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Findings and Recommendations 12 findings
F1
Sincethe2016NapaCounty GrandJury report oncountywebsites,the countyhas increased its seniorcommunicationstaff, appointedawebmaster,andimplementedimproved methodsof communicatingwith citizensfor routine,non-emergencynotifications.
Related Recommendations (1)
R1
ByDecember31,2024, theBoardof Supervisors directcounty communicationsstaffto annuallyimplement andpublish tocounty residentsanupdated strategiccommunicationplan that resultsin timelyand efficient two-waymessaging withthepublic through digital,print, and broadcast media.
F2
NapaCounty hasmadesome improvementstoprovidetimely andaccurateinformationto citizens throughenhanced websitedesignand performance. 13
Related Recommendations (1)
R2
BySeptember30,2024, theBoardof Supervisors directcounty seniorcommunicationsstaff to meet withall countydepartment heads toassesstheir communicationneedsso thatthey can messageeffectivelyand consistentlywith theirtargetaudiences.
F3
Asizableportion of Napa County websitetrafficisvia mobiledevices.Somewebsite contentisnot optimizedforsmallerscreened mobiledevices.
Related Recommendations (1)
R3
BySeptember30,2024, theBoardof Supervisors directcounty departmentcommunications staff to createa monthlyreview ofcounty socialmediaaccounts,websites,and otherdigital communicationchannels to assurethat informationstayscurrent. 14
F4
Thecountyhasnotpublishedtocitizens acounty strategicplan whichoutlineshow to facilitate thedistribution, efficiency,and qualityofpublic information.
Related Recommendations (1)
R4
BySeptember30,2024, theNapaCounty Sheriff directtheircommunicationstaff tocreate a monthly reviewof theirsocial mediaaccounts,websites,and otherdigitalcommunication channels toassurethat informationstayscurrent.
F5
NapaCounty’s overall communicationefforts, whilefocused on“tellingNapaCounty’s story”, isnotengaging thecommunity inatwo-way conversationwhichcouldfacilitate citizen engagement.
Related Recommendations (1)
R5
ByDecember31,2024, theBoardof Supervisors requireall county anddepartmentwebsites to offer alive chatfeature oneachcounty departmentwebsitetohelp citizensget quickanswers to their questions andfacilitate timelyassistance.
F6
NapaCounty lacksaformally articulated plantocontinuously re-evaluateand updateits communicationstrategies adaptingtochanging digitalmessagingtechnologies inorder toassure that messagingremainstimely,effective,and relevant.
Related Recommendations (1)
R6
ByDecember31,2024, theBoardof Supervisors directcounty communicationsstaffto develop andmake publicthemetricsandanalytics whichmonitor countyefforts toevaluate effective two-waycommunication strategieswith citizens.
F7
Theswitchfrom Nixleto Everbridgedidnot gothroughan RFP orsimilarevaluation processwhich hasledtodisruptions incitizen alertcontacts thathave notbeen satisfactorily resolved.
Related Recommendations (1)
R7
ByDecember31,2024, theBoardof Supervisors havecounty communicationsstaffensure that countyinitiativesand programs areavailableto allof ourcitizens, includingthose who speak languagesotherthan Englishandthose withspecial needs ordisabilities.
F8
Countyemergencynotifications usingthe alerttechnologyEverbridge arenotreliably reachingall enrolledcitizens, anditis unknown exactlyhow manyresidentsarereceiving messages.
Related Recommendations (1)
R8
ByDecember31,2024, theBoardof Supervisors establisha NapaCounty Communications Citizen AdvisoryBoard withthe goalof providing communityinputinto NapaCounty communicationpriorities.
F9
TheEverbridge emergency notificationmobileappfor phones andothermobiledigital devices isnotperforming reliablyfor citizens.
Related Recommendations (1)
R9
ByDecember31,2024, theSheriff’sDepartment OESprepare andexecute updatedplans to fix deficienciesin alertnotification measuresensuringthat accurateandtimelyemergency information isdisseminatedtothe public andmediawhenneeded. Thismayrequire assessing alternativeemergencynotificationsystem providersto resolveongoingEverbridge deficiencies.
F10
Theenrollment processfor Everbridge iscumbersomeand notwellunderstood bythe citizenry.
Related Recommendations (1)
R10
BySeptember30,2024, theSheriff’sDepartment OEScollaborate withNapaCounty communicationstaff to addressproblems withthe “AlertNapaCounty”citizen enrollment processincludingincreased awarenessof how toenroll,streamline theenrollmentprocess, and improve citizen’sabilityto managetheirown alertnotification preferences. Requestfor Responses Board of Supervisors: R1,R2, R3,R5, R6,R7, R8 Napa CountySheriff: R4,R9, R10 Invited Responses County ExecutiveOfficer: R1,R2, R3,R5, R6,R7, R8 Reports issued by the Grand Jury do not identify individuals interviewed . Pena l Cod e sectio n 92 9 requires that repo rts of th e G rand J ur y not contai n the name of an y pers on or fact s leading to the id entity of any person who provides information to the Grand Jury. 15
F11
Everbridge hasnotfulfilledall of itscontractual obligationswithNapa County.
No recommendations for this finding
F12
NapaCounty’s staff haveimproved measurestofacilitate communicationwithcitizen’s diverselanguages andfor those havingdisabilities orspecial needs.
No recommendations for this finding
No Responses Found 3
Government entities assigned to respond to this report. No response documents have been linked in our database.
Napa County
County
Napa County Board of Supervisors
Elected County Office
Napa County Sheriff
Elected County Office