Inquiry Into Ground Transportation Services and Signage at the San Jose Airport

Conclusions 1

• CL1 Page 4
  The Airport administration has reduced the waiting times for rental car shuttles to seven minutes or less and has staff in place to monitor waiting times for shuttles throughout all hours of operation. Airport staff also monitors waiting times for taxis and works with taxi contractors to maintain good service. Airport officials said they will review the Taxi Study Advisory Commission’s findings and recommendations before taking measures to improve taxi service. The Grand Jury notes that the length of security lines has decreased since the fall of 2003 after the federal government authorized more TSA inspectors and training. Airport operations staff monitors the length of security lines and provides feedback to the TSA. Finally, Airport facility managers are working with one signage consultant to improve roadway signs during the construction period and with a second signage consultant to create a signage master plan for informational and directional signs for the entire remodeled Airport. PASSED and ADOPTED by the Santa Clara County Civil Grand Jury on this 6th day of May 2004. ________________________________ Richard H. Woodward Foreperson 4 References Documents Airport Improvement Program Facts flyer, January 23, 2004. Contract between ShuttlePort California, LLC, and City Of San Jose, September 20, 2000. Ground Transportation Brochure, January 2004. Letter from TSA Management, March 12, 2004. Memo from Airport Operations Superintendent, Re: Rental Car Shuttle Bus Pilot Program, November 21, 2003. Memo from Airport Operations, Re: Bus Service Complaints, November 21, 2003. Two letters from Airport Operations Manager, December 11, 2003. Meetings Airport management staff, January 23, 2004, and April 20, 2004. Telephone conversations with Airport management, March 9, 2004, and March 10, 2004. Tours Grand Jury tour of Airport and facilities on November 17, 2003. 5