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Extracted from Consolidated Report
This investigation was originally published as part of a larger consolidated report containing multiple investigations. View the consolidated PDF for the complete document.
Orange County Grand Jury
• 2016-2017
Senior Non-Emergency Transportation Program
⚠️ Translation Notice: This content has been automatically translated. The original English text is the official version. Translation may contain errors.
⚠️ Este contenido ha sido traducido automáticamente. El texto original en inglés es la versión oficial. La traducción puede contener errores.
Findings and Recommendations 9 findings
F2
Page 24
Lack of resources for the Office on Aging hampers its ability to accomplish its mission and mandates as required by the California Code of Regulations-WIC 9400-9404. The Office on Aging is required to be the County’s lead planner and advocate for seniors, working with public and private partners to create an updated, coordinated countywide strategic plan to better leverage and integrate all available resources to address the rapidly growing senior population. Organizational Issues at the Office on Aging
Related Recommendations (3)
R1
Page 25
Board of Supervisors should restore funding to the Office on Aging from Orange County General Funds or any other available and reliable, permanent source of at least $1,294,000 in FY 2016-2017, based upon the pre-recession amount of $2.20 per senior per year, to restore staffing levels, update the Call Center and reposition the Office on Aging as the county’s lead planner and advocate. (F1, F2)
R2
Page 25
The Office on Aging should apply any increased funds received above the current baseline to restore service levels and to provide strategic leadership countywide. (F1, F2)
R3
Page 25
Add a position to serve as event coordinator at the Administrative Manager level 1 to Office on Aging to support OOA outreach and visibility by July 1, 2017. (F2)
F3
Page 24
The position of the Division Manager for the Office on Aging is only a part time position, shared with the Veteran’s Service Office. Increasing outreach and Call Center demand require full time management at this level.
Related Recommendations (1)
R4
Page 25
Increase Full Time Equivalent Division Manager of the Office of Aging from FTE 0.5 to FTE1.0 and separate the Veterans Service and the Office on Aging by January 1, 2017. (F3)
F4
Page 24
Limited funding to support staff positions results in chronic vacancies within the Office on Aging, negatively affecting service and responsiveness.
Related Recommendations (1)
R5
Page 25
Initiate a recruitment to fill one vacant longstanding Senior Citizen Representative position in the Information and Assistance Call Center by January 1, 2017 (F4)
F5
Page 24
Limited staffing resources prevent the pursuit of grants to support senior services. Information and Assistance
Related Recommendations (1)
R6
Page 25
Add a position to serve as grant writer at the Administrator II level by July 1, 2017. (F5)
F6
Page 24
The Office on Aging website is outdated and needs technological modernization immediately. There is no provision for access by mobile device or on-line chat capability. Senior Nutrition and Ombudsman Programs
Related Recommendations (1)
R7
Page 25
Update and upgrade the Office on Aging website to provide for mobile device access and an on-line chat function by December 31, 2017. (F6)
F7
Page 24
The County of Orange provides no on-going budgetary support beyond the original contract to non-profit subcontractors for the recruitment of volunteers.
Related Recommendations (1)
R8
Page 25
Enter into a negotiation for a cost share with non-profit subcontractors in volunteer recruitment activity by December 31, 2016. (F7) 2015-2016 Orange County Grand Jury
F8
Page 24
Orange County provides no budgetary support to the non-profit agency that publishes the “Answers” publication beyond the cost of individual county department advertising. Senior Non-Emergency Transportation Program
No recommendations for this finding
F9
Page 24
Annual and semi-annual mechanical vehicle inspection is the responsibility of the Office on Aging, but no licensed mechanic is on staff to do this. 2015-2016 Orange County Grand Jury Gray Matters - A Look at The Orange County Office on Aging
No recommendations for this finding
F10
Page 25
Mileage verification of each Senior Non-Emergency Medical trip is the responsibility of the Office on Aging, an inefficient, labor intensive effort requiring manual input of subcontractor supplied data.
No recommendations for this finding
Agency Responses 1
Government agencies' official responses to this report's findings and recommendations. Click on a response to see the structured breakdown.