📋

Extracted from Consolidated Report

This investigation was originally published as part of a larger consolidated report containing multiple investigations. View the consolidated PDF for the complete document.

Lake County Grand Jury • 2022-2023

Tax Collections and Property Assessment in Lake County

View PDF View Full Original

⚠️ Translation Notice: This content has been automatically translated. The original English text is the official version. Translation may contain errors.

⚠️ Este contenido ha sido traducido automáticamente. El texto original en inglés es la versión oficial. La traducción puede contener errores.

Findings 6 findings

F1 Page 228

The modernization of software and processing systems in the Treasurer-Tax Collector’s office is long overdue.

F2 Page 228

When phones are turned off, calls from the public go unanswered in both offices, with no option to leave a message.

F3 Page 228

Any payment errors found in the taxpayer’s paperwork may cause further delays in the process.

F4 Page 228

Electronic transfer of checks, estimated to begin in Fall 2023, will greatly expedite processing times.

F5 Page 228

The Treasurer-Tax Assessor expects the backlog to be resolved by the end of 2024.

F6 Page 228

Taxpayers are charged a fee of 2.3 % to pay their bills with a credit card. RECOMMENDATIONS

Recommendations 3

R1
Page 228

That the Treasurer-Tax Collector and Assessor-Recorder’s offices answer taxpayers’ calls promptly or have an option for taxpayers to leave a message. (F-2)
R2
Page 228

That the Treasurer-Tax Collector, upon detecting an error in the tax payments, contact taxpayers immediately to resolve the problem. (F-3)
R3
Page 228

That the Treasurer-Tax Collector absorb the credit-card payment fee. (F-6) RESPONSES According to Penal Code § 933.05 (a) (b) (c) the following responses are required: Treasurer-Tax Collector