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Extracted from Consolidated Report
This investigation was originally published as part of a larger consolidated report containing multiple investigations. View the consolidated PDF for the complete document.
Del Norte County Grand Jury
• 2014-2015
911 Emergency Calls and Dispatch Facilities
⚠️ Translation Notice: This content has been automatically translated. The original English text is the official version. Translation may contain errors.
⚠️ Este contenido ha sido traducido automáticamente. El texto original en inglés es la versión oficial. La traducción puede contener errores.
Findings 7 findings
F1
Page 44
The number of 911 lines servicing Del Norte County is inadequate
F2
Page 44
The number of dispatchers is lacking.
F3
Page 44
The working conditions at the dispatch site are unacceptable
F4
Page 44
All agencies using the 911 Dispatch system are not paying their share for the services they are using.
F5
Page 44
Dispatchers cannot adequately handle medical calls due to lack of training.
F6
Page 44
Visits to the 911 Dispatch Center by the Board of Supervisor are not adequate.
F7
Page 44
The work area is small, not air conditioned and is no more than a wide spot in the hallway.
Recommendations 5
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R1Page 44Relocate the dispatch center outside the tsunami zone.
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R2Page 44The budget for the 911 facility needs to be increased.
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R3Page 44The dispatch work area should be entirely remodeled to provide more security at the entrance (cameras so dispatchers can see around the facility, air conditioning/ventilation, and possibly a window or skylight so they can see outside).
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R4Page 44Each agency served by the 911 Dispatch should contribute to the cost of dispatch.
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R5Page 44Members of the Board of Supervisors should inspect the facility and employee work conditions.