy to attract. Adding outsiders to COIT deliberations helps to change the City’s existing culture. However, little, if anything, has been done to meet this requirement, again allowing the status quo to remain embedded in the City’s technology culture. We recognize the difficulty in changing culture, but we believe the gains that can be made far outweigh the effort required. Culture change is less a matter of managing than it is of leading in a new direction, with visionaries that clearly embrace the changes to be made. Changing culture requires inspiration and direction from the highest organization level to demonstrate its seriousness and motivate progress. This is a role that can be played only by the Mayor. Prior to his election, our current Mayor served as a member of COIT in his capacity as former head of DPW and City Administrator. This experience should serve well to move internal citywide technology forward. Thus far, he has shown little inclination to do that. The absence of such leadership dilutes the sense of importance and urgency that is required. Leadership must be consistent, forceful, and visible. Culture, commonly defined, means “the way things are done around here.” The City can continue to follow the path of least resistance by not changing “the way things are done around here.” Or, the City can take bold steps toward a more cooperative, City-focused culture. The Jury, after extensive study, believes the City can, and should, do better and focus more on City needs and values, while not losing sight of the importance of department strengths. Success can be achieved if the Mayor brings the passion he exhibits toward technology external to City operations to bear on the internal issues facing us. A. Findings
R19: The Mayor provide consistent, passionate, and aggressive leadership in the field of citywide technology, fostering progress, and garnering agreement among departments toward a more cooperative and cohesive culture. Response is requested from the Mayor.
Findings & Recommendations 31 findings
F1: Delegating the attendance of COIT meetings by the Mayor to a representative sends a negative message to department heads and CIOs that internal citywide technology issues are not a high priority for the Mayor. A response is requested from the Mayor and the Board of Supervisors.
F2: The Department of Technology continues to be perceived by many of its customers as providing unsatisfactory service in terms of quality, reliability, timeliness, and cost. Responses are requested from the Board of Supervisors, the Chair of COIT, the Controller, the City CIO, and the departmental CIOs or IT Directors from the Airport, the Department of Emergency Management, the General Services Agency, the Department of Public Works, the Human Services Agency, the SF Municipal Transportation Agency, the SF Police Department, the Department of Public Health, and the Public Utilities Commission.
F3: There are consequences to the Department of Technology for failing to deliver timely and high quality services, including the Mayor and Board of Supervisors continually cutting DT’s budget. Responses are requested from the Mayor, the Board of Supervisors, the Controller, the Chair of COIT, and the City CIO.
F4: Another consequence to the Department of Technology for unsatisfactory service is the reluctance of departments to participate in citywide initiatives and to give up their operational independence. Responses are requested from the Mayor, the Board of Supervisors, the Chair of COIT, the City CIO and the departmental CIOs or IT Directors from the Airport, the Department of Emergency Management, the General Services Agency, the Department of Public Works, the Déjà Vu All Over Again 15 Human Services Agency, the SF Municipal Transportation Agency, the SF Police Department, the Department of Public Health, and the Public Utilities Commission.
F5: COIT policies and citywide consolidation initiatives are not communicated to Department Heads and CIOs effectively by the Mayor and COIT. Responses are requested from the Mayor, the Board of Supervisors, the Chair of COIT, the City CIO, and the Department Heads and CIOs or IT Directors from the Airport, the Department of Emergency Management, the General Services Agency, the Department of Public Works, the Human Services Agency, the SF Municipal Transportation Agency, the SF Police Department, the Department of Public Health, and the Public Utilities Commission.
F6: COIT is not in compliance with the Administrative Code by failing to find and appoint two non-voting, non-City employee members. Responses are requested from the Mayor, the Board of Supervisors, the City Attorney, the Chair of COIT and the City CIO.
F7: The current citywide ICT organizational structure hinders the City CIO from fully using the established “authority and responsibility necessary to … implement COIT standards, policies, and procedures for all City Departments.” Responses are requested from the Mayor, the Board of Supervisors, the Chair of COIT, and the City CIO.
F8: The strategic role of the City CIO and the operational role of the Director of DT are two fundamentally different and equally full-time jobs. Responses are requested from the Mayor, the Board of Supervisors, the Department of Human Resources, the Chair of COIT, and the City CIO.
F9: Departmental CIOs have no formal forum to communicate with each other or coordinate common technology issues. Responses are requested from the Board of Supervisors, the Chair of COIT, the Controller, the City CIO, and the departmental CIOs or IT Directors from the Airport, the Department of Emergency Management, the General Services Agency, the Department of Public Works, the Human Services Agency, the SF Municipal Transportation Agency, the SF Police Department, the Department of Public Health, and the Public Utilities Commission. Déjà Vu All Over Again
F10: The lack of a functional reporting relationship between the City CIO and the departmental CIOs is a fundamental weakness in implementing common citywide programs. Responses are requested from the Mayor, the Board of Supervisors, the Controller, the City CIO, and the departmental CIOs or IT Directors from the Airport, the Department of Emergency Management, the General Services Agency, the Department of Public Works, the Human Services Agency, the SF Municipal Transportation Agency, the SF Police Department, the Department of Public Health, and the Public Utilities Commission.
