Humboldt County Grand Jury
• 2019-2020
Suggestions and Feedback Gladly Accepted County of Humboldt Citizen Feedback Procedure
⚠️ Translation Notice: This content has been automatically translated. The original English text is the official version. Translation may contain errors.
⚠️ Este contenido ha sido traducido automáticamente. El texto original en inglés es la versión oficial. La traducción puede contener errores.
Findings and Recommendations 3 findings
F1
The mission of the County government is to serve the public; however, few departments surveyed by the Civil Grand Jury have a written policy for receiving and processing citizen input relative to service provided. (R-1, R-2, R-3, R-4, R-5)
Related Recommendations (1)
R1
The Humboldt County Civil Grand Jury recommends the Humboldt County Board of Supervisors establish standards for a citizen complaint/comment process (positive and negative) and then direct each department within the County to develop a written policy and publish a citizen complaint/comment process to be approved by the Board. This should be completed by February 1, 2021. (F-1, F-3)
F2
Customer satisfaction surveys are useful for monitoring an organization's effectiveness; however, only one of the County departments surveyed by the Civil Grand Jury has a customer satisfaction survey in place. (R-1, R-2, R-3, R-4, R-5)
Related Recommendations (1)
R2
The Humboldt County Civil Grand Jury recommends the Humboldt County Board of Supervisors direct each department within the County to develop and utilize a customer satisfaction survey with the intent that each department work towards continued improvement. This should be completed by February 1, 2021. (F-2)
F3
When citizens do not know how to complain to a specific department, they may bypass that department and go to the Board of Supervisors, the Chief Administrative Officer, or the Civil Grand Jury. This denies an opportunity for the department to become aware of and address potential problems. (R-1, R-2, R-3, R-4, R-5) RECOMMENDATIONS
Related Recommendations (1)
R3
The Humboldt County Civil Grand Jury recommends the Humboldt County Board of Supervisors require citizen complaint/comment forms and customer satisfaction survey forms to be easily accessible in electronic and paper formats, as part of County standards. This should be completed by February 1, 2021. (F-1, F-2, F-3)
Additional Recommendations 2
These recommendations are not explicitly linked to specific findings.
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R4The Humboldt County Civil Grand Jury recommends the Humboldt County Board of Supervisors require citizen complaint/comment policy to include a process acknowledging receipt, as part of County standards. This should be completed by February 1, 2021. (F-1, F-2, F- 3)
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R5The Humboldt County Civil Grand Jury recommends the Humboldt County Board of Supervisors require each department that has a complaint/comment policy or a customer satisfaction survey to report the findings to the Board of Supervisors at least annually. This should be completed by February 1, 2021. (F-1, F-2, F-3) Required Responses Humboldt County Board of Supervisors (F-1, F-2, F-3, R-1, R-2, R-3, R-4, R-5)
No Responses Found 1
Government entities assigned to respond to this report. No response documents have been linked in our database.
Humboldt County Board of Supervisors
Elected County Office