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Findings and Recommendations 10 findings
F1
PES staff morale is low. Communications between PES staff and Mental Health Division management is poor, and nonexistent in some cases. There is a prevailing staff belief that management does not value staff opinions and suggestions. The management styles of supervisors are consistently described by staff as non-responsive, confrontational, distrusting, intimidating, distant, and/or devoid of contact with staff. 46
Related Recommendations (2)
R1
The findings and recommendations developed by the outside consultant, hired by the Health Department to address PES communication and morale issues, should be provided to the Grand Jury and the Sonoma County Board of Supervisors.
R2
Make the resolution of intradepartmental communications and PES morale problems a key management goal for all PES supervisory/management personnel.
F2
Mental Health management does not acknowledge the depth of the aforementioned communications problem or its effect upon morale.
Related Recommendations (2)
R1
The findings and recommendations developed by the outside consultant, hired by the Health Department to address PES communication and morale issues, should be provided to the Grand Jury and the Sonoma County Board of Supervisors.
R2
Make the resolution of intradepartmental communications and PES morale problems a key management goal for all PES supervisory/management personnel.
F3
In response to last year’s Grand Jury report, the Department of Health Services offered discussions with employees of the Mental Health Division to better understand staff issues. Employees were invited to meet privately with the Director of Health Services Department, the Director of Mental Health Division and a representative of the Human Resources Department. No one in PES accepted the offer. This supports the Grand Jury’s earlier concern that the three-on-one sessions would inhibit frank discussion.
No recommendations for this finding
F4
The Mental Health Department has advised the Grand Jury that a consultant has been hired to identify communication and morale issues. SAFETY, SECURITY, AND ENVIRONMENT CONTINUE TO BE ISSUES
No recommendations for this finding
F5
The PES staff is totally committed to its profession and to helping the mentally disturbed residents of Sonoma County. The work is inherently dangerous and requires constant vigilance.
No recommendations for this finding
F6
The Norton Center is an old building with few security features to safeguard staff and clients.
Related Recommendations (1)
R3
Expedite the planned security improvements for the PES Norton Center. 47
F7
The PES staff have become frustrated and apathetic in their attempts to bring to management attention their concerns relating to safety, environment, and infrastructure.
No recommendations for this finding
F8
The contract security guards at PES Norton Center provide some benefit, but they are not trained (in many cases not physically capable) to intervene in staff – client incidents.
Related Recommendations (1)
R3
Expedite the planned security improvements for the PES Norton Center. 47
F9
In January 2001, the Health Service Department launched a program for enhancement of Norton Center PES security. The analysis and design phases are complete and the project is now in the review, funding and approval phase. The project timetable calls for completion in late 2002. If the current schedule is met, two years will have passed since the Health Service Department acknowledged the gravity of the Norton Center PES security issues.
Related Recommendations (2)
R3
Expedite the planned security improvements for the PES Norton Center. 47
R4
Develop a county-wide procedure to expedite the design funding, approval and implementation of future high priority projects, particularly those related to security and safety.
F10
The PES facilities do not enhance the efforts of the staff. The maintenance and housekeeping are poor; its atmosphere is depressing. It compares unfavorably with the inpatient, the outpatient, and the children’s mental health facilities.
Related Recommendations (3)
R5
Improve the daily maintenance/housekeeping of the PES Norton Center facility.
R6
Improve the décor of the PES Norton Center, i.e. make the facilities appear less depressing for mentally disturbed clients.
R7
Increase the refurbishment cycle (paint, repair, and replacement) for the PES Norton Facility. A facility such as the PES Norton Center requires more frequent refurbishment than conventional office spaces. Required Responses to Findings Director, Department of Health Services: F1, F2, F3, F7, F9, F10 Director, Mental Health Division: F1, F2, F7, F8, F10 Required Responses to Recommendations Director, Department of Health Services: R1, R2, R3, R6, R7 Director, Mental Health Division: R1, R2, R5, R6, R7 Board of Supervisors: R3, R4 48
No Responses Found 1
Government entities assigned to respond to this report. No response documents have been linked in our database.
Sonoma County Board of Supervisors
Elected County Office