Riverside County Grand Jury • 2023-2024

911 Call Failed, NOW What?

Published: March 26, 2024 12 pages
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Findings and Recommendations 4 findings

F1
In parts of Riverside County, 911 calls failed during and after Storm Hillary in August of 2023.
Related Recommendations (1)
R1
The Riverside County Board of Supervisors promote 911/E911 education to the public, including Text-to-911 when telephone calls to 911 fail, including but not limited to, County websites, the media, print, electronic, live and recorded audio and video public awareness.
F2
The State of California funds, and is responsible for the 911/E911 system administration, design and operations within the State.
Related Recommendations (1)
R2
Riverside County Board of Supervisors proactively advocate to the State of California for upgrades and backups to the 911 emergency system infrastructure, to include identifying and assigning a County employee to represent the County’s interest with regular progress reports to the Board of Supervisors.  Finding 1, Finding 2, Finding 4  Financial impact: minimal to moderate  December 31, 2024 9 RESPONSES Required Riverside County Board of Supervisors  Findings 1, 2, 3 , 4  Recommendations 1 and 2 Invited Riverside County Sheriff’s Office Riverside County Fire Department/Cal-Fire Riverside County Emergency Management Department Riverside County Information Technology Department 10
F3
The general population is unaware of an alternate means of access to emergency services when 911 calls fail, or when callers are unable to speak.
No recommendations for this finding
F4
A disruption of the 911 infrastructure caused the failure of emergency calls to reach PSAPs.
No recommendations for this finding