San Joaquin County Grand Jury • 2007-2008 • Agency Response

Final Report – Case No. 04-07 Central Parking District

Published: June 04, 2008 5 pages
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Findings and Recommendations 14 findings

F1 Page 1
Published policy and procedures do not exist for the city’s Parking District.
No recommendations for this finding
F2 Page 1
No policies and procedures document is available to describe the duties and responsibilities of the CPD employees.
No recommendations for this finding
F3 Page 1
No policies and procedures document is available to describe the process used to assign parking spaces. Some individuals were given parking spaces out of sequence for no justifiable reason.
No recommendations for this finding
F4 Page 1
CPD waiting lists are maintained within a non-secure Excel spreadsheet program that can be easily manipulated by other city employees. There is no way to track changes or deletions to the list.
No recommendations for this finding
F5 Page 1
Minimal attempts were made to contact individuals on the waiting list who may have relocated positions, but still work within the specific agency.
No recommendations for this finding
F6 Page 1
The CPD seems to lack oversight from the Redevelopment Director. There are no regularly scheduled meetings between the Supervisor and Redevelopment Director to discuss matters related to the CPD.
No recommendations for this finding
F7 Page 1
The operation and activities of the CPD office appear to rest solely on the decisions of the CPD Supervisor with very little accountability to, or direction from, the Redevelopment Director.
No recommendations for this finding
F8 Page 1
There is no procedure or escalation path in place for the effective handling of any citizen complaints beyond the CPD Supervisor.
No recommendations for this finding
F9 Page 1
A map is not posted in the CPD office lobby to orient applicants as to the location of available parking areas.
No recommendations for this finding
F10 Page 1
The reconciliation of cash receipts collected by the parking garages and lots is done exclusively by the CPD Supervisor. In her absence, the cash receipts are neither reconciled nor forwarded to the City Treasurer.
No recommendations for this finding
F11 Page 1
Applicants for parking spaces are not routinely given a receipt to validate the date and time they applied to go on a waiting list.
No recommendations for this finding
F12 Page 1
Although parking spaces become available, the waiting list is updated but parking spaces are assigned only quarterly.
No recommendations for this finding
F13 Page 1
The computer system that tracks the activity of the automated parking garages is not routinely backed up. In the event of a server failure all data must be restored manually leading to long delays and possible mistakes.
No recommendations for this finding
F14 Page 1
There is no online process to allow applicants to apply for parking permits or access the status of their applications.
No recommendations for this finding