F11: Allowing common ICT functions to be addressed and performed on a department-by- department basis has led to duplication of effort and unnecessary spending. Responses are requested from the Mayor, the Board of Supervisors, the Controller, the City CIO, and the departmental CIOs or IT Directors from the Airport, the Department of Emergency Management, the General Services Agency, the Department of Public Works, the Human Services Agency, the SF Municipal Transportation Agency, the SF Police Department, the Department of Public Health, and the Public Utilities Commission.
F12: The five-year ICT plan does not include: (1) ongoing operational activities, and (2) projects currently in progress with prior funding. Responses are requested from the Mayor, the Board of Supervisors, the Controller, the Chair of COIT, the City CIO, and the JUS.T.I.S Governance Council.
F13: There are no consolidated citywide ICT budget and staffing plans. Responses are requested from the Mayor, the Board of Supervisors, the Controller, the Chair of COIT, the City CIO, and the Department Heads and CIOs or IT Directors from the Airport, the Department of Emergency Management, the General Services Agency, the Department of Public Works, the Human Services Agency, the SF Municipal Transportation Agency, the SF Police Department, the Department of Public Health, and the Public Utilities Commission. H. Recommendations
F14: Although COIT, DT, and a City CIO, address technology on a citywide basis, technology is not treated as a distinct citywide organizational entity. Responses requested from the Mayor, the Board of Supervisors, the Controller, the Chair of COIT, the City CIO, and the Department Heads and CIOs or IT Directors from the Airport, the Department of Emergency Management, the General Services Agency, the Department of Public Works, the Human Services Agency, the SF Municipal Transportation Agency, the SF Police Department, the Department of Public Health, and the Public Utilities Commission. Déjà Vu All Over Again 21
F15: There is no comprehensive annual reporting on the state of technology within City government presented to the Mayor or the Board of Supervisors. Responses requested from the Mayor, the Board of Supervisors, the Controller, the Chair of COIT, the City CIO, and the Department Heads and CIOs or IT Directors from the Airport, the Department of Emergency Management, the General Services Agency, the Department of Public Works, the Human Services Agency, the SF Municipal Transportation Agency, the SF Police Department, the Department of Public Health, and the Public Utilities Commission.
F16: There is a scarcity of consolidated citywide data in the technological arena, separate from departmental budgets. Responses requested from the Mayor, the Board of Supervisors, the Controller, the Chair of COIT, the City CIO, and the Department Heads and CIOs or IT Directors from the Airport, the Department of Emergency Management, the General Services Agency, the Department of Public Works, the Human Services Agency, the SF Municipal Transportation Agency, the SF Police Department, the Department of Public Health, and the Public Utilities Commission.
F17: COIT concentrates on the design and implementation of individual projects rather than citywide costs and savings stemming from these projects. Responses requested from the Mayor, the Board of Supervisors, the Controller, the Chair of COIT, the City CIO, and the Department Heads and CIOs or IT Directors from the Airport, the Department of Emergency Management, the General Services Agency, the Department of Public Works, the Human Services Agency, the SF Municipal Transportation Agency, the SF Police Department, the Department of Public Health, and the Public Utilities Commission.
F18: There is a need for a citywide ICT asset management system. Responses requested from the Mayor, the Board of Supervisors, the Controller, the Chair of COIT, the City CIO, and the Department Heads and CIOs or IT Directors from the Airport, the Department of Emergency Management, the General Services Agency, the Department of Public Works, the Human Services Agency, the SF Municipal Transportation Agency, the SF Police Department, the Department of Public Health, and the Public Utilities Commission.
F19: There is a need for a citywide database of ICT personnel. Responses requested from the Mayor, the Board of Supervisors, the Controller, the Chair of COIT, the City CIO, and the Department Heads and CIOs or IT Directors from the Airport, the Department of Emergency Management, the General Services Agency, the Department of Public Works, the Human Services Agency, the SF Municipal Transportation Agency, the SF Police Department, the Department of Public Health, and the Public Utilities Commission. Déjà Vu All Over Again
F20: There is no effort to gather and utilize comprehensive quantitative data to track how ICT currently functions. Responses are requested from the Mayor, the Board of Supervisors, the Controller, the Chair of COIT, the City CIO, and the Department Heads and CIOs or IT Directors from the Airport, the Department of Emergency Management, the General Services Agency, the Department of Public Works, the Human Services Agency, the SF Municipal Transportation Agency, the SF Police Department, the Department of Public Health, and the Public Utilities Commission.
