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Extracted from Consolidated Report
This investigation was originally published as part of a larger consolidated report containing multiple investigations. View the consolidated PDF for the complete document.
⚠️ Translation Notice: This content has been automatically translated. The original English text is the official version. Translation may contain errors.
⚠️ Este contenido ha sido traducido automáticamente. El texto original en inglés es la versión oficial. La traducción puede contener errores.
Findings 10 findings
F1
Page 72
Public Works operates on a BOS countywide mandate of a 10% reduction in work force, which hampers its ability to complete jobs in a timely manner.
F2
Page 72
BOS’ county employee compensation policies are fiscally conservative to the point of discouraging potential qualified applicants.
F3
Page 72
All Butte County roads should have a current PCI rating to provide a complete picture of necessary road maintenance or repair.
F4
Page 72
The BCC link is difficult to locate on the Butte County website.
F5
Page 72
Public Works needs a BCC tutorial for its employees and the public.
F6
Page 72
BCC is not being utilized to its maximum potential because complaint logs are not consistently updated upon completion of the jobs. 54
F7
Page 73
Public Works staff would benefit from training on the BCC program from the perspective of a public user.
F8
Page 73
BCC is not utilized to its maximum potential because the priority feature is often bypassed by the nine staff members using the program and priority levels are not consistently assigned.
F9
Page 73
BCC software requires continuing customization.
F10
Page 73
A full-time dedicated employee is needed to develop and implement all necessary training.
Recommendations 7
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R1Page 73BOS work with stakeholders to reconsider and revise the pay scale, benefits, hiring guidelines, etc. in order to attract quality applicants and retain employees by the time the next contract negotiations begin.
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R2Page 73Public Works define and develop a policy for consistent use of the BCC priority level feature for all Public Works staff who have access to enter or change the priority data
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R3Page 73Public Works ISAP place a link to BCC in a prominent place on Butte County’s homepage
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R4Page 73Public Works ISAP add a feature to BCC that allows employees to view complaints from the general public’s perspective
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R5Page 73Public Works create a BCC tutorial and introduce it to Public Works employees through training and to the public through Public Service Announcements
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R6Page 73Public Works management work with ISAP to simplify BCC to maximize its use for Public Works employees
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R7Page 73Public Works hire or train a full-time employee to develop and implement a training program for its employees