F21: The ICT 5-year plan is not a strategic plan and does not calculate how changes in ICT systems would impact City operations and costs. Responses are requested from the Mayor, the Board of Supervisors, the Controller, the Chair of COIT, the City CIO, and the Department Heads and CIOs or IT Directors from the Airport, the Department of Emergency Management, the General Services Agency, the Department of Public Works, the Human Services Agency, the SF Municipal Transportation Agency, the SF Police Department, the Department of Public Health, and the Public Utilities Commission. G. Recommendations
F22: City ICT managers are experiencing a growing difficulty in hiring technologists with “cutting edge” knowledge, skills, and experience. Responses are requested from the Mayor, the Board of Supervisors, the Department of Human Resources, the City CIO, and the departmental CIOs or IT Directors from the Airport, the Department of Emergency Management, the General Services Agency, the Department of Public Works, the Human Services Agency, the SF Municipal Transportation Agency, the SF Police Department, the Department of Public Health, and the Public Utilities Commission, and Local 21.
F23: Relying on Permanent Civil Service as a standard way of hiring technologists is too slow and cumbersome for the business needs of ICT units. Responses are requested from the Mayor, the Board of Supervisors, the Department of Human Resources, the City CIO, and the departmental CIOs or IT Directors from the Airport, the Department of Emergency Management, the General Services Agency, the Department of Public Works, the Human Services Agency, the SF Municipal Transportation Agency, the SF Police Department, the Department of Public Health, and the Public Utilities Commission, and Local 21.
F24: Relying on Permanent Civil Service as a standard way of hiring technologists prevents the city from attracting top talent from the private sector. Responses are requested from the Mayor, the Board of Supervisors, the Department of Human Resources, the City CIO, and the departmental CIOs or IT Directors from the Airport, the Department of Emergency Management, the General Services Agency, the Department of Public Works, the Human Services Agency, the SF Municipal Transportation Agency, the SF Police Department, the Department of Public Health, and the Public Utilities Commission, and Local 21. D. Recommendations
F25: City technology culture is based in the belief that operating departments focus on their individual missions at the expense of citywide needs. Responses are requested from the Mayor, the Board of Supervisors, the Controller, the Chair of COIT, the City CIO, and the Department Heads and CIOs or IT Directors from the Airport, the Department of Emergency Management, the General Services Agency, the Department of Public Works, the Human Services Agency, the SF Municipal Transportation Agency, the SF Police Department, the Department of Public Health, and the Public Utilities Commission. Déjà Vu All Over Again 29
F26: The cooperative attitude among departments and DT previously found by an earlier Civil Grand Jury has faded. Responses are requested from the Mayor, the Board of Supervisors, the Controller, the Chair of COIT, the City CIO, and the Department Heads and CIOs or IT Directors from the Airport, the Department of Emergency Management, the General Services Agency, the Department of Public Works, the Human Services Agency, the SF Municipal Transportation Agency, the SF Police Department, the Department of Public Health, and the Public Utilities Commission.
F27: A department-first perspective, not the citywide perspective intended in the Administrative Code, results in a lack of coordination and communication between and among the different departments. Responses are requested from the Mayor, the Board of Supervisors, the Controller, the Chair of COIT, the City CIO, and the Department Heads and CIOs or IT Directors from the Airport, the Department of Emergency Management, the General Services Agency, the Department of Public Works, the Human Services Agency, the SF Municipal Transportation Agency, the SF Police Department, the Department of Public Health, and the Public Utilities Commission.
F28: A department-first perspective, not the citywide perspective intended in the Administrative Code, results in duplication of common technology services and products. Responses are requested from the Mayor, the Board of Supervisors, the Controller, the Chair of COIT, the City CIO, and the Department Heads and CIOs or IT Directors from the Airport, the Department of Emergency Management, the General Services Agency, the Department of Public Works, the Human Services Agency, the SF Municipal Transportation Agency, the SF Police Department, the Department of Public Health, and the Public Utilities Commission.
F29: Department Heads and CIOs do not view the authority granted COIT and the City CIO in the Administrative Code as governing their own plans and actions. Responses are requested from the Mayor, the Board of Supervisors, the Chair of COIT, the City CIO, and the Department Heads and CIOs or IT Directors from the Airport, the Department of Emergency Management, the General Services Agency, the Department of Public Works, the Human Services Agency, the SF Municipal Transportation Agency, the SF Police Department, the Department of Public Health, and the Public Utilities Commission.
F30: Neither COIT nor the City CIO behave as if they fully believe in their authority to enforce policy and consolidation initiatives. Responses are requested from the Mayor, the Board of Supervisors, the Chair of COIT, the City CIO, and the Department Heads and CIOs or IT Directors from the Airport, the Department 30 Déjà Vu All Over Again of Emergency Management, the General Services Agency, the Department of Public Works, the Human Services Agency, the SF Municipal Transportation Agency, the SF Police Department, the Department of Public Health, and the Public Utilities Commission.
F31: There are no severe or immediate consequences resulting from City departments failing to abide by agreements to implement citywide initiatives or meet established timelines for completion. Responses are requested from the Mayor, the Board of Supervisors, the Chair of COIT, the City CIO, and the Department Heads and CIOs or IT Directors from the Airport, the Department of Emergency Management, the General Services Agency, the Department of Public Works, the Human Services Agency, the SF Municipal Transportation Agency, the SF Police Department, the Department of Public Health, and the Public Utilities Commission. B. Recommendations
Additional Recommendations 19

Not linked to specific findings.

R1: The Mayor regularly attend COIT meetings to communicate his interest and support of internal citywide technology and move it forward within City government. Response is requested from the Mayor. Déjà Vu All Over Again 17
R2: The Budget Analyst or the Controller perform a management audit evaluating the Department of Technology’s functions to determine if the Department adequately communicates with other departments, and how to alleviate the Department’s barriers to better performance. Responses are requested from the Mayor, the Board of Supervisors, the Controller, Budget Analyst, the City CIO, and the departmental CIOs or IT Directors from the Airport, the Department of Emergency Management, the General Services Agency, the Department of Public Works, the Human Services Agency, the SF Municipal Transportation Agency, the SF Police Department, the Department of Public Health, and the Public Utilities Commission.
R3: Policies and citywide consolidation initiatives adopted by COIT be communicated as Mayoral Directives to Department Heads and CIOs. Responses are requested from Mayor, the Chair of COIT, and the City CIO.
R4: COIT appoint two non-voting, non-City employee members to sit on COIT without further delay. Responses are requested from the Mayor, the Board of Supervisors, the City Attorney, the Chair of COIT and the City CIO.
R5: The City CIO develop consolidated citywide comprehensive ICT budget and staffing plans, reviewed and approved by COIT, and take the lead in its presentation to the Mayor’s Budget Office and the Board of Supervisors. Responses are requested from the Mayor, the Board of Supervisors, the Controller, the Department of Human Resources, the Chair of COIT, the City CIO, and Department Heads and CIOs or IT Directors from the Airport, the Department of Emergency Management, the General Services Agency, the Department of Public Works, the Human Services Agency, the SF Municipal Transportation Agency, the SF Police Department, the Department of Public Health, and the Public Utilities Commission.
R6: Subsequent to COIT approval of the ICT budget and staffing plans, COIT and the City CIO monitor adherence to these plans. Responses are requested from the Mayor, the Board of Supervisors, the Controller, the Department of Human Resources, the Chair of COIT, the City CIO, and Department Heads and CIOs or IT Directors from the Airport, the Department of Emergency Management, the General Services Agency, the Department of Public Works, the Human Services Agency, the SF Municipal Transportation Agency, the SF Police Department, the Department of Public Health, and the Public Utilities Commission. Déjà Vu All Over Again
R7: The City CIO position be elevated in authority, responsibility, and accountability by creating functional “dotted-line” relationships between the City CIO and the departmental CIOs. Responses are requested from Mayor, the Board of Supervisors, the Controller, City CIO, and Department Heads and CIOs or IT Directors from the Airport, the Department of Emergency Management, the General Services Agency, the Department of Public Works, the Human Services Agency, the SF Municipal Transportation Agency, the SF Police Department, the Department of Public Health, and the Public Utilities Commission.
R8: Provide staff support to both the City CIO and COIT. Responses are requested from Mayor, the Board of Supervisors, the Controller, City CIO, and Department Heads and CIOs or IT Directors from the Airport, the Department of Emergency Management, the General Services Agency, the Department of Public Works, the Human Services Agency, the SF Municipal Transportation Agency, the SF Police Department, the Department of Public Health, and the Public Utilities Commission.
R9: Amend Administrative Code, Section 22A.4 and 22A.7, to separate the position of City CIO from the Department of Technology. Responses are requested from the Mayor, the Board of Supervisors, the Chair of COIT, and the City CIO.
R10: Amend Administrative Code, Sections 22A.4 and 22A.7, to create the separate position of Director of DT, appointed by and reporting to the City CIO. Responses are requested from Mayor, the Board of Supervisors, the Chair of COIT, and the City CIO. II. A Dearth of ICT Information The Jury, in conducting this investigation, found a dearth of in-depth information about technology in the City, including: technology usage; staffing requirements; and overall costs. A. Technology Reporting ICT planning and reporting is focused on individual projects. Even the recent five-year ICT Plan is focused on projects, including consolidation initiatives, but contains little citywide data on costs, personnel, or equipment. Individual departments create and maintain information on their own ICT plans. COIT also collects this information. However, none of this information is consolidated or used for later citywide analysis. The lack of hard, comprehensive financial information has discouraged decision-makers, particularly those in the top leadership positions, Déjà Vu All Over Again 19 from tackling technology issues citywide or seeing its potential in furthering City programs and reducing costs. Sound management and accountability require such data. Little attempt has been made over the years to track, analyze, and evaluate the costs related to ICT. No citywide comprehensive ICT annual report is made to the Mayor or Board of Supervisors, other than a presentation of ICT project plans for budget proposals and hearings. The structure of ICT citywide does not make this data visible to the public or to decision-makers. B. Asset Management While departments often keep track of the equipment and software they own, there is no citywide ICT asset management system to track hardware and other equipment, software, and licenses. The lack of citywide information hampers the ability of COIT and the City CIO to identify duplication in, and opportunities to share, equipment and licenses. An inventory would provide City leaders critical information from when to upgrade software to developing a standard schedule for equipment replacements across departments, large and small. Furthermore, an inventory would allow the City to track the life expectancies of critical computer systems and determine a replacement schedule, and budget for the highest-priority systems. C. Human Resource Management There also is no effort to systematically catalog the skill sets of ICT personnel to ensure that skills match the business needs of departments or that appropriate training opportunities are offered. With this data, it would be easier to exchange or temporarily transfer department ICT staff for short-term assignments, foster a more creative work environment, and provide a better approach to resolving ICT problems. D. IT Spending There are 49 departments in the body of San Francisco City government for which ICT financial budgets are identified and reported by the SF Controller’s Office (see Table 2). The 2011-12 summary table includes information on all City ICT budgets (ICT staff, non-ICT staff doing ICT work, professional services, materials and supplies, equipment, and licenses and work orders) totaling $196 million. These figures represent merely what is budgeted, not what is actually spent. Several departments have been able to reallocate monies toward the funding of ICT projects from other sources within their budgets but are not reflected in the Controller’s summary. Some personnel and costs outside of ICT job classifications, which COIT funds and which DT considers to be part of technology, are not included, such as: new media, telephony, and radio personnel. A more accurate accounting of ICT costs is estimated to be closer to $250 million according to those interviewed by the Jury. Déjà Vu All Over Again In the Controller’s chart, ten departments account for 81% of total ICT spending. However, this information is a summary and cannot be used to determine savings that might be captured, particularly due to consolidations and system upgrades. E. Reporting and Measures As mentioned in Lowery’s 2002 report, An Enterprise Approach to IT, as well as by interviewees, there is a need for an accurate baseline assessment of where the City is in terms of ICT performance and expenditures, both at DT and at the departmental levels. The report suggested a survey35 of every City department. Besides measuring quantitative data such as system uptime and help call response time, both at DT and the departmental level, the survey should include: • what ICT services the departments have now; • how the departments currently ensure they receive timely and high quality ICT service and support; • how the departments currently measure success of ICT services and projects; • how and why the departments currently split their ICT dollars between their departments, DT, and outside contractors; • how departments rank their current level of satisfaction with services the departments receive from DT; • how departments rank their current level of satisfaction with their internal ICT services; and • what departments see as missing critical ICT services. An ICT needs assessment for smaller departments has not been conducted. This survey is as needed today as it was in 2002, and would be invaluable in assessing improvements in customer service and in tracking projected and actual long-term savings, once consolidations and other ICT systems are in place. Comparative data can be used to benchmark ICT expenditures, to capture areas of concern and to identify successes and how to exploit them. F. Findings
R11: The City CIO work with the Controller to conduct a survey, including, but not limited to, performance data, client satisfaction, decision-making and evaluation criteria, inventory of services, and needs assessment, first for baseline figures and then annually to measure improvement over the baseline figures. Responses are requested from the Mayor, the Board of Supervisors, the Controller, the Chair of COIT, the City CIO, and the Department Heads and CIOs or IT Directors from the Airport, the Department of Emergency Management, the General Services Agency, the Department of Public Works, the Human Services Agency, the SF Municipal Transportation Agency, the SF Police Department, the Department of Public Health, and the Public Utilities Commission.
R12: The City CIO report annually on the state of technology in the City to the Mayor and the Board of Supervisors. Responses are requested from the Mayor, the Board of Supervisors, the Controller, the Chair of COIT, the City CIO, and the Department Heads and CIOs or IT Directors from the Airport, the Department of Emergency Management, the General Services Agency, the Department of Public Works, the Human Services Agency, the SF Municipal Transportation Agency, the SF Police Department, the Department of Public Health, and the Public Utilities Commission. Déjà Vu All Over Again 23
R13: The City CIO and the Controller create a citywide asset management system for ICT equipment. Responses are requested from the Mayor, the Board of Supervisors, the Controller, the Chair of COIT, the City CIO, and the Department Heads and CIOs or IT Directors from the Airport, the Department of Emergency Management, the General Services Agency, the Department of Public Works, the Human Services Agency, the SF Municipal Transportation Agency, the SF Police Department, the Department of Public Health, and the Public Utilities Commission.
R14: The City CIO and DHR create a citywide skills database for personnel, to catalog such skills as programming languages, web development, database, networking, and operating systems. Responses are requested from the Mayor, the Board of Supervisors, the Department of Human Resources, the Chair of COIT, the City CIO, and the departmental CIOs or IT Directors from the Airport, the Department of Emergency Management, the General Services Agency, the Department of Public Works, the Human Services Agency, the SF Municipal Transportation Agency, the SF Police Department, the Department of Public Health, and the Public Utilities Commission, and Local 21. III. The Need for a Citywide Staffing Plan As noted earlier, the Administrative Code, without much definition, requires an ICT staffing plan. This plan should address, among other things, two major issues: the classification of ICT personnel, whether Permanent Civil Service (PCS) or Permanent Exempt (PEX), and the need for a more streamlined hiring process. A. Classification of Positions Most tech positions within the City are filled as PCS. However, technology is a dynamic field, and it is hard to predict even within five years’ time what that technology is going to look like and what skill sets are going to be needed. There is a constant need for training, and not all employees can be retrained to fit the changing business needs of ICT units. This becomes a problem within the department, not just for managers but also for motivated colleagues whose morale is affected by significantly less motivated co-workers. Under PCS, employees acquire certain rights to their positions, and there is less flexibility to hire new employees, move employees around on an “as needed” basis, or terminate them. Under PEX, however, employees are considered “at will” and serve at the pleasure of their appointing officer. Department heads have more discretion in the use of the “merit system” for exempt positions. Under the Charter,36 19 categories of employment are exempt from civil service. These 24 Déjà Vu All Over Again are divided into three groups. Group I consists of such positions as elected officials, heads and deputy heads of agencies and departments, and members of commissions and other advisory committees. Group II includes such named positions as attorneys, physicians, dentists, the law librarian, the actuary of the Employee’s Retirement Board, and other positions that were designated exempt under the 1932 Charter, long before information technology became a professional category. Group III includes temporary and seasonal appointments and those hired for special projects or for professional services with limited term funding (generally approved for up to three years of employment). Currently, approximately 15% of all active ICT employees are Group III exemptions.37 But, it is a sometimes arduous approval process to create such positions in the City and can involve appeals by unions to the Civil Service Commission. The last time the Charter was changed to expand exempt categories was in 1999. Under Proposition E, the City created SFMTA and added their managerial positions as another category of exempt appointments. It is time to make another Charter change to add technologists as a Group II exemption category from civil service. This category could include computer operators, LAN administrators, database administrators, programmers, and ICT project managers and analysts. As departmental technology changes, employees can be offered training opportunities, or, as “at will” employees, be terminated to more nearly match changing business needs with staff skills. B. Hiring Practices Another issue is the City’s ICT-position hiring practices. With more private firms moving into the City, competition for the best ICT talent will only increase. Hiring processes are not designed to meet the need to make timely job offers. For some managers, this has meant they are not getting the best people. The process for hiring a PCS employee is cumbersome and drags on for several months. First, DHR is involved in posting the positions and screening the applicants for education, experience, and certification qualifications. Local 21 is also involved with testing and ranking procedures. An applicant list is then created, with the top three scorers sent to the hiring department to interview. However, priority is given to former employees who have been laid off. These positions are posted for three months; if a suitable candidate is not found, the position is posted for another three months, and a new list is created. There is also always the possibility that even though the position had been previously approved, the Mayor may declare a hiring freeze. This hiring process for PCS positions has sometimes gone as long as eight months before a candidate is able to come onboard. Hiring PEX employees is a much faster process. Job descriptions are written by the respective departments and are posted by DHR. Candidates that have the requirements are interviewed by the respective departments. If a candidate is accepted by the departmental CIO and the department head, an offer is made. This hiring process can take approximately 2-3 months. Déjà Vu All Over Again 25 C. Findings
R15: Revise the Charter so that all vacant and new technology positions be classified as Group II exempt positions. Responses are requested from the Mayor, the Board of Supervisors, the Department of Human Resources, the City CIO, and the departmental CIOs or IT Directors from the Airport, the Department of Emergency Management, the General Services Agency, the Department of Public Works, the Human Services Agency, the SF Municipal Transportation Agency, the SF 26 Déjà Vu All Over Again Police Department, the Department of Public Health, and the Public Utilities Commission, and Local 21.
R16: The City CIO be involved, with department heads, in hiring decisions for their highest level ICT personnel. Responses are requested from the Mayor, the Board of Supervisors, the Chair of COIT, the City CIO, and the Department of Human Resources.
R17: The City CIO be included, with department heads, in the performance review process of senior ICT personnel in all departments. Responses are requested from the Mayor, the Board of Supervisors, the Chair of COIT, the City CIO, and the Department of Human Resources.
R18: Pending revision of the Charter, the Mayor develop methods for speeding up the hiring process for ICT personnel. Responses are requested from the Mayor, the Board of Supervisors, the Chair of COIT, the City CIO, the Department of Human Resources, and Local 21. IV. A Culture in Need of Change The iPhone Dictionary App defines “culture” as “the sum total of ways of living built up by a group of human beings transmitted from one generation to another.” With that definition in mind, and after extensive interviews with department heads and technology managers, attending numerous meetings, and reading reports and regulations, it is clear that the City believes that operating departments require a high level of independence. In turn, the City gives its operating departments a wide range of latitude in carrying out their missions. While important in providing services to the public, that culture of independence stands as a hurdle to the introduction of important technological improvements which can lead to citywide cost savings and more efficient operations. A high level of independent department behavior can co-exist with meaningful citywide efficiencies. Technology culture is in need of change. In an October 2005 Harvard Business Review article titled, “The Passive-Aggressive Organization,” the authors stated that: Healthy companies are hard to mistake. Their managers have access to good, timely information, the authority to make informed decisions, and the incentive to make them on behalf of the organization which promptly and capably carries them out.38 Déjà Vu All Over Again 27 When good, timely technology information is available in the City, it is found mainly at the department and project level. Though COIT has the authority to focus its attention on citywide efficiencies, it spends most of its efforts on review and evaluation of project proposals. Attempts to gather and consolidate data for citywide projections and analyses, therefore, are rare. Without citywide data, informed decisions are limited to departments and projects, with little consideration given to citywide concerns. This is accepted because it is part of the City’s culture. The authors list three failings found in organizations that slide into passive-aggressive behavior. They are used to describe an organization’s quiet but tenacious resistance, in every way but openly, to corporate directives. These three failings demonstrate the Jury’s concerns stemming from the culture around citywide technology. First is “Unclear Scope of Authority.” While the Administrative Code gives the City CIO the authority to implement COIT policy, this authority is seldom applied. For instance, department heads have reversed their initial commitments to a citywide email system, claiming that special security and reliability cannot be assured. Moreover, neither COIT nor the City CIO has enforcement tools, or the inclination to develop such tools, to ensure compliance with citywide policies such as standardized email systems, websites, centralized data centers, and server virtualization. As a result, exceptions to established policy are granted and opportunities for costs savings and operational efficiencies are lost. It is accepted because it is part of the City’s culture. Secondly, the authors identify “Misleading Goals” as a factor in organizational failure. The basic goal of city government is to provide for its people in the most effective way it can. The basic goal of a city department is to carry out its mission in the most effective way it can. Though it might be assumed that all of San Francisco government works with unified goals, citywide goals are at times in conflict with departmental goals. The priorities of a department are, by their nature, narrower than that of the City. Department heads place significantly greater importance on the successful performance of their agencies than on managing for citywide efficiency and effectiveness through the use of technology. They are judged on departmental performance. They know that City administrators rely foremost on departmental success and will not press department heads to take a greater citywide view. We have learned of the unique technology requirements placed on several City departments, such as SFO, Police, DPH, and HSA. Those requirements have led to unchallenged department demands for special treatment at the expense of efficiencies to citywide operations. That need not be. However, it is accepted because it is part of the City’s culture. The third organizational failure is “Agreement without Cooperation.” Our report has shown that department heads who sit on COIT can agree with the introduction of a particular citywide project and later ask for an exemption for their department, even though it reduces economies of scales and other efficiencies. And, they get away with it. Interviewees have made such comments as, “We work for the department and not for the City as a whole,” “San Francisco does not like 28 Déjà Vu All Over Again authoritarian leadership,” or just “We don’t want to be mean.” It is accepted because it is part of the City’s culture. The Administrative Code requires COIT to include two people from outside City government as active members of its body.39 This was done in part to expand COIT’s capacity to create policies and programs that would take advantage of the most advanced technology offerings and thinking. With San Francisco and Silicon Valley so rich in technology expertise, not to mention the nearby universities, such additions should prove very useful and easy to attract. Adding outsiders to COIT deliberations helps to change the City’s existing culture. However, little, if anything, has been done to meet this requirement, again allowing the status quo to remain embedded in the City’s technology culture. We recognize the difficulty in changing culture, but we believe the gains that can be made far outweigh the effort required. Culture change is less a matter of managing than it is of leading in a new direction, with visionaries that clearly embrace the changes to be made. Changing culture requires inspiration and direction from the highest organization level to demonstrate its seriousness and motivate progress. This is a role that can be played only by the Mayor. Prior to his election, our current Mayor served as a member of COIT in his capacity as former head of DPW and City Administrator. This experience should serve well to move internal citywide technology forward. Thus far, he has shown little inclination to do that. The absence of such leadership dilutes the sense of importance and urgency that is required. Leadership must be consistent, forceful, and visible. Culture, commonly defined, means “the way things are done around here.” The City can continue to follow the path of least resistance by not changing “the way things are done around here.” Or, the City can take bold steps toward a more cooperative, City-focused culture. The Jury, after extensive study, believes the City can, and should, do better and focus more on City needs and values, while not losing sight of the importance of department strengths. Success can be achieved if the Mayor brings the passion he exhibits toward technology external to City operations to bear on the internal issues facing us. A. Findings
R19: The Mayor provide consistent, passionate, and aggressive leadership in the field of citywide technology, fostering progress, and garnering agreement among departments toward a more cooperative and cohesive culture. Response is requested from the Mayor.
Findings & Recommendations 7 findings
F1: The San Francisco Employees’ Retirement System Pension Fund is currently underfunded by more than $2 billion. Responses requested from the Mayor, Board of Supervisors, Controller, San Francisco Employees’ Retirement System Board, and San Francisco Employees’ Retirement System Executive Director.
Page 15
F2: The San Francisco Employees’ Retirement System Board did not complete a “failure analysis” subsequent to the funding loss suffered in 2008-2009. Responses requested from the Mayor, Board of Supervisors, Controller, San Francisco Employees’ Retirement System Board, and San Francisco Employees’ Retirement System Executive Director.
Page 15
F3: The City must pay increasing contributions to the Fund due to underfunding. Responses requested from the Mayor, Board of Supervisors, Controller, San Francisco Employees’ Retirement System Board, and San Francisco Employees’ Retirement System Executive Director.
Page 15
F4: The increases in pension contributions by the City are growing at a faster rate than expenditures on most other City services since 1999. Responses requested from the Mayor, Board of Supervisors, Controller, San Francisco Employees’ Retirement System Board, and San Francisco Employees’ Retirement System Executive Director.
Page 15
F5: The Fund can artificially reduce the City’s estimated liabilities by increasing its investment return assumptions for future years. Responses requested from the Mayor, Board of Supervisors, Controller, San Francisco Employees’ Retirement System Board, and San Francisco Employees’ Retirement System Executive Director. San Francisco Employees’ Retirement System City and County of San Francisco Civil Grand Jury 2011-2012
Page 15
F6: The unrealistically high, assumed investment return rate of 7.66% is driven by concern for the mandated member and City contributions, with little regard for prudent management. Responses requested from the Mayor, Board of Supervisors, Controller, San Francisco Employees’ Retirement System Board, and San Francisco Employees’ Retirement System Executive Director
Page 16
F7: Studies show that public funds with low-risk investment policies perform as well as or better than those with high-risk policies. Responses requested from the Mayor, Board of Supervisors, Controller, San Francisco Employees’ Retirement System Board, and San Francisco Employees’ Retirement System Executive Director. III. Recommendations
Page 16
Additional Recommendations 6

Not linked to specific findings.

R1: San Francisco Employees’ Retirement System Board address the $2 billion dollar underfunding of the San Francisco Employees’ Retirement System Pension Fund by forming a high-level task force with City officials, a panel of experts, community groups, and the public to develop courses of action. Responses requested from the Mayor, Board of Supervisors, Controller, San Francisco Employees’ Retirement System Board, and San Francisco Employees’ Retirement System Executive Director.
Page 16
R2: Adopt a realistic and consistent formula for estimating the assumed expected investment return rate. Responses requested from the Mayor, Board of Supervisors, Controller, San Francisco Employees’ Retirement System Board, and San Francisco Employees’ Retirement System Executive Director.
Page 16
R3: The San Francisco Employees’ Retirement System Board undertake an in-depth investigation and “failure analysis” study of its investment policy and report its findings to its members and to the public. Responses requested from the Mayor, Board of Supervisors, Controller, San Francisco Employees’ Retirement System Board, and San Francisco Employees’ Retirement System Executive Director. San Francisco Employees’ Retirement System 11 City and County of San Francisco Civil Grand Jury 2011-2012
Page 16
R4: Investigate, quantify and address all the major risks in the portfolio and make this information public. Responses requested from the Mayor, Board of Supervisors, Controller, San Francisco Employees’ Retirement System Board, and San Francisco Employees’ Retirement System Executive Director.
Page 17
R5: Investigate less volatile and risky investment policies that would attain sufficient returns for the San Francisco Employees’ Retirement System Pension Fund. Responses requested from Mayor, Board of Supervisors, Controller, San Francisco Employees’ Retirement System Board, and the San Francisco Employees’ Retirement System Executive Director.
Page 17
R6: Replicate the Stanford, Upjohn, and The New York Times evidence-based comparison studies using San Francisco data, to apply their findings to the San Francisco Employees’ Retirement System Pension Fund. Responses requested from the Mayor, Board of Supervisors, Controller, San Francisco Employees’ Retirement System Board, and San Francisco Employees’ Retirement System Executive Director.
Page